Average Complaints Specialist Salary in China for 2024

In this article, we will look at the average Complaints Specialist salary for 2024 in China and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Chinese yuan. To keep things simple, we are using the CNY currency code instead of the currency symbol ¥.

How Much Does a Complaints Specialist Make in China?

A Complaints Specialist working in China will typically earn around 312,400 CNY per year, and this can range from the lowest average salary of about 143,200 CNY to the highest average salary of 492,700 CNY.

Average Annual Salary
312,400 CNY
Average Monthly Salary
26,033 CNY

Lowest Annual Salary
143,200 CNY
Lowest Monthly Salary
11,933 CNY

Highest Annual Salary
492,700 CNY
Highest Monthly Salary
41,058 CNY

These are average salaries for a Complaints Specialist in China and include benefits such as housing and transport. It's also possible for a Complaints Specialist to earn more or less than the average salaries shown above.

Complaints Specialist salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Complaints Specialist Salaries in China

So we've looked at the average salaries a Complaints Specialist will earn in China. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Complaints Specialist can earn between 143,200 CNY and 492,700 CNY on average in China. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Complaints Specialist in China is 335,800 CNY. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 335,800 CNY, and 50% of the population earn more than 335,800 CNY.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Complaints Specialist salary in China, 25% of the population are earning less than 215,100 CNY while 75% of the population earn more than 215,100 CNY.

75% of the population earn less than 447,700 CNY, and 25% of the population earn more than 447,700 CNY.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Complaints Specialist Salary by Experience Level in China

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average complaints specialist salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Complaints Specialist in China that has less than two years of experience can expect to earn somewhere in the region of 161,300 CNY.
  • 2 - 5 Years Experience. With two to five years of experience the average Complaints Specialist salary would increase to 216,800 CNY.
  • 5 - 10 Years Experience. From five to ten years of experience as a Complaints Specialist, the average salary would be 319,600 CNY.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 390,000 CNY.
  • 15 - 20 Years Experience. A Complaints Specialist with 15 to 20 years of experience can earn an average of 425,100 CNY.
  • 20+ Years Experience. For a Complaints Specialist with more than 20 years, the expected average salary increases to 460,500 CNY.

Average Salary by Experience Chart

0-2 Years
161,300 CNY
2-5 Years +34%
216,800 CNY
5-10 Years +48%
319,600 CNY
10-15 Years +22%
390,000 CNY
15-20 Years +9%
425,100 CNY
20+ Years +8%
460,500 CNY

Complaints Specialist Salary by Education Level in China

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Complaints Specialist in China based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • Certificate or Diploma. A Complaints Specialist in China with a certificate or diploma education can earn an average salary of 185,100 CNY.

  • Bachelor's Degree. A Complaints Specialist in China with a bachelor's degree education can earn an average salary of 288,700 CNY.

  • Master's Degree. A Complaints Specialist in China with a master's degree education can earn an average salary of 487,600 CNY.

Average Salary by Education Chart

Certificate or Diploma
185,100 CNY
Bachelor's Degree +57%
288,700 CNY
Master's Degree +68%
487,600 CNY

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in China is around 146,000 to 439,000 CNY and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Complaints Specialist Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In China, a male complaints specialist will earn an average of 330,700 CNY, while a female complaints specialist will earn around 292,000 CNY.

This means that a male complaints specialist earns approximately 13% more than a female complaints specialist for performing the same job.

Average Salary by Gender Chart in China

Male
330,700 CNY
Female -13%
292,000 CNY

Complaints Specialist Average Pay Raise in China

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Complaints Specialist in China is around 11% every 15 months.

The national average pay raise across all professions and industries in China is around 9% every 15 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 15 ) × 12  = 9%

What this means is that a Complaints Specialist in China can expect to receive an average pay raise of around 9% every 12 months.

Annual Pay Raise by Industry in China for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in China.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Complaints Specialist Bonus and Incentive Rates in China

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Complaints Specialist is a moderate bonus based job, with 60% of employees reporting at least one bonus in the last 12 months.

40% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
60%
No Bonus
40%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in China earn approximately 6% more than private sector employees in the same role.

Public Sector
362,200 CNY
Private Sector -6%
341,400 CNY

Salaries for Jobs Similar to a Complaints Specialist

In the table below, we have salary information for jobs that are similar to a Complaints Specialist in China.

