Average Customer Service Executive Salary in Nicaragua for 2024

In this article, we will look at the average Customer Service Executive salary for 2024 in Nicaragua and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Nicaraguan córdoba. To keep things simple, we are using the NIO currency code instead of the currency symbol C$.

How Much Does a Customer Service Executive Make in Nicaragua?

A Customer Service Executive working in Nicaragua will typically earn around 196,800 NIO per year, and this can range from the lowest average salary of about 102,240 NIO to the highest average salary of 297,000 NIO.

Average Annual Salary
196,800 NIO
Average Monthly Salary
16,400 NIO

Lowest Annual Salary
102,240 NIO
Lowest Monthly Salary
8,520 NIO

Highest Annual Salary
297,000 NIO
Highest Monthly Salary
24,750 NIO

These are average salaries for a Customer Service Executive in Nicaragua and include benefits such as housing and transport. It's also possible for a Customer Service Executive to earn more or less than the average salaries shown above.

Customer Service Executive salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Executive Salaries in Nicaragua

So we've looked at the average salaries a Customer Service Executive will earn in Nicaragua. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Executive can earn between 102,240 NIO and 297,000 NIO on average in Nicaragua. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Executive in Nicaragua is 187,300 NIO. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 187,300 NIO, and 50% of the population earn more than 187,300 NIO.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Executive salary in Nicaragua, 25% of the population are earning less than 128,900 NIO while 75% of the population earn more than 128,900 NIO.

75% of the population earn less than 233,600 NIO, and 25% of the population earn more than 233,600 NIO.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Executive Salary by Experience Level in Nicaragua

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service executive salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Executive in Nicaragua that has less than two years of experience can expect to earn somewhere in the region of 116,960 NIO.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Executive salary would increase to 154,700 NIO.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Executive, the average salary would be 201,100 NIO.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 243,000 NIO.
  • 15 - 20 Years Experience. A Customer Service Executive with 15 to 20 years of experience can earn an average of 266,000 NIO.
  • 20+ Years Experience. For a Customer Service Executive with more than 20 years, the expected average salary increases to 281,500 NIO.

Average Salary by Experience Chart

0-2 Years
116,960 NIO
2-5 Years +34%
154,700 NIO
5-10 Years +30%
201,100 NIO
10-15 Years +21%
243,000 NIO
15-20 Years +9%
266,000 NIO
20+ Years +5%
281,500 NIO

Customer Service Executive Salary by Education Level in Nicaragua

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Executive in Nicaragua based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Executive in Nicaragua with a high school education can earn an average salary of 138,200 NIO.

  • Certificate or Diploma. A Customer Service Executive in Nicaragua with a certificate or diploma education can earn an average salary of 159,100 NIO.

  • Bachelor's Degree. A Customer Service Executive in Nicaragua with a bachelor's degree education can earn an average salary of 225,700 NIO.

  • Master's Degree. A Customer Service Executive in Nicaragua with a master's degree education can earn an average salary of 272,800 NIO.

Average Salary by Education Chart

High School
138,200 NIO
Certificate or Diploma +14%
159,100 NIO
Bachelor's Degree +41%
225,700 NIO
Master's Degree +21%
272,800 NIO

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Nicaragua is around 94,700 to 284,000 NIO and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Executive Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Nicaragua, a male customer service executive will earn an average of 189,300 NIO, while a female customer service executive will earn around 204,000 NIO.

This means that a male customer service executive earns approximately 7% less than a female customer service executive for performing the same job.

Average Salary by Gender Chart in Nicaragua

Male
189,300 NIO
Female +7%
204,000 NIO

Customer Service Executive Average Pay Raise in Nicaragua

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Executive in Nicaragua is around 7% every 29 months.

The national average pay raise across all professions and industries in Nicaragua is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Customer Service Executive in Nicaragua can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Nicaragua for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Nicaragua.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Customer Service Executive Bonus and Incentive Rates in Nicaragua

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Executive is a moderate bonus based job, with 60% of employees reporting at least one bonus in the last 12 months.

40% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
60%
No Bonus
40%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Nicaragua earn approximately 14% more than private sector employees in the same role.

Public Sector
245,300 NIO
Private Sector -14%
215,100 NIO

Salaries for Jobs Similar to a Customer Service Executive

In the table below, we have salary information for jobs that are similar to a Customer Service Executive in Nicaragua.

