Average Customer Experience Manager Salary in Japan for 2024

In this article, we will look at the average Customer Experience Manager salary for 2024 in Japan and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Japanese yen. To keep things simple, we are using the JPY currency code instead of the currency symbol ¥.

How Much Does a Customer Experience Manager Make in Japan?

A Customer Experience Manager working in Japan will typically earn around 8,807,800 JPY per year, and this can range from the lowest average salary of about 4,403,400 JPY to the highest average salary of 13,679,300 JPY.

Average Annual Salary
8,807,800 JPY
Average Monthly Salary
733,983 JPY

Lowest Annual Salary
4,403,400 JPY
Lowest Monthly Salary
366,950 JPY

Highest Annual Salary
13,679,300 JPY
Highest Monthly Salary
1,139,941 JPY

These are average salaries for a Customer Experience Manager in Japan and include benefits such as housing and transport. It's also possible for a Customer Experience Manager to earn more or less than the average salaries shown above.

Customer Experience Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Experience Manager Salaries in Japan

So we've looked at the average salaries a Customer Experience Manager will earn in Japan. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Experience Manager can earn between 4,403,400 JPY and 13,679,300 JPY on average in Japan. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Experience Manager in Japan is 8,807,800 JPY. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 8,807,800 JPY, and 50% of the population earn more than 8,807,800 JPY.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Experience Manager salary in Japan, 25% of the population are earning less than 5,940,300 JPY while 75% of the population earn more than 5,940,300 JPY.

75% of the population earn less than 11,221,100 JPY, and 25% of the population earn more than 11,221,100 JPY.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Experience Manager Salary by Experience Level in Japan

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer experience manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Experience Manager in Japan that has less than two years of experience can expect to earn somewhere in the region of 5,280,300 JPY.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Manager salary would increase to 6,997,000 JPY.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Manager, the average salary would be 9,346,600 JPY.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 11,149,200 JPY.
  • 15 - 20 Years Experience. A Customer Experience Manager with 15 to 20 years of experience can earn an average of 11,998,600 JPY.
  • 20+ Years Experience. For a Customer Experience Manager with more than 20 years, the expected average salary increases to 12,958,200 JPY.

Average Salary by Experience Chart

0-2 Years
5,280,300 JPY
2-5 Years +32%
6,997,000 JPY
5-10 Years +34%
9,346,600 JPY
10-15 Years +19%
11,149,200 JPY
15-20 Years +8%
11,998,600 JPY
20+ Years +7%
12,958,200 JPY

Customer Experience Manager Salary by Education Level in Japan

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Experience Manager in Japan based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Experience Manager in Japan with a high school education can earn an average salary of 6,624,300 JPY.

  • Certificate or Diploma. A Customer Experience Manager in Japan with a certificate or diploma education can earn an average salary of 7,548,300 JPY.

  • Bachelor's Degree. A Customer Experience Manager in Japan with a bachelor's degree education can earn an average salary of 10,224,200 JPY.

  • Master's Degree. A Customer Experience Manager in Japan with a master's degree education can earn an average salary of 12,958,200 JPY.

Average Salary by Education Chart

High School
6,624,300 JPY
Certificate or Diploma +14%
7,548,300 JPY
Bachelor's Degree +36%
10,224,200 JPY
Master's Degree +26%
12,958,200 JPY

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Japan is around 2,570,000 to 7,720,000 JPY and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Experience Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Japan, a male customer experience manager will earn an average of 9,001,900 JPY, while a female customer experience manager will earn around 8,590,400 JPY.

This means that a male customer experience manager earns approximately 5% more than a female customer experience manager for performing the same job.

Average Salary by Gender Chart in Japan

Male
9,001,900 JPY
Female -5%
8,590,400 JPY

Customer Experience Manager Average Pay Raise in Japan

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Experience Manager in Japan is around 11% every 18 months.

