Average Client Service Representative Salary in Swaziland for 2024

In this article, we will look at the average Client Service Representative salary for 2024 in Swaziland and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Swazi lilangeni. To keep things simple, we are using the SZL currency code instead of the currency symbol L.

How Much Does a Client Service Representative Make in Swaziland?

A Client Service Representative working in Swaziland will typically earn around 21,380 SZL per year, and this can range from the lowest average salary of about 12,840 SZL to the highest average salary of 31,180 SZL.

Average Annual Salary
21,380 SZL
Average Monthly Salary
1,781 SZL

Lowest Annual Salary
12,840 SZL
Lowest Monthly Salary
1,070 SZL

Highest Annual Salary
31,180 SZL
Highest Monthly Salary
2,598 SZL

These are average salaries for a Client Service Representative in Swaziland and include benefits such as housing and transport. It's also possible for a Client Service Representative to earn more or less than the average salaries shown above.

Client Service Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Client Service Representative Salaries in Swaziland

So we've looked at the average salaries a Client Service Representative will earn in Swaziland. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Client Service Representative can earn between 12,840 SZL and 31,180 SZL on average in Swaziland. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Client Service Representative in Swaziland is 19,480 SZL. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 19,480 SZL, and 50% of the population earn more than 19,480 SZL.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Client Service Representative salary in Swaziland, 25% of the population are earning less than 12,000 SZL while 75% of the population earn more than 12,000 SZL.

75% of the population earn less than 25,220 SZL, and 25% of the population earn more than 25,220 SZL.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Client Service Representative Salary by Experience Level in Swaziland

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average client service representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Client Service Representative in Swaziland that has less than two years of experience can expect to earn somewhere in the region of 12,120 SZL.
  • 2 - 5 Years Experience. With two to five years of experience the average Client Service Representative salary would increase to 17,100 SZL.
  • 5 - 10 Years Experience. From five to ten years of experience as a Client Service Representative, the average salary would be 23,380 SZL.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 24,200 SZL.
  • 15 - 20 Years Experience. A Client Service Representative with 15 to 20 years of experience can earn an average of 29,840 SZL.
  • 20+ Years Experience. For a Client Service Representative with more than 20 years, the expected average salary increases to 32,020 SZL.

Average Salary by Experience Chart

0-2 Years
12,120 SZL
2-5 Years +23%
17,100 SZL
5-10 Years +42%
23,380 SZL
10-15 Years +17%
24,200 SZL
15-20 Years +10%
29,840 SZL
20+ Years +6%
32,020 SZL

Client Service Representative Salary by Education Level in Swaziland

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Client Service Representative in Swaziland based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Client Service Representative in Swaziland with a high school education can earn an average salary of 17,100 SZL.

  • Certificate or Diploma. A Client Service Representative in Swaziland with a certificate or diploma education can earn an average salary of 19,940 SZL.

  • Bachelor's Degree. A Client Service Representative in Swaziland with a bachelor's degree education can earn an average salary of 29,160 SZL.

Average Salary by Education Chart

High School
17,100 SZL
Certificate or Diploma +40%
19,940 SZL
Bachelor's Degree +42%
29,160 SZL

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Swaziland is around 22,500 to 67,600 SZL and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Client Service Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Swaziland, a male client service representative will earn an average of 20,460 SZL, while a female client service representative will earn around 18,280 SZL.

This means that a male client service representative earns approximately 12% more than a female client service representative for performing the same job.

Average Salary by Gender Chart in Swaziland

Male
20,460 SZL
Female -12%
18,280 SZL

Client Service Representative Average Pay Raise in Swaziland

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Client Service Representative in Swaziland is around 6% every 28 months.

The national average pay raise across all professions and industries in Swaziland is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 28 ) × 12  = 3%

What this means is that a Client Service Representative in Swaziland can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Swaziland for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Swaziland.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
1%
Energy
2%
Information Technology
3%
Healthcare
4%
Travel
5%
Construction
6%
Education
7%

Client Service Representative Bonus and Incentive Rates in Swaziland

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Client Service Representative is a low bonus based job, with 33% of employees reporting at least one bonus in the last 12 months.

67% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
33%
No Bonus
67%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Swaziland earn approximately 9% more than private sector employees in the same role.

Public Sector
55,580 SZL
Private Sector -9%
50,980 SZL

Salaries for Jobs Similar to a Client Service Representative

In the table below, we have salary information for jobs that are similar to a Client Service Representative in Swaziland.

