Average Customer Service Agent Salary in Papua New Guinea for 2024

In this article, we will look at the average Customer Service Agent salary for 2024 in Papua New Guinea and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Papua New Guinean kina. To keep things simple, we are using the PGK currency code instead of the currency symbol K.

How Much Does a Customer Service Agent Make in Papua New Guinea?

A Customer Service Agent working in Papua New Guinea will typically earn around 17,760 PGK per year, and this can range from the lowest average salary of about 9,020 PGK to the highest average salary of 27,480 PGK.

Average Annual Salary
17,760 PGK
Average Monthly Salary
1,480 PGK

Lowest Annual Salary
9,020 PGK
Lowest Monthly Salary
751 PGK

Highest Annual Salary
27,480 PGK
Highest Monthly Salary
2,290 PGK

These are average salaries for a Customer Service Agent in Papua New Guinea and include benefits such as housing and transport. It's also possible for a Customer Service Agent to earn more or less than the average salaries shown above.

Customer Service Agent salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Agent Salaries in Papua New Guinea

So we've looked at the average salaries a Customer Service Agent will earn in Papua New Guinea. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Agent can earn between 9,020 PGK and 27,480 PGK on average in Papua New Guinea. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Agent in Papua New Guinea is 20,520 PGK. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 20,520 PGK, and 50% of the population earn more than 20,520 PGK.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Agent salary in Papua New Guinea, 25% of the population are earning less than 12,120 PGK while 75% of the population earn more than 12,120 PGK.

75% of the population earn less than 25,720 PGK, and 25% of the population earn more than 25,720 PGK.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Agent Salary by Experience Level in Papua New Guinea

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service agent salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Agent in Papua New Guinea that has less than two years of experience can expect to earn somewhere in the region of 8,100 PGK.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Agent salary would increase to 13,540 PGK.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Agent, the average salary would be 19,360 PGK.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 22,660 PGK.
  • 15 - 20 Years Experience. A Customer Service Agent with 15 to 20 years of experience can earn an average of 23,700 PGK.
  • 20+ Years Experience. For a Customer Service Agent with more than 20 years, the expected average salary increases to 29,040 PGK.

Average Salary by Experience Chart

0-2 Years
8,100 PGK
2-5 Years +34%
13,540 PGK
5-10 Years +48%
19,360 PGK
10-15 Years +22%
22,660 PGK
15-20 Years +9%
23,700 PGK
20+ Years +8%
29,040 PGK

Customer Service Agent Salary by Education Level in Papua New Guinea

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Agent in Papua New Guinea based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Agent in Papua New Guinea with a high school education can earn an average salary of 10,220 PGK.

  • Certificate or Diploma. A Customer Service Agent in Papua New Guinea with a certificate or diploma education can earn an average salary of 17,560 PGK.

  • Bachelor's Degree. A Customer Service Agent in Papua New Guinea with a bachelor's degree education can earn an average salary of 28,900 PGK.

Average Salary by Education Chart

High School
10,220 PGK
Certificate or Diploma +57%
17,560 PGK
Bachelor's Degree +68%
28,900 PGK

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Papua New Guinea is around 20,500 to 61,600 PGK and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Agent Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Papua New Guinea, a male customer service agent will earn an average of 16,720 PGK, while a female customer service agent will earn around 20,520 PGK.

This means that a male customer service agent earns approximately 19% less than a female customer service agent for performing the same job.

Average Salary by Gender Chart in Papua New Guinea

Male
16,720 PGK
Female +19%
20,520 PGK

Customer Service Agent Average Pay Raise in Papua New Guinea

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Agent in Papua New Guinea is around 6% every 28 months.

The national average pay raise across all professions and industries in Papua New Guinea is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 28 ) × 12  = 3%

What this means is that a Customer Service Agent in Papua New Guinea can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Papua New Guinea for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Papua New Guinea.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
6%
Energy
3%
Information Technology
9%
Healthcare
6%
Travel
3%
Construction
9%
Education
6%

Customer Service Agent Bonus and Incentive Rates in Papua New Guinea

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Agent is a low bonus based job, with 40% of employees reporting at least one bonus in the last 12 months.

60% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
40%
No Bonus
60%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Papua New Guinea earn approximately 21% more than private sector employees in the same role.

Public Sector
53,120 PGK
Private Sector -21%
43,760 PGK

Salaries for Jobs Similar to a Customer Service Agent

In the table below, we have salary information for jobs that are similar to a Customer Service Agent in Papua New Guinea.

