Average Guest Service Agent Salary in Ghana for 2024

In this article, we will look at the average Guest Service Agent salary for 2024 in Ghana and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Ghanaian cedi. To keep things simple, we are using the GHS currency code instead of the currency symbol โ‚ต.

How Much Does a Guest Service Agent Make in Ghana?

A Guest Service Agent working in Ghana will typically earn around 15,920 GHS per year, and this can range from the lowest average salary of about 10,380 GHS to the highest average salary of 27,300 GHS.

Average Annual Salary
15,920 GHS
Average Monthly Salary
1,326 GHS

Lowest Annual Salary
10,380 GHS
Lowest Monthly Salary
865 GHS

Highest Annual Salary
27,300 GHS
Highest Monthly Salary
2,275 GHS

These are average salaries for a Guest Service Agent in Ghana and include benefits such as housing and transport. It's also possible for a Guest Service Agent to earn more or less than the average salaries shown above.

Guest Service Agent salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Guest Service Agent Salaries in Ghana

So we've looked at the average salaries a Guest Service Agent will earn in Ghana. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Guest Service Agent can earn between 10,380 GHS and 27,300 GHS on average in Ghana. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Guest Service Agent in Ghana is 16,880 GHS. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 16,880 GHS, and 50% of the population earn more than 16,880 GHS.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Guest Service Agent salary in Ghana, 25% of the population are earning less than 12,520 GHS while 75% of the population earn more than 12,520 GHS.

75% of the population earn less than 19,860 GHS, and 25% of the population earn more than 19,860 GHS.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Guest Service Agent Salary by Experience Level in Ghana

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average guest service agent salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Guest Service Agent in Ghana that has less than two years of experience can expect to earn somewhere in the region of 10,220 GHS.
  • 2 - 5 Years Experience. With two to five years of experience the average Guest Service Agent salary would increase to 12,000 GHS.
  • 5 - 10 Years Experience. From five to ten years of experience as a Guest Service Agent, the average salary would be 19,640 GHS.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 19,980 GHS.
  • 15 - 20 Years Experience. A Guest Service Agent with 15 to 20 years of experience can earn an average of 23,660 GHS.
  • 20+ Years Experience. For a Guest Service Agent with more than 20 years, the expected average salary increases to 27,020 GHS.

Average Salary by Experience Chart

0-2 Years
10,220 GHS
2-5 Years +26%
12,000 GHS
5-10 Years +32%
19,640 GHS
10-15 Years +18%
19,980 GHS
15-20 Years +11%
23,660 GHS
20+ Years +6%
27,020 GHS

Guest Service Agent Salary by Education Level in Ghana

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Guest Service Agent in Ghana based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Guest Service Agent in Ghana with a high school education can earn an average salary of 12,000 GHS.

  • Certificate or Diploma. A Guest Service Agent in Ghana with a certificate or diploma education can earn an average salary of 19,360 GHS.

  • Bachelor's Degree. A Guest Service Agent in Ghana with a bachelor's degree education can earn an average salary of 23,260 GHS.

Average Salary by Education Chart

High School
12,000 GHS
Certificate or Diploma +37%
19,360 GHS
Bachelor's Degree +29%
23,260 GHS

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Ghana is around 25,300 to 76,000 GHS and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Guest Service Agent Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Ghana, a male guest service agent will earn an average of 15,300 GHS, while a female guest service agent will earn around 19,200 GHS.

This means that a male guest service agent earns approximately 20% less than a female guest service agent for performing the same job.

Average Salary by Gender Chart in Ghana

Male
15,300 GHS
Female +20%
19,200 GHS

Guest Service Agent Average Pay Raise in Ghana

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Guest Service Agent in Ghana is around 9% every 19 months.

The national average pay raise across all professions and industries in Ghana is around 8% every 19 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 19 ) × 12  = 6%

What this means is that a Guest Service Agent in Ghana can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Ghana for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Ghana.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
1%
Energy
2%
Information Technology
3%
Healthcare
4%
Travel
5%
Construction
6%
Education
7%

Guest Service Agent Bonus and Incentive Rates in Ghana

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Guest Service Agent is a low bonus based job, with 46% of employees reporting at least one bonus in the last 12 months.

54% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 4% to 5%.

Received Bonus
46%
No Bonus
54%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Ghana earn approximately 8% more than private sector employees in the same role.

Public Sector
62,460 GHS
Private Sector -8%
57,620 GHS

Salaries for Jobs Similar to a Guest Service Agent

In the table below, we have salary information for jobs that are similar to a Guest Service Agent in Ghana.

