Average Customer Service Administration Salary in Czech Republic for 2024

In this article, we will look at the average Customer Service Administration salary for 2024 in Czech Republic and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Czech koruna. To keep things simple, we are using the CZK currency code instead of the currency symbol Kฤ.

How Much Does a Customer Service Administration Make in Czech Republic?

A Customer Service Administration working in Czech Republic will typically earn around 332,100 CZK per year, and this can range from the lowest average salary of about 161,600 CZK to the highest average salary of 522,700 CZK.

Average Annual Salary
332,100 CZK
Average Monthly Salary
27,675 CZK

Lowest Annual Salary
161,600 CZK
Lowest Monthly Salary
13,466 CZK

Highest Annual Salary
522,700 CZK
Highest Monthly Salary
43,558 CZK

These are average salaries for a Customer Service Administration in Czech Republic and include benefits such as housing and transport. It's also possible for a Customer Service Administration to earn more or less than the average salaries shown above.

Customer Service Administration salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Administration Salaries in Czech Republic

So we've looked at the average salaries a Customer Service Administration will earn in Czech Republic. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Administration can earn between 161,600 CZK and 522,700 CZK on average in Czech Republic. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Administration in Czech Republic is 340,400 CZK. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 340,400 CZK, and 50% of the population earn more than 340,400 CZK.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Administration salary in Czech Republic, 25% of the population are earning less than 228,500 CZK while 75% of the population earn more than 228,500 CZK.

75% of the population earn less than 437,900 CZK, and 25% of the population earn more than 437,900 CZK.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Administration Salary by Experience Level in Czech Republic

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service administration salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Administration in Czech Republic that has less than two years of experience can expect to earn somewhere in the region of 191,600 CZK.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Administration salary would increase to 251,500 CZK.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Administration, the average salary would be 341,900 CZK.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 425,100 CZK.
  • 15 - 20 Years Experience. A Customer Service Administration with 15 to 20 years of experience can earn an average of 454,900 CZK.
  • 20+ Years Experience. For a Customer Service Administration with more than 20 years, the expected average salary increases to 485,200 CZK.

Average Salary by Experience Chart

0-2 Years
191,600 CZK
2-5 Years +29%
251,500 CZK
5-10 Years +38%
341,900 CZK
10-15 Years +24%
425,100 CZK
15-20 Years +7%
454,900 CZK
20+ Years +7%
485,200 CZK

Customer Service Administration Salary by Education Level in Czech Republic

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Administration in Czech Republic based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Administration in Czech Republic with a high school education can earn an average salary of 251,500 CZK.

  • Certificate or Diploma. A Customer Service Administration in Czech Republic with a certificate or diploma education can earn an average salary of 357,300 CZK.

  • Bachelor's Degree. A Customer Service Administration in Czech Republic with a bachelor's degree education can earn an average salary of 492,400 CZK.

Average Salary by Education Chart

High School
251,500 CZK
Certificate or Diploma +43%
357,300 CZK
Bachelor's Degree +38%
492,400 CZK

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Czech Republic is around 305,000 to 914,000 CZK and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Administration Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Czech Republic, a male customer service administration will earn an average of 341,400 CZK, while a female customer service administration will earn around 322,600 CZK.

This means that a male customer service administration earns approximately 6% more than a female customer service administration for performing the same job.

Average Salary by Gender Chart in Czech Republic

Male
341,400 CZK
Female -6%
322,600 CZK

Customer Service Administration Average Pay Raise in Czech Republic

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Administration in Czech Republic is around 9% every 18 months.

The national average pay raise across all professions and industries in Czech Republic is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 18 ) × 12  = 6%

What this means is that a Customer Service Administration in Czech Republic can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Czech Republic for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Czech Republic.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Customer Service Administration Bonus and Incentive Rates in Czech Republic

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Administration is a moderate bonus based job, with 54% of employees reporting at least one bonus in the last 12 months.

46% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
54%
No Bonus
46%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Czech Republic earn approximately 7% more than private sector employees in the same role.

Public Sector
758,700 CZK
Private Sector -7%
709,600 CZK

Salaries for Jobs Similar to a Customer Service Administration

In the table below, we have salary information for jobs that are similar to a Customer Service Administration in Czech Republic.

