Average Customer Experience Specialist Salary in Jamaica for 2024

In this article, we will look at the average Customer Experience Specialist salary for 2024 in Jamaica and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Jamaican dollar. To keep things simple, we are using the JMD currency code instead of the currency symbol $.

How Much Does a Customer Experience Specialist Make in Jamaica?

A Customer Experience Specialist working in Jamaica will typically earn around 1,041,900 JMD per year, and this can range from the lowest average salary of about 510,200 JMD to the highest average salary of 1,621,400 JMD.

Average Annual Salary
1,041,900 JMD
Average Monthly Salary
86,825 JMD

Lowest Annual Salary
510,200 JMD
Lowest Monthly Salary
42,516 JMD

Highest Annual Salary
1,621,400 JMD
Highest Monthly Salary
135,116 JMD

These are average salaries for a Customer Experience Specialist in Jamaica and include benefits such as housing and transport. It's also possible for a Customer Experience Specialist to earn more or less than the average salaries shown above.

Customer Experience Specialist salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Experience Specialist Salaries in Jamaica

So we've looked at the average salaries a Customer Experience Specialist will earn in Jamaica. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Experience Specialist can earn between 510,200 JMD and 1,621,400 JMD on average in Jamaica. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Experience Specialist in Jamaica is 1,064,100 JMD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 1,064,100 JMD, and 50% of the population earn more than 1,064,100 JMD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Experience Specialist salary in Jamaica, 25% of the population are earning less than 707,700 JMD while 75% of the population earn more than 707,700 JMD.

75% of the population earn less than 1,369,700 JMD, and 25% of the population earn more than 1,369,700 JMD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Experience Specialist Salary by Experience Level in Jamaica

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer experience specialist salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Experience Specialist in Jamaica that has less than two years of experience can expect to earn somewhere in the region of 605,700 JMD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Specialist salary would increase to 778,900 JMD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Specialist, the average salary would be 1,075,700 JMD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 1,333,900 JMD.
  • 15 - 20 Years Experience. A Customer Experience Specialist with 15 to 20 years of experience can earn an average of 1,428,800 JMD.
  • 20+ Years Experience. For a Customer Experience Specialist with more than 20 years, the expected average salary increases to 1,524,300 JMD.

Average Salary by Experience Chart

0-2 Years
605,700 JMD
2-5 Years +29%
778,900 JMD
5-10 Years +38%
1,075,700 JMD
10-15 Years +24%
1,333,900 JMD
15-20 Years +7%
1,428,800 JMD
20+ Years +7%
1,524,300 JMD

Customer Experience Specialist Salary by Education Level in Jamaica

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Experience Specialist in Jamaica based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Experience Specialist in Jamaica with a high school education can earn an average salary of 757,300 JMD.

  • Certificate or Diploma. A Customer Experience Specialist in Jamaica with a certificate or diploma education can earn an average salary of 866,900 JMD.

  • Bachelor's Degree. A Customer Experience Specialist in Jamaica with a bachelor's degree education can earn an average salary of 1,168,700 JMD.

  • Master's Degree. A Customer Experience Specialist in Jamaica with a master's degree education can earn an average salary of 1,464,200 JMD.

Average Salary by Education Chart

High School
757,300 JMD
Certificate or Diploma +15%
866,900 JMD
Bachelor's Degree +35%
1,168,700 JMD
Master's Degree +26%
1,464,200 JMD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Jamaica is around 482,000 to 1,450,000 JMD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Experience Specialist Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Jamaica, a male customer experience specialist will earn an average of 1,004,500 JMD, while a female customer experience specialist will earn around 1,069,800 JMD.

This means that a male customer experience specialist earns approximately 6% less than a female customer experience specialist for performing the same job.

Average Salary by Gender Chart in Jamaica

Male
1,004,500 JMD
Female +6%
1,069,800 JMD

Customer Experience Specialist Average Pay Raise in Jamaica

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Experience Specialist in Jamaica is around 7% every 29 months.

The national average pay raise across all professions and industries in Jamaica is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Customer Experience Specialist in Jamaica can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Jamaica for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Jamaica.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Customer Experience Specialist Bonus and Incentive Rates in Jamaica

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Experience Specialist is a moderate bonus based job, with 63% of employees reporting at least one bonus in the last 12 months.

37% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus
63%
No Bonus
37%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Jamaica earn approximately 10% more than private sector employees in the same role.

Public Sector
1,235,600 JMD
Private Sector -10%
1,122,900 JMD

Salaries for Jobs Similar to a Customer Experience Specialist

In the table below, we have salary information for jobs that are similar to a Customer Experience Specialist in Jamaica.

