Average Customer Support Agent Salary in Panama for 2024

In this article, we will look at the average Customer Support Agent salary for 2024 in Panama and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Panamanian balboa. To keep things simple, we are using the PAB currency code instead of the currency symbol B/..

How Much Does a Customer Support Agent Make in Panama?

A Customer Support Agent working in Panama will typically earn around 8,560 PAB per year, and this can range from the lowest average salary of about 4,840 PAB to the highest average salary of 15,880 PAB.

Average Annual Salary
8,560 PAB
Average Monthly Salary
713 PAB

Lowest Annual Salary
4,840 PAB
Lowest Monthly Salary
403 PAB

Highest Annual Salary
15,880 PAB
Highest Monthly Salary
1,323 PAB

These are average salaries for a Customer Support Agent in Panama and include benefits such as housing and transport. It's also possible for a Customer Support Agent to earn more or less than the average salaries shown above.

Customer Support Agent salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Support Agent Salaries in Panama

So we've looked at the average salaries a Customer Support Agent will earn in Panama. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Support Agent can earn between 4,840 PAB and 15,880 PAB on average in Panama. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Support Agent in Panama is 9,460 PAB. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 9,460 PAB, and 50% of the population earn more than 9,460 PAB.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Support Agent salary in Panama, 25% of the population are earning less than 6,080 PAB while 75% of the population earn more than 6,080 PAB.

75% of the population earn less than 13,900 PAB, and 25% of the population earn more than 13,900 PAB.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Support Agent Salary by Experience Level in Panama

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer support agent salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Support Agent in Panama that has less than two years of experience can expect to earn somewhere in the region of 6,760 PAB.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Support Agent salary would increase to 6,080 PAB.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Support Agent, the average salary would be 9,460 PAB.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 11,040 PAB.
  • 15 - 20 Years Experience. A Customer Support Agent with 15 to 20 years of experience can earn an average of 13,540 PAB.
  • 20+ Years Experience. For a Customer Support Agent with more than 20 years, the expected average salary increases to 12,240 PAB.

Average Salary by Experience Chart

0-2 Years
6,760 PAB
2-5 Years +38%
6,080 PAB
5-10 Years +42%
9,460 PAB
10-15 Years +22%
11,040 PAB
15-20 Years +6%
13,540 PAB
20+ Years +9%
12,240 PAB

Customer Support Agent Salary by Education Level in Panama

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Support Agent in Panama based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Support Agent in Panama with a high school education can earn an average salary of 5,620 PAB.

  • Certificate or Diploma. A Customer Support Agent in Panama with a certificate or diploma education can earn an average salary of 9,440 PAB.

  • Bachelor's Degree. A Customer Support Agent in Panama with a bachelor's degree education can earn an average salary of 12,000 PAB.

Average Salary by Education Chart

High School
5,620 PAB
Certificate or Diploma +51%
9,440 PAB
Bachelor's Degree +50%
12,000 PAB

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Panama is around 10,600 to 31,800 PAB and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Support Agent Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Panama, a male customer support agent will earn an average of 7,800 PAB, while a female customer support agent will earn around 9,140 PAB.

This means that a male customer support agent earns approximately 15% less than a female customer support agent for performing the same job.

Average Salary by Gender Chart in Panama

Male
7,800 PAB
Female +15%
9,140 PAB

Customer Support Agent Average Pay Raise in Panama

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Support Agent in Panama is around 8% every 19 months.

The national average pay raise across all professions and industries in Panama is around 7% every 19 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 8 ÷ 19 ) × 12  = 5%

What this means is that a Customer Support Agent in Panama can expect to receive an average pay raise of around 5% every 12 months.

Annual Pay Raise by Industry in Panama for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Panama.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
5%
Energy
1%
Information Technology
6%
Healthcare
2%
Travel
7%
Construction
3%
Education
8%

Customer Support Agent Bonus and Incentive Rates in Panama

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Support Agent is a moderate bonus based job, with 55% of employees reporting at least one bonus in the last 12 months.

45% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
55%
No Bonus
45%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Panama earn approximately 4% more than private sector employees in the same role.

Public Sector
27,040 PAB
Private Sector -4%
26,020 PAB

Salaries for Jobs Similar to a Customer Support Agent

In the table below, we have salary information for jobs that are similar to a Customer Support Agent in Panama.