Job Title Category Salary
Account Representative Customer Service and Call Center 25,940 SZL
Account Service Representative Customer Service and Call Center 23,700 SZL
Business Support Specialist Customer Service and Call Center 34,480 SZL
Call Center Advisor Customer Service and Call Center 28,820 SZL
Call Center Duty Manager Customer Service and Call Center 38,180 SZL
Call Center Manager Customer Service and Call Center 65,920 SZL
Call Center Manager Customer Service and Call Center 69,180 SZL
Call Center Quality Analyst Customer Service and Call Center 45,060 SZL
Call Center Representative Customer Service and Call Center 19,060 SZL
Call Center Representative Customer Service and Call Center 20,460 SZL
Call Center Scheduler Customer Service and Call Center 24,280 SZL
Call Center Scheduling Manager Customer Service and Call Center 35,560 SZL
Call Center Supervisor Customer Service and Call Center 30,800 SZL
Call Center Team Leader Customer Service and Call Center 36,940 SZL
Client Engagement Specialest Customer Service and Call Center 38,700 SZL
Client Executive Customer Service and Call Center 31,540 SZL
Client Liaison Officer Customer Service and Call Center 21,380 SZL
Client Relations Manager Customer Service and Call Center 73,880 SZL
Client Relationship Executive Customer Service and Call Center 70,940 SZL
Client Relationship Manager Customer Service and Call Center 77,120 SZL
Client Service Analyst Customer Service and Call Center 42,960 SZL
Client Strategy Specialist Customer Service and Call Center 47,180 SZL
Contracts Specialist Customer Service and Call Center 34,120 SZL
Customer Care Officer Customer Service and Call Center 20,000 SZL
Customer Care Representative Customer Service and Call Center 21,400 SZL
Customer Center Supervisor Customer Service and Call Center 23,260 SZL
Customer Experience Analyst Customer Service and Call Center 23,700 SZL
Customer Experience Manager Customer Service and Call Center 73,020 SZL
Customer Experience Specialist Customer Service and Call Center 46,840 SZL
Customer Fulfillment Specialist Customer Service and Call Center 42,320 SZL
Customer Insights Analyst Customer Service and Call Center 43,520 SZL
Customer Problem Manager Customer Service and Call Center 47,720 SZL
Customer Relations Manager Customer Service and Call Center 70,880 SZL
Customer Relations Specialist Customer Service and Call Center 43,520 SZL
Customer Sales Representative Customer Service and Call Center 19,160 SZL
Customer Sales Support Customer Service and Call Center 21,020 SZL
Customer Service Administration Customer Service and Call Center 27,020 SZL
Customer Service Advisor Customer Service and Call Center 43,760 SZL
Customer Service Agent Customer Service and Call Center 20,940 SZL
Customer Service Associate Customer Service and Call Center 21,380 SZL
Customer Service Coordinator Customer Service and Call Center 23,360 SZL
Customer Service Country Manager Customer Service and Call Center 85,080 SZL
Customer Service Executive Customer Service and Call Center 50,980 SZL
Customer Service Manager Customer Service and Call Center 78,420 SZL
Customer Service Manager Customer Service and Call Center 80,180 SZL
Customer Service Officer Customer Service and Call Center 21,020 SZL
Customer Service Representative Customer Service and Call Center 20,000 SZL
Customer Service Sales Support Customer Service and Call Center 19,380 SZL
Customer Service Specialist Customer Service and Call Center 21,640 SZL
Customer Service Supervisor Customer Service and Call Center 32,200 SZL
Customer Service Team Leader Customer Service and Call Center 49,700 SZL
Customer Service Trainer Customer Service and Call Center 39,420 SZL
Customer Service Working Supervisor Customer Service and Call Center 38,260 SZL
Customer Solutions Representative Customer Service and Call Center 46,880 SZL
Customer Success Manager Customer Service and Call Center 72,180 SZL
Customer Success Specialist Customer Service and Call Center 46,720 SZL
Customer Support Agent Customer Service and Call Center 19,940 SZL
Dispute Resolution Specialist Customer Service and Call Center 39,080 SZL
Field Service Representative Customer Service and Call Center 23,520 SZL
Guest Relations Officer Customer Service and Call Center 18,260 SZL
Guest Service Agent Customer Service and Call Center 17,620 SZL
Inbound Call Center Representative Customer Service and Call Center 23,520 SZL
Inbound Sales Representative Customer Service and Call Center 20,000 SZL
Internet Banking Supervisor Customer Service and Call Center 67,560 SZL
Lead Administrator Customer Service and Call Center 45,580 SZL
Logistics Coordinator Customer Service and Call Center 23,660 SZL
Operations Support Manager Customer Service and Call Center 62,420 SZL
Real Time Analyst Customer Service and Call Center 43,520 SZL
Regional Account Manager Customer Service and Call Center 72,780 SZL
Service Administrator Customer Service and Call Center 34,960 SZL
Service Delivery Manager Customer Service and Call Center 68,360 SZL
Service Writer Customer Service and Call Center 19,640 SZL
Sourcing Assistant Customer Service and Call Center 14,540 SZL
Telephone Operator Customer Service and Call Center 17,100 SZL
Vendor Administration Specialist Customer Service and Call Center 24,200 SZL
Workforce Manager Customer Service and Call Center 46,720 SZL

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