Average Customer Service Advisor Salary in Guernsey for 2024

In this article, we will look at the average Customer Service Advisor salary for 2024 in Guernsey and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the British pound. To keep things simple, we are using the GBP currency code instead of the currency symbol £.

How Much Does a Customer Service Advisor Make in Guernsey?

A Customer Service Advisor working in Guernsey will typically earn around 71,200 GBP per year, and this can range from the lowest average salary of about 31,700 GBP to the highest average salary of 111,700 GBP.

Average Annual Salary
71,200 GBP
Average Monthly Salary
5,933 GBP

Lowest Annual Salary
31,700 GBP
Lowest Monthly Salary
2,641 GBP

Highest Annual Salary
111,700 GBP
Highest Monthly Salary
9,308 GBP

These are average salaries for a Customer Service Advisor in Guernsey and include benefits such as housing and transport. It's also possible for a Customer Service Advisor to earn more or less than the average salaries shown above.

Customer Service Advisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Advisor Salaries in Guernsey

So we've looked at the average salaries a Customer Service Advisor will earn in Guernsey. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Advisor can earn between 31,700 GBP and 111,700 GBP on average in Guernsey. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Advisor in Guernsey is 77,000 GBP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 77,000 GBP, and 50% of the population earn more than 77,000 GBP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Advisor salary in Guernsey, 25% of the population are earning less than 49,400 GBP while 75% of the population earn more than 49,400 GBP.

75% of the population earn less than 99,700 GBP, and 25% of the population earn more than 99,700 GBP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Advisor Salary by Experience Level in Guernsey

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service advisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Advisor in Guernsey that has less than two years of experience can expect to earn somewhere in the region of 34,800 GBP.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Advisor salary would increase to 49,700 GBP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Advisor, the average salary would be 73,700 GBP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 86,800 GBP.
  • 15 - 20 Years Experience. A Customer Service Advisor with 15 to 20 years of experience can earn an average of 95,400 GBP.
  • 20+ Years Experience. For a Customer Service Advisor with more than 20 years, the expected average salary increases to 102,700 GBP.

Average Salary by Experience Chart

0-2 Years
34,800 GBP
2-5 Years +34%
49,700 GBP
5-10 Years +48%
73,700 GBP
10-15 Years +22%
86,800 GBP
15-20 Years +9%
95,400 GBP
20+ Years +8%
102,700 GBP

Customer Service Advisor Salary by Education Level in Guernsey

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Advisor in Guernsey based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Advisor in Guernsey with a high school education can earn an average salary of 41,000 GBP.

  • Certificate or Diploma. A Customer Service Advisor in Guernsey with a certificate or diploma education can earn an average salary of 66,900 GBP.

  • Bachelor's Degree. A Customer Service Advisor in Guernsey with a bachelor's degree education can earn an average salary of 109,700 GBP.

Average Salary by Education Chart

High School
41,000 GBP
Certificate or Diploma +57%
66,900 GBP
Bachelor's Degree +68%
109,700 GBP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Guernsey is around 38,400 to 115,000 GBP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Advisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Guernsey, a male customer service advisor will earn an average of 64,300 GBP, while a female customer service advisor will earn around 74,200 GBP.

This means that a male customer service advisor earns approximately 13% less than a female customer service advisor for performing the same job.

Average Salary by Gender Chart in Guernsey

Male
64,300 GBP
Female +13%
74,200 GBP

Customer Service Advisor Average Pay Raise in Guernsey

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Advisor in Guernsey is around 7% every 29 months.

The national average pay raise across all professions and industries in Guernsey is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Customer Service Advisor in Guernsey can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Guernsey for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Guernsey.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Customer Service Advisor Bonus and Incentive Rates in Guernsey

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Advisor is a low bonus based job, with 41% of employees reporting at least one bonus in the last 12 months.

59% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
41%
No Bonus
59%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Guernsey earn approximately 27% more than private sector employees in the same role.

Public Sector
103,600 GBP
Private Sector -27%
81,400 GBP

Salaries for Jobs Similar to a Customer Service Advisor

In the table below, we have salary information for jobs that are similar to a Customer Service Advisor in Guernsey.

