Average Customer Experience Analyst Salary in Georgia for 2024

In this article, we will look at the average Customer Experience Analyst salary for 2024 in Georgia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the lari. To keep things simple, we are using the GEL currency code instead of the currency symbol โ‚พ.

How Much Does a Customer Experience Analyst Make in Georgia?

A Customer Experience Analyst working in Georgia will typically earn around 38,180 GEL per year, and this can range from the lowest average salary of about 20,300 GEL to the highest average salary of 54,560 GEL.

Average Annual Salary
38,180 GEL
Average Monthly Salary
3,181 GEL

Lowest Annual Salary
20,300 GEL
Lowest Monthly Salary
1,691 GEL

Highest Annual Salary
54,560 GEL
Highest Monthly Salary
4,546 GEL

These are average salaries for a Customer Experience Analyst in Georgia and include benefits such as housing and transport. It's also possible for a Customer Experience Analyst to earn more or less than the average salaries shown above.

Customer Experience Analyst salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Experience Analyst Salaries in Georgia

So we've looked at the average salaries a Customer Experience Analyst will earn in Georgia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Experience Analyst can earn between 20,300 GEL and 54,560 GEL on average in Georgia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Experience Analyst in Georgia is 36,160 GEL. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 36,160 GEL, and 50% of the population earn more than 36,160 GEL.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Experience Analyst salary in Georgia, 25% of the population are earning less than 23,080 GEL while 75% of the population earn more than 23,080 GEL.

75% of the population earn less than 46,400 GEL, and 25% of the population earn more than 46,400 GEL.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Experience Analyst Salary by Experience Level in Georgia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer experience analyst salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Experience Analyst in Georgia that has less than two years of experience can expect to earn somewhere in the region of 21,380 GEL.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Analyst salary would increase to 29,040 GEL.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Analyst, the average salary would be 38,060 GEL.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 47,540 GEL.
  • 15 - 20 Years Experience. A Customer Experience Analyst with 15 to 20 years of experience can earn an average of 48,300 GEL.
  • 20+ Years Experience. For a Customer Experience Analyst with more than 20 years, the expected average salary increases to 54,460 GEL.

Average Salary by Experience Chart

0-2 Years
21,380 GEL
2-5 Years +31%
29,040 GEL
5-10 Years +40%
38,060 GEL
10-15 Years +20%
47,540 GEL
15-20 Years +9%
48,300 GEL
20+ Years +8%
54,460 GEL

Customer Experience Analyst Salary by Education Level in Georgia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Experience Analyst in Georgia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Experience Analyst in Georgia with a high school education can earn an average salary of 23,360 GEL.

  • Certificate or Diploma. A Customer Experience Analyst in Georgia with a certificate or diploma education can earn an average salary of 28,900 GEL.

  • Bachelor's Degree. A Customer Experience Analyst in Georgia with a bachelor's degree education can earn an average salary of 42,040 GEL.

  • Master's Degree. A Customer Experience Analyst in Georgia with a master's degree education can earn an average salary of 50,180 GEL.

Average Salary by Education Chart

High School
23,360 GEL
Certificate or Diploma +15%
28,900 GEL
Bachelor's Degree +41%
42,040 GEL
Master's Degree +29%
50,180 GEL

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Georgia is around 33,700 to 101,000 GEL and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Experience Analyst Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Georgia, a male customer experience analyst will earn an average of 36,940 GEL, while a female customer experience analyst will earn around 39,640 GEL.

This means that a male customer experience analyst earns approximately 7% less than a female customer experience analyst for performing the same job.

Average Salary by Gender Chart in Georgia

Male
36,940 GEL
Female +7%
39,640 GEL

Customer Experience Analyst Average Pay Raise in Georgia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Experience Analyst in Georgia is around 6% every 28 months.

The national average pay raise across all professions and industries in Georgia is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 28 ) × 12  = 3%

What this means is that a Customer Experience Analyst in Georgia can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Georgia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Georgia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Customer Experience Analyst Bonus and Incentive Rates in Georgia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Experience Analyst is a low bonus based job, with 35% of employees reporting at least one bonus in the last 12 months.

65% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
35%
No Bonus
65%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Georgia earn approximately 20% more than private sector employees in the same role.

Public Sector
89,800 GEL
Private Sector -20%
74,940 GEL

Salaries for Jobs Similar to a Customer Experience Analyst

In the table below, we have salary information for jobs that are similar to a Customer Experience Analyst in Georgia.

