Average Customer Service Executive Salary in Jordan for 2024

In this article, we will look at the average Customer Service Executive salary for 2024 in Jordan and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Jordanian dinar. To keep things simple, we are using the JOD currency code instead of the currency symbol د.ا.

How Much Does a Customer Service Executive Make in Jordan?

A Customer Service Executive working in Jordan will typically earn around 20,300 JOD per year, and this can range from the lowest average salary of about 10,380 JOD to the highest average salary of 26,860 JOD.

Average Annual Salary
20,300 JOD
Average Monthly Salary
1,691 JOD

Lowest Annual Salary
10,380 JOD
Lowest Monthly Salary
865 JOD

Highest Annual Salary
26,860 JOD
Highest Monthly Salary
2,238 JOD

These are average salaries for a Customer Service Executive in Jordan and include benefits such as housing and transport. It's also possible for a Customer Service Executive to earn more or less than the average salaries shown above.

Customer Service Executive salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Executive Salaries in Jordan

So we've looked at the average salaries a Customer Service Executive will earn in Jordan. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Executive can earn between 10,380 JOD and 26,860 JOD on average in Jordan. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Executive in Jordan is 19,220 JOD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 19,220 JOD, and 50% of the population earn more than 19,220 JOD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Executive salary in Jordan, 25% of the population are earning less than 10,980 JOD while 75% of the population earn more than 10,980 JOD.

75% of the population earn less than 22,420 JOD, and 25% of the population earn more than 22,420 JOD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Executive Salary by Experience Level in Jordan

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service executive salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Executive in Jordan that has less than two years of experience can expect to earn somewhere in the region of 9,960 JOD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Executive salary would increase to 12,000 JOD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Executive, the average salary would be 18,940 JOD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 24,280 JOD.
  • 15 - 20 Years Experience. A Customer Service Executive with 15 to 20 years of experience can earn an average of 27,020 JOD.
  • 20+ Years Experience. For a Customer Service Executive with more than 20 years, the expected average salary increases to 26,660 JOD.

Average Salary by Experience Chart

0-2 Years
9,960 JOD
2-5 Years +31%
12,000 JOD
5-10 Years +40%
18,940 JOD
10-15 Years +20%
24,280 JOD
15-20 Years +9%
27,020 JOD
20+ Years +8%
26,660 JOD

Customer Service Executive Salary by Education Level in Jordan

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Executive in Jordan based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Executive in Jordan with a high school education can earn an average salary of 12,120 JOD.

  • Certificate or Diploma. A Customer Service Executive in Jordan with a certificate or diploma education can earn an average salary of 14,840 JOD.

  • Bachelor's Degree. A Customer Service Executive in Jordan with a bachelor's degree education can earn an average salary of 21,020 JOD.

  • Master's Degree. A Customer Service Executive in Jordan with a master's degree education can earn an average salary of 27,300 JOD.

Average Salary by Education Chart

High School
12,120 JOD
Certificate or Diploma +15%
14,840 JOD
Bachelor's Degree +40%
21,020 JOD
Master's Degree +29%
27,300 JOD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Jordan is around 8,060 to 24,200 JOD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Executive Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Jordan, a male customer service executive will earn an average of 17,560 JOD, while a female customer service executive will earn around 21,540 JOD.

This means that a male customer service executive earns approximately 18% less than a female customer service executive for performing the same job.

Average Salary by Gender Chart in Jordan

Male
17,560 JOD
Female +18%
21,540 JOD

Customer Service Executive Average Pay Raise in Jordan

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Executive in Jordan is around 9% every 21 months.

The national average pay raise across all professions and industries in Jordan is around 7% every 20 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 21 ) × 12  = 5%

What this means is that a Customer Service Executive in Jordan can expect to receive an average pay raise of around 5% every 12 months.

Annual Pay Raise by Industry in Jordan for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Jordan.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
1%
Energy
2%
Information Technology
3%
Healthcare
4%
Travel
5%
Construction
6%
Education
7%

Customer Service Executive Bonus and Incentive Rates in Jordan

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Executive is a high bonus based job, with 75% of employees reporting at least one bonus in the last 12 months.

25% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
75%
No Bonus
25%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Jordan earn approximately 21% more than private sector employees in the same role.

Public Sector
20,520 JOD
Private Sector -21%
16,980 JOD

Salaries for Jobs Similar to a Customer Service Executive

In the table below, we have salary information for jobs that are similar to a Customer Service Executive in Jordan.

