Average Customer Relations Manager Salary in Gibraltar for 2024

In this article, we will look at the average Customer Relations Manager salary for 2024 in Gibraltar and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Gibraltar pound. To keep things simple, we are using the GIP currency code instead of the currency symbol £.

How Much Does a Customer Relations Manager Make in Gibraltar?

A Customer Relations Manager working in Gibraltar will typically earn around 51,800 GIP per year, and this can range from the lowest average salary of about 27,400 GIP to the highest average salary of 78,200 GIP.

Average Annual Salary
51,800 GIP
Average Monthly Salary
4,316 GIP

Lowest Annual Salary
27,400 GIP
Lowest Monthly Salary
2,283 GIP

Highest Annual Salary
78,200 GIP
Highest Monthly Salary
6,516 GIP

These are average salaries for a Customer Relations Manager in Gibraltar and include benefits such as housing and transport. It's also possible for a Customer Relations Manager to earn more or less than the average salaries shown above.

Customer Relations Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Relations Manager Salaries in Gibraltar

So we've looked at the average salaries a Customer Relations Manager will earn in Gibraltar. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Relations Manager can earn between 27,400 GIP and 78,200 GIP on average in Gibraltar. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Relations Manager in Gibraltar is 45,300 GIP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 45,300 GIP, and 50% of the population earn more than 45,300 GIP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Relations Manager salary in Gibraltar, 25% of the population are earning less than 33,500 GIP while 75% of the population earn more than 33,500 GIP.

75% of the population earn less than 56,400 GIP, and 25% of the population earn more than 56,400 GIP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Relations Manager Salary by Experience Level in Gibraltar

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer relations manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Relations Manager in Gibraltar that has less than two years of experience can expect to earn somewhere in the region of 30,300 GIP.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Relations Manager salary would increase to 42,000 GIP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Relations Manager, the average salary would be 54,100 GIP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 63,500 GIP.
  • 15 - 20 Years Experience. A Customer Relations Manager with 15 to 20 years of experience can earn an average of 68,200 GIP.
  • 20+ Years Experience. For a Customer Relations Manager with more than 20 years, the expected average salary increases to 72,300 GIP.

Average Salary by Experience Chart

0-2 Years
30,300 GIP
2-5 Years +26%
42,000 GIP
5-10 Years +32%
54,100 GIP
10-15 Years +18%
63,500 GIP
15-20 Years +11%
68,200 GIP
20+ Years +6%
72,300 GIP

Customer Relations Manager Salary by Education Level in Gibraltar

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Relations Manager in Gibraltar based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Relations Manager in Gibraltar with a high school education can earn an average salary of 38,000 GIP.

  • Certificate or Diploma. A Customer Relations Manager in Gibraltar with a certificate or diploma education can earn an average salary of 45,000 GIP.

  • Bachelor's Degree. A Customer Relations Manager in Gibraltar with a bachelor's degree education can earn an average salary of 56,600 GIP.

  • Master's Degree. A Customer Relations Manager in Gibraltar with a master's degree education can earn an average salary of 70,600 GIP.

Average Salary by Education Chart

High School
38,000 GIP
Certificate or Diploma +13%
45,000 GIP
Bachelor's Degree +32%
56,600 GIP
Master's Degree +24%
70,600 GIP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Gibraltar is around 16,900 to 50,700 GIP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Relations Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Gibraltar, a male customer relations manager will earn an average of 53,300 GIP, while a female customer relations manager will earn around 46,900 GIP.

This means that a male customer relations manager earns approximately 14% more than a female customer relations manager for performing the same job.

Average Salary by Gender Chart in Gibraltar

Male
53,300 GIP
Female -14%
46,900 GIP

Customer Relations Manager Average Pay Raise in Gibraltar

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Relations Manager in Gibraltar is around 7% every 31 months.

The national average pay raise across all professions and industries in Gibraltar is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 31 ) × 12  = 3%

What this means is that a Customer Relations Manager in Gibraltar can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Gibraltar for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Gibraltar.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Customer Relations Manager Bonus and Incentive Rates in Gibraltar

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Relations Manager is a moderate bonus based job, with 59% of employees reporting at least one bonus in the last 12 months.

41% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 7%.

Received Bonus
59%
No Bonus
41%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Gibraltar earn approximately 24% more than private sector employees in the same role.

Public Sector
43,400 GIP
Private Sector -24%
35,000 GIP

Salaries for Jobs Similar to a Customer Relations Manager

In the table below, we have salary information for jobs that are similar to a Customer Relations Manager in Gibraltar.

