Average Customer Service Advisor Salary in Hong Kong for 2024

In this article, we will look at the average Customer Service Advisor salary for 2024 in Hong Kong and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Hong Kong dollar. To keep things simple, we are using the HKD currency code instead of the currency symbol $.

How Much Does a Customer Service Advisor Make in Hong Kong?

A Customer Service Advisor working in Hong Kong will typically earn around 349,300 HKD per year, and this can range from the lowest average salary of about 161,600 HKD to the highest average salary of 547,800 HKD.

Average Annual Salary
349,300 HKD
Average Monthly Salary
29,108 HKD

Lowest Annual Salary
161,600 HKD
Lowest Monthly Salary
13,466 HKD

Highest Annual Salary
547,800 HKD
Highest Monthly Salary
45,650 HKD

These are average salaries for a Customer Service Advisor in Hong Kong and include benefits such as housing and transport. It's also possible for a Customer Service Advisor to earn more or less than the average salaries shown above.

Customer Service Advisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Advisor Salaries in Hong Kong

So we've looked at the average salaries a Customer Service Advisor will earn in Hong Kong. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Advisor can earn between 161,600 HKD and 547,800 HKD on average in Hong Kong. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Advisor in Hong Kong is 367,200 HKD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 367,200 HKD, and 50% of the population earn more than 367,200 HKD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Advisor salary in Hong Kong, 25% of the population are earning less than 238,900 HKD while 75% of the population earn more than 238,900 HKD.

75% of the population earn less than 485,200 HKD, and 25% of the population earn more than 485,200 HKD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Advisor Salary by Experience Level in Hong Kong

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service advisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Advisor in Hong Kong that has less than two years of experience can expect to earn somewhere in the region of 189,300 HKD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Advisor salary would increase to 261,300 HKD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Advisor, the average salary would be 369,900 HKD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 450,300 HKD.
  • 15 - 20 Years Experience. A Customer Service Advisor with 15 to 20 years of experience can earn an average of 478,100 HKD.
  • 20+ Years Experience. For a Customer Service Advisor with more than 20 years, the expected average salary increases to 519,300 HKD.

Average Salary by Experience Chart

0-2 Years
189,300 HKD
2-5 Years +38%
261,300 HKD
5-10 Years +42%
369,900 HKD
10-15 Years +22%
450,300 HKD
15-20 Years +6%
478,100 HKD
20+ Years +9%
519,300 HKD

Customer Service Advisor Salary by Education Level in Hong Kong

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Advisor in Hong Kong based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Advisor in Hong Kong with a high school education can earn an average salary of 225,300 HKD.

  • Certificate or Diploma. A Customer Service Advisor in Hong Kong with a certificate or diploma education can earn an average salary of 340,400 HKD.

  • Bachelor's Degree. A Customer Service Advisor in Hong Kong with a bachelor's degree education can earn an average salary of 510,200 HKD.

Average Salary by Education Chart

High School
225,300 HKD
Certificate or Diploma +51%
340,400 HKD
Bachelor's Degree +50%
510,200 HKD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Hong Kong is around 183,000 to 549,000 HKD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Advisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Hong Kong, a male customer service advisor will earn an average of 332,100 HKD, while a female customer service advisor will earn around 363,000 HKD.

This means that a male customer service advisor earns approximately 9% less than a female customer service advisor for performing the same job.

Average Salary by Gender Chart in Hong Kong

Male
332,100 HKD
Female +9%
363,000 HKD

Customer Service Advisor Average Pay Raise in Hong Kong

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Advisor in Hong Kong is around 6% every 30 months.

The national average pay raise across all professions and industries in Hong Kong is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Customer Service Advisor in Hong Kong can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Hong Kong for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Hong Kong.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Customer Service Advisor Bonus and Incentive Rates in Hong Kong

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Advisor is a low bonus based job, with 40% of employees reporting at least one bonus in the last 12 months.

60% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
40%
No Bonus
60%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Hong Kong earn approximately 11% more than private sector employees in the same role.

Public Sector
471,700 HKD
Private Sector -11%
425,100 HKD

Salaries for Jobs Similar to a Customer Service Advisor

In the table below, we have salary information for jobs that are similar to a Customer Service Advisor in Hong Kong.

