Average Customer Service Manager Salary in Bosnia and Herzegovina for 2024

In this article, we will look at the average Customer Service Manager salary for 2024 in Bosnia and Herzegovina and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Bosnia and Herzegovina convertible mark. To keep things simple, we are using the BAM currency code instead of the currency symbol .

How Much Does a Customer Service Manager Make in Bosnia and Herzegovina?

A Customer Service Manager working in Bosnia and Herzegovina will typically earn around 37,380 BAM per year, and this can range from the lowest average salary of about 15,700 BAM to the highest average salary of 61,180 BAM.

Average Annual Salary
37,380 BAM
Average Monthly Salary
3,115 BAM

Lowest Annual Salary
15,700 BAM
Lowest Monthly Salary
1,308 BAM

Highest Annual Salary
61,180 BAM
Highest Monthly Salary
5,098 BAM

These are average salaries for a Customer Service Manager in Bosnia and Herzegovina and include benefits such as housing and transport. It's also possible for a Customer Service Manager to earn more or less than the average salaries shown above.

Customer Service Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Manager Salaries in Bosnia and Herzegovina

So we've looked at the average salaries a Customer Service Manager will earn in Bosnia and Herzegovina. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Manager can earn between 15,700 BAM and 61,180 BAM on average in Bosnia and Herzegovina. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Manager in Bosnia and Herzegovina is 38,780 BAM. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 38,780 BAM, and 50% of the population earn more than 38,780 BAM.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Manager salary in Bosnia and Herzegovina, 25% of the population are earning less than 25,160 BAM while 75% of the population earn more than 25,160 BAM.

75% of the population earn less than 53,160 BAM, and 25% of the population earn more than 53,160 BAM.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Manager Salary by Experience Level in Bosnia and Herzegovina

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Manager in Bosnia and Herzegovina that has less than two years of experience can expect to earn somewhere in the region of 19,480 BAM.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Manager salary would increase to 26,080 BAM.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Manager, the average salary would be 39,080 BAM.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 45,600 BAM.
  • 15 - 20 Years Experience. A Customer Service Manager with 15 to 20 years of experience can earn an average of 51,400 BAM.
  • 20+ Years Experience. For a Customer Service Manager with more than 20 years, the expected average salary increases to 55,320 BAM.

Average Salary by Experience Chart

0-2 Years
19,480 BAM
2-5 Years +34%
26,080 BAM
5-10 Years +48%
39,080 BAM
10-15 Years +22%
45,600 BAM
15-20 Years +9%
51,400 BAM
20+ Years +8%
55,320 BAM

Customer Service Manager Salary by Education Level in Bosnia and Herzegovina

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Manager in Bosnia and Herzegovina based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Manager in Bosnia and Herzegovina with a high school education can earn an average salary of 25,220 BAM.

  • Certificate or Diploma. A Customer Service Manager in Bosnia and Herzegovina with a certificate or diploma education can earn an average salary of 29,840 BAM.

  • Bachelor's Degree. A Customer Service Manager in Bosnia and Herzegovina with a bachelor's degree education can earn an average salary of 42,460 BAM.

  • Master's Degree. A Customer Service Manager in Bosnia and Herzegovina with a master's degree education can earn an average salary of 52,300 BAM.

Average Salary by Education Chart

High School
25,220 BAM
Certificate or Diploma +18%
29,840 BAM
Bachelor's Degree +45%
42,460 BAM
Master's Degree +31%
52,300 BAM

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Bosnia and Herzegovina is around 11,500 to 34,500 BAM and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Bosnia and Herzegovina, a male customer service manager will earn an average of 38,700 BAM, while a female customer service manager will earn around 36,160 BAM.

This means that a male customer service manager earns approximately 7% more than a female customer service manager for performing the same job.

Average Salary by Gender Chart in Bosnia and Herzegovina

Male
38,700 BAM
Female -7%
36,160 BAM

Customer Service Manager Average Pay Raise in Bosnia and Herzegovina

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Manager in Bosnia and Herzegovina is around 7% every 31 months.

The national average pay raise across all professions and industries in Bosnia and Herzegovina is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 31 ) × 12  = 3%

What this means is that a Customer Service Manager in Bosnia and Herzegovina can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Bosnia and Herzegovina for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Bosnia and Herzegovina.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Customer Service Manager Bonus and Incentive Rates in Bosnia and Herzegovina

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Manager is a moderate bonus based job, with 67% of employees reporting at least one bonus in the last 12 months.

33% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus
67%
No Bonus
33%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Bosnia and Herzegovina earn approximately 27% more than private sector employees in the same role.

Public Sector
31,400 BAM
Private Sector -27%
24,800 BAM

Salaries for Jobs Similar to a Customer Service Manager

In the table below, we have salary information for jobs that are similar to a Customer Service Manager in Bosnia and Herzegovina.

