Average Call Center Representative Salary in Samoa for 2024

In this article, we will look at the average Call Center Representative salary for 2024 in Samoa and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Samoan tālā. To keep things simple, we are using the WST currency code instead of the currency symbol T.

How Much Does a Call Center Representative Make in Samoa?

A Call Center Representative working in Samoa will typically earn around 12,840 WST per year, and this can range from the lowest average salary of about 6,760 WST to the highest average salary of 15,700 WST.

Average Annual Salary
12,840 WST
Average Monthly Salary
1,070 WST

Lowest Annual Salary
6,760 WST
Lowest Monthly Salary
563 WST

Highest Annual Salary
15,700 WST
Highest Monthly Salary
1,308 WST

These are average salaries for a Call Center Representative in Samoa and include benefits such as housing and transport. It's also possible for a Call Center Representative to earn more or less than the average salaries shown above.

Call Center Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Representative Salaries in Samoa

So we've looked at the average salaries a Call Center Representative will earn in Samoa. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Representative can earn between 6,760 WST and 15,700 WST on average in Samoa. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Representative in Samoa is 9,940 WST. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 9,940 WST, and 50% of the population earn more than 9,940 WST.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Representative salary in Samoa, 25% of the population are earning less than 5,960 WST while 75% of the population earn more than 5,960 WST.

75% of the population earn less than 17,260 WST, and 25% of the population earn more than 17,260 WST.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Representative Salary by Experience Level in Samoa

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Representative in Samoa that has less than two years of experience can expect to earn somewhere in the region of 5,400 WST.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Representative salary would increase to 8,960 WST.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Representative, the average salary would be 9,940 WST.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 12,580 WST.
  • 15 - 20 Years Experience. A Call Center Representative with 15 to 20 years of experience can earn an average of 13,100 WST.
  • 20+ Years Experience. For a Call Center Representative with more than 20 years, the expected average salary increases to 17,540 WST.

Average Salary by Experience Chart

0-2 Years
5,400 WST
2-5 Years +38%
8,960 WST
5-10 Years +42%
9,940 WST
10-15 Years +22%
12,580 WST
15-20 Years +6%
13,100 WST
20+ Years +9%
17,540 WST

Call Center Representative Salary by Education Level in Samoa

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Representative in Samoa based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Representative in Samoa with a high school education can earn an average salary of 6,080 WST.

  • Certificate or Diploma. A Call Center Representative in Samoa with a certificate or diploma education can earn an average salary of 12,300 WST.

  • Bachelor's Degree. A Call Center Representative in Samoa with a bachelor's degree education can earn an average salary of 16,880 WST.

Average Salary by Education Chart

High School
6,080 WST
Certificate or Diploma +51%
12,300 WST
Bachelor's Degree +50%
16,880 WST

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Samoa is around 12,200 to 36,600 WST and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Samoa, a male call center representative will earn an average of 12,020 WST, while a female call center representative will earn around 13,660 WST.

This means that a male call center representative earns approximately 12% less than a female call center representative for performing the same job.

Average Salary by Gender Chart in Samoa

Male
12,020 WST
Female +12%
13,660 WST

Call Center Representative Average Pay Raise in Samoa

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Representative in Samoa is around 6% every 28 months.

The national average pay raise across all professions and industries in Samoa is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 28 ) × 12  = 3%

What this means is that a Call Center Representative in Samoa can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Samoa for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Samoa.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Call Center Representative Bonus and Incentive Rates in Samoa

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Representative is a low bonus based job, with 39% of employees reporting at least one bonus in the last 12 months.

61% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
39%
No Bonus
61%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Samoa earn approximately 14% more than private sector employees in the same role.

Public Sector
33,120 WST
Private Sector -14%
29,040 WST

Salaries for Jobs Similar to a Call Center Representative

In the table below, we have salary information for jobs that are similar to a Call Center Representative in Samoa.