Job Title Category Salary
Account Representative Customer Service and Call Center 16,000 GIP
Account Service Representative Customer Service and Call Center 17,100 GIP
Business Support Specialist Customer Service and Call Center 26,200 GIP
Call Center Advisor Customer Service and Call Center 20,500 GIP
Call Center Duty Manager Customer Service and Call Center 22,800 GIP
Call Center Manager Customer Service and Call Center 46,200 GIP
Call Center Manager Customer Service and Call Center 49,000 GIP
Call Center Quality Analyst Customer Service and Call Center 26,400 GIP
Call Center Representative Customer Service and Call Center 14,500 GIP
Call Center Representative Customer Service and Call Center 15,400 GIP
Call Center Scheduler Customer Service and Call Center 15,700 GIP
Call Center Scheduling Manager Customer Service and Call Center 23,600 GIP
Call Center Supervisor Customer Service and Call Center 19,400 GIP
Call Center Team Leader Customer Service and Call Center 23,600 GIP
Client Engagement Specialest Customer Service and Call Center 24,800 GIP
Client Executive Customer Service and Call Center 23,000 GIP
Client Liaison Officer Customer Service and Call Center 14,000 GIP
Client Relations Manager Customer Service and Call Center 55,200 GIP
Client Relationship Executive Customer Service and Call Center 46,700 GIP
Client Relationship Manager Customer Service and Call Center 51,600 GIP
Client Service Analyst Customer Service and Call Center 29,600 GIP
Client Service Representative Customer Service and Call Center 15,400 GIP
Client Strategy Specialist Customer Service and Call Center 30,100 GIP
Contracts Specialist Customer Service and Call Center 21,500 GIP
Customer Care Officer Customer Service and Call Center 13,100 GIP
Customer Care Representative Customer Service and Call Center 13,100 GIP
Customer Center Supervisor Customer Service and Call Center 19,000 GIP
Customer Experience Analyst Customer Service and Call Center 19,200 GIP
Customer Experience Manager Customer Service and Call Center 54,600 GIP
Customer Experience Specialist Customer Service and Call Center 30,600 GIP
Customer Fulfillment Specialist Customer Service and Call Center 29,600 GIP
Customer Insights Analyst Customer Service and Call Center 30,300 GIP
Customer Problem Manager Customer Service and Call Center 31,400 GIP
Customer Relations Specialist Customer Service and Call Center 30,200 GIP
Customer Sales Representative Customer Service and Call Center 14,500 GIP
Customer Sales Support Customer Service and Call Center 15,100 GIP
Customer Service Administration Customer Service and Call Center 20,300 GIP
Customer Service Advisor Customer Service and Call Center 30,700 GIP
Customer Service Agent Customer Service and Call Center 14,300 GIP
Customer Service Associate Customer Service and Call Center 13,300 GIP
Customer Service Coordinator Customer Service and Call Center 15,700 GIP
Customer Service Country Manager Customer Service and Call Center 56,800 GIP
Customer Service Executive Customer Service and Call Center 37,200 GIP
Customer Service Manager Customer Service and Call Center 51,500 GIP
Customer Service Manager Customer Service and Call Center 52,300 GIP
Customer Service Officer Customer Service and Call Center 14,500 GIP
Customer Service Representative Customer Service and Call Center 15,200 GIP
Customer Service Sales Support Customer Service and Call Center 14,700 GIP
Customer Service Specialist Customer Service and Call Center 17,100 GIP
Customer Service Supervisor Customer Service and Call Center 20,400 GIP
Customer Service Team Leader Customer Service and Call Center 32,200 GIP
Customer Service Trainer Customer Service and Call Center 26,300 GIP
Customer Service Working Supervisor Customer Service and Call Center 27,600 GIP
Customer Solutions Representative Customer Service and Call Center 32,200 GIP
Customer Success Manager Customer Service and Call Center 49,300 GIP
Customer Success Specialist Customer Service and Call Center 32,200 GIP
Customer Support Agent Customer Service and Call Center 14,200 GIP
Dispute Resolution Specialist Customer Service and Call Center 26,900 GIP
Field Service Representative Customer Service and Call Center 16,800 GIP
Guest Relations Officer Customer Service and Call Center 13,900 GIP
Guest Service Agent Customer Service and Call Center 12,800 GIP
Inbound Call Center Representative Customer Service and Call Center 14,200 GIP
Inbound Sales Representative Customer Service and Call Center 15,200 GIP
Internet Banking Supervisor Customer Service and Call Center 44,500 GIP
Lead Administrator Customer Service and Call Center 30,000 GIP
Logistics Coordinator Customer Service and Call Center 16,100 GIP
Operations Support Manager Customer Service and Call Center 43,800 GIP
Real Time Analyst Customer Service and Call Center 27,200 GIP
Regional Account Manager Customer Service and Call Center 50,000 GIP
Service Administrator Customer Service and Call Center 21,500 GIP
Service Delivery Manager Customer Service and Call Center 49,300 GIP
Service Writer Customer Service and Call Center 10,200 GIP
Sourcing Assistant Customer Service and Call Center 11,900 GIP
Telephone Operator Customer Service and Call Center 13,000 GIP
Vendor Administration Specialist Customer Service and Call Center 19,200 GIP
Workforce Manager Customer Service and Call Center 31,400 GIP

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