Average Customer Success Manager Salary in Ethiopia for 2024

In this article, we will look at the average Customer Success Manager salary for 2024 in Ethiopia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Ethiopian birr. To keep things simple, we are using the ETB currency code instead of the currency symbol Br.

How Much Does a Customer Success Manager Make in Ethiopia?

A Customer Success Manager working in Ethiopia will typically earn around 128,500 ETB per year, and this can range from the lowest average salary of about 67,900 ETB to the highest average salary of 197,600 ETB.

Average Annual Salary
128,500 ETB
Average Monthly Salary
10,708 ETB

Lowest Annual Salary
67,900 ETB
Lowest Monthly Salary
5,658 ETB

Highest Annual Salary
197,600 ETB
Highest Monthly Salary
16,466 ETB

These are average salaries for a Customer Success Manager in Ethiopia and include benefits such as housing and transport. It's also possible for a Customer Success Manager to earn more or less than the average salaries shown above.

Customer Success Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Success Manager Salaries in Ethiopia

So we've looked at the average salaries a Customer Success Manager will earn in Ethiopia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Success Manager can earn between 67,900 ETB and 197,600 ETB on average in Ethiopia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Success Manager in Ethiopia is 125,100 ETB. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 125,100 ETB, and 50% of the population earn more than 125,100 ETB.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Success Manager salary in Ethiopia, 25% of the population are earning less than 85,440 ETB while 75% of the population earn more than 85,440 ETB.

75% of the population earn less than 154,700 ETB, and 25% of the population earn more than 154,700 ETB.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Success Manager Salary by Experience Level in Ethiopia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer success manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Success Manager in Ethiopia that has less than two years of experience can expect to earn somewhere in the region of 77,620 ETB.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Success Manager salary would increase to 101,860 ETB.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Success Manager, the average salary would be 134,600 ETB.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 159,500 ETB.
  • 15 - 20 Years Experience. A Customer Success Manager with 15 to 20 years of experience can earn an average of 176,800 ETB.
  • 20+ Years Experience. For a Customer Success Manager with more than 20 years, the expected average salary increases to 185,100 ETB.

Average Salary by Experience Chart

0-2 Years
77,620 ETB
2-5 Years +34%
101,860 ETB
5-10 Years +30%
134,600 ETB
10-15 Years +21%
159,500 ETB
15-20 Years +9%
176,800 ETB
20+ Years +5%
185,100 ETB

Customer Success Manager Salary by Education Level in Ethiopia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Success Manager in Ethiopia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Success Manager in Ethiopia with a high school education can earn an average salary of 90,620 ETB.

  • Certificate or Diploma. A Customer Success Manager in Ethiopia with a certificate or diploma education can earn an average salary of 105,800 ETB.

  • Bachelor's Degree. A Customer Success Manager in Ethiopia with a bachelor's degree education can earn an average salary of 148,300 ETB.

  • Master's Degree. A Customer Success Manager in Ethiopia with a master's degree education can earn an average salary of 180,300 ETB.

Average Salary by Education Chart

High School
90,620 ETB
Certificate or Diploma +14%
105,800 ETB
Bachelor's Degree +41%
148,300 ETB
Master's Degree +21%
180,300 ETB

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Ethiopia is around 44,500 to 133,000 ETB and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Success Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Ethiopia, a male customer success manager will earn an average of 137,400 ETB, while a female customer success manager will earn around 125,100 ETB.

This means that a male customer success manager earns approximately 10% more than a female customer success manager for performing the same job.

Average Salary by Gender Chart in Ethiopia

Male
137,400 ETB
Female -10%
125,100 ETB

Customer Success Manager Average Pay Raise in Ethiopia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Success Manager in Ethiopia is around 7% every 31 months.

The national average pay raise across all professions and industries in Ethiopia is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 31 ) × 12  = 3%

What this means is that a Customer Success Manager in Ethiopia can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Ethiopia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Ethiopia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
6%
Energy
3%
Information Technology
9%
Healthcare
6%
Travel
3%
Construction
9%
Education
6%

Customer Success Manager Bonus and Incentive Rates in Ethiopia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Success Manager is a moderate bonus based job, with 61% of employees reporting at least one bonus in the last 12 months.

39% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
61%
No Bonus
39%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Ethiopia earn approximately 15% more than private sector employees in the same role.

Public Sector
113,780 ETB
Private Sector -15%
99,080 ETB

Salaries for Jobs Similar to a Customer Success Manager

In the table below, we have salary information for jobs that are similar to a Customer Success Manager in Ethiopia.