Job Title Category Salary
Account Representative Customer Service and Call Center 38,700 GBP
Account Service Representative Customer Service and Call Center 38,000 GBP
Business Support Specialist Customer Service and Call Center 52,800 GBP
Call Center Advisor Customer Service and Call Center 40,300 GBP
Call Center Duty Manager Customer Service and Call Center 56,800 GBP
Call Center Manager Customer Service and Call Center 107,700 GBP
Call Center Manager Customer Service and Call Center 114,600 GBP
Call Center Quality Analyst Customer Service and Call Center 68,100 GBP
Call Center Representative Customer Service and Call Center 32,600 GBP
Call Center Representative Customer Service and Call Center 35,400 GBP
Call Center Scheduler Customer Service and Call Center 39,800 GBP
Call Center Scheduling Manager Customer Service and Call Center 55,500 GBP
Call Center Supervisor Customer Service and Call Center 48,600 GBP
Call Center Team Leader Customer Service and Call Center 58,100 GBP
Client Engagement Specialest Customer Service and Call Center 63,900 GBP
Client Executive Customer Service and Call Center 45,000 GBP
Client Liaison Officer Customer Service and Call Center 32,200 GBP
Client Relations Manager Customer Service and Call Center 116,400 GBP
Client Relationship Executive Customer Service and Call Center 107,300 GBP
Client Relationship Manager Customer Service and Call Center 121,800 GBP
Client Service Analyst Customer Service and Call Center 67,500 GBP
Client Service Representative Customer Service and Call Center 33,200 GBP
Client Strategy Specialist Customer Service and Call Center 69,400 GBP
Contracts Specialist Customer Service and Call Center 55,400 GBP
Customer Care Officer Customer Service and Call Center 35,400 GBP
Customer Care Representative Customer Service and Call Center 30,200 GBP
Customer Center Supervisor Customer Service and Call Center 39,100 GBP
Customer Experience Analyst Customer Service and Call Center 43,500 GBP
Customer Experience Manager Customer Service and Call Center 114,300 GBP
Customer Experience Specialist Customer Service and Call Center 76,000 GBP
Customer Fulfillment Specialist Customer Service and Call Center 67,500 GBP
Customer Insights Analyst Customer Service and Call Center 70,900 GBP
Customer Problem Manager Customer Service and Call Center 74,500 GBP
Customer Relations Manager Customer Service and Call Center 118,900 GBP
Customer Relations Specialist Customer Service and Call Center 68,100 GBP
Customer Sales Representative Customer Service and Call Center 32,300 GBP
Customer Sales Support Customer Service and Call Center 35,500 GBP
Customer Service Administration Customer Service and Call Center 40,300 GBP
Customer Service Agent Customer Service and Call Center 30,200 GBP
Customer Service Associate Customer Service and Call Center 33,500 GBP
Customer Service Coordinator Customer Service and Call Center 36,400 GBP
Customer Service Country Manager Customer Service and Call Center 138,700 GBP
Customer Service Executive Customer Service and Call Center 74,600 GBP
Customer Service Manager Customer Service and Call Center 125,400 GBP
Customer Service Officer Customer Service and Call Center 35,400 GBP
Customer Service Representative Customer Service and Call Center 35,400 GBP
Customer Service Sales Support Customer Service and Call Center 32,900 GBP
Customer Service Specialist Customer Service and Call Center 33,500 GBP
Customer Service Supervisor Customer Service and Call Center 48,500 GBP
Customer Service Team Leader Customer Service and Call Center 77,000 GBP
Customer Service Trainer Customer Service and Call Center 59,900 GBP
Customer Service Working Supervisor Customer Service and Call Center 57,100 GBP
Customer Solutions Representative Customer Service and Call Center 73,500 GBP
Customer Success Manager Customer Service and Call Center 112,700 GBP
Customer Success Specialist Customer Service and Call Center 68,500 GBP
Customer Support Agent Customer Service and Call Center 32,300 GBP
Dispute Resolution Specialist Customer Service and Call Center 58,200 GBP
Field Service Representative Customer Service and Call Center 36,000 GBP
Guest Relations Officer Customer Service and Call Center 26,200 GBP
Guest Service Agent Customer Service and Call Center 27,300 GBP
Inbound Call Center Representative Customer Service and Call Center 33,200 GBP
Inbound Sales Representative Customer Service and Call Center 32,200 GBP
Internet Banking Supervisor Customer Service and Call Center 108,200 GBP
Lead Administrator Customer Service and Call Center 66,100 GBP
Logistics Coordinator Customer Service and Call Center 34,700 GBP
Operations Support Manager Customer Service and Call Center 95,500 GBP
Real Time Analyst Customer Service and Call Center 64,900 GBP
Regional Account Manager Customer Service and Call Center 111,700 GBP
Service Administrator Customer Service and Call Center 50,700 GBP
Service Delivery Manager Customer Service and Call Center 114,900 GBP
Service Writer Customer Service and Call Center 26,900 GBP
Sourcing Assistant Customer Service and Call Center 22,200 GBP
Telephone Operator Customer Service and Call Center 27,400 GBP
Vendor Administration Specialist Customer Service and Call Center 41,500 GBP
Workforce Manager Customer Service and Call Center 70,700 GBP

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