Job Title Category Salary
Account Representative Customer Service and Call Center 12,120 WST
Account Service Representative Customer Service and Call Center 13,060 WST
Business Support Specialist Customer Service and Call Center 19,220 WST
Call Center Advisor Customer Service and Call Center 13,560 WST
Call Center Duty Manager Customer Service and Call Center 19,020 WST
Call Center Manager Customer Service and Call Center 32,900 WST
Call Center Manager Customer Service and Call Center 33,520 WST
Call Center Quality Analyst Customer Service and Call Center 21,560 WST
Call Center Scheduler Customer Service and Call Center 12,620 WST
Call Center Scheduling Manager Customer Service and Call Center 18,780 WST
Call Center Supervisor Customer Service and Call Center 13,100 WST
Call Center Team Leader Customer Service and Call Center 15,920 WST
Client Engagement Specialest Customer Service and Call Center 19,160 WST
Client Executive Customer Service and Call Center 15,880 WST
Client Liaison Officer Customer Service and Call Center 12,020 WST
Client Relations Manager Customer Service and Call Center 38,680 WST
Client Relationship Executive Customer Service and Call Center 35,560 WST
Client Relationship Manager Customer Service and Call Center 38,140 WST
Client Service Analyst Customer Service and Call Center 19,980 WST
Client Service Representative Customer Service and Call Center 12,300 WST
Client Strategy Specialist Customer Service and Call Center 23,520 WST
Contracts Specialist Customer Service and Call Center 17,860 WST
Customer Care Officer Customer Service and Call Center 12,020 WST
Customer Care Representative Customer Service and Call Center 8,880 WST
Customer Center Supervisor Customer Service and Call Center 11,360 WST
Customer Experience Analyst Customer Service and Call Center 13,900 WST
Customer Experience Manager Customer Service and Call Center 37,880 WST
Customer Experience Specialist Customer Service and Call Center 24,840 WST
Customer Fulfillment Specialist Customer Service and Call Center 19,060 WST
Customer Insights Analyst Customer Service and Call Center 19,980 WST
Customer Problem Manager Customer Service and Call Center 23,400 WST
Customer Relations Manager Customer Service and Call Center 34,380 WST
Customer Relations Specialist Customer Service and Call Center 24,280 WST
Customer Sales Representative Customer Service and Call Center 10,220 WST
Customer Sales Support Customer Service and Call Center 12,760 WST
Customer Service Administration Customer Service and Call Center 13,900 WST
Customer Service Advisor Customer Service and Call Center 22,660 WST
Customer Service Agent Customer Service and Call Center 9,960 WST
Customer Service Associate Customer Service and Call Center 12,300 WST
Customer Service Coordinator Customer Service and Call Center 10,980 WST
Customer Service Country Manager Customer Service and Call Center 40,040 WST
Customer Service Executive Customer Service and Call Center 25,940 WST
Customer Service Manager Customer Service and Call Center 36,720 WST
Customer Service Manager Customer Service and Call Center 37,380 WST
Customer Service Officer Customer Service and Call Center 11,300 WST
Customer Service Representative Customer Service and Call Center 12,020 WST
Customer Service Sales Support Customer Service and Call Center 7,820 WST
Customer Service Specialist Customer Service and Call Center 9,460 WST
Customer Service Supervisor Customer Service and Call Center 14,140 WST
Customer Service Team Leader Customer Service and Call Center 22,420 WST
Customer Service Trainer Customer Service and Call Center 20,300 WST
Customer Service Working Supervisor Customer Service and Call Center 17,740 WST
Customer Solutions Representative Customer Service and Call Center 23,140 WST
Customer Success Manager Customer Service and Call Center 35,000 WST
Customer Success Specialist Customer Service and Call Center 23,500 WST
Customer Support Agent Customer Service and Call Center 8,880 WST
Dispute Resolution Specialist Customer Service and Call Center 18,940 WST
Field Service Representative Customer Service and Call Center 10,080 WST
Guest Relations Officer Customer Service and Call Center 9,360 WST
Guest Service Agent Customer Service and Call Center 9,020 WST
Inbound Call Center Representative Customer Service and Call Center 11,300 WST
Inbound Sales Representative Customer Service and Call Center 12,300 WST
Internet Banking Supervisor Customer Service and Call Center 32,960 WST
Lead Administrator Customer Service and Call Center 21,380 WST
Logistics Coordinator Customer Service and Call Center 12,180 WST
Operations Support Manager Customer Service and Call Center 31,960 WST
Real Time Analyst Customer Service and Call Center 21,020 WST
Regional Account Manager Customer Service and Call Center 35,340 WST
Service Administrator Customer Service and Call Center 18,780 WST
Service Delivery Manager Customer Service and Call Center 34,120 WST
Service Writer Customer Service and Call Center 7,240 WST
Sourcing Assistant Customer Service and Call Center 7,620 WST
Telephone Operator Customer Service and Call Center 6,440 WST
Vendor Administration Specialist Customer Service and Call Center 13,900 WST
Workforce Manager Customer Service and Call Center 21,640 WST

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