Job Title Category Salary
Account Representative Customer Service and Call Center 98,000 NIO
Account Service Representative Customer Service and Call Center 97,460 NIO
Business Support Specialist Customer Service and Call Center 136,200 NIO
Call Center Advisor Customer Service and Call Center 104,440 NIO
Call Center Duty Manager Customer Service and Call Center 148,300 NIO
Call Center Manager Customer Service and Call Center 282,300 NIO
Call Center Manager Customer Service and Call Center 286,400 NIO
Call Center Quality Analyst Customer Service and Call Center 161,300 NIO
Call Center Representative Customer Service and Call Center 82,520 NIO
Call Center Representative Customer Service and Call Center 83,900 NIO
Call Center Scheduler Customer Service and Call Center 96,980 NIO
Call Center Scheduling Manager Customer Service and Call Center 148,300 NIO
Call Center Supervisor Customer Service and Call Center 119,080 NIO
Call Center Team Leader Customer Service and Call Center 143,200 NIO
Client Engagement Specialest Customer Service and Call Center 159,400 NIO
Client Executive Customer Service and Call Center 113,420 NIO
Client Liaison Officer Customer Service and Call Center 79,280 NIO
Client Relations Manager Customer Service and Call Center 309,800 NIO
Client Relationship Executive Customer Service and Call Center 279,400 NIO
Client Relationship Manager Customer Service and Call Center 315,700 NIO
Client Service Analyst Customer Service and Call Center 172,200 NIO
Client Service Representative Customer Service and Call Center 80,020 NIO
Client Strategy Specialist Customer Service and Call Center 185,100 NIO
Contracts Specialist Customer Service and Call Center 138,200 NIO
Customer Care Officer Customer Service and Call Center 80,640 NIO
Customer Care Representative Customer Service and Call Center 84,800 NIO
Customer Center Supervisor Customer Service and Call Center 97,760 NIO
Customer Experience Analyst Customer Service and Call Center 101,960 NIO
Customer Experience Manager Customer Service and Call Center 301,700 NIO
Customer Experience Specialist Customer Service and Call Center 194,600 NIO
Customer Fulfillment Specialist Customer Service and Call Center 169,000 NIO
Customer Insights Analyst Customer Service and Call Center 189,300 NIO
Customer Problem Manager Customer Service and Call Center 183,700 NIO
Customer Relations Manager Customer Service and Call Center 288,100 NIO
Customer Relations Specialist Customer Service and Call Center 180,300 NIO
Customer Sales Representative Customer Service and Call Center 85,880 NIO
Customer Sales Support Customer Service and Call Center 83,300 NIO
Customer Service Administration Customer Service and Call Center 107,680 NIO
Customer Service Advisor Customer Service and Call Center 180,500 NIO
Customer Service Agent Customer Service and Call Center 80,540 NIO
Customer Service Associate Customer Service and Call Center 80,020 NIO
Customer Service Coordinator Customer Service and Call Center 104,500 NIO
Customer Service Country Manager Customer Service and Call Center 330,900 NIO
Customer Service Manager Customer Service and Call Center 292,000 NIO
Customer Service Manager Customer Service and Call Center 312,400 NIO
Customer Service Officer Customer Service and Call Center 87,880 NIO
Customer Service Representative Customer Service and Call Center 80,640 NIO
Customer Service Sales Support Customer Service and Call Center 83,300 NIO
Customer Service Specialist Customer Service and Call Center 85,080 NIO
Customer Service Supervisor Customer Service and Call Center 128,500 NIO
Customer Service Team Leader Customer Service and Call Center 196,800 NIO
Customer Service Trainer Customer Service and Call Center 152,300 NIO
Customer Service Working Supervisor Customer Service and Call Center 139,100 NIO
Customer Solutions Representative Customer Service and Call Center 190,500 NIO
Customer Success Manager Customer Service and Call Center 283,700 NIO
Customer Success Specialist Customer Service and Call Center 172,200 NIO
Customer Support Agent Customer Service and Call Center 83,020 NIO
Dispute Resolution Specialist Customer Service and Call Center 152,000 NIO
Field Service Representative Customer Service and Call Center 92,300 NIO
Guest Relations Officer Customer Service and Call Center 65,920 NIO
Guest Service Agent Customer Service and Call Center 68,900 NIO
Inbound Call Center Representative Customer Service and Call Center 88,240 NIO
Inbound Sales Representative Customer Service and Call Center 83,640 NIO
Internet Banking Supervisor Customer Service and Call Center 281,500 NIO
Lead Administrator Customer Service and Call Center 172,200 NIO
Logistics Coordinator Customer Service and Call Center 92,400 NIO
Operations Support Manager Customer Service and Call Center 246,200 NIO
Real Time Analyst Customer Service and Call Center 172,200 NIO
Regional Account Manager Customer Service and Call Center 275,200 NIO
Service Administrator Customer Service and Call Center 136,200 NIO
Service Delivery Manager Customer Service and Call Center 279,400 NIO
Service Writer Customer Service and Call Center 71,400 NIO
Sourcing Assistant Customer Service and Call Center 63,500 NIO
Telephone Operator Customer Service and Call Center 65,940 NIO
Vendor Administration Specialist Customer Service and Call Center 111,920 NIO
Workforce Manager Customer Service and Call Center 175,900 NIO

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