Job Title Category Salary
Account Representative Customer Service and Call Center 551,200 JMD
Account Service Representative Customer Service and Call Center 531,700 JMD
Business Support Specialist Customer Service and Call Center 767,000 JMD
Call Center Advisor Customer Service and Call Center 559,000 JMD
Call Center Duty Manager Customer Service and Call Center 752,600 JMD
Call Center Manager Customer Service and Call Center 1,440,700 JMD
Call Center Manager Customer Service and Call Center 1,547,500 JMD
Call Center Quality Analyst Customer Service and Call Center 913,400 JMD
Call Center Representative Customer Service and Call Center 426,700 JMD
Call Center Representative Customer Service and Call Center 459,300 JMD
Call Center Scheduler Customer Service and Call Center 537,300 JMD
Call Center Scheduling Manager Customer Service and Call Center 780,600 JMD
Call Center Supervisor Customer Service and Call Center 639,100 JMD
Call Center Team Leader Customer Service and Call Center 803,400 JMD
Client Engagement Specialest Customer Service and Call Center 858,400 JMD
Client Executive Customer Service and Call Center 642,800 JMD
Client Liaison Officer Customer Service and Call Center 419,400 JMD
Client Relations Manager Customer Service and Call Center 1,645,600 JMD
Client Relationship Executive Customer Service and Call Center 1,500,800 JMD
Client Relationship Manager Customer Service and Call Center 1,594,500 JMD
Client Service Analyst Customer Service and Call Center 965,800 JMD
Client Service Representative Customer Service and Call Center 430,000 JMD
Client Strategy Specialist Customer Service and Call Center 990,700 JMD
Contracts Specialist Customer Service and Call Center 707,700 JMD
Customer Care Officer Customer Service and Call Center 440,200 JMD
Customer Care Representative Customer Service and Call Center 433,400 JMD
Customer Center Supervisor Customer Service and Call Center 545,300 JMD
Customer Experience Analyst Customer Service and Call Center 582,700 JMD
Customer Experience Manager Customer Service and Call Center 1,547,500 JMD
Customer Fulfillment Specialist Customer Service and Call Center 956,200 JMD
Customer Insights Analyst Customer Service and Call Center 1,007,400 JMD
Customer Problem Manager Customer Service and Call Center 985,700 JMD
Customer Relations Manager Customer Service and Call Center 1,621,400 JMD
Customer Relations Specialist Customer Service and Call Center 907,100 JMD
Customer Sales Representative Customer Service and Call Center 453,200 JMD
Customer Sales Support Customer Service and Call Center 472,100 JMD
Customer Service Administration Customer Service and Call Center 566,900 JMD
Customer Service Advisor Customer Service and Call Center 1,012,100 JMD
Customer Service Agent Customer Service and Call Center 460,500 JMD
Customer Service Associate Customer Service and Call Center 454,300 JMD
Customer Service Coordinator Customer Service and Call Center 556,000 JMD
Customer Service Country Manager Customer Service and Call Center 1,858,200 JMD
Customer Service Executive Customer Service and Call Center 1,047,900 JMD
Customer Service Manager Customer Service and Call Center 1,583,700 JMD
Customer Service Manager Customer Service and Call Center 1,645,600 JMD
Customer Service Officer Customer Service and Call Center 467,700 JMD
Customer Service Representative Customer Service and Call Center 440,200 JMD
Customer Service Sales Support Customer Service and Call Center 451,000 JMD
Customer Service Specialist Customer Service and Call Center 472,100 JMD
Customer Service Supervisor Customer Service and Call Center 695,400 JMD
Customer Service Team Leader Customer Service and Call Center 995,200 JMD
Customer Service Trainer Customer Service and Call Center 821,500 JMD
Customer Service Working Supervisor Customer Service and Call Center 737,000 JMD
Customer Solutions Representative Customer Service and Call Center 966,100 JMD
Customer Success Manager Customer Service and Call Center 1,537,500 JMD
Customer Success Specialist Customer Service and Call Center 931,700 JMD
Customer Support Agent Customer Service and Call Center 433,400 JMD
Dispute Resolution Specialist Customer Service and Call Center 816,900 JMD
Field Service Representative Customer Service and Call Center 462,300 JMD
Guest Relations Officer Customer Service and Call Center 362,200 JMD
Guest Service Agent Customer Service and Call Center 349,300 JMD
Inbound Call Center Representative Customer Service and Call Center 466,900 JMD
Inbound Sales Representative Customer Service and Call Center 455,400 JMD
Internet Banking Supervisor Customer Service and Call Center 1,440,700 JMD
Lead Administrator Customer Service and Call Center 932,000 JMD
Logistics Coordinator Customer Service and Call Center 489,600 JMD
Operations Support Manager Customer Service and Call Center 1,380,400 JMD
Real Time Analyst Customer Service and Call Center 874,500 JMD
Regional Account Manager Customer Service and Call Center 1,547,500 JMD
Service Administrator Customer Service and Call Center 725,700 JMD
Service Delivery Manager Customer Service and Call Center 1,570,900 JMD
Service Writer Customer Service and Call Center 372,600 JMD
Sourcing Assistant Customer Service and Call Center 320,500 JMD
Telephone Operator Customer Service and Call Center 330,900 JMD
Vendor Administration Specialist Customer Service and Call Center 596,100 JMD
Workforce Manager Customer Service and Call Center 998,400 JMD

Salary Comparison by City

If you want to compare salaries with different cities in Jamaica, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Kingston 1,105,600 JMD

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