Average Inbound Call Center Representative Salary in Gambia for 2024

In this article, we will look at the average Inbound Call Center Representative salary for 2024 in Gambia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the dalasi. To keep things simple, we are using the GMD currency code instead of the currency symbol D.

How Much Does an Inbound Call Center Representative Make in Gambia?

An Inbound Call Center Representative working in Gambia will typically earn around 68,900 GMD per year, and this can range from the lowest average salary of about 37,740 GMD to the highest average salary of 103,440 GMD.

Average Annual Salary
68,900 GMD
Average Monthly Salary
5,741 GMD

Lowest Annual Salary
37,740 GMD
Lowest Monthly Salary
3,145 GMD

Highest Annual Salary
103,440 GMD
Highest Monthly Salary
8,620 GMD

These are average salaries for an Inbound Call Center Representative in Gambia and include benefits such as housing and transport. It's also possible for an Inbound Call Center Representative to earn more or less than the average salaries shown above.

Inbound Call Center Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Inbound Call Center Representative Salaries in Gambia

So we've looked at the average salaries an Inbound Call Center Representative will earn in Gambia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that an Inbound Call Center Representative can earn between 37,740 GMD and 103,440 GMD on average in Gambia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for an Inbound Call Center Representative in Gambia is 66,020 GMD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 66,020 GMD, and 50% of the population earn more than 66,020 GMD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Inbound Call Center Representative salary in Gambia, 25% of the population are earning less than 46,840 GMD while 75% of the population earn more than 46,840 GMD.

75% of the population earn less than 78,400 GMD, and 25% of the population earn more than 78,400 GMD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Inbound Call Center Representative Salary by Experience Level in Gambia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average inbound call center representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. An Inbound Call Center Representative in Gambia that has less than two years of experience can expect to earn somewhere in the region of 41,560 GMD.
  • 2 - 5 Years Experience. With two to five years of experience the average Inbound Call Center Representative salary would increase to 52,540 GMD.
  • 5 - 10 Years Experience. From five to ten years of experience as an Inbound Call Center Representative, the average salary would be 72,380 GMD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 85,020 GMD.
  • 15 - 20 Years Experience. An Inbound Call Center Representative with 15 to 20 years of experience can earn an average of 91,840 GMD.
  • 20+ Years Experience. For an Inbound Call Center Representative with more than 20 years, the expected average salary increases to 99,340 GMD.

Average Salary by Experience Chart

0-2 Years
41,560 GMD
2-5 Years +23%
52,540 GMD
5-10 Years +42%
72,380 GMD
10-15 Years +17%
85,020 GMD
15-20 Years +10%
91,840 GMD
20+ Years +6%
99,340 GMD

Inbound Call Center Representative Salary by Education Level in Gambia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for an Inbound Call Center Representative in Gambia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. An Inbound Call Center Representative in Gambia with a high school education can earn an average salary of 52,540 GMD.

  • Certificate or Diploma. An Inbound Call Center Representative in Gambia with a certificate or diploma education can earn an average salary of 72,120 GMD.

  • Bachelor's Degree. An Inbound Call Center Representative in Gambia with a bachelor's degree education can earn an average salary of 102,380 GMD.

Average Salary by Education Chart

High School
52,540 GMD
Certificate or Diploma +40%
72,120 GMD
Bachelor's Degree +42%
102,380 GMD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Gambia is around 79,500 to 239,000 GMD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Inbound Call Center Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Gambia, a male inbound call center representative will earn an average of 63,500 GMD, while a female inbound call center representative will earn around 70,880 GMD.

This means that a male inbound call center representative earns approximately 10% less than a female inbound call center representative for performing the same job.

Average Salary by Gender Chart in Gambia

Male
63,500 GMD
Female +10%
70,880 GMD

Inbound Call Center Representative Average Pay Raise in Gambia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for an Inbound Call Center Representative in Gambia is around 5% every 29 months.

The national average pay raise across all professions and industries in Gambia is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 5 ÷ 29 ) × 12  = 2%

What this means is that an Inbound Call Center Representative in Gambia can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Gambia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Gambia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Inbound Call Center Representative Bonus and Incentive Rates in Gambia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

An Inbound Call Center Representative is a low bonus based job, with 33% of employees reporting at least one bonus in the last 12 months.

67% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
33%
No Bonus
67%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Gambia earn approximately 11% more than private sector employees in the same role.

Public Sector
205,700 GMD
Private Sector -11%
185,100 GMD

Salaries for Jobs Similar to an Inbound Call Center Representative

In the table below, we have salary information for jobs that are similar to an Inbound Call Center Representative in Gambia.

