Average Customer Support Agent Salary in United Arab Emirates for 2024

In this article, we will look at the average Customer Support Agent salary for 2024 in United Arab Emirates and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the United Arab Emirates dirham. To keep things simple, we are using the AED currency code instead of the currency symbol د.إ.

How Much Does a Customer Support Agent Make in United Arab Emirates?

A Customer Support Agent working in United Arab Emirates will typically earn around 83,020 AED per year, and this can range from the lowest average salary of about 41,660 AED to the highest average salary of 127,700 AED.

Average Annual Salary
83,020 AED
Average Monthly Salary
6,918 AED

Lowest Annual Salary
41,660 AED
Lowest Monthly Salary
3,471 AED

Highest Annual Salary
127,700 AED
Highest Monthly Salary
10,641 AED

These are average salaries for a Customer Support Agent in United Arab Emirates and include benefits such as housing and transport. It's also possible for a Customer Support Agent to earn more or less than the average salaries shown above.

Customer Support Agent salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Support Agent Salaries in United Arab Emirates

So we've looked at the average salaries a Customer Support Agent will earn in United Arab Emirates. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Support Agent can earn between 41,660 AED and 127,700 AED on average in United Arab Emirates. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Support Agent in United Arab Emirates is 83,020 AED. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 83,020 AED, and 50% of the population earn more than 83,020 AED.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Support Agent salary in United Arab Emirates, 25% of the population are earning less than 55,940 AED while 75% of the population earn more than 55,940 AED.

75% of the population earn less than 103,840 AED, and 25% of the population earn more than 103,840 AED.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Support Agent Salary by Experience Level in United Arab Emirates

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer support agent salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Support Agent in United Arab Emirates that has less than two years of experience can expect to earn somewhere in the region of 48,920 AED.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Support Agent salary would increase to 63,040 AED.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Support Agent, the average salary would be 84,560 AED.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 103,140 AED.
  • 15 - 20 Years Experience. A Customer Support Agent with 15 to 20 years of experience can earn an average of 110,380 AED.
  • 20+ Years Experience. For a Customer Support Agent with more than 20 years, the expected average salary increases to 117,440 AED.

Average Salary by Experience Chart

0-2 Years
48,920 AED
2-5 Years +32%
63,040 AED
5-10 Years +34%
84,560 AED
10-15 Years +19%
103,140 AED
15-20 Years +8%
110,380 AED
20+ Years +7%
117,440 AED

Customer Support Agent Salary by Education Level in United Arab Emirates

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Support Agent in United Arab Emirates based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Support Agent in United Arab Emirates with a high school education can earn an average salary of 63,040 AED.

  • Certificate or Diploma. A Customer Support Agent in United Arab Emirates with a certificate or diploma education can earn an average salary of 90,900 AED.

  • Bachelor's Degree. A Customer Support Agent in United Arab Emirates with a bachelor's degree education can earn an average salary of 111,000 AED.

Average Salary by Education Chart

High School
63,040 AED
Certificate or Diploma +40%
90,900 AED
Bachelor's Degree +25%
111,000 AED

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in United Arab Emirates is around 97,900 to 294,000 AED and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Support Agent Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In United Arab Emirates, a male customer support agent will earn an average of 78,480 AED, while a female customer support agent will earn around 83,140 AED.

This means that a male customer support agent earns approximately 6% less than a female customer support agent for performing the same job.

Average Salary by Gender Chart in United Arab Emirates

Male
78,480 AED
Female +6%
83,140 AED

Customer Support Agent Average Pay Raise in United Arab Emirates

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Support Agent in United Arab Emirates is around 9% every 17 months.

The national average pay raise across all professions and industries in United Arab Emirates is around 8% every 17 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 17 ) × 12  = 6%

What this means is that a Customer Support Agent in United Arab Emirates can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in United Arab Emirates for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in United Arab Emirates.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Customer Support Agent Bonus and Incentive Rates in United Arab Emirates

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Support Agent is a moderate bonus based job, with 54% of employees reporting at least one bonus in the last 12 months.

46% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
54%
No Bonus
46%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in United Arab Emirates earn approximately 5% more than private sector employees in the same role.

Public Sector
239,300 AED
Private Sector -5%
228,500 AED

Salaries for Jobs Similar to a Customer Support Agent

In the table below, we have salary information for jobs that are similar to a Customer Support Agent in United Arab Emirates.

