Average Customer Service Supervisor Salary in Kuwait for 2024

In this article, we will look at the average Customer Service Supervisor salary for 2024 in Kuwait and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Kuwaiti dinar. To keep things simple, we are using the KWD currency code instead of the currency symbol ุฏ.ูƒ.

How Much Does a Customer Service Supervisor Make in Kuwait?

A Customer Service Supervisor working in Kuwait will typically earn around 7,240 KWD per year, and this can range from the lowest average salary of about 4,860 KWD to the highest average salary of 14,620 KWD.

Average Annual Salary
7,240 KWD
Average Monthly Salary
603 KWD

Lowest Annual Salary
4,860 KWD
Lowest Monthly Salary
405 KWD

Highest Annual Salary
14,620 KWD
Highest Monthly Salary
1,218 KWD

These are average salaries for a Customer Service Supervisor in Kuwait and include benefits such as housing and transport. It's also possible for a Customer Service Supervisor to earn more or less than the average salaries shown above.

Customer Service Supervisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Supervisor Salaries in Kuwait

So we've looked at the average salaries a Customer Service Supervisor will earn in Kuwait. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Supervisor can earn between 4,860 KWD and 14,620 KWD on average in Kuwait. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Supervisor in Kuwait is 8,780 KWD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 8,780 KWD, and 50% of the population earn more than 8,780 KWD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Supervisor salary in Kuwait, 25% of the population are earning less than 5,160 KWD while 75% of the population earn more than 5,160 KWD.

75% of the population earn less than 12,020 KWD, and 25% of the population earn more than 12,020 KWD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Supervisor Salary by Experience Level in Kuwait

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service supervisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Supervisor in Kuwait that has less than two years of experience can expect to earn somewhere in the region of 6,760 KWD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Supervisor salary would increase to 8,440 KWD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Supervisor, the average salary would be 7,080 KWD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 12,300 KWD.
  • 15 - 20 Years Experience. A Customer Service Supervisor with 15 to 20 years of experience can earn an average of 12,180 KWD.
  • 20+ Years Experience. For a Customer Service Supervisor with more than 20 years, the expected average salary increases to 10,980 KWD.

Average Salary by Experience Chart

0-2 Years
6,760 KWD
2-5 Years +34%
8,440 KWD
5-10 Years +30%
7,080 KWD
10-15 Years +21%
12,300 KWD
15-20 Years +9%
12,180 KWD
20+ Years +5%
10,980 KWD

Customer Service Supervisor Salary by Education Level in Kuwait

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Supervisor in Kuwait based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Supervisor in Kuwait with a high school education can earn an average salary of 5,620 KWD.

  • Certificate or Diploma. A Customer Service Supervisor in Kuwait with a certificate or diploma education can earn an average salary of 6,080 KWD.

  • Bachelor's Degree. A Customer Service Supervisor in Kuwait with a bachelor's degree education can earn an average salary of 9,460 KWD.

  • Master's Degree. A Customer Service Supervisor in Kuwait with a master's degree education can earn an average salary of 12,200 KWD.

Average Salary by Education Chart

High School
5,620 KWD
Certificate or Diploma +14%
6,080 KWD
Bachelor's Degree +41%
9,460 KWD
Master's Degree +21%
12,200 KWD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Kuwait is around 6,320 to 19,000 KWD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Supervisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Kuwait, a male customer service supervisor will earn an average of 10,320 KWD, while a female customer service supervisor will earn around 10,100 KWD.

This means that a male customer service supervisor earns approximately 2% more than a female customer service supervisor for performing the same job.

Average Salary by Gender Chart in Kuwait

Male
10,320 KWD
Female -2%
10,100 KWD

Customer Service Supervisor Average Pay Raise in Kuwait

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Supervisor in Kuwait is around 6% every 30 months.

The national average pay raise across all professions and industries in Kuwait is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Customer Service Supervisor in Kuwait can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Kuwait for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Kuwait.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Customer Service Supervisor Bonus and Incentive Rates in Kuwait

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Supervisor is a low bonus based job, with 34% of employees reporting at least one bonus in the last 12 months.

66% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
34%
No Bonus
66%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Kuwait earn approximately 12% more than private sector employees in the same role.

Public Sector
16,400 KWD
Private Sector -12%
14,660 KWD

Salaries for Jobs Similar to a Customer Service Supervisor

In the table below, we have salary information for jobs that are similar to a Customer Service Supervisor in Kuwait.