Job Title Category Salary
Account Representative Customer Service and Call Center 83,760 GMD
Account Service Representative Customer Service and Call Center 83,640 GMD
Business Support Specialist Customer Service and Call Center 114,900 GMD
Call Center Advisor Customer Service and Call Center 88,240 GMD
Call Center Duty Manager Customer Service and Call Center 119,700 GMD
Call Center Manager Customer Service and Call Center 227,600 GMD
Call Center Manager Customer Service and Call Center 228,000 GMD
Call Center Quality Analyst Customer Service and Call Center 138,800 GMD
Call Center Representative Customer Service and Call Center 67,120 GMD
Call Center Representative Customer Service and Call Center 69,580 GMD
Call Center Scheduler Customer Service and Call Center 77,340 GMD
Call Center Scheduling Manager Customer Service and Call Center 111,860 GMD
Call Center Supervisor Customer Service and Call Center 93,220 GMD
Call Center Team Leader Customer Service and Call Center 123,400 GMD
Client Engagement Specialest Customer Service and Call Center 125,700 GMD
Client Executive Customer Service and Call Center 92,880 GMD
Client Liaison Officer Customer Service and Call Center 66,480 GMD
Client Relations Manager Customer Service and Call Center 249,600 GMD
Client Relationship Executive Customer Service and Call Center 232,900 GMD
Client Relationship Manager Customer Service and Call Center 239,000 GMD
Client Service Analyst Customer Service and Call Center 146,200 GMD
Client Service Representative Customer Service and Call Center 66,680 GMD
Client Strategy Specialist Customer Service and Call Center 146,200 GMD
Contracts Specialist Customer Service and Call Center 113,740 GMD
Customer Care Officer Customer Service and Call Center 73,040 GMD
Customer Care Representative Customer Service and Call Center 66,940 GMD
Customer Center Supervisor Customer Service and Call Center 86,760 GMD
Customer Experience Analyst Customer Service and Call Center 88,480 GMD
Customer Experience Manager Customer Service and Call Center 259,100 GMD
Customer Experience Specialist Customer Service and Call Center 157,600 GMD
Customer Fulfillment Specialist Customer Service and Call Center 138,200 GMD
Customer Insights Analyst Customer Service and Call Center 143,200 GMD
Customer Problem Manager Customer Service and Call Center 152,100 GMD
Customer Relations Manager Customer Service and Call Center 240,500 GMD
Customer Relations Specialist Customer Service and Call Center 152,000 GMD
Customer Sales Representative Customer Service and Call Center 66,480 GMD
Customer Sales Support Customer Service and Call Center 73,760 GMD
Customer Service Administration Customer Service and Call Center 86,740 GMD
Customer Service Advisor Customer Service and Call Center 151,800 GMD
Customer Service Agent Customer Service and Call Center 68,900 GMD
Customer Service Associate Customer Service and Call Center 70,840 GMD
Customer Service Coordinator Customer Service and Call Center 80,480 GMD
Customer Service Country Manager Customer Service and Call Center 290,800 GMD
Customer Service Executive Customer Service and Call Center 172,200 GMD
Customer Service Manager Customer Service and Call Center 239,300 GMD
Customer Service Manager Customer Service and Call Center 249,600 GMD
Customer Service Officer Customer Service and Call Center 69,720 GMD
Customer Service Representative Customer Service and Call Center 68,360 GMD
Customer Service Sales Support Customer Service and Call Center 69,240 GMD
Customer Service Specialist Customer Service and Call Center 69,780 GMD
Customer Service Supervisor Customer Service and Call Center 106,820 GMD
Customer Service Team Leader Customer Service and Call Center 151,800 GMD
Customer Service Trainer Customer Service and Call Center 134,600 GMD
Customer Service Working Supervisor Customer Service and Call Center 115,600 GMD
Customer Solutions Representative Customer Service and Call Center 150,000 GMD
Customer Success Manager Customer Service and Call Center 239,000 GMD
Customer Success Specialist Customer Service and Call Center 152,000 GMD
Customer Support Agent Customer Service and Call Center 70,600 GMD
Dispute Resolution Specialist Customer Service and Call Center 123,400 GMD
Field Service Representative Customer Service and Call Center 76,540 GMD
Guest Relations Officer Customer Service and Call Center 51,900 GMD
Guest Service Agent Customer Service and Call Center 52,880 GMD
Inbound Sales Representative Customer Service and Call Center 71,660 GMD
Internet Banking Supervisor Customer Service and Call Center 217,900 GMD
Lead Administrator Customer Service and Call Center 138,800 GMD
Logistics Coordinator Customer Service and Call Center 77,860 GMD
Operations Support Manager Customer Service and Call Center 204,000 GMD
Real Time Analyst Customer Service and Call Center 142,300 GMD
Regional Account Manager Customer Service and Call Center 222,300 GMD
Service Administrator Customer Service and Call Center 113,740 GMD
Service Delivery Manager Customer Service and Call Center 228,000 GMD
Service Writer Customer Service and Call Center 55,840 GMD
Sourcing Assistant Customer Service and Call Center 45,600 GMD
Telephone Operator Customer Service and Call Center 53,120 GMD
Vendor Administration Specialist Customer Service and Call Center 85,880 GMD
Workforce Manager Customer Service and Call Center 138,800 GMD

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