Job Title Category Salary
Account Representative Customer Service and Call Center 44,540 ETB
Account Service Representative Customer Service and Call Center 46,720 ETB
Business Support Specialist Customer Service and Call Center 68,060 ETB
Call Center Advisor Customer Service and Call Center 51,080 ETB
Call Center Duty Manager Customer Service and Call Center 71,700 ETB
Call Center Manager Customer Service and Call Center 123,400 ETB
Call Center Manager Customer Service and Call Center 125,700 ETB
Call Center Quality Analyst Customer Service and Call Center 78,620 ETB
Call Center Representative Customer Service and Call Center 38,060 ETB
Call Center Representative Customer Service and Call Center 38,340 ETB
Call Center Scheduler Customer Service and Call Center 45,600 ETB
Call Center Scheduling Manager Customer Service and Call Center 65,080 ETB
Call Center Supervisor Customer Service and Call Center 57,320 ETB
Call Center Team Leader Customer Service and Call Center 65,800 ETB
Client Engagement Specialest Customer Service and Call Center 74,560 ETB
Client Executive Customer Service and Call Center 55,940 ETB
Client Liaison Officer Customer Service and Call Center 40,140 ETB
Client Relations Manager Customer Service and Call Center 146,200 ETB
Client Relationship Executive Customer Service and Call Center 125,100 ETB
Client Relationship Manager Customer Service and Call Center 146,200 ETB
Client Service Analyst Customer Service and Call Center 83,100 ETB
Client Service Representative Customer Service and Call Center 40,140 ETB
Client Strategy Specialist Customer Service and Call Center 84,040 ETB
Contracts Specialist Customer Service and Call Center 63,380 ETB
Customer Care Officer Customer Service and Call Center 38,620 ETB
Customer Care Representative Customer Service and Call Center 37,740 ETB
Customer Center Supervisor Customer Service and Call Center 46,400 ETB
Customer Experience Analyst Customer Service and Call Center 48,560 ETB
Customer Experience Manager Customer Service and Call Center 137,400 ETB
Customer Experience Specialist Customer Service and Call Center 83,060 ETB
Customer Fulfillment Specialist Customer Service and Call Center 82,920 ETB
Customer Insights Analyst Customer Service and Call Center 85,460 ETB
Customer Problem Manager Customer Service and Call Center 82,160 ETB
Customer Relations Manager Customer Service and Call Center 142,300 ETB
Customer Relations Specialist Customer Service and Call Center 80,800 ETB
Customer Sales Representative Customer Service and Call Center 39,960 ETB
Customer Sales Support Customer Service and Call Center 39,800 ETB
Customer Service Administration Customer Service and Call Center 50,020 ETB
Customer Service Advisor Customer Service and Call Center 83,900 ETB
Customer Service Agent Customer Service and Call Center 39,800 ETB
Customer Service Associate Customer Service and Call Center 38,700 ETB
Customer Service Coordinator Customer Service and Call Center 43,760 ETB
Customer Service Country Manager Customer Service and Call Center 161,300 ETB
Customer Service Executive Customer Service and Call Center 97,060 ETB
Customer Service Manager Customer Service and Call Center 136,100 ETB
Customer Service Manager Customer Service and Call Center 138,800 ETB
Customer Service Officer Customer Service and Call Center 40,240 ETB
Customer Service Representative Customer Service and Call Center 37,380 ETB
Customer Service Sales Support Customer Service and Call Center 37,380 ETB
Customer Service Specialist Customer Service and Call Center 39,640 ETB
Customer Service Supervisor Customer Service and Call Center 60,840 ETB
Customer Service Team Leader Customer Service and Call Center 92,300 ETB
Customer Service Trainer Customer Service and Call Center 72,420 ETB
Customer Service Working Supervisor Customer Service and Call Center 69,180 ETB
Customer Solutions Representative Customer Service and Call Center 89,280 ETB
Customer Success Specialist Customer Service and Call Center 88,620 ETB
Customer Support Agent Customer Service and Call Center 37,800 ETB
Dispute Resolution Specialist Customer Service and Call Center 69,780 ETB
Field Service Representative Customer Service and Call Center 40,640 ETB
Guest Relations Officer Customer Service and Call Center 31,040 ETB
Guest Service Agent Customer Service and Call Center 28,680 ETB
Inbound Call Center Representative Customer Service and Call Center 37,880 ETB
Inbound Sales Representative Customer Service and Call Center 41,660 ETB
Internet Banking Supervisor Customer Service and Call Center 123,400 ETB
Lead Administrator Customer Service and Call Center 80,840 ETB
Logistics Coordinator Customer Service and Call Center 46,400 ETB
Operations Support Manager Customer Service and Call Center 115,600 ETB
Real Time Analyst Customer Service and Call Center 75,280 ETB
Regional Account Manager Customer Service and Call Center 130,400 ETB
Service Administrator Customer Service and Call Center 66,820 ETB
Service Delivery Manager Customer Service and Call Center 138,200 ETB
Service Writer Customer Service and Call Center 35,560 ETB
Sourcing Assistant Customer Service and Call Center 26,100 ETB
Telephone Operator Customer Service and Call Center 28,720 ETB
Vendor Administration Specialist Customer Service and Call Center 50,340 ETB
Workforce Manager Customer Service and Call Center 83,640 ETB

Salary Comparison by City

If you want to compare salaries with different cities in Ethiopia, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Adis Abeba 151,800 ETB
Gonder 136,100 ETB
Mekele 115,260 ETB

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