Job Title Category Salary
Account Representative Customer Service and Call Center 190,500 HKD
Account Service Representative Customer Service and Call Center 191,600 HKD
Business Support Specialist Customer Service and Call Center 254,700 HKD
Call Center Advisor Customer Service and Call Center 201,100 HKD
Call Center Duty Manager Customer Service and Call Center 273,000 HKD
Call Center Manager Customer Service and Call Center 504,300 HKD
Call Center Manager Customer Service and Call Center 513,300 HKD
Call Center Quality Analyst Customer Service and Call Center 315,900 HKD
Call Center Representative Customer Service and Call Center 157,600 HKD
Call Center Representative Customer Service and Call Center 159,100 HKD
Call Center Scheduler Customer Service and Call Center 183,600 HKD
Call Center Scheduling Manager Customer Service and Call Center 263,900 HKD
Call Center Supervisor Customer Service and Call Center 209,500 HKD
Call Center Team Leader Customer Service and Call Center 271,300 HKD
Client Engagement Specialest Customer Service and Call Center 282,500 HKD
Client Executive Customer Service and Call Center 209,500 HKD
Client Liaison Officer Customer Service and Call Center 157,600 HKD
Client Relations Manager Customer Service and Call Center 568,500 HKD
Client Relationship Executive Customer Service and Call Center 485,200 HKD
Client Relationship Manager Customer Service and Call Center 551,200 HKD
Client Service Analyst Customer Service and Call Center 312,400 HKD
Client Service Representative Customer Service and Call Center 154,700 HKD
Client Strategy Specialist Customer Service and Call Center 313,700 HKD
Contracts Specialist Customer Service and Call Center 267,100 HKD
Customer Care Officer Customer Service and Call Center 159,500 HKD
Customer Care Representative Customer Service and Call Center 154,700 HKD
Customer Center Supervisor Customer Service and Call Center 192,000 HKD
Customer Experience Analyst Customer Service and Call Center 189,300 HKD
Customer Experience Manager Customer Service and Call Center 589,400 HKD
Customer Experience Specialist Customer Service and Call Center 335,100 HKD
Customer Fulfillment Specialist Customer Service and Call Center 301,700 HKD
Customer Insights Analyst Customer Service and Call Center 318,800 HKD
Customer Problem Manager Customer Service and Call Center 351,200 HKD
Customer Relations Manager Customer Service and Call Center 574,200 HKD
Customer Relations Specialist Customer Service and Call Center 345,700 HKD
Customer Sales Representative Customer Service and Call Center 159,400 HKD
Customer Sales Support Customer Service and Call Center 164,200 HKD
Customer Service Administration Customer Service and Call Center 195,200 HKD
Customer Service Agent Customer Service and Call Center 159,100 HKD
Customer Service Associate Customer Service and Call Center 159,400 HKD
Customer Service Coordinator Customer Service and Call Center 190,500 HKD
Customer Service Country Manager Customer Service and Call Center 627,900 HKD
Customer Service Executive Customer Service and Call Center 369,300 HKD
Customer Service Manager Customer Service and Call Center 544,800 HKD
Customer Service Manager Customer Service and Call Center 553,400 HKD
Customer Service Officer Customer Service and Call Center 158,700 HKD
Customer Service Representative Customer Service and Call Center 152,300 HKD
Customer Service Sales Support Customer Service and Call Center 151,800 HKD
Customer Service Specialist Customer Service and Call Center 157,600 HKD
Customer Service Supervisor Customer Service and Call Center 249,600 HKD
Customer Service Team Leader Customer Service and Call Center 341,900 HKD
Customer Service Trainer Customer Service and Call Center 281,500 HKD
Customer Service Working Supervisor Customer Service and Call Center 267,100 HKD
Customer Solutions Representative Customer Service and Call Center 349,300 HKD
Customer Success Manager Customer Service and Call Center 533,000 HKD
Customer Success Specialist Customer Service and Call Center 351,200 HKD
Customer Support Agent Customer Service and Call Center 154,700 HKD
Dispute Resolution Specialist Customer Service and Call Center 273,300 HKD
Field Service Representative Customer Service and Call Center 163,800 HKD
Guest Relations Officer Customer Service and Call Center 125,700 HKD
Guest Service Agent Customer Service and Call Center 128,500 HKD
Inbound Call Center Representative Customer Service and Call Center 150,000 HKD
Inbound Sales Representative Customer Service and Call Center 159,400 HKD
Internet Banking Supervisor Customer Service and Call Center 513,300 HKD
Lead Administrator Customer Service and Call Center 332,500 HKD
Logistics Coordinator Customer Service and Call Center 172,400 HKD
Operations Support Manager Customer Service and Call Center 472,100 HKD
Real Time Analyst Customer Service and Call Center 309,800 HKD
Regional Account Manager Customer Service and Call Center 504,500 HKD
Service Administrator Customer Service and Call Center 254,700 HKD
Service Delivery Manager Customer Service and Call Center 537,300 HKD
Service Writer Customer Service and Call Center 129,000 HKD
Sourcing Assistant Customer Service and Call Center 109,520 HKD
Telephone Operator Customer Service and Call Center 125,100 HKD
Vendor Administration Specialist Customer Service and Call Center 201,100 HKD
Workforce Manager Customer Service and Call Center 315,700 HKD

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