Average Customer Sales Representative Salary in Serbia for 2024

In this article, we will look at the average Customer Sales Representative salary for 2024 in Serbia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Serbian dinar. To keep things simple, we are using the RSD currency code instead of the currency symbol дин..

How Much Does a Customer Sales Representative Make in Serbia?

A Customer Sales Representative working in Serbia will typically earn around 612,500 RSD per year, and this can range from the lowest average salary of about 297,000 RSD to the highest average salary of 953,200 RSD.

Average Annual Salary
612,500 RSD
Average Monthly Salary
51,041 RSD

Lowest Annual Salary
297,000 RSD
Lowest Monthly Salary
24,750 RSD

Highest Annual Salary
953,200 RSD
Highest Monthly Salary
79,433 RSD

These are average salaries for a Customer Sales Representative in Serbia and include benefits such as housing and transport. It's also possible for a Customer Sales Representative to earn more or less than the average salaries shown above.

Customer Sales Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Sales Representative Salaries in Serbia

So we've looked at the average salaries a Customer Sales Representative will earn in Serbia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Sales Representative can earn between 297,000 RSD and 953,200 RSD on average in Serbia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Sales Representative in Serbia is 623,200 RSD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 623,200 RSD, and 50% of the population earn more than 623,200 RSD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Sales Representative salary in Serbia, 25% of the population are earning less than 415,900 RSD while 75% of the population earn more than 415,900 RSD.

75% of the population earn less than 805,900 RSD, and 25% of the population earn more than 805,900 RSD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Sales Representative Salary by Experience Level in Serbia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer sales representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Sales Representative in Serbia that has less than two years of experience can expect to earn somewhere in the region of 354,000 RSD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Sales Representative salary would increase to 454,900 RSD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Sales Representative, the average salary would be 627,900 RSD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 780,700 RSD.
  • 15 - 20 Years Experience. A Customer Sales Representative with 15 to 20 years of experience can earn an average of 836,800 RSD.
  • 20+ Years Experience. For a Customer Sales Representative with more than 20 years, the expected average salary increases to 889,400 RSD.

Average Salary by Experience Chart

0-2 Years
354,000 RSD
2-5 Years +29%
454,900 RSD
5-10 Years +38%
627,900 RSD
10-15 Years +24%
780,700 RSD
15-20 Years +7%
836,800 RSD
20+ Years +7%
889,400 RSD

Customer Sales Representative Salary by Education Level in Serbia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Sales Representative in Serbia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Sales Representative in Serbia with a high school education can earn an average salary of 454,900 RSD.

  • Certificate or Diploma. A Customer Sales Representative in Serbia with a certificate or diploma education can earn an average salary of 652,200 RSD.

  • Bachelor's Degree. A Customer Sales Representative in Serbia with a bachelor's degree education can earn an average salary of 899,900 RSD.

Average Salary by Education Chart

High School
454,900 RSD
Certificate or Diploma +43%
652,200 RSD
Bachelor's Degree +38%
899,900 RSD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Serbia is around 701,000 to 2,100,000 RSD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Sales Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Serbia, a male customer sales representative will earn an average of 592,200 RSD, while a female customer sales representative will earn around 625,000 RSD.

This means that a male customer sales representative earns approximately 5% less than a female customer sales representative for performing the same job.

Average Salary by Gender Chart in Serbia

Male
592,200 RSD
Female +5%
625,000 RSD

Customer Sales Representative Average Pay Raise in Serbia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Sales Representative in Serbia is around 8% every 20 months.

The national average pay raise across all professions and industries in Serbia is around 7% every 20 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 8 ÷ 20 ) × 12  = 5%

What this means is that a Customer Sales Representative in Serbia can expect to receive an average pay raise of around 5% every 12 months.

Annual Pay Raise by Industry in Serbia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Serbia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Customer Sales Representative Bonus and Incentive Rates in Serbia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Sales Representative is a high bonus based job, with 76% of employees reporting at least one bonus in the last 12 months.

24% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus
76%
No Bonus
24%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Serbia earn approximately 15% more than private sector employees in the same role.

Public Sector
1,800,200 RSD
Private Sector -15%
1,570,900 RSD

Salaries for Jobs Similar to a Customer Sales Representative

In the table below, we have salary information for jobs that are similar to a Customer Sales Representative in Serbia.