The national average pay raise across all professions and industries in Japan is around 8% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 18 ) × 12  = 7%

What this means is that a Customer Experience Manager in Japan can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Japan for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Japan.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Customer Experience Manager Bonus and Incentive Rates in Japan

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Experience Manager is a high bonus based job, with 83% of employees reporting at least one bonus in the last 12 months.

17% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 8%.

Received Bonus
83%
No Bonus
17%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Japan earn approximately 4% more than private sector employees in the same role.

Public Sector
6,300,400 JPY
Private Sector -4%
6,048,900 JPY

Salaries for Jobs Similar to a Customer Experience Manager

In the table below, we have salary information for jobs that are similar to a Customer Experience Manager in Japan.

Job Title Category Salary
Account Representative Customer Service and Call Center 2,782,600 JPY
Account Service Representative Customer Service and Call Center 2,854,700 JPY
Business Support Specialist Customer Service and Call Center 4,187,600 JPY
Call Center Advisor Customer Service and Call Center 3,047,800 JPY
Call Center Duty Manager Customer Service and Call Center 4,093,700 JPY
Call Center Manager Customer Service and Call Center 7,572,700 JPY
Call Center Manager Customer Service and Call Center 7,848,500 JPY
Call Center Quality Analyst Customer Service and Call Center 4,931,400 JPY
Call Center Representative Customer Service and Call Center 2,327,100 JPY
Call Center Representative Customer Service and Call Center 2,485,800 JPY
Call Center Scheduler Customer Service and Call Center 2,902,500 JPY
Call Center Scheduling Manager Customer Service and Call Center 4,224,200 JPY
Call Center Supervisor Customer Service and Call Center 3,385,800 JPY
Call Center Team Leader Customer Service and Call Center 3,946,200 JPY
Client Engagement Specialest Customer Service and Call Center 4,548,600 JPY
Client Executive Customer Service and Call Center 3,406,900 JPY
Client Liaison Officer Customer Service and Call Center 2,304,300 JPY
Client Relations Manager Customer Service and Call Center 8,604,800 JPY
Client Relationship Executive Customer Service and Call Center 7,942,800 JPY
Client Relationship Manager Customer Service and Call Center 8,737,100 JPY
Client Service Analyst Customer Service and Call Center 5,136,500 JPY
Client Service Representative Customer Service and Call Center 2,339,200 JPY
Client Strategy Specialist Customer Service and Call Center 5,267,700 JPY
Contracts Specialist Customer Service and Call Center 3,912,600 JPY
Customer Care Officer Customer Service and Call Center 2,290,300 JPY
Customer Care Representative Customer Service and Call Center 2,362,300 JPY
Customer Center Supervisor Customer Service and Call Center 2,844,200 JPY
Customer Experience Analyst Customer Service and Call Center 2,998,500 JPY
Customer Experience Specialist Customer Service and Call Center 5,363,700 JPY
Customer Fulfillment Specialist Customer Service and Call Center 4,919,600 JPY
Customer Insights Analyst Customer Service and Call Center 5,197,600 JPY
Customer Problem Manager Customer Service and Call Center 5,111,100 JPY
Customer Relations Manager Customer Service and Call Center 8,425,800 JPY
Customer Relations Specialist Customer Service and Call Center 5,183,700 JPY
Customer Sales Representative Customer Service and Call Center 2,352,500 JPY
Customer Sales Support Customer Service and Call Center 2,471,700 JPY
Customer Service Administration Customer Service and Call Center 2,964,800 JPY
Customer Service Advisor Customer Service and Call Center 5,292,500 JPY
Customer Service Agent Customer Service and Call Center 2,411,500 JPY
Customer Service Associate Customer Service and Call Center 2,281,800 JPY
Customer Service Coordinator Customer Service and Call Center 2,902,500 JPY
Customer Service Country Manager Customer Service and Call Center 9,769,700 JPY
Customer Service Executive Customer Service and Call Center 5,698,400 JPY
Customer Service Manager Customer Service and Call Center 8,434,700 JPY
Customer Service Manager Customer Service and Call Center 8,614,300 JPY
Customer Service Officer Customer Service and Call Center 2,460,900 JPY
Customer Service Representative Customer Service and Call Center 2,411,500 JPY
Customer Service Sales Support Customer Service and Call Center 2,362,300 JPY
Customer Service Specialist Customer Service and Call Center 2,471,700 JPY
Customer Service Supervisor Customer Service and Call Center 3,850,500 JPY
Customer Service Team Leader Customer Service and Call Center 5,434,400 JPY
Customer Service Trainer Customer Service and Call Center 4,499,000 JPY
Customer Service Working Supervisor Customer Service and Call Center 4,282,500 JPY
Customer Solutions Representative Customer Service and Call Center 5,614,600 JPY
Customer Success Manager Customer Service and Call Center 7,726,700 JPY
Customer Success Specialist Customer Service and Call Center 5,315,900 JPY
Customer Support Agent Customer Service and Call Center 2,281,800 JPY
Dispute Resolution Specialist Customer Service and Call Center 4,187,600 JPY
Field Service Representative Customer Service and Call Center 2,593,900 JPY
Guest Relations Officer Customer Service and Call Center 2,003,200 JPY
Guest Service Agent Customer Service and Call Center 1,858,200 JPY
Inbound Call Center Representative Customer Service and Call Center 2,485,800 JPY
Inbound Sales Representative Customer Service and Call Center 2,447,200 JPY
Internet Banking Supervisor Customer Service and Call Center 7,967,200 JPY
Lead Administrator Customer Service and Call Center 5,017,100 JPY
Logistics Coordinator Customer Service and Call Center 2,662,900 JPY
Operations Support Manager Customer Service and Call Center 7,224,700 JPY
Real Time Analyst Customer Service and Call Center 4,609,700 JPY
Regional Account Manager Customer Service and Call Center 8,182,600 JPY
Service Administrator Customer Service and Call Center 3,912,600 JPY
Service Delivery Manager Customer Service and Call Center 8,496,400 JPY
Service Writer Customer Service and Call Center 2,038,500 JPY
Sourcing Assistant Customer Service and Call Center 1,811,000 JPY
Telephone Operator Customer Service and Call Center 1,777,700 JPY
Vendor Administration Specialist Customer Service and Call Center 3,217,900 JPY
Workforce Manager Customer Service and Call Center 4,991,200 JPY