Job Title Category Salary
Account Representative Customer Service and Call Center 34,160 GEL
Account Service Representative Customer Service and Call Center 37,620 GEL
Business Support Specialist Customer Service and Call Center 48,760 GEL
Call Center Advisor Customer Service and Call Center 37,380 GEL
Call Center Duty Manager Customer Service and Call Center 50,560 GEL
Call Center Manager Customer Service and Call Center 97,260 GEL
Call Center Quality Analyst Customer Service and Call Center 58,440 GEL
Call Center Representative Customer Service and Call Center 29,320 GEL
Call Center Scheduler Customer Service and Call Center 35,500 GEL
Call Center Scheduling Manager Customer Service and Call Center 46,040 GEL
Call Center Supervisor Customer Service and Call Center 38,620 GEL
Call Center Team Leader Customer Service and Call Center 48,160 GEL
Client Engagement Specialest Customer Service and Call Center 53,380 GEL
Client Executive Customer Service and Call Center 39,080 GEL
Client Liaison Officer Customer Service and Call Center 27,020 GEL
Client Relations Manager Customer Service and Call Center 103,260 GEL
Client Relationship Executive Customer Service and Call Center 96,560 GEL
Client Relationship Manager Customer Service and Call Center 103,260 GEL
Client Service Analyst Customer Service and Call Center 60,840 GEL
Client Service Representative Customer Service and Call Center 27,020 GEL
Client Strategy Specialist Customer Service and Call Center 60,920 GEL
Contracts Specialist Customer Service and Call Center 43,800 GEL
Customer Care Officer Customer Service and Call Center 29,320 GEL
Customer Care Representative Customer Service and Call Center 28,720 GEL
Customer Center Supervisor Customer Service and Call Center 37,200 GEL
Customer Experience Manager Customer Service and Call Center 108,120 GEL
Customer Experience Specialist Customer Service and Call Center 61,680 GEL
Customer Fulfillment Specialist Customer Service and Call Center 58,440 GEL
Customer Insights Analyst Customer Service and Call Center 63,040 GEL
Customer Problem Manager Customer Service and Call Center 63,700 GEL
Customer Relations Manager Customer Service and Call Center 99,460 GEL
Customer Relations Specialist Customer Service and Call Center 64,040 GEL
Customer Sales Representative Customer Service and Call Center 32,020 GEL
Customer Sales Support Customer Service and Call Center 30,220 GEL
Customer Service Administration Customer Service and Call Center 34,380 GEL
Customer Service Advisor Customer Service and Call Center 63,700 GEL
Customer Service Agent Customer Service and Call Center 28,720 GEL
Customer Service Associate Customer Service and Call Center 27,020 GEL
Customer Service Coordinator Customer Service and Call Center 34,160 GEL
Customer Service Country Manager Customer Service and Call Center 119,700 GEL
Customer Service Executive Customer Service and Call Center 66,100 GEL
Customer Service Manager Customer Service and Call Center 107,960 GEL
Customer Service Officer Customer Service and Call Center 29,320 GEL
Customer Service Representative Customer Service and Call Center 29,320 GEL
Customer Service Sales Support Customer Service and Call Center 28,720 GEL
Customer Service Specialist Customer Service and Call Center 27,020 GEL
Customer Service Supervisor Customer Service and Call Center 41,820 GEL
Customer Service Team Leader Customer Service and Call Center 63,400 GEL
Customer Service Trainer Customer Service and Call Center 53,600 GEL
Customer Service Working Supervisor Customer Service and Call Center 48,920 GEL
Customer Solutions Representative Customer Service and Call Center 60,460 GEL
Customer Success Manager Customer Service and Call Center 96,980 GEL
Customer Success Specialist Customer Service and Call Center 61,620 GEL
Customer Support Agent Customer Service and Call Center 32,020 GEL
Dispute Resolution Specialist Customer Service and Call Center 50,240 GEL
Field Service Representative Customer Service and Call Center 30,220 GEL
Guest Relations Officer Customer Service and Call Center 22,340 GEL
Guest Service Agent Customer Service and Call Center 22,660 GEL
Inbound Call Center Representative Customer Service and Call Center 27,020 GEL
Inbound Sales Representative Customer Service and Call Center 27,620 GEL
Internet Banking Supervisor Customer Service and Call Center 97,060 GEL
Lead Administrator Customer Service and Call Center 58,440 GEL
Logistics Coordinator Customer Service and Call Center 31,380 GEL
Operations Support Manager Customer Service and Call Center 84,180 GEL
Real Time Analyst Customer Service and Call Center 57,440 GEL
Regional Account Manager Customer Service and Call Center 91,660 GEL
Service Administrator Customer Service and Call Center 45,600 GEL
Service Delivery Manager Customer Service and Call Center 97,300 GEL
Service Writer Customer Service and Call Center 23,260 GEL
Sourcing Assistant Customer Service and Call Center 21,640 GEL
Telephone Operator Customer Service and Call Center 20,460 GEL
Vendor Administration Specialist Customer Service and Call Center 37,740 GEL
Workforce Manager Customer Service and Call Center 60,920 GEL

Salary Comparison by City

If you want to compare salaries with different cities in Georgia, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Batumi 39,800 GEL
Tbilisi 40,040 GEL

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