Job Title Category Salary
Account Representative Customer Service and Call Center 99,920 AED
Account Service Representative Customer Service and Call Center 103,820 AED
Business Support Specialist Customer Service and Call Center 142,300 AED
Call Center Advisor Customer Service and Call Center 116,540 AED
Call Center Duty Manager Customer Service and Call Center 157,600 AED
Call Center Manager Customer Service and Call Center 288,700 AED
Call Center Manager Customer Service and Call Center 301,300 AED
Call Center Quality Analyst Customer Service and Call Center 185,100 AED
Call Center Representative Customer Service and Call Center 80,760 AED
Call Center Representative Customer Service and Call Center 85,940 AED
Call Center Scheduler Customer Service and Call Center 99,920 AED
Call Center Scheduling Manager Customer Service and Call Center 152,100 AED
Call Center Supervisor Customer Service and Call Center 119,080 AED
Call Center Team Leader Customer Service and Call Center 142,300 AED
Client Engagement Specialest Customer Service and Call Center 161,600 AED
Client Executive Customer Service and Call Center 123,400 AED
Client Liaison Officer Customer Service and Call Center 81,880 AED
Client Relations Manager Customer Service and Call Center 312,400 AED
Client Relationship Executive Customer Service and Call Center 301,700 AED
Client Relationship Manager Customer Service and Call Center 313,700 AED
Client Service Analyst Customer Service and Call Center 180,300 AED
Client Service Representative Customer Service and Call Center 87,520 AED
Client Strategy Specialist Customer Service and Call Center 187,300 AED
Contracts Specialist Customer Service and Call Center 143,200 AED
Customer Care Officer Customer Service and Call Center 83,140 AED
Customer Care Representative Customer Service and Call Center 80,800 AED
Customer Center Supervisor Customer Service and Call Center 105,620 AED
Customer Experience Analyst Customer Service and Call Center 101,860 AED
Customer Experience Manager Customer Service and Call Center 311,700 AED
Customer Experience Specialist Customer Service and Call Center 194,600 AED
Customer Fulfillment Specialist Customer Service and Call Center 181,600 AED
Customer Insights Analyst Customer Service and Call Center 196,800 AED
Customer Problem Manager Customer Service and Call Center 205,700 AED
Customer Relations Manager Customer Service and Call Center 315,900 AED
Customer Relations Specialist Customer Service and Call Center 180,500 AED
Customer Sales Representative Customer Service and Call Center 84,040 AED
Customer Sales Support Customer Service and Call Center 91,560 AED
Customer Service Administration Customer Service and Call Center 102,460 AED
Customer Service Advisor Customer Service and Call Center 192,600 AED
Customer Service Agent Customer Service and Call Center 80,280 AED
Customer Service Associate Customer Service and Call Center 85,880 AED
Customer Service Coordinator Customer Service and Call Center 101,980 AED
Customer Service Country Manager Customer Service and Call Center 376,800 AED
Customer Service Executive Customer Service and Call Center 209,500 AED
Customer Service Manager Customer Service and Call Center 325,800 AED
Customer Service Manager Customer Service and Call Center 330,900 AED
Customer Service Officer Customer Service and Call Center 80,020 AED
Customer Service Representative Customer Service and Call Center 86,420 AED
Customer Service Sales Support Customer Service and Call Center 78,420 AED
Customer Service Specialist Customer Service and Call Center 83,400 AED
Customer Service Supervisor Customer Service and Call Center 138,200 AED
Customer Service Team Leader Customer Service and Call Center 191,600 AED
Customer Service Trainer Customer Service and Call Center 159,500 AED
Customer Service Working Supervisor Customer Service and Call Center 152,300 AED
Customer Solutions Representative Customer Service and Call Center 207,700 AED
Customer Success Manager Customer Service and Call Center 315,700 AED
Customer Success Specialist Customer Service and Call Center 189,300 AED
Dispute Resolution Specialist Customer Service and Call Center 152,300 AED
Field Service Representative Customer Service and Call Center 88,260 AED
Guest Relations Officer Customer Service and Call Center 64,640 AED
Guest Service Agent Customer Service and Call Center 66,260 AED
Inbound Call Center Representative Customer Service and Call Center 83,760 AED
Inbound Sales Representative Customer Service and Call Center 84,800 AED
Internet Banking Supervisor Customer Service and Call Center 275,800 AED
Lead Administrator Customer Service and Call Center 175,900 AED
Logistics Coordinator Customer Service and Call Center 95,620 AED
Operations Support Manager Customer Service and Call Center 265,000 AED
Real Time Analyst Customer Service and Call Center 176,800 AED
Regional Account Manager Customer Service and Call Center 308,900 AED
Service Administrator Customer Service and Call Center 142,300 AED
Service Delivery Manager Customer Service and Call Center 308,900 AED
Service Writer Customer Service and Call Center 66,100 AED
Sourcing Assistant Customer Service and Call Center 56,460 AED
Telephone Operator Customer Service and Call Center 63,320 AED
Vendor Administration Specialist Customer Service and Call Center 113,280 AED
Workforce Manager Customer Service and Call Center 196,800 AED

Salary Comparison by City

If you want to compare salaries with different cities in United Arab Emirates, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Abu Dhabi 88,580 AED
Ajman 83,760 AED
Al Ain 80,060 AED
Dubai 92,300 AED
Fujairah 78,260 AED
Ras Al Khaimah 78,160 AED
Sharjah 88,300 AED
Um Al Quiwain 73,020 AED

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