Average Customer Service Executive Salary in Zambia for 2024

In this article, we will look at the average Customer Service Executive salary for 2024 in Zambia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Zambian kwacha. To keep things simple, we are using the ZMW currency code instead of the currency symbol ZK.

How Much Does a Customer Service Executive Make in Zambia?

A Customer Service Executive working in Zambia will typically earn around 66,000 ZMW per year, and this can range from the lowest average salary of about 33,440 ZMW to the highest average salary of 99,280 ZMW.

Average Annual Salary
66,000 ZMW
Average Monthly Salary
5,500 ZMW

Lowest Annual Salary
33,440 ZMW
Lowest Monthly Salary
2,786 ZMW

Highest Annual Salary
99,280 ZMW
Highest Monthly Salary
8,273 ZMW

These are average salaries for a Customer Service Executive in Zambia and include benefits such as housing and transport. It's also possible for a Customer Service Executive to earn more or less than the average salaries shown above.

Customer Service Executive salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Executive Salaries in Zambia

So we've looked at the average salaries a Customer Service Executive will earn in Zambia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Executive can earn between 33,440 ZMW and 99,280 ZMW on average in Zambia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Executive in Zambia is 66,000 ZMW. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 66,000 ZMW, and 50% of the population earn more than 66,000 ZMW.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Executive salary in Zambia, 25% of the population are earning less than 41,820 ZMW while 75% of the population earn more than 41,820 ZMW.

75% of the population earn less than 80,540 ZMW, and 25% of the population earn more than 80,540 ZMW.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Executive Salary by Experience Level in Zambia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service executive salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Executive in Zambia that has less than two years of experience can expect to earn somewhere in the region of 36,720 ZMW.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Executive salary would increase to 51,100 ZMW.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Executive, the average salary would be 68,360 ZMW.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 80,840 ZMW.
  • 15 - 20 Years Experience. A Customer Service Executive with 15 to 20 years of experience can earn an average of 86,800 ZMW.
  • 20+ Years Experience. For a Customer Service Executive with more than 20 years, the expected average salary increases to 92,680 ZMW.

Average Salary by Experience Chart

0-2 Years
36,720 ZMW
2-5 Years +32%
51,100 ZMW
5-10 Years +34%
68,360 ZMW
10-15 Years +19%
80,840 ZMW
15-20 Years +8%
86,800 ZMW
20+ Years +7%
92,680 ZMW

Customer Service Executive Salary by Education Level in Zambia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Executive in Zambia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Executive in Zambia with a high school education can earn an average salary of 48,740 ZMW.

  • Certificate or Diploma. A Customer Service Executive in Zambia with a certificate or diploma education can earn an average salary of 56,060 ZMW.

  • Bachelor's Degree. A Customer Service Executive in Zambia with a bachelor's degree education can earn an average salary of 73,020 ZMW.

  • Master's Degree. A Customer Service Executive in Zambia with a master's degree education can earn an average salary of 92,680 ZMW.

Average Salary by Education Chart

High School
48,740 ZMW
Certificate or Diploma +14%
56,060 ZMW
Bachelor's Degree +36%
73,020 ZMW
Master's Degree +26%
92,680 ZMW

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Zambia is around 30,000 to 90,000 ZMW and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Executive Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Zambia, a male customer service executive will earn an average of 61,840 ZMW, while a female customer service executive will earn around 66,480 ZMW.

This means that a male customer service executive earns approximately 7% less than a female customer service executive for performing the same job.

Average Salary by Gender Chart in Zambia

Male
61,840 ZMW
Female +7%
66,480 ZMW

Customer Service Executive Average Pay Raise in Zambia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Executive in Zambia is around 7% every 29 months.

The national average pay raise across all professions and industries in Zambia is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Customer Service Executive in Zambia can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Zambia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Zambia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Customer Service Executive Bonus and Incentive Rates in Zambia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Executive is a moderate bonus based job, with 62% of employees reporting at least one bonus in the last 12 months.

38% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 8%.

Received Bonus
62%
No Bonus
38%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Zambia earn approximately 21% more than private sector employees in the same role.

Public Sector
80,180 ZMW
Private Sector -21%
66,260 ZMW

Salaries for Jobs Similar to a Customer Service Executive

In the table below, we have salary information for jobs that are similar to a Customer Service Executive in Zambia.

