Average Call Center Scheduling Manager Salary in Malawi for 2024

In this article, we will look at the average Call Center Scheduling Manager salary for 2024 in Malawi and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Malawian kwacha. To keep things simple, we are using the MWK currency code instead of the currency symbol MK.

How Much Does a Call Center Scheduling Manager Make in Malawi?

A Call Center Scheduling Manager working in Malawi will typically earn around 1,198,300 MWK per year, and this can range from the lowest average salary of about 626,800 MWK to the highest average salary of 1,846,200 MWK.

Average Annual Salary
1,198,300 MWK
Average Monthly Salary
99,858 MWK

Lowest Annual Salary
626,800 MWK
Lowest Monthly Salary
52,233 MWK

Highest Annual Salary
1,846,200 MWK
Highest Monthly Salary
153,850 MWK

These are average salaries for a Call Center Scheduling Manager in Malawi and include benefits such as housing and transport. It's also possible for a Call Center Scheduling Manager to earn more or less than the average salaries shown above.

Call Center Scheduling Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Scheduling Manager Salaries in Malawi

So we've looked at the average salaries a Call Center Scheduling Manager will earn in Malawi. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Scheduling Manager can earn between 626,800 MWK and 1,846,200 MWK on average in Malawi. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Scheduling Manager in Malawi is 1,157,300 MWK. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 1,157,300 MWK, and 50% of the population earn more than 1,157,300 MWK.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Scheduling Manager salary in Malawi, 25% of the population are earning less than 802,400 MWK while 75% of the population earn more than 802,400 MWK.

75% of the population earn less than 1,440,700 MWK, and 25% of the population earn more than 1,440,700 MWK.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Scheduling Manager Salary by Experience Level in Malawi

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center scheduling manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Scheduling Manager in Malawi that has less than two years of experience can expect to earn somewhere in the region of 712,100 MWK.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Scheduling Manager salary would increase to 956,200 MWK.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Scheduling Manager, the average salary would be 1,235,600 MWK.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 1,500,800 MWK.
  • 15 - 20 Years Experience. A Call Center Scheduling Manager with 15 to 20 years of experience can earn an average of 1,645,600 MWK.
  • 20+ Years Experience. For a Call Center Scheduling Manager with more than 20 years, the expected average salary increases to 1,728,900 MWK.

Average Salary by Experience Chart

0-2 Years
712,100 MWK
2-5 Years +34%
956,200 MWK
5-10 Years +30%
1,235,600 MWK
10-15 Years +21%
1,500,800 MWK
15-20 Years +9%
1,645,600 MWK
20+ Years +5%
1,728,900 MWK

Call Center Scheduling Manager Salary by Education Level in Malawi

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Scheduling Manager in Malawi based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Scheduling Manager in Malawi with a high school education can earn an average salary of 858,400 MWK.

  • Certificate or Diploma. A Call Center Scheduling Manager in Malawi with a certificate or diploma education can earn an average salary of 979,300 MWK.

  • Bachelor's Degree. A Call Center Scheduling Manager in Malawi with a bachelor's degree education can earn an average salary of 1,380,400 MWK.

  • Master's Degree. A Call Center Scheduling Manager in Malawi with a master's degree education can earn an average salary of 1,668,900 MWK.

Average Salary by Education Chart

High School
858,400 MWK
Certificate or Diploma +14%
979,300 MWK
Bachelor's Degree +41%
1,380,400 MWK
Master's Degree +21%
1,668,900 MWK

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Malawi is around 822,000 to 2,470,000 MWK and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Scheduling Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Malawi, a male call center scheduling manager will earn an average of 1,283,600 MWK, while a female call center scheduling manager will earn around 1,152,700 MWK.

This means that a male call center scheduling manager earns approximately 11% more than a female call center scheduling manager for performing the same job.

Average Salary by Gender Chart in Malawi

Male
1,283,600 MWK
Female -11%
1,152,700 MWK

Call Center Scheduling Manager Average Pay Raise in Malawi

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Scheduling Manager in Malawi is around 6% every 30 months.

The national average pay raise across all professions and industries in Malawi is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Call Center Scheduling Manager in Malawi can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Malawi for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Malawi.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Call Center Scheduling Manager Bonus and Incentive Rates in Malawi

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Scheduling Manager is a low bonus based job, with 34% of employees reporting at least one bonus in the last 12 months.

66% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
34%
No Bonus
66%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Malawi earn approximately 14% more than private sector employees in the same role.

Public Sector
2,136,200 MWK
Private Sector -14%
1,870,400 MWK

Salaries for Jobs Similar to a Call Center Scheduling Manager

In the table below, we have salary information for jobs that are similar to a Call Center Scheduling Manager in Malawi.

