Average Customer Service Team Leader Salary in Trinidad and Tobago for 2024

In this article, we will look at the average Customer Service Team Leader salary for 2024 in Trinidad and Tobago and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Trinidad and Tobago dollar. To keep things simple, we are using the TTD currency code instead of the currency symbol $.

How Much Does a Customer Service Team Leader Make in Trinidad and Tobago?

A Customer Service Team Leader working in Trinidad and Tobago will typically earn around 99,280 TTD per year, and this can range from the lowest average salary of about 53,120 TTD to the highest average salary of 152,000 TTD.

Average Annual Salary
99,280 TTD
Average Monthly Salary
8,273 TTD

Lowest Annual Salary
53,120 TTD
Lowest Monthly Salary
4,426 TTD

Highest Annual Salary
152,000 TTD
Highest Monthly Salary
12,666 TTD

These are average salaries for a Customer Service Team Leader in Trinidad and Tobago and include benefits such as housing and transport. It's also possible for a Customer Service Team Leader to earn more or less than the average salaries shown above.

Customer Service Team Leader salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Team Leader Salaries in Trinidad and Tobago

So we've looked at the average salaries a Customer Service Team Leader will earn in Trinidad and Tobago. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Team Leader can earn between 53,120 TTD and 152,000 TTD on average in Trinidad and Tobago. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Team Leader in Trinidad and Tobago is 96,720 TTD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 96,720 TTD, and 50% of the population earn more than 96,720 TTD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Team Leader salary in Trinidad and Tobago, 25% of the population are earning less than 66,440 TTD while 75% of the population earn more than 66,440 TTD.

75% of the population earn less than 119,020 TTD, and 25% of the population earn more than 119,020 TTD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Team Leader Salary by Experience Level in Trinidad and Tobago

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service team leader salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Team Leader in Trinidad and Tobago that has less than two years of experience can expect to earn somewhere in the region of 60,400 TTD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Team Leader salary would increase to 78,940 TTD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Team Leader, the average salary would be 104,080 TTD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 125,100 TTD.
  • 15 - 20 Years Experience. A Customer Service Team Leader with 15 to 20 years of experience can earn an average of 136,200 TTD.
  • 20+ Years Experience. For a Customer Service Team Leader with more than 20 years, the expected average salary increases to 143,200 TTD.

Average Salary by Experience Chart

0-2 Years
60,400 TTD
2-5 Years +34%
78,940 TTD
5-10 Years +30%
104,080 TTD
10-15 Years +21%
125,100 TTD
15-20 Years +9%
136,200 TTD
20+ Years +5%
143,200 TTD

Customer Service Team Leader Salary by Education Level in Trinidad and Tobago

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Team Leader in Trinidad and Tobago based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Team Leader in Trinidad and Tobago with a high school education can earn an average salary of 69,400 TTD.

  • Certificate or Diploma. A Customer Service Team Leader in Trinidad and Tobago with a certificate or diploma education can earn an average salary of 82,480 TTD.

  • Bachelor's Degree. A Customer Service Team Leader in Trinidad and Tobago with a bachelor's degree education can earn an average salary of 114,900 TTD.

  • Master's Degree. A Customer Service Team Leader in Trinidad and Tobago with a master's degree education can earn an average salary of 139,100 TTD.

Average Salary by Education Chart

High School
69,400 TTD
Certificate or Diploma +14%
82,480 TTD
Bachelor's Degree +41%
114,900 TTD
Master's Degree +21%
139,100 TTD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Trinidad and Tobago is around 48,800 to 147,000 TTD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Team Leader Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Trinidad and Tobago, a male customer service team leader will earn an average of 102,160 TTD, while a female customer service team leader will earn around 95,720 TTD.

This means that a male customer service team leader earns approximately 7% more than a female customer service team leader for performing the same job.

Average Salary by Gender Chart in Trinidad and Tobago

Male
102,160 TTD
Female -7%
95,720 TTD

Customer Service Team Leader Average Pay Raise in Trinidad and Tobago

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Team Leader in Trinidad and Tobago is around 6% every 30 months.

The national average pay raise across all professions and industries in Trinidad and Tobago is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Customer Service Team Leader in Trinidad and Tobago can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Trinidad and Tobago for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Trinidad and Tobago.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Customer Service Team Leader Bonus and Incentive Rates in Trinidad and Tobago

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Team Leader is a moderate bonus based job, with 60% of employees reporting at least one bonus in the last 12 months.

40% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
60%
No Bonus
40%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Trinidad and Tobago earn approximately 12% more than private sector employees in the same role.

Public Sector
125,700 TTD
Private Sector -12%
112,460 TTD

Salaries for Jobs Similar to a Customer Service Team Leader

In the table below, we have salary information for jobs that are similar to a Customer Service Team Leader in Trinidad and Tobago.

