Average Call Center Scheduler Salary in Zimbabwe for 2024

In this article, we will look at the average Call Center Scheduler salary for 2024 in Zimbabwe and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Zimbabwean dollar. To keep things simple, we are using the ZWL currency code instead of the currency symbol $.

How Much Does a Call Center Scheduler Make in Zimbabwe?

A Call Center Scheduler working in Zimbabwe will typically earn around 1,138,300 ZWL per year, and this can range from the lowest average salary of about 524,700 ZWL to the highest average salary of 1,811,000 ZWL.

Average Annual Salary
1,138,300 ZWL
Average Monthly Salary
94,858 ZWL

Lowest Annual Salary
524,700 ZWL
Lowest Monthly Salary
43,725 ZWL

Highest Annual Salary
1,811,000 ZWL
Highest Monthly Salary
150,916 ZWL

These are average salaries for a Call Center Scheduler in Zimbabwe and include benefits such as housing and transport. It's also possible for a Call Center Scheduler to earn more or less than the average salaries shown above.

Call Center Scheduler salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Scheduler Salaries in Zimbabwe

So we've looked at the average salaries a Call Center Scheduler will earn in Zimbabwe. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Scheduler can earn between 524,700 ZWL and 1,811,000 ZWL on average in Zimbabwe. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Scheduler in Zimbabwe is 1,235,600 ZWL. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 1,235,600 ZWL, and 50% of the population earn more than 1,235,600 ZWL.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Scheduler salary in Zimbabwe, 25% of the population are earning less than 791,200 ZWL while 75% of the population earn more than 791,200 ZWL.

75% of the population earn less than 1,645,600 ZWL, and 25% of the population earn more than 1,645,600 ZWL.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Scheduler Salary by Experience Level in Zimbabwe

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center scheduler salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Scheduler in Zimbabwe that has less than two years of experience can expect to earn somewhere in the region of 596,100 ZWL.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Scheduler salary would increase to 794,900 ZWL.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Scheduler, the average salary would be 1,174,600 ZWL.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 1,428,800 ZWL.
  • 15 - 20 Years Experience. A Call Center Scheduler with 15 to 20 years of experience can earn an average of 1,560,800 ZWL.
  • 20+ Years Experience. For a Call Center Scheduler with more than 20 years, the expected average salary increases to 1,693,600 ZWL.

Average Salary by Experience Chart

0-2 Years
596,100 ZWL
2-5 Years +34%
794,900 ZWL
5-10 Years +48%
1,174,600 ZWL
10-15 Years +22%
1,428,800 ZWL
15-20 Years +9%
1,560,800 ZWL
20+ Years +8%
1,693,600 ZWL

Call Center Scheduler Salary by Education Level in Zimbabwe

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Scheduler in Zimbabwe based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Scheduler in Zimbabwe with a high school education can earn an average salary of 680,100 ZWL.

  • Certificate or Diploma. A Call Center Scheduler in Zimbabwe with a certificate or diploma education can earn an average salary of 1,067,300 ZWL.

  • Bachelor's Degree. A Call Center Scheduler in Zimbabwe with a bachelor's degree education can earn an average salary of 1,788,300 ZWL.

Average Salary by Education Chart

High School
680,100 ZWL
Certificate or Diploma +57%
1,067,300 ZWL
Bachelor's Degree +68%
1,788,300 ZWL

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Zimbabwe is around 1,080,000 to 3,250,000 ZWL and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Scheduler Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Zimbabwe, a male call center scheduler will earn an average of 1,212,800 ZWL, while a female call center scheduler will earn around 1,074,600 ZWL.

This means that a male call center scheduler earns approximately 13% more than a female call center scheduler for performing the same job.

Average Salary by Gender Chart in Zimbabwe

Male
1,212,800 ZWL
Female -13%
1,074,600 ZWL

Call Center Scheduler Average Pay Raise in Zimbabwe

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Scheduler in Zimbabwe is around 5% every 29 months.

The national average pay raise across all professions and industries in Zimbabwe is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 5 ÷ 29 ) × 12  = 2%

What this means is that a Call Center Scheduler in Zimbabwe can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Zimbabwe for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Zimbabwe.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Call Center Scheduler Bonus and Incentive Rates in Zimbabwe

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Scheduler is a low bonus based job, with 40% of employees reporting at least one bonus in the last 12 months.

60% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
40%
No Bonus
60%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Zimbabwe earn approximately 25% more than private sector employees in the same role.

Public Sector
2,893,600 ZWL
Private Sector -25%
2,314,800 ZWL

Salaries for Jobs Similar to a Call Center Scheduler

In the table below, we have salary information for jobs that are similar to a Call Center Scheduler in Zimbabwe.