Job Title Category Salary
Account Representative Customer Service and Call Center 32,420 ZMW
Account Service Representative Customer Service and Call Center 31,520 ZMW
Business Support Specialist Customer Service and Call Center 44,540 ZMW
Call Center Advisor Customer Service and Call Center 34,280 ZMW
Call Center Duty Manager Customer Service and Call Center 47,540 ZMW
Call Center Manager Customer Service and Call Center 91,380 ZMW
Call Center Manager Customer Service and Call Center 92,240 ZMW
Call Center Quality Analyst Customer Service and Call Center 54,700 ZMW
Call Center Representative Customer Service and Call Center 24,200 ZMW
Call Center Representative Customer Service and Call Center 27,040 ZMW
Call Center Scheduler Customer Service and Call Center 29,600 ZMW
Call Center Scheduling Manager Customer Service and Call Center 48,140 ZMW
Call Center Supervisor Customer Service and Call Center 37,380 ZMW
Call Center Team Leader Customer Service and Call Center 44,780 ZMW
Client Engagement Specialest Customer Service and Call Center 50,340 ZMW
Client Executive Customer Service and Call Center 40,560 ZMW
Client Liaison Officer Customer Service and Call Center 23,360 ZMW
Client Relations Manager Customer Service and Call Center 98,120 ZMW
Client Relationship Executive Customer Service and Call Center 86,520 ZMW
Client Relationship Manager Customer Service and Call Center 97,260 ZMW
Client Service Analyst Customer Service and Call Center 59,380 ZMW
Client Service Representative Customer Service and Call Center 28,820 ZMW
Client Strategy Specialist Customer Service and Call Center 55,020 ZMW
Contracts Specialist Customer Service and Call Center 46,720 ZMW
Customer Care Officer Customer Service and Call Center 26,080 ZMW
Customer Care Representative Customer Service and Call Center 28,720 ZMW
Customer Center Supervisor Customer Service and Call Center 33,120 ZMW
Customer Experience Analyst Customer Service and Call Center 34,540 ZMW
Customer Experience Manager Customer Service and Call Center 95,620 ZMW
Customer Experience Specialist Customer Service and Call Center 62,460 ZMW
Customer Fulfillment Specialist Customer Service and Call Center 52,300 ZMW
Customer Insights Analyst Customer Service and Call Center 57,440 ZMW
Customer Problem Manager Customer Service and Call Center 57,080 ZMW
Customer Relations Manager Customer Service and Call Center 95,600 ZMW
Customer Relations Specialist Customer Service and Call Center 56,100 ZMW
Customer Sales Representative Customer Service and Call Center 26,280 ZMW
Customer Sales Support Customer Service and Call Center 26,100 ZMW
Customer Service Administration Customer Service and Call Center 33,520 ZMW
Customer Service Advisor Customer Service and Call Center 59,380 ZMW
Customer Service Agent Customer Service and Call Center 25,160 ZMW
Customer Service Associate Customer Service and Call Center 24,200 ZMW
Customer Service Coordinator Customer Service and Call Center 33,960 ZMW
Customer Service Country Manager Customer Service and Call Center 103,140 ZMW
Customer Service Manager Customer Service and Call Center 97,300 ZMW
Customer Service Manager Customer Service and Call Center 101,920 ZMW
Customer Service Officer Customer Service and Call Center 26,780 ZMW
Customer Service Representative Customer Service and Call Center 26,080 ZMW
Customer Service Sales Support Customer Service and Call Center 24,200 ZMW
Customer Service Specialist Customer Service and Call Center 28,660 ZMW
Customer Service Supervisor Customer Service and Call Center 44,140 ZMW
Customer Service Team Leader Customer Service and Call Center 60,840 ZMW
Customer Service Trainer Customer Service and Call Center 46,040 ZMW
Customer Service Working Supervisor Customer Service and Call Center 43,760 ZMW
Customer Solutions Representative Customer Service and Call Center 63,380 ZMW
Customer Success Manager Customer Service and Call Center 91,380 ZMW
Customer Success Specialist Customer Service and Call Center 60,480 ZMW
Customer Support Agent Customer Service and Call Center 24,720 ZMW
Dispute Resolution Specialist Customer Service and Call Center 45,260 ZMW
Field Service Representative Customer Service and Call Center 28,660 ZMW
Guest Relations Officer Customer Service and Call Center 20,460 ZMW
Guest Service Agent Customer Service and Call Center 21,020 ZMW
Inbound Call Center Representative Customer Service and Call Center 27,040 ZMW
Inbound Sales Representative Customer Service and Call Center 25,160 ZMW
Internet Banking Supervisor Customer Service and Call Center 83,300 ZMW
Lead Administrator Customer Service and Call Center 55,020 ZMW
Logistics Coordinator Customer Service and Call Center 28,680 ZMW
Operations Support Manager Customer Service and Call Center 78,160 ZMW
Real Time Analyst Customer Service and Call Center 55,140 ZMW
Regional Account Manager Customer Service and Call Center 93,220 ZMW
Service Administrator Customer Service and Call Center 43,480 ZMW
Service Delivery Manager Customer Service and Call Center 92,240 ZMW
Service Writer Customer Service and Call Center 24,840 ZMW
Sourcing Assistant Customer Service and Call Center 19,380 ZMW
Telephone Operator Customer Service and Call Center 21,540 ZMW
Vendor Administration Specialist Customer Service and Call Center 34,380 ZMW
Workforce Manager Customer Service and Call Center 58,280 ZMW

Salary Comparison by City

If you want to compare salaries with different cities in Zambia, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Lusaka 67,320 ZMW

Link To or Reference This Page

We spend a lot of time collecting, cleaning, merging, and formatting the data that is shown on the site to be as useful to you as possible.

If you found the data or information on this page useful in your research, please use the tool below to properly cite or reference World Salaries as the source. We appreciate your support!

  • "Average Customer Service Executive Salary in Zambia for 2024". World Salaries. Accessed on March 28, 2024. https://worldsalaries.com/average-customer-service-executive-salary-in-zambia/.

  • "Average Customer Service Executive Salary in Zambia for 2024". World Salaries, https://worldsalaries.com/average-customer-service-executive-salary-in-zambia/. Accessed 28 March, 2024

  • Average Customer Service Executive Salary in Zambia for 2024. World Salaries. Retrieved from https://worldsalaries.com/average-customer-service-executive-salary-in-zambia/.