Job Title Category Salary
Account Representative Customer Service and Call Center 55,140 TTD
Account Service Representative Customer Service and Call Center 50,180 TTD
Business Support Specialist Customer Service and Call Center 74,540 TTD
Call Center Advisor Customer Service and Call Center 59,480 TTD
Call Center Duty Manager Customer Service and Call Center 78,940 TTD
Call Center Manager Customer Service and Call Center 138,800 TTD
Call Center Manager Customer Service and Call Center 154,700 TTD
Call Center Quality Analyst Customer Service and Call Center 84,580 TTD
Call Center Representative Customer Service and Call Center 43,340 TTD
Call Center Representative Customer Service and Call Center 45,200 TTD
Call Center Scheduler Customer Service and Call Center 50,180 TTD
Call Center Scheduling Manager Customer Service and Call Center 75,100 TTD
Call Center Supervisor Customer Service and Call Center 66,580 TTD
Call Center Team Leader Customer Service and Call Center 78,260 TTD
Client Engagement Specialest Customer Service and Call Center 86,800 TTD
Client Executive Customer Service and Call Center 58,720 TTD
Client Liaison Officer Customer Service and Call Center 44,540 TTD
Client Relations Manager Customer Service and Call Center 168,100 TTD
Client Relationship Executive Customer Service and Call Center 142,300 TTD
Client Relationship Manager Customer Service and Call Center 159,400 TTD
Client Service Analyst Customer Service and Call Center 92,500 TTD
Client Service Representative Customer Service and Call Center 44,540 TTD
Client Strategy Specialist Customer Service and Call Center 96,500 TTD
Contracts Specialist Customer Service and Call Center 73,980 TTD
Customer Care Officer Customer Service and Call Center 47,540 TTD
Customer Care Representative Customer Service and Call Center 44,780 TTD
Customer Center Supervisor Customer Service and Call Center 53,320 TTD
Customer Experience Analyst Customer Service and Call Center 58,000 TTD
Customer Experience Manager Customer Service and Call Center 164,200 TTD
Customer Experience Specialist Customer Service and Call Center 96,520 TTD
Customer Fulfillment Specialist Customer Service and Call Center 91,380 TTD
Customer Insights Analyst Customer Service and Call Center 95,720 TTD
Customer Problem Manager Customer Service and Call Center 93,880 TTD
Customer Relations Manager Customer Service and Call Center 159,100 TTD
Customer Relations Specialist Customer Service and Call Center 96,560 TTD
Customer Sales Representative Customer Service and Call Center 42,960 TTD
Customer Sales Support Customer Service and Call Center 45,600 TTD
Customer Service Administration Customer Service and Call Center 57,800 TTD
Customer Service Advisor Customer Service and Call Center 94,900 TTD
Customer Service Agent Customer Service and Call Center 43,340 TTD
Customer Service Associate Customer Service and Call Center 45,060 TTD
Customer Service Coordinator Customer Service and Call Center 50,540 TTD
Customer Service Country Manager Customer Service and Call Center 175,900 TTD
Customer Service Executive Customer Service and Call Center 109,340 TTD
Customer Service Manager Customer Service and Call Center 161,600 TTD
Customer Service Manager Customer Service and Call Center 172,200 TTD
Customer Service Officer Customer Service and Call Center 43,760 TTD
Customer Service Representative Customer Service and Call Center 45,060 TTD
Customer Service Sales Support Customer Service and Call Center 45,060 TTD
Customer Service Specialist Customer Service and Call Center 45,000 TTD
Customer Service Supervisor Customer Service and Call Center 69,720 TTD
Customer Service Trainer Customer Service and Call Center 84,780 TTD
Customer Service Working Supervisor Customer Service and Call Center 79,500 TTD
Customer Solutions Representative Customer Service and Call Center 96,520 TTD
Customer Success Manager Customer Service and Call Center 150,000 TTD
Customer Success Specialist Customer Service and Call Center 102,380 TTD
Customer Support Agent Customer Service and Call Center 45,580 TTD
Dispute Resolution Specialist Customer Service and Call Center 78,260 TTD
Field Service Representative Customer Service and Call Center 43,800 TTD
Guest Relations Officer Customer Service and Call Center 37,380 TTD
Guest Service Agent Customer Service and Call Center 37,740 TTD
Inbound Call Center Representative Customer Service and Call Center 43,800 TTD
Inbound Sales Representative Customer Service and Call Center 48,200 TTD
Internet Banking Supervisor Customer Service and Call Center 148,300 TTD
Lead Administrator Customer Service and Call Center 93,340 TTD
Logistics Coordinator Customer Service and Call Center 50,560 TTD
Operations Support Manager Customer Service and Call Center 129,000 TTD
Real Time Analyst Customer Service and Call Center 90,540 TTD
Regional Account Manager Customer Service and Call Center 142,300 TTD
Service Administrator Customer Service and Call Center 73,980 TTD
Service Delivery Manager Customer Service and Call Center 152,000 TTD
Service Writer Customer Service and Call Center 35,420 TTD
Sourcing Assistant Customer Service and Call Center 34,980 TTD
Telephone Operator Customer Service and Call Center 35,340 TTD
Vendor Administration Specialist Customer Service and Call Center 58,860 TTD
Workforce Manager Customer Service and Call Center 91,840 TTD

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