Job Title Category Salary
Account Representative Customer Service and Call Center 1,152,700 ZWL
Account Service Representative Customer Service and Call Center 1,179,800 ZWL
Business Support Specialist Customer Service and Call Center 1,655,500 ZWL
Call Center Advisor Customer Service and Call Center 1,296,900 ZWL
Call Center Duty Manager Customer Service and Call Center 1,678,300 ZWL
Call Center Manager Customer Service and Call Center 3,047,800 ZWL
Call Center Manager Customer Service and Call Center 3,312,100 ZWL
Call Center Quality Analyst Customer Service and Call Center 1,990,300 ZWL
Call Center Representative Customer Service and Call Center 939,600 ZWL
Call Center Representative Customer Service and Call Center 957,800 ZWL
Call Center Scheduling Manager Customer Service and Call Center 1,560,800 ZWL
Call Center Supervisor Customer Service and Call Center 1,357,900 ZWL
Call Center Team Leader Customer Service and Call Center 1,668,900 ZWL
Client Engagement Specialest Customer Service and Call Center 1,811,000 ZWL
Client Executive Customer Service and Call Center 1,417,600 ZWL
Client Liaison Officer Customer Service and Call Center 932,000 ZWL
Client Relations Manager Customer Service and Call Center 3,529,600 ZWL
Client Relationship Executive Customer Service and Call Center 3,085,500 ZWL
Client Relationship Manager Customer Service and Call Center 3,648,200 ZWL
Client Service Analyst Customer Service and Call Center 2,065,400 ZWL
Client Service Representative Customer Service and Call Center 999,500 ZWL
Client Strategy Specialist Customer Service and Call Center 1,990,300 ZWL
Contracts Specialist Customer Service and Call Center 1,524,300 ZWL
Customer Care Officer Customer Service and Call Center 1,019,200 ZWL
Customer Care Representative Customer Service and Call Center 943,800 ZWL
Customer Center Supervisor Customer Service and Call Center 1,124,200 ZWL
Customer Experience Analyst Customer Service and Call Center 1,178,000 ZWL
Customer Experience Manager Customer Service and Call Center 3,610,800 ZWL
Customer Experience Specialist Customer Service and Call Center 2,184,900 ZWL
Customer Fulfillment Specialist Customer Service and Call Center 2,076,600 ZWL
Customer Insights Analyst Customer Service and Call Center 2,065,400 ZWL
Customer Problem Manager Customer Service and Call Center 2,207,600 ZWL
Customer Relations Manager Customer Service and Call Center 3,421,600 ZWL
Customer Relations Specialist Customer Service and Call Center 2,124,400 ZWL
Customer Sales Representative Customer Service and Call Center 991,100 ZWL
Customer Sales Support Customer Service and Call Center 973,800 ZWL
Customer Service Administration Customer Service and Call Center 1,212,800 ZWL
Customer Service Advisor Customer Service and Call Center 2,242,500 ZWL
Customer Service Agent Customer Service and Call Center 1,021,800 ZWL
Customer Service Associate Customer Service and Call Center 974,600 ZWL
Customer Service Coordinator Customer Service and Call Center 1,159,000 ZWL
Customer Service Country Manager Customer Service and Call Center 4,032,100 ZWL
Customer Service Executive Customer Service and Call Center 2,362,300 ZWL
Customer Service Manager Customer Service and Call Center 3,349,100 ZWL
Customer Service Manager Customer Service and Call Center 3,406,900 ZWL
Customer Service Officer Customer Service and Call Center 953,300 ZWL
Customer Service Representative Customer Service and Call Center 972,200 ZWL
Customer Service Sales Support Customer Service and Call Center 915,100 ZWL
Customer Service Specialist Customer Service and Call Center 995,000 ZWL
Customer Service Supervisor Customer Service and Call Center 1,476,700 ZWL
Customer Service Team Leader Customer Service and Call Center 2,266,400 ZWL
Customer Service Trainer Customer Service and Call Center 1,765,300 ZWL
Customer Service Working Supervisor Customer Service and Call Center 1,606,100 ZWL
Customer Solutions Representative Customer Service and Call Center 2,197,700 ZWL
Customer Success Manager Customer Service and Call Center 3,406,900 ZWL
Customer Success Specialist Customer Service and Call Center 2,052,200 ZWL
Customer Support Agent Customer Service and Call Center 1,021,800 ZWL
Dispute Resolution Specialist Customer Service and Call Center 1,811,000 ZWL
Field Service Representative Customer Service and Call Center 1,064,100 ZWL
Guest Relations Officer Customer Service and Call Center 744,600 ZWL
Guest Service Agent Customer Service and Call Center 762,400 ZWL
Inbound Call Center Representative Customer Service and Call Center 939,000 ZWL
Inbound Sales Representative Customer Service and Call Center 956,200 ZWL
Internet Banking Supervisor Customer Service and Call Center 3,156,400 ZWL
Lead Administrator Customer Service and Call Center 2,015,600 ZWL
Logistics Coordinator Customer Service and Call Center 1,104,400 ZWL
Operations Support Manager Customer Service and Call Center 3,061,300 ZWL
Real Time Analyst Customer Service and Call Center 1,930,500 ZWL
Regional Account Manager Customer Service and Call Center 3,385,800 ZWL
Service Administrator Customer Service and Call Center 1,524,300 ZWL
Service Delivery Manager Customer Service and Call Center 3,349,100 ZWL
Service Writer Customer Service and Call Center 849,200 ZWL
Sourcing Assistant Customer Service and Call Center 702,800 ZWL
Telephone Operator Customer Service and Call Center 724,000 ZWL
Vendor Administration Specialist Customer Service and Call Center 1,187,900 ZWL
Workforce Manager Customer Service and Call Center 2,003,200 ZWL

Salary Comparison by City

If you want to compare salaries with different cities in Zimbabwe, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Bulawayo 1,189,900 ZWL
Harare 1,224,800 ZWL

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