Job Title Category Salary
Account Representative Customer Service and Call Center 7,240 JOD
Account Service Representative Customer Service and Call Center 7,800 JOD
Business Support Specialist Customer Service and Call Center 10,980 JOD
Call Center Advisor Customer Service and Call Center 9,140 JOD
Call Center Duty Manager Customer Service and Call Center 13,900 JOD
Call Center Manager Customer Service and Call Center 23,080 JOD
Call Center Manager Customer Service and Call Center 24,860 JOD
Call Center Quality Analyst Customer Service and Call Center 14,820 JOD
Call Center Representative Customer Service and Call Center 5,960 JOD
Call Center Representative Customer Service and Call Center 6,200 JOD
Call Center Scheduler Customer Service and Call Center 10,100 JOD
Call Center Scheduling Manager Customer Service and Call Center 11,040 JOD
Call Center Supervisor Customer Service and Call Center 9,740 JOD
Call Center Team Leader Customer Service and Call Center 12,120 JOD
Client Engagement Specialest Customer Service and Call Center 12,240 JOD
Client Executive Customer Service and Call Center 9,960 JOD
Client Liaison Officer Customer Service and Call Center 6,760 JOD
Client Relations Manager Customer Service and Call Center 27,380 JOD
Client Relationship Executive Customer Service and Call Center 24,800 JOD
Client Relationship Manager Customer Service and Call Center 24,200 JOD
Client Service Analyst Customer Service and Call Center 15,760 JOD
Client Service Representative Customer Service and Call Center 5,960 JOD
Client Strategy Specialist Customer Service and Call Center 17,540 JOD
Contracts Specialist Customer Service and Call Center 12,180 JOD
Customer Care Officer Customer Service and Call Center 7,040 JOD
Customer Care Representative Customer Service and Call Center 6,280 JOD
Customer Center Supervisor Customer Service and Call Center 8,560 JOD
Customer Experience Analyst Customer Service and Call Center 8,100 JOD
Customer Experience Manager Customer Service and Call Center 27,380 JOD
Customer Experience Specialist Customer Service and Call Center 18,780 JOD
Customer Fulfillment Specialist Customer Service and Call Center 14,140 JOD
Customer Insights Analyst Customer Service and Call Center 15,300 JOD
Customer Problem Manager Customer Service and Call Center 15,300 JOD
Customer Relations Manager Customer Service and Call Center 27,620 JOD
Customer Relations Specialist Customer Service and Call Center 17,020 JOD
Customer Sales Representative Customer Service and Call Center 7,300 JOD
Customer Sales Support Customer Service and Call Center 8,960 JOD
Customer Service Administration Customer Service and Call Center 7,080 JOD
Customer Service Advisor Customer Service and Call Center 14,140 JOD
Customer Service Agent Customer Service and Call Center 6,200 JOD
Customer Service Associate Customer Service and Call Center 7,300 JOD
Customer Service Coordinator Customer Service and Call Center 9,360 JOD
Customer Service Country Manager Customer Service and Call Center 30,800 JOD
Customer Service Manager Customer Service and Call Center 26,280 JOD
Customer Service Manager Customer Service and Call Center 26,500 JOD
Customer Service Officer Customer Service and Call Center 7,040 JOD
Customer Service Representative Customer Service and Call Center 8,420 JOD
Customer Service Sales Support Customer Service and Call Center 6,080 JOD
Customer Service Specialist Customer Service and Call Center 7,040 JOD
Customer Service Supervisor Customer Service and Call Center 13,660 JOD
Customer Service Team Leader Customer Service and Call Center 16,880 JOD
Customer Service Trainer Customer Service and Call Center 14,620 JOD
Customer Service Working Supervisor Customer Service and Call Center 11,360 JOD
Customer Solutions Representative Customer Service and Call Center 16,340 JOD
Customer Success Manager Customer Service and Call Center 27,300 JOD
Customer Success Specialist Customer Service and Call Center 17,100 JOD
Customer Support Agent Customer Service and Call Center 6,280 JOD
Dispute Resolution Specialist Customer Service and Call Center 14,620 JOD
Field Service Representative Customer Service and Call Center 8,960 JOD
Guest Relations Officer Customer Service and Call Center 5,620 JOD
Guest Service Agent Customer Service and Call Center 6,180 JOD
Inbound Call Center Representative Customer Service and Call Center 7,300 JOD
Inbound Sales Representative Customer Service and Call Center 7,300 JOD
Internet Banking Supervisor Customer Service and Call Center 23,080 JOD
Lead Administrator Customer Service and Call Center 15,760 JOD
Logistics Coordinator Customer Service and Call Center 7,240 JOD
Operations Support Manager Customer Service and Call Center 20,000 JOD
Real Time Analyst Customer Service and Call Center 15,580 JOD
Regional Account Manager Customer Service and Call Center 27,020 JOD
Service Administrator Customer Service and Call Center 10,980 JOD
Service Delivery Manager Customer Service and Call Center 24,800 JOD
Service Writer Customer Service and Call Center 5,400 JOD
Sourcing Assistant Customer Service and Call Center 6,760 JOD
Telephone Operator Customer Service and Call Center 5,720 JOD
Vendor Administration Specialist Customer Service and Call Center 8,560 JOD
Workforce Manager Customer Service and Call Center 15,380 JOD

Salary Comparison by City

If you want to compare salaries with different cities in Jordan, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Amman 17,740 JOD
Irbid 17,760 JOD

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