Job Title Category Salary
Account Representative Customer Service and Call Center 12,300 PAB
Account Service Representative Customer Service and Call Center 8,880 PAB
Business Support Specialist Customer Service and Call Center 13,100 PAB
Call Center Advisor Customer Service and Call Center 12,520 PAB
Call Center Duty Manager Customer Service and Call Center 16,400 PAB
Call Center Manager Customer Service and Call Center 27,560 PAB
Call Center Manager Customer Service and Call Center 29,600 PAB
Call Center Quality Analyst Customer Service and Call Center 17,760 PAB
Call Center Representative Customer Service and Call Center 7,080 PAB
Call Center Representative Customer Service and Call Center 9,440 PAB
Call Center Scheduler Customer Service and Call Center 12,840 PAB
Call Center Scheduling Manager Customer Service and Call Center 15,580 PAB
Call Center Supervisor Customer Service and Call Center 11,880 PAB
Call Center Team Leader Customer Service and Call Center 14,540 PAB
Client Engagement Specialest Customer Service and Call Center 17,760 PAB
Client Executive Customer Service and Call Center 13,900 PAB
Client Liaison Officer Customer Service and Call Center 7,240 PAB
Client Relations Manager Customer Service and Call Center 31,040 PAB
Client Relationship Executive Customer Service and Call Center 31,540 PAB
Client Relationship Manager Customer Service and Call Center 31,520 PAB
Client Service Analyst Customer Service and Call Center 19,380 PAB
Client Service Representative Customer Service and Call Center 7,080 PAB
Client Strategy Specialist Customer Service and Call Center 21,540 PAB
Contracts Specialist Customer Service and Call Center 17,020 PAB
Customer Care Officer Customer Service and Call Center 7,800 PAB
Customer Care Representative Customer Service and Call Center 10,380 PAB
Customer Center Supervisor Customer Service and Call Center 10,080 PAB
Customer Experience Analyst Customer Service and Call Center 10,000 PAB
Customer Experience Manager Customer Service and Call Center 35,300 PAB
Customer Experience Specialist Customer Service and Call Center 20,000 PAB
Customer Fulfillment Specialist Customer Service and Call Center 18,280 PAB
Customer Insights Analyst Customer Service and Call Center 19,020 PAB
Customer Problem Manager Customer Service and Call Center 20,940 PAB
Customer Relations Manager Customer Service and Call Center 31,040 PAB
Customer Relations Specialist Customer Service and Call Center 21,020 PAB
Customer Sales Representative Customer Service and Call Center 7,820 PAB
Customer Sales Support Customer Service and Call Center 7,820 PAB
Customer Service Administration Customer Service and Call Center 10,080 PAB
Customer Service Advisor Customer Service and Call Center 21,560 PAB
Customer Service Agent Customer Service and Call Center 7,820 PAB
Customer Service Associate Customer Service and Call Center 8,100 PAB
Customer Service Coordinator Customer Service and Call Center 10,080 PAB
Customer Service Country Manager Customer Service and Call Center 35,260 PAB
Customer Service Executive Customer Service and Call Center 23,380 PAB
Customer Service Manager Customer Service and Call Center 33,440 PAB
Customer Service Manager Customer Service and Call Center 33,980 PAB
Customer Service Officer Customer Service and Call Center 7,820 PAB
Customer Service Representative Customer Service and Call Center 10,380 PAB
Customer Service Sales Support Customer Service and Call Center 8,560 PAB
Customer Service Specialist Customer Service and Call Center 8,560 PAB
Customer Service Supervisor Customer Service and Call Center 13,100 PAB
Customer Service Team Leader Customer Service and Call Center 20,940 PAB
Customer Service Trainer Customer Service and Call Center 17,540 PAB
Customer Service Working Supervisor Customer Service and Call Center 17,100 PAB
Customer Solutions Representative Customer Service and Call Center 23,520 PAB
Customer Success Manager Customer Service and Call Center 29,600 PAB
Customer Success Specialist Customer Service and Call Center 19,160 PAB
Dispute Resolution Specialist Customer Service and Call Center 16,400 PAB
Field Service Representative Customer Service and Call Center 9,140 PAB
Guest Relations Officer Customer Service and Call Center 6,200 PAB
Guest Service Agent Customer Service and Call Center 6,080 PAB
Inbound Call Center Representative Customer Service and Call Center 10,380 PAB
Inbound Sales Representative Customer Service and Call Center 10,380 PAB
Internet Banking Supervisor Customer Service and Call Center 31,540 PAB
Lead Administrator Customer Service and Call Center 18,280 PAB
Logistics Coordinator Customer Service and Call Center 12,020 PAB
Operations Support Manager Customer Service and Call Center 30,840 PAB
Real Time Analyst Customer Service and Call Center 19,640 PAB
Regional Account Manager Customer Service and Call Center 31,180 PAB
Service Administrator Customer Service and Call Center 17,020 PAB
Service Delivery Manager Customer Service and Call Center 34,080 PAB
Service Writer Customer Service and Call Center 7,300 PAB
Sourcing Assistant Customer Service and Call Center 6,080 PAB
Telephone Operator Customer Service and Call Center 5,520 PAB
Vendor Administration Specialist Customer Service and Call Center 13,660 PAB
Workforce Manager Customer Service and Call Center 19,360 PAB

Link To or Reference This Page

We spend a lot of time collecting, cleaning, merging, and formatting the data that is shown on the site to be as useful to you as possible.

If you found the data or information on this page useful in your research, please use the tool below to properly cite or reference World Salaries as the source. We appreciate your support!

  • "Average Customer Support Agent Salary in Panama for 2024". World Salaries. Accessed on March 28, 2024. https://worldsalaries.com/average-customer-support-agent-salary-in-panama/.

  • "Average Customer Support Agent Salary in Panama for 2024". World Salaries, https://worldsalaries.com/average-customer-support-agent-salary-in-panama/. Accessed 28 March, 2024

  • Average Customer Support Agent Salary in Panama for 2024. World Salaries. Retrieved from https://worldsalaries.com/average-customer-support-agent-salary-in-panama/.