Job Title Category Salary
Account Representative Customer Service and Call Center 19,940 PGK
Account Service Representative Customer Service and Call Center 20,940 PGK
Business Support Specialist Customer Service and Call Center 28,860 PGK
Call Center Advisor Customer Service and Call Center 21,300 PGK
Call Center Duty Manager Customer Service and Call Center 33,120 PGK
Call Center Manager Customer Service and Call Center 57,320 PGK
Call Center Manager Customer Service and Call Center 60,920 PGK
Call Center Quality Analyst Customer Service and Call Center 34,380 PGK
Call Center Representative Customer Service and Call Center 15,700 PGK
Call Center Representative Customer Service and Call Center 19,220 PGK
Call Center Scheduler Customer Service and Call Center 20,000 PGK
Call Center Scheduling Manager Customer Service and Call Center 31,660 PGK
Call Center Supervisor Customer Service and Call Center 26,080 PGK
Call Center Team Leader Customer Service and Call Center 30,700 PGK
Client Engagement Specialest Customer Service and Call Center 34,280 PGK
Client Executive Customer Service and Call Center 25,940 PGK
Client Liaison Officer Customer Service and Call Center 18,780 PGK
Client Relations Manager Customer Service and Call Center 60,600 PGK
Client Relationship Executive Customer Service and Call Center 57,900 PGK
Client Relationship Manager Customer Service and Call Center 67,560 PGK
Client Service Analyst Customer Service and Call Center 40,420 PGK
Client Service Representative Customer Service and Call Center 15,920 PGK
Client Strategy Specialist Customer Service and Call Center 40,140 PGK
Contracts Specialist Customer Service and Call Center 31,660 PGK
Customer Care Officer Customer Service and Call Center 17,740 PGK
Customer Care Representative Customer Service and Call Center 20,120 PGK
Customer Center Supervisor Customer Service and Call Center 21,640 PGK
Customer Experience Analyst Customer Service and Call Center 23,500 PGK
Customer Experience Manager Customer Service and Call Center 65,760 PGK
Customer Experience Specialist Customer Service and Call Center 42,040 PGK
Customer Fulfillment Specialist Customer Service and Call Center 35,340 PGK
Customer Insights Analyst Customer Service and Call Center 39,560 PGK
Customer Problem Manager Customer Service and Call Center 39,080 PGK
Customer Relations Manager Customer Service and Call Center 62,060 PGK
Customer Relations Specialist Customer Service and Call Center 37,800 PGK
Customer Sales Representative Customer Service and Call Center 17,760 PGK
Customer Sales Support Customer Service and Call Center 16,980 PGK
Customer Service Administration Customer Service and Call Center 21,640 PGK
Customer Service Advisor Customer Service and Call Center 42,040 PGK
Customer Service Associate Customer Service and Call Center 15,920 PGK
Customer Service Coordinator Customer Service and Call Center 21,560 PGK
Customer Service Country Manager Customer Service and Call Center 68,400 PGK
Customer Service Executive Customer Service and Call Center 43,080 PGK
Customer Service Manager Customer Service and Call Center 61,760 PGK
Customer Service Manager Customer Service and Call Center 64,180 PGK
Customer Service Officer Customer Service and Call Center 16,980 PGK
Customer Service Representative Customer Service and Call Center 17,740 PGK
Customer Service Sales Support Customer Service and Call Center 17,860 PGK
Customer Service Specialist Customer Service and Call Center 18,780 PGK
Customer Service Supervisor Customer Service and Call Center 29,040 PGK
Customer Service Team Leader Customer Service and Call Center 42,320 PGK
Customer Service Trainer Customer Service and Call Center 31,520 PGK
Customer Service Working Supervisor Customer Service and Call Center 28,860 PGK
Customer Solutions Representative Customer Service and Call Center 42,320 PGK
Customer Success Manager Customer Service and Call Center 63,500 PGK
Customer Success Specialist Customer Service and Call Center 36,020 PGK
Customer Support Agent Customer Service and Call Center 19,200 PGK
Dispute Resolution Specialist Customer Service and Call Center 34,160 PGK
Field Service Representative Customer Service and Call Center 19,640 PGK
Guest Relations Officer Customer Service and Call Center 14,920 PGK
Guest Service Agent Customer Service and Call Center 11,880 PGK
Inbound Call Center Representative Customer Service and Call Center 19,640 PGK
Inbound Sales Representative Customer Service and Call Center 20,300 PGK
Internet Banking Supervisor Customer Service and Call Center 61,460 PGK
Lead Administrator Customer Service and Call Center 36,700 PGK
Logistics Coordinator Customer Service and Call Center 21,100 PGK
Operations Support Manager Customer Service and Call Center 56,100 PGK
Real Time Analyst Customer Service and Call Center 35,300 PGK
Regional Account Manager Customer Service and Call Center 60,880 PGK
Service Administrator Customer Service and Call Center 31,540 PGK
Service Delivery Manager Customer Service and Call Center 64,040 PGK
Service Writer Customer Service and Call Center 17,260 PGK
Sourcing Assistant Customer Service and Call Center 14,620 PGK
Telephone Operator Customer Service and Call Center 13,780 PGK
Vendor Administration Specialist Customer Service and Call Center 24,840 PGK
Workforce Manager Customer Service and Call Center 36,020 PGK

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