Average Customer Service Coordinator Salary in Senegal for 2024

In this article, we will look at the average Customer Service Coordinator salary for 2024 in Senegal and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the West African CFA franc. To keep things simple, we are using the XOF currency code instead of the currency symbol Fr.

How Much Does a Customer Service Coordinator Make in Senegal?

A Customer Service Coordinator working in Senegal will typically earn around 1,825,000 XOF per year, and this can range from the lowest average salary of about 946,800 XOF to the highest average salary of 2,782,600 XOF.

Average Annual Salary
1,825,000 XOF
Average Monthly Salary
152,083 XOF

Lowest Annual Salary
946,800 XOF
Lowest Monthly Salary
78,900 XOF

Highest Annual Salary
2,782,600 XOF
Highest Monthly Salary
231,883 XOF

These are average salaries for a Customer Service Coordinator in Senegal and include benefits such as housing and transport. It's also possible for a Customer Service Coordinator to earn more or less than the average salaries shown above.

Customer Service Coordinator salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Coordinator Salaries in Senegal

So we've looked at the average salaries a Customer Service Coordinator will earn in Senegal. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Coordinator can earn between 946,800 XOF and 2,782,600 XOF on average in Senegal. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Coordinator in Senegal is 1,741,800 XOF. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 1,741,800 XOF, and 50% of the population earn more than 1,741,800 XOF.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Coordinator salary in Senegal, 25% of the population are earning less than 1,212,800 XOF while 75% of the population earn more than 1,212,800 XOF.

75% of the population earn less than 2,173,000 XOF, and 25% of the population earn more than 2,173,000 XOF.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Coordinator Salary by Experience Level in Senegal

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service coordinator salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Coordinator in Senegal that has less than two years of experience can expect to earn somewhere in the region of 1,075,700 XOF.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Coordinator salary would increase to 1,440,700 XOF.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Coordinator, the average salary would be 1,870,400 XOF.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 2,266,400 XOF.
  • 15 - 20 Years Experience. A Customer Service Coordinator with 15 to 20 years of experience can earn an average of 2,485,800 XOF.
  • 20+ Years Experience. For a Customer Service Coordinator with more than 20 years, the expected average salary increases to 2,605,500 XOF.

Average Salary by Experience Chart

0-2 Years
1,075,700 XOF
2-5 Years +34%
1,440,700 XOF
5-10 Years +30%
1,870,400 XOF
10-15 Years +21%
2,266,400 XOF
15-20 Years +9%
2,485,800 XOF
20+ Years +5%
2,605,500 XOF

Customer Service Coordinator Salary by Education Level in Senegal

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Coordinator in Senegal based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Coordinator in Senegal with a high school education can earn an average salary of 1,273,300 XOF.

  • Certificate or Diploma. A Customer Service Coordinator in Senegal with a certificate or diploma education can earn an average salary of 1,825,000 XOF.

  • Bachelor's Degree. A Customer Service Coordinator in Senegal with a bachelor's degree education can earn an average salary of 2,519,500 XOF.

Average Salary by Education Chart

High School
1,273,300 XOF
Certificate or Diploma +43%
1,825,000 XOF
Bachelor's Degree +38%
2,519,500 XOF

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Senegal is around 1,750,000 to 5,250,000 XOF and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Coordinator Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Senegal, a male customer service coordinator will earn an average of 1,741,800 XOF, while a female customer service coordinator will earn around 1,930,500 XOF.

This means that a male customer service coordinator earns approximately 10% less than a female customer service coordinator for performing the same job.

Average Salary by Gender Chart in Senegal

Male
1,741,800 XOF
Female +10%
1,930,500 XOF

Customer Service Coordinator Average Pay Raise in Senegal

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Coordinator in Senegal is around 6% every 28 months.

The national average pay raise across all professions and industries in Senegal is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 28 ) × 12  = 3%

What this means is that a Customer Service Coordinator in Senegal can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Senegal for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Senegal.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Customer Service Coordinator Bonus and Incentive Rates in Senegal

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Coordinator is a low bonus based job, with 34% of employees reporting at least one bonus in the last 12 months.

66% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
34%
No Bonus
66%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Senegal earn approximately 14% more than private sector employees in the same role.

Public Sector
4,537,100 XOF
Private Sector -14%
3,996,300 XOF

Salaries for Jobs Similar to a Customer Service Coordinator

In the table below, we have salary information for jobs that are similar to a Customer Service Coordinator in Senegal.