Job Title Category Salary
Actuarial Analyst Insurance 489,500 CNY
Actuarial Assistant Insurance 325,900 CNY
Actuarial Specialist Insurance 344,600 CNY
Actuary Insurance 459,300 CNY
Adjustment Insurance Clerk Insurance 128,900 CNY
Assistant Broker Insurance 231,000 CNY
Assistant Claims Manager Insurance 365,400 CNY
Associate Insurance Representative Insurance 189,300 CNY
Auditing Insurance Manager Insurance 544,800 CNY
Broker Insurance 351,900 CNY
Claim Advocacy Professional Insurance 340,000 CNY
Claims Adjuster Insurance 129,000 CNY
Claims Analyst Insurance 189,300 CNY
Claims Examiner Insurance 175,900 CNY
Claims Manager Insurance 504,300 CNY
Claims Processor Insurance 127,700 CNY
Claims Representative Insurance 161,600 CNY
Claims Resolution Specialist Insurance 381,800 CNY
Claims Supervisor Insurance 352,000 CNY
Compliance Examiner Insurance 344,600 CNY
Compliance Officer Insurance 292,000 CNY
Compliance Reviewer Insurance 322,600 CNY
Consultant Insurance 365,400 CNY
Eligibility Interviewer Insurance 363,000 CNY
Eligibility Specialist Insurance 369,900 CNY
Insurance Account Manager Insurance 425,100 CNY
Insurance Accounts Executive Insurance 372,600 CNY
Insurance Adjuster Insurance 339,100 CNY
Insurance Agent Insurance 205,700 CNY
Insurance Analyst Insurance 341,400 CNY
Insurance Appraiser Insurance 357,700 CNY
Insurance Claims Clerk Insurance 124,400 CNY
Insurance Examiner Insurance 322,600 CNY
Insurance Investigator Insurance 344,600 CNY
Insurance Manager Insurance 598,600 CNY
Insurance Operations Manager Insurance 600,000 CNY
Insurance Policy Processing Clerk Insurance 128,500 CNY
Insurance Pricing Assistant Insurance 268,900 CNY
Insurance Program Manager Insurance 483,400 CNY
Insurance Project Manager Insurance 466,300 CNY
Insurance Quality Assurance Agent Insurance 309,800 CNY
Insurance Sales Agent Insurance 215,100 CNY
Insurance Sales Director Insurance 565,100 CNY
Insurance Sales Manager Insurance 472,000 CNY
Insurance Sales Representative Insurance 180,300 CNY
Insurance Team Leader Insurance 381,800 CNY
Insurance Underwriter Insurance 249,600 CNY
Loss Control Specialist Insurance 327,300 CNY
Loss Prevention Investigator Insurance 369,300 CNY
Loss Prevention Manager Insurance 489,500 CNY
Loss Prevention Specialist Insurance 375,200 CNY
Marine Underwriter Insurance 263,100 CNY
Medical Auditor Insurance 353,600 CNY
Monitoring and Performance Officer Insurance 239,000 CNY
Payment Services Specialist Insurance 357,700 CNY
Policy Change Director Insurance 566,900 CNY
Policy Change Supervisor Insurance 371,100 CNY
Policy Change Technician Insurance 172,200 CNY
Risk Analyst Insurance 396,300 CNY
Risk Management Director Insurance 649,700 CNY
Risk Management Supervisor Insurance 437,900 CNY
Risk Manager Insurance 683,400 CNY
Risk Modeling Manager Insurance 645,800 CNY
Title Insurance Typist Insurance 315,700 CNY
Training Manager Insurance 401,300 CNY

Salary Comparison by City

If you want to compare salaries with different cities in China, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Beijing 357,300 CNY
Changchun 317,700 CNY
Changsha 294,700 CNY
Chengdu 367,900 CNY
Chongqing 363,000 CNY
Dalian 305,600 CNY
Dongguan 311,700 CNY
Foshan 312,400 CNY
Fuzhou 292,000 CNY
Guangzhou 386,400 CNY
Hangzhou 367,900 CNY
Harbin 341,400 CNY
Jinan 341,400 CNY
Kunming 282,500 CNY
Nanjing 320,500 CNY
Qingdao 322,600 CNY
Quanzhou 299,500 CNY
Shanghai 353,600 CNY
Shantou 325,800 CNY
Shenyang 317,700 CNY
Shenzhen 330,900 CNY
Suzhou 314,500 CNY
Tianjin 357,300 CNY
Wenzhou 308,900 CNY
Wuhan 357,300 CNY
Wuxi 282,300 CNY
Xi an 325,800 CNY
Xiamen 294,300 CNY
Zhengzhou 275,200 CNY

Salary Comparison by State

The table below includes links to the average salary for each state in China.

City Average Salary
Anhui 335,800 CNY
Beijing 277,400 CNY
Chongqing 297,000 CNY
Fujian 319,600 CNY
Gansu 299,500 CNY
Guangdong 369,300 CNY
Guangxi 340,400 CNY
Guizhou 314,500 CNY
Hainan 283,700 CNY
Hebei 365,400 CNY
Heilongjiang 325,900 CNY
Henan 378,800 CNY
Hubei 362,200 CNY
Hunan 369,300 CNY
Jiangsu 345,100 CNY
Jiangxi 320,500 CNY
Jilin 294,700 CNY
Liaoning 322,600 CNY
Nei Monggol 294,300 CNY
Ningxia 275,800 CNY
Qinghai 273,000 CNY
Shaanxi 322,600 CNY
Shandong 375,200 CNY
Shanghai 301,300 CNY
Shanxi 322,600 CNY
Sichuan 376,800 CNY
Tianjin 296,000 CNY
Xinjiang Uygur 307,400 CNY
Xizang [Tibet] 259,100 CNY
Yunnan 325,800 CNY
Zhejiang 332,500 CNY

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