Salary Comparison by City

If you want to compare salaries with different cities in Japan, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Fukuoka 8,926,700 JPY
Hiroshima 8,051,500 JPY
Kawasaki 8,123,400 JPY
Kobe 8,460,900 JPY
Kyoto 8,017,000 JPY
Nagoya 8,664,400 JPY
Osaka 9,133,400 JPY
Saitama 7,693,200 JPY
Sapporo 9,094,100 JPY
Sendai 7,618,900 JPY
Tokyo 9,142,700 JPY
Yokohama 9,610,800 JPY

Link To or Reference This Page

We spend a lot of time collecting, cleaning, merging, and formatting the data that is shown on the site to be as useful to you as possible.

If you found the data or information on this page useful in your research, please use the tool below to properly cite or reference World Salaries as the source. We appreciate your support!

  • "Average Customer Experience Manager Salary in Japan for 2024". World Salaries. Accessed on March 28, 2024. https://worldsalaries.com/average-customer-experience-manager-salary-in-japan/.

  • "Average Customer Experience Manager Salary in Japan for 2024". World Salaries, https://worldsalaries.com/average-customer-experience-manager-salary-in-japan/. Accessed 28 March, 2024

  • Average Customer Experience Manager Salary in Japan for 2024. World Salaries. Retrieved from https://worldsalaries.com/average-customer-experience-manager-salary-in-japan/.