Job Title Category Salary
Account Representative Customer Service and Call Center 1,788,300 XOF
Account Service Representative Customer Service and Call Center 1,800,200 XOF
Business Support Specialist Customer Service and Call Center 2,605,500 XOF
Call Center Advisor Customer Service and Call Center 1,955,300 XOF
Call Center Duty Manager Customer Service and Call Center 2,676,200 XOF
Call Center Manager Customer Service and Call Center 4,834,900 XOF
Call Center Manager Customer Service and Call Center 5,029,900 XOF
Call Center Quality Analyst Customer Service and Call Center 2,893,600 XOF
Call Center Representative Customer Service and Call Center 1,428,800 XOF
Call Center Representative Customer Service and Call Center 1,524,300 XOF
Call Center Scheduler Customer Service and Call Center 1,825,000 XOF
Call Center Scheduling Manager Customer Service and Call Center 2,617,900 XOF
Call Center Supervisor Customer Service and Call Center 2,100,900 XOF
Call Center Team Leader Customer Service and Call Center 2,653,700 XOF
Client Engagement Specialest Customer Service and Call Center 2,819,600 XOF
Client Executive Customer Service and Call Center 2,076,600 XOF
Client Liaison Officer Customer Service and Call Center 1,380,400 XOF
Client Relations Manager Customer Service and Call Center 5,545,500 XOF
Client Relationship Executive Customer Service and Call Center 4,777,400 XOF
Client Relationship Manager Customer Service and Call Center 5,221,800 XOF
Client Service Analyst Customer Service and Call Center 3,035,200 XOF
Client Service Representative Customer Service and Call Center 1,510,400 XOF
Client Strategy Specialist Customer Service and Call Center 3,071,100 XOF
Contracts Specialist Customer Service and Call Center 2,389,200 XOF
Customer Care Officer Customer Service and Call Center 1,464,200 XOF
Customer Care Representative Customer Service and Call Center 1,500,800 XOF
Customer Center Supervisor Customer Service and Call Center 1,858,200 XOF
Customer Experience Analyst Customer Service and Call Center 1,980,600 XOF
Customer Experience Manager Customer Service and Call Center 5,471,700 XOF
Customer Experience Specialist Customer Service and Call Center 3,490,200 XOF
Customer Fulfillment Specialist Customer Service and Call Center 3,156,400 XOF
Customer Insights Analyst Customer Service and Call Center 3,277,900 XOF
Customer Problem Manager Customer Service and Call Center 3,156,400 XOF
Customer Relations Manager Customer Service and Call Center 5,136,500 XOF
Customer Relations Specialist Customer Service and Call Center 3,229,900 XOF
Customer Sales Representative Customer Service and Call Center 1,560,800 XOF
Customer Sales Support Customer Service and Call Center 1,606,100 XOF
Customer Service Administration Customer Service and Call Center 1,908,800 XOF
Customer Service Advisor Customer Service and Call Center 3,359,900 XOF
Customer Service Agent Customer Service and Call Center 1,524,300 XOF
Customer Service Associate Customer Service and Call Center 1,510,400 XOF
Customer Service Country Manager Customer Service and Call Center 6,011,900 XOF
Customer Service Executive Customer Service and Call Center 3,564,300 XOF
Customer Service Manager Customer Service and Call Center 5,197,600 XOF
Customer Service Manager Customer Service and Call Center 5,305,100 XOF
Customer Service Officer Customer Service and Call Center 1,487,200 XOF
Customer Service Representative Customer Service and Call Center 1,464,200 XOF
Customer Service Sales Support Customer Service and Call Center 1,428,800 XOF
Customer Service Specialist Customer Service and Call Center 1,476,700 XOF
Customer Service Supervisor Customer Service and Call Center 2,411,500 XOF
Customer Service Team Leader Customer Service and Call Center 3,239,400 XOF
Customer Service Trainer Customer Service and Call Center 2,641,300 XOF
Customer Service Working Supervisor Customer Service and Call Center 2,519,500 XOF
Customer Solutions Representative Customer Service and Call Center 3,263,500 XOF
Customer Success Manager Customer Service and Call Center 5,029,900 XOF
Customer Success Specialist Customer Service and Call Center 3,263,500 XOF
Customer Support Agent Customer Service and Call Center 1,440,700 XOF
Dispute Resolution Specialist Customer Service and Call Center 2,617,900 XOF
Field Service Representative Customer Service and Call Center 1,632,100 XOF
Guest Relations Officer Customer Service and Call Center 1,212,800 XOF
Guest Service Agent Customer Service and Call Center 1,235,600 XOF
Inbound Call Center Representative Customer Service and Call Center 1,450,700 XOF
Inbound Sales Representative Customer Service and Call Center 1,450,700 XOF
Internet Banking Supervisor Customer Service and Call Center 4,908,200 XOF
Lead Administrator Customer Service and Call Center 3,071,100 XOF
Logistics Coordinator Customer Service and Call Center 1,668,900 XOF
Operations Support Manager Customer Service and Call Center 4,585,100 XOF
Real Time Analyst Customer Service and Call Center 2,868,600 XOF
Regional Account Manager Customer Service and Call Center 4,991,200 XOF
Service Administrator Customer Service and Call Center 2,327,100 XOF
Service Delivery Manager Customer Service and Call Center 5,340,600 XOF
Service Writer Customer Service and Call Center 1,212,800 XOF
Sourcing Assistant Customer Service and Call Center 1,075,700 XOF
Telephone Operator Customer Service and Call Center 1,168,300 XOF
Vendor Administration Specialist Customer Service and Call Center 1,990,300 XOF
Workforce Manager Customer Service and Call Center 3,132,800 XOF

Salary Comparison by City

If you want to compare salaries with different cities in Senegal, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Dakar 2,038,500 XOF

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