Job Title Category Salary
Account Representative Customer Service and Call Center 860,300 MWK
Account Service Representative Customer Service and Call Center 922,900 MWK
Business Support Specialist Customer Service and Call Center 1,296,900 MWK
Call Center Advisor Customer Service and Call Center 948,900 MWK
Call Center Duty Manager Customer Service and Call Center 1,380,400 MWK
Call Center Manager Customer Service and Call Center 2,362,300 MWK
Call Center Manager Customer Service and Call Center 2,495,600 MWK
Call Center Quality Analyst Customer Service and Call Center 1,450,700 MWK
Call Center Representative Customer Service and Call Center 747,400 MWK
Call Center Representative Customer Service and Call Center 781,200 MWK
Call Center Scheduler Customer Service and Call Center 895,900 MWK
Call Center Supervisor Customer Service and Call Center 1,023,400 MWK
Call Center Team Leader Customer Service and Call Center 1,273,300 MWK
Client Engagement Specialest Customer Service and Call Center 1,380,400 MWK
Client Executive Customer Service and Call Center 1,054,900 MWK
Client Liaison Officer Customer Service and Call Center 713,900 MWK
Client Relations Manager Customer Service and Call Center 2,734,500 MWK
Client Relationship Executive Customer Service and Call Center 2,508,300 MWK
Client Relationship Manager Customer Service and Call Center 2,748,900 MWK
Client Service Analyst Customer Service and Call Center 1,500,800 MWK
Client Service Representative Customer Service and Call Center 728,500 MWK
Client Strategy Specialist Customer Service and Call Center 1,570,900 MWK
Contracts Specialist Customer Service and Call Center 1,185,300 MWK
Customer Care Officer Customer Service and Call Center 778,900 MWK
Customer Care Representative Customer Service and Call Center 751,100 MWK
Customer Center Supervisor Customer Service and Call Center 884,700 MWK
Customer Experience Analyst Customer Service and Call Center 922,300 MWK
Customer Experience Manager Customer Service and Call Center 2,676,200 MWK
Customer Experience Specialist Customer Service and Call Center 1,693,600 MWK
Customer Fulfillment Specialist Customer Service and Call Center 1,583,700 MWK
Customer Insights Analyst Customer Service and Call Center 1,547,500 MWK
Customer Problem Manager Customer Service and Call Center 1,645,600 MWK
Customer Relations Manager Customer Service and Call Center 2,773,700 MWK
Customer Relations Specialist Customer Service and Call Center 1,583,700 MWK
Customer Sales Representative Customer Service and Call Center 713,900 MWK
Customer Sales Support Customer Service and Call Center 767,400 MWK
Customer Service Administration Customer Service and Call Center 939,600 MWK
Customer Service Advisor Customer Service and Call Center 1,716,600 MWK
Customer Service Agent Customer Service and Call Center 780,600 MWK
Customer Service Associate Customer Service and Call Center 746,600 MWK
Customer Service Coordinator Customer Service and Call Center 875,000 MWK
Customer Service Country Manager Customer Service and Call Center 2,998,500 MWK
Customer Service Executive Customer Service and Call Center 1,858,200 MWK
Customer Service Manager Customer Service and Call Center 2,593,900 MWK
Customer Service Manager Customer Service and Call Center 2,748,900 MWK
Customer Service Officer Customer Service and Call Center 772,700 MWK
Customer Service Representative Customer Service and Call Center 743,300 MWK
Customer Service Sales Support Customer Service and Call Center 741,500 MWK
Customer Service Specialist Customer Service and Call Center 717,900 MWK
Customer Service Supervisor Customer Service and Call Center 1,182,800 MWK
Customer Service Team Leader Customer Service and Call Center 1,703,200 MWK
Customer Service Trainer Customer Service and Call Center 1,440,700 MWK
Customer Service Working Supervisor Customer Service and Call Center 1,273,300 MWK
Customer Solutions Representative Customer Service and Call Center 1,703,200 MWK
Customer Success Manager Customer Service and Call Center 2,579,200 MWK
Customer Success Specialist Customer Service and Call Center 1,655,500 MWK
Customer Support Agent Customer Service and Call Center 782,500 MWK
Dispute Resolution Specialist Customer Service and Call Center 1,333,900 MWK
Field Service Representative Customer Service and Call Center 783,800 MWK
Guest Relations Officer Customer Service and Call Center 580,600 MWK
Guest Service Agent Customer Service and Call Center 623,200 MWK
Inbound Call Center Representative Customer Service and Call Center 744,700 MWK
Inbound Sales Representative Customer Service and Call Center 780,700 MWK
Internet Banking Supervisor Customer Service and Call Center 2,495,600 MWK
Lead Administrator Customer Service and Call Center 1,537,500 MWK
Logistics Coordinator Customer Service and Call Center 864,900 MWK
Operations Support Manager Customer Service and Call Center 2,339,200 MWK
Real Time Analyst Customer Service and Call Center 1,464,200 MWK
Regional Account Manager Customer Service and Call Center 2,533,800 MWK
Service Administrator Customer Service and Call Center 1,249,900 MWK
Service Delivery Manager Customer Service and Call Center 2,617,900 MWK
Service Writer Customer Service and Call Center 641,900 MWK
Sourcing Assistant Customer Service and Call Center 539,700 MWK
Telephone Operator Customer Service and Call Center 592,600 MWK
Vendor Administration Specialist Customer Service and Call Center 919,700 MWK
Workforce Manager Customer Service and Call Center 1,594,500 MWK

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