Job Title Category Salary
Account Representative Customer Service and Call Center 12,620 BAM
Account Service Representative Customer Service and Call Center 12,120 BAM
Business Support Specialist Customer Service and Call Center 18,780 BAM
Call Center Advisor Customer Service and Call Center 13,560 BAM
Call Center Duty Manager Customer Service and Call Center 20,300 BAM
Call Center Manager Customer Service and Call Center 34,540 BAM
Call Center Manager Customer Service and Call Center 36,940 BAM
Call Center Quality Analyst Customer Service and Call Center 20,460 BAM
Call Center Representative Customer Service and Call Center 9,960 BAM
Call Center Representative Customer Service and Call Center 11,300 BAM
Call Center Scheduler Customer Service and Call Center 11,040 BAM
Call Center Scheduling Manager Customer Service and Call Center 19,220 BAM
Call Center Supervisor Customer Service and Call Center 14,920 BAM
Call Center Team Leader Customer Service and Call Center 18,780 BAM
Client Engagement Specialest Customer Service and Call Center 19,860 BAM
Client Executive Customer Service and Call Center 15,880 BAM
Client Liaison Officer Customer Service and Call Center 12,020 BAM
Client Relations Manager Customer Service and Call Center 37,620 BAM
Client Relationship Executive Customer Service and Call Center 37,200 BAM
Client Relationship Manager Customer Service and Call Center 36,020 BAM
Client Service Analyst Customer Service and Call Center 21,020 BAM
Client Service Representative Customer Service and Call Center 10,220 BAM
Client Strategy Specialist Customer Service and Call Center 23,400 BAM
Contracts Specialist Customer Service and Call Center 17,560 BAM
Customer Care Officer Customer Service and Call Center 9,740 BAM
Customer Care Representative Customer Service and Call Center 9,980 BAM
Customer Center Supervisor Customer Service and Call Center 11,360 BAM
Customer Experience Analyst Customer Service and Call Center 13,700 BAM
Customer Experience Manager Customer Service and Call Center 37,740 BAM
Customer Experience Specialist Customer Service and Call Center 24,840 BAM
Customer Fulfillment Specialist Customer Service and Call Center 19,980 BAM
Customer Insights Analyst Customer Service and Call Center 22,660 BAM
Customer Problem Manager Customer Service and Call Center 23,140 BAM
Customer Relations Manager Customer Service and Call Center 38,140 BAM
Customer Relations Specialist Customer Service and Call Center 21,560 BAM
Customer Sales Representative Customer Service and Call Center 9,960 BAM
Customer Sales Support Customer Service and Call Center 10,080 BAM
Customer Service Administration Customer Service and Call Center 10,980 BAM
Customer Service Advisor Customer Service and Call Center 21,980 BAM
Customer Service Agent Customer Service and Call Center 12,020 BAM
Customer Service Associate Customer Service and Call Center 9,960 BAM
Customer Service Coordinator Customer Service and Call Center 12,120 BAM
Customer Service Country Manager Customer Service and Call Center 45,060 BAM
Customer Service Executive Customer Service and Call Center 23,360 BAM
Customer Service Officer Customer Service and Call Center 9,980 BAM
Customer Service Representative Customer Service and Call Center 10,220 BAM
Customer Service Sales Support Customer Service and Call Center 7,820 BAM
Customer Service Specialist Customer Service and Call Center 9,740 BAM
Customer Service Supervisor Customer Service and Call Center 16,720 BAM
Customer Service Team Leader Customer Service and Call Center 21,300 BAM
Customer Service Trainer Customer Service and Call Center 19,020 BAM
Customer Service Working Supervisor Customer Service and Call Center 17,760 BAM
Customer Solutions Representative Customer Service and Call Center 24,800 BAM
Customer Success Manager Customer Service and Call Center 36,800 BAM
Customer Success Specialist Customer Service and Call Center 22,420 BAM
Customer Support Agent Customer Service and Call Center 11,300 BAM
Dispute Resolution Specialist Customer Service and Call Center 17,760 BAM
Field Service Representative Customer Service and Call Center 10,220 BAM
Guest Relations Officer Customer Service and Call Center 8,780 BAM
Guest Service Agent Customer Service and Call Center 7,240 BAM
Inbound Call Center Representative Customer Service and Call Center 9,740 BAM
Inbound Sales Representative Customer Service and Call Center 8,880 BAM
Internet Banking Supervisor Customer Service and Call Center 32,960 BAM
Lead Administrator Customer Service and Call Center 21,020 BAM
Logistics Coordinator Customer Service and Call Center 9,940 BAM
Operations Support Manager Customer Service and Call Center 29,160 BAM
Real Time Analyst Customer Service and Call Center 21,400 BAM
Regional Account Manager Customer Service and Call Center 36,160 BAM
Service Administrator Customer Service and Call Center 17,560 BAM
Service Delivery Manager Customer Service and Call Center 36,160 BAM
Service Writer Customer Service and Call Center 9,020 BAM
Sourcing Assistant Customer Service and Call Center 7,040 BAM
Telephone Operator Customer Service and Call Center 8,780 BAM
Vendor Administration Specialist Customer Service and Call Center 12,000 BAM
Workforce Manager Customer Service and Call Center 22,660 BAM

Salary Comparison by City

If you want to compare salaries with different cities in Bosnia and Herzegovina, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Banja Luka 42,110 BAM
Medjugorje 34,540 BAM
Mostar 35,280 BAM
Sarajevo 40,370 BAM
Tuzla 38,570 BAM
Zenica 37,290 BAM

Link To or Reference This Page

We spend a lot of time collecting, cleaning, merging, and formatting the data that is shown on the site to be as useful to you as possible.

If you found the data or information on this page useful in your research, please use the tool below to properly cite or reference World Salaries as the source. We appreciate your support!

  • "Average Customer Service Manager Salary in Bosnia and Herzegovina for 2024". World Salaries. Accessed on March 28, 2024. https://worldsalaries.com/average-customer-service-manager-salary-in-bosnia-and-herzegovina/.

  • "Average Customer Service Manager Salary in Bosnia and Herzegovina for 2024". World Salaries, https://worldsalaries.com/average-customer-service-manager-salary-in-bosnia-and-herzegovina/. Accessed 28 March, 2024

  • Average Customer Service Manager Salary in Bosnia and Herzegovina for 2024. World Salaries. Retrieved from https://worldsalaries.com/average-customer-service-manager-salary-in-bosnia-and-herzegovina/.