Job Title Category Salary
Account Representative Customer Service and Call Center 744,600 RSD
Account Service Representative Customer Service and Call Center 727,400 RSD
Business Support Specialist Customer Service and Call Center 970,200 RSD
Call Center Advisor Customer Service and Call Center 800,500 RSD
Call Center Duty Manager Customer Service and Call Center 1,088,800 RSD
Call Center Manager Customer Service and Call Center 1,967,000 RSD
Call Center Manager Customer Service and Call Center 2,038,500 RSD
Call Center Quality Analyst Customer Service and Call Center 1,166,500 RSD
Call Center Representative Customer Service and Call Center 581,300 RSD
Call Center Representative Customer Service and Call Center 619,000 RSD
Call Center Scheduler Customer Service and Call Center 665,300 RSD
Call Center Scheduling Manager Customer Service and Call Center 960,900 RSD
Call Center Supervisor Customer Service and Call Center 832,000 RSD
Call Center Team Leader Customer Service and Call Center 1,080,200 RSD
Client Engagement Specialest Customer Service and Call Center 1,117,800 RSD
Client Executive Customer Service and Call Center 828,400 RSD
Client Liaison Officer Customer Service and Call Center 575,100 RSD
Client Relations Manager Customer Service and Call Center 2,173,000 RSD
Client Relationship Executive Customer Service and Call Center 1,896,700 RSD
Client Relationship Manager Customer Service and Call Center 2,136,200 RSD
Client Service Analyst Customer Service and Call Center 1,212,800 RSD
Client Service Representative Customer Service and Call Center 614,600 RSD
Client Strategy Specialist Customer Service and Call Center 1,224,800 RSD
Contracts Specialist Customer Service and Call Center 987,200 RSD
Customer Care Officer Customer Service and Call Center 628,000 RSD
Customer Care Representative Customer Service and Call Center 612,500 RSD
Customer Center Supervisor Customer Service and Call Center 727,100 RSD
Customer Experience Analyst Customer Service and Call Center 762,400 RSD
Customer Experience Manager Customer Service and Call Center 2,124,400 RSD
Customer Experience Specialist Customer Service and Call Center 1,345,400 RSD
Customer Fulfillment Specialist Customer Service and Call Center 1,212,800 RSD
Customer Insights Analyst Customer Service and Call Center 1,273,300 RSD
Customer Problem Manager Customer Service and Call Center 1,369,700 RSD
Customer Relations Manager Customer Service and Call Center 2,221,600 RSD
Customer Relations Specialist Customer Service and Call Center 1,249,900 RSD
Customer Sales Support Customer Service and Call Center 633,100 RSD
Customer Service Administration Customer Service and Call Center 745,000 RSD
Customer Service Advisor Customer Service and Call Center 1,320,500 RSD
Customer Service Agent Customer Service and Call Center 597,800 RSD
Customer Service Associate Customer Service and Call Center 629,800 RSD
Customer Service Coordinator Customer Service and Call Center 714,600 RSD
Customer Service Country Manager Customer Service and Call Center 2,362,300 RSD
Customer Service Executive Customer Service and Call Center 1,450,700 RSD
Customer Service Manager Customer Service and Call Center 2,173,000 RSD
Customer Service Manager Customer Service and Call Center 2,207,600 RSD
Customer Service Officer Customer Service and Call Center 585,900 RSD
Customer Service Representative Customer Service and Call Center 596,800 RSD
Customer Service Sales Support Customer Service and Call Center 562,200 RSD
Customer Service Specialist Customer Service and Call Center 581,000 RSD
Customer Service Supervisor Customer Service and Call Center 907,100 RSD
Customer Service Team Leader Customer Service and Call Center 1,333,900 RSD
Customer Service Trainer Customer Service and Call Center 1,084,200 RSD
Customer Service Working Supervisor Customer Service and Call Center 991,100 RSD
Customer Solutions Representative Customer Service and Call Center 1,283,600 RSD
Customer Success Manager Customer Service and Call Center 2,100,900 RSD
Customer Success Specialist Customer Service and Call Center 1,259,300 RSD
Customer Support Agent Customer Service and Call Center 627,900 RSD
Dispute Resolution Specialist Customer Service and Call Center 1,113,700 RSD
Field Service Representative Customer Service and Call Center 623,200 RSD
Guest Relations Officer Customer Service and Call Center 459,700 RSD
Guest Service Agent Customer Service and Call Center 492,700 RSD
Inbound Call Center Representative Customer Service and Call Center 578,500 RSD
Inbound Sales Representative Customer Service and Call Center 587,800 RSD
Internet Banking Supervisor Customer Service and Call Center 1,846,200 RSD
Lead Administrator Customer Service and Call Center 1,235,600 RSD
Logistics Coordinator Customer Service and Call Center 680,100 RSD
Operations Support Manager Customer Service and Call Center 1,800,200 RSD
Real Time Analyst Customer Service and Call Center 1,249,900 RSD
Regional Account Manager Customer Service and Call Center 1,980,600 RSD
Service Administrator Customer Service and Call Center 939,600 RSD
Service Delivery Manager Customer Service and Call Center 1,955,300 RSD
Service Writer Customer Service and Call Center 499,300 RSD
Sourcing Assistant Customer Service and Call Center 411,400 RSD
Telephone Operator Customer Service and Call Center 467,700 RSD
Vendor Administration Specialist Customer Service and Call Center 732,400 RSD
Workforce Manager Customer Service and Call Center 1,296,900 RSD

Salary Comparison by City

If you want to compare salaries with different cities in Serbia, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Belgrade 631,200 RSD
Novi Sad 650,700 RSD

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