Job Title Category Salary
Account Representative Customer Service and Call Center 6,200 KWD
Account Service Representative Customer Service and Call Center 7,620 KWD
Business Support Specialist Customer Service and Call Center 8,560 KWD
Call Center Advisor Customer Service and Call Center 7,300 KWD
Call Center Duty Manager Customer Service and Call Center 12,020 KWD
Call Center Manager Customer Service and Call Center 16,980 KWD
Call Center Manager Customer Service and Call Center 19,360 KWD
Call Center Quality Analyst Customer Service and Call Center 12,180 KWD
Call Center Representative Customer Service and Call Center 5,400 KWD
Call Center Representative Customer Service and Call Center 6,180 KWD
Call Center Scheduler Customer Service and Call Center 6,080 KWD
Call Center Scheduling Manager Customer Service and Call Center 10,380 KWD
Call Center Supervisor Customer Service and Call Center 7,300 KWD
Call Center Team Leader Customer Service and Call Center 9,140 KWD
Client Engagement Specialest Customer Service and Call Center 9,960 KWD
Client Executive Customer Service and Call Center 6,440 KWD
Client Liaison Officer Customer Service and Call Center 5,720 KWD
Client Relations Manager Customer Service and Call Center 19,980 KWD
Client Relationship Executive Customer Service and Call Center 20,120 KWD
Client Relationship Manager Customer Service and Call Center 21,400 KWD
Client Service Analyst Customer Service and Call Center 11,040 KWD
Client Service Representative Customer Service and Call Center 5,400 KWD
Client Strategy Specialist Customer Service and Call Center 13,700 KWD
Contracts Specialist Customer Service and Call Center 8,560 KWD
Customer Care Officer Customer Service and Call Center 5,400 KWD
Customer Care Representative Customer Service and Call Center 5,400 KWD
Customer Center Supervisor Customer Service and Call Center 6,080 KWD
Customer Experience Analyst Customer Service and Call Center 7,620 KWD
Customer Experience Manager Customer Service and Call Center 19,160 KWD
Customer Experience Specialist Customer Service and Call Center 13,900 KWD
Customer Fulfillment Specialist Customer Service and Call Center 11,040 KWD
Customer Insights Analyst Customer Service and Call Center 11,360 KWD
Customer Problem Manager Customer Service and Call Center 13,060 KWD
Customer Relations Manager Customer Service and Call Center 21,020 KWD
Customer Relations Specialist Customer Service and Call Center 12,180 KWD
Customer Sales Representative Customer Service and Call Center 5,160 KWD
Customer Sales Support Customer Service and Call Center 5,620 KWD
Customer Service Administration Customer Service and Call Center 7,040 KWD
Customer Service Advisor Customer Service and Call Center 14,620 KWD
Customer Service Agent Customer Service and Call Center 5,400 KWD
Customer Service Associate Customer Service and Call Center 5,160 KWD
Customer Service Coordinator Customer Service and Call Center 5,520 KWD
Customer Service Country Manager Customer Service and Call Center 20,760 KWD
Customer Service Executive Customer Service and Call Center 14,620 KWD
Customer Service Manager Customer Service and Call Center 19,380 KWD
Customer Service Officer Customer Service and Call Center 5,160 KWD
Customer Service Representative Customer Service and Call Center 5,160 KWD
Customer Service Sales Support Customer Service and Call Center 5,720 KWD
Customer Service Specialist Customer Service and Call Center 5,160 KWD
Customer Service Team Leader Customer Service and Call Center 13,780 KWD
Customer Service Trainer Customer Service and Call Center 10,220 KWD
Customer Service Working Supervisor Customer Service and Call Center 11,300 KWD
Customer Solutions Representative Customer Service and Call Center 14,540 KWD
Customer Success Manager Customer Service and Call Center 20,500 KWD
Customer Success Specialist Customer Service and Call Center 11,040 KWD
Customer Support Agent Customer Service and Call Center 5,620 KWD
Dispute Resolution Specialist Customer Service and Call Center 9,460 KWD
Field Service Representative Customer Service and Call Center 6,080 KWD
Guest Relations Officer Customer Service and Call Center 4,860 KWD
Guest Service Agent Customer Service and Call Center 5,780 KWD
Inbound Call Center Representative Customer Service and Call Center 5,400 KWD
Inbound Sales Representative Customer Service and Call Center 6,180 KWD
Internet Banking Supervisor Customer Service and Call Center 19,200 KWD
Lead Administrator Customer Service and Call Center 13,660 KWD
Logistics Coordinator Customer Service and Call Center 5,040 KWD
Operations Support Manager Customer Service and Call Center 19,220 KWD
Real Time Analyst Customer Service and Call Center 12,760 KWD
Regional Account Manager Customer Service and Call Center 18,900 KWD
Service Administrator Customer Service and Call Center 8,560 KWD
Service Delivery Manager Customer Service and Call Center 19,060 KWD
Service Writer Customer Service and Call Center 4,320 KWD
Sourcing Assistant Customer Service and Call Center 6,000 KWD
Telephone Operator Customer Service and Call Center 4,840 KWD
Vendor Administration Specialist Customer Service and Call Center 6,200 KWD
Workforce Manager Customer Service and Call Center 11,360 KWD

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