Job Title Category Salary
Account Representative Customer Service and Call Center 327,300 CZK
Account Service Representative Customer Service and Call Center 320,500 CZK
Business Support Specialist Customer Service and Call Center 447,700 CZK
Call Center Advisor Customer Service and Call Center 341,400 CZK
Call Center Duty Manager Customer Service and Call Center 485,300 CZK
Call Center Manager Customer Service and Call Center 852,900 CZK
Call Center Manager Customer Service and Call Center 927,000 CZK
Call Center Quality Analyst Customer Service and Call Center 528,500 CZK
Call Center Representative Customer Service and Call Center 273,000 CZK
Call Center Representative Customer Service and Call Center 279,400 CZK
Call Center Scheduler Customer Service and Call Center 312,400 CZK
Call Center Scheduling Manager Customer Service and Call Center 475,700 CZK
Call Center Supervisor Customer Service and Call Center 383,300 CZK
Call Center Team Leader Customer Service and Call Center 466,900 CZK
Client Engagement Specialest Customer Service and Call Center 510,200 CZK
Client Executive Customer Service and Call Center 363,000 CZK
Client Liaison Officer Customer Service and Call Center 259,100 CZK
Client Relations Manager Customer Service and Call Center 970,200 CZK
Client Relationship Executive Customer Service and Call Center 895,900 CZK
Client Relationship Manager Customer Service and Call Center 932,000 CZK
Client Service Analyst Customer Service and Call Center 547,800 CZK
Client Service Representative Customer Service and Call Center 263,900 CZK
Client Strategy Specialist Customer Service and Call Center 592,200 CZK
Contracts Specialist Customer Service and Call Center 464,400 CZK
Customer Care Officer Customer Service and Call Center 257,700 CZK
Customer Care Representative Customer Service and Call Center 277,400 CZK
Customer Center Supervisor Customer Service and Call Center 339,100 CZK
Customer Experience Analyst Customer Service and Call Center 353,600 CZK
Customer Experience Manager Customer Service and Call Center 943,800 CZK
Customer Experience Specialist Customer Service and Call Center 603,400 CZK
Customer Fulfillment Specialist Customer Service and Call Center 524,300 CZK
Customer Insights Analyst Customer Service and Call Center 583,000 CZK
Customer Problem Manager Customer Service and Call Center 575,100 CZK
Customer Relations Manager Customer Service and Call Center 995,200 CZK
Customer Relations Specialist Customer Service and Call Center 553,400 CZK
Customer Sales Representative Customer Service and Call Center 265,000 CZK
Customer Sales Support Customer Service and Call Center 292,000 CZK
Customer Service Advisor Customer Service and Call Center 565,100 CZK
Customer Service Agent Customer Service and Call Center 258,400 CZK
Customer Service Associate Customer Service and Call Center 271,300 CZK
Customer Service Coordinator Customer Service and Call Center 327,800 CZK
Customer Service Country Manager Customer Service and Call Center 1,043,700 CZK
Customer Service Executive Customer Service and Call Center 643,400 CZK
Customer Service Manager Customer Service and Call Center 999,500 CZK
Customer Service Manager Customer Service and Call Center 1,016,300 CZK
Customer Service Officer Customer Service and Call Center 275,800 CZK
Customer Service Representative Customer Service and Call Center 272,800 CZK
Customer Service Sales Support Customer Service and Call Center 265,000 CZK
Customer Service Specialist Customer Service and Call Center 265,000 CZK
Customer Service Supervisor Customer Service and Call Center 433,400 CZK
Customer Service Team Leader Customer Service and Call Center 580,600 CZK
Customer Service Trainer Customer Service and Call Center 504,300 CZK
Customer Service Working Supervisor Customer Service and Call Center 483,400 CZK
Customer Solutions Representative Customer Service and Call Center 600,000 CZK
Customer Success Manager Customer Service and Call Center 868,400 CZK
Customer Success Specialist Customer Service and Call Center 597,800 CZK
Customer Support Agent Customer Service and Call Center 258,400 CZK
Dispute Resolution Specialist Customer Service and Call Center 472,100 CZK
Field Service Representative Customer Service and Call Center 277,400 CZK
Guest Relations Officer Customer Service and Call Center 225,300 CZK
Guest Service Agent Customer Service and Call Center 218,900 CZK
Inbound Call Center Representative Customer Service and Call Center 279,400 CZK
Inbound Sales Representative Customer Service and Call Center 275,800 CZK
Internet Banking Supervisor Customer Service and Call Center 852,600 CZK
Lead Administrator Customer Service and Call Center 563,300 CZK
Logistics Coordinator Customer Service and Call Center 297,000 CZK
Operations Support Manager Customer Service and Call Center 772,700 CZK
Real Time Analyst Customer Service and Call Center 543,200 CZK
Regional Account Manager Customer Service and Call Center 874,900 CZK
Service Administrator Customer Service and Call Center 442,200 CZK
Service Delivery Manager Customer Service and Call Center 908,200 CZK
Service Writer Customer Service and Call Center 217,900 CZK
Sourcing Assistant Customer Service and Call Center 194,600 CZK
Telephone Operator Customer Service and Call Center 209,700 CZK
Vendor Administration Specialist Customer Service and Call Center 361,500 CZK
Workforce Manager Customer Service and Call Center 590,200 CZK

Salary Comparison by City

If you want to compare salaries with different cities in Czech Republic, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Prague 375,200 CZK

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