Job Title Category Salary
Account Representative Customer Service and Call Center 26,660 GHS
Account Service Representative Customer Service and Call Center 26,660 GHS
Business Support Specialist Customer Service and Call Center 34,120 GHS
Call Center Advisor Customer Service and Call Center 27,480 GHS
Call Center Duty Manager Customer Service and Call Center 39,420 GHS
Call Center Manager Customer Service and Call Center 69,060 GHS
Call Center Manager Customer Service and Call Center 70,940 GHS
Call Center Quality Analyst Customer Service and Call Center 41,560 GHS
Call Center Representative Customer Service and Call Center 21,980 GHS
Call Center Representative Customer Service and Call Center 22,420 GHS
Call Center Scheduler Customer Service and Call Center 24,200 GHS
Call Center Scheduling Manager Customer Service and Call Center 36,020 GHS
Call Center Supervisor Customer Service and Call Center 30,800 GHS
Call Center Team Leader Customer Service and Call Center 38,260 GHS
Client Engagement Specialest Customer Service and Call Center 37,880 GHS
Client Executive Customer Service and Call Center 33,120 GHS
Client Liaison Officer Customer Service and Call Center 21,020 GHS
Client Relations Manager Customer Service and Call Center 81,960 GHS
Client Relationship Executive Customer Service and Call Center 72,700 GHS
Client Relationship Manager Customer Service and Call Center 80,520 GHS
Client Service Analyst Customer Service and Call Center 47,540 GHS
Client Service Representative Customer Service and Call Center 22,540 GHS
Client Strategy Specialist Customer Service and Call Center 47,540 GHS
Contracts Specialist Customer Service and Call Center 36,020 GHS
Customer Care Officer Customer Service and Call Center 21,380 GHS
Customer Care Representative Customer Service and Call Center 23,380 GHS
Customer Center Supervisor Customer Service and Call Center 27,020 GHS
Customer Experience Analyst Customer Service and Call Center 26,280 GHS
Customer Experience Manager Customer Service and Call Center 80,640 GHS
Customer Experience Specialist Customer Service and Call Center 48,560 GHS
Customer Fulfillment Specialist Customer Service and Call Center 45,200 GHS
Customer Insights Analyst Customer Service and Call Center 46,720 GHS
Customer Problem Manager Customer Service and Call Center 50,580 GHS
Customer Relations Manager Customer Service and Call Center 79,260 GHS
Customer Relations Specialist Customer Service and Call Center 46,880 GHS
Customer Sales Representative Customer Service and Call Center 19,980 GHS
Customer Sales Support Customer Service and Call Center 20,460 GHS
Customer Service Administration Customer Service and Call Center 29,840 GHS
Customer Service Advisor Customer Service and Call Center 48,760 GHS
Customer Service Agent Customer Service and Call Center 20,760 GHS
Customer Service Associate Customer Service and Call Center 21,560 GHS
Customer Service Coordinator Customer Service and Call Center 25,720 GHS
Customer Service Country Manager Customer Service and Call Center 85,700 GHS
Customer Service Executive Customer Service and Call Center 50,180 GHS
Customer Service Manager Customer Service and Call Center 75,220 GHS
Customer Service Manager Customer Service and Call Center 75,980 GHS
Customer Service Officer Customer Service and Call Center 21,560 GHS
Customer Service Representative Customer Service and Call Center 21,380 GHS
Customer Service Sales Support Customer Service and Call Center 21,020 GHS
Customer Service Specialist Customer Service and Call Center 21,400 GHS
Customer Service Supervisor Customer Service and Call Center 34,280 GHS
Customer Service Team Leader Customer Service and Call Center 50,980 GHS
Customer Service Trainer Customer Service and Call Center 40,040 GHS
Customer Service Working Supervisor Customer Service and Call Center 40,420 GHS
Customer Solutions Representative Customer Service and Call Center 50,240 GHS
Customer Success Manager Customer Service and Call Center 69,260 GHS
Customer Success Specialist Customer Service and Call Center 49,700 GHS
Customer Support Agent Customer Service and Call Center 20,460 GHS
Dispute Resolution Specialist Customer Service and Call Center 38,680 GHS
Field Service Representative Customer Service and Call Center 22,660 GHS
Guest Relations Officer Customer Service and Call Center 15,700 GHS
Inbound Call Center Representative Customer Service and Call Center 20,000 GHS
Inbound Sales Representative Customer Service and Call Center 21,640 GHS
Internet Banking Supervisor Customer Service and Call Center 69,240 GHS
Lead Administrator Customer Service and Call Center 47,540 GHS
Logistics Coordinator Customer Service and Call Center 23,260 GHS
Operations Support Manager Customer Service and Call Center 66,180 GHS
Real Time Analyst Customer Service and Call Center 44,800 GHS
Regional Account Manager Customer Service and Call Center 78,160 GHS
Service Administrator Customer Service and Call Center 34,480 GHS
Service Delivery Manager Customer Service and Call Center 73,820 GHS
Service Writer Customer Service and Call Center 18,280 GHS
Sourcing Assistant Customer Service and Call Center 16,400 GHS
Telephone Operator Customer Service and Call Center 18,260 GHS
Vendor Administration Specialist Customer Service and Call Center 28,660 GHS
Workforce Manager Customer Service and Call Center 45,600 GHS

Salary Comparison by City

If you want to compare salaries with different cities in Ghana, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Accra 19,360 GHS
Kumasi 20,520 GHS

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