Average Call Center Quality Analyst Salary in Mozambique for 2024

In this article, we will look at the average Call Center Quality Analyst salary for 2024 in Mozambique and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Mozambican metical. To keep things simple, we are using the MZN currency code instead of the currency symbol MT.

How Much Does a Call Center Quality Analyst Make in Mozambique?

A Call Center Quality Analyst working in Mozambique will typically earn around 349,300 MZN per year, and this can range from the lowest average salary of about 181,600 MZN to the highest average salary of 531,700 MZN.

Average Annual Salary
349,300 MZN
Average Monthly Salary
29,108 MZN

Lowest Annual Salary
181,600 MZN
Lowest Monthly Salary
15,133 MZN

Highest Annual Salary
531,700 MZN
Highest Monthly Salary
44,308 MZN

These are average salaries for a Call Center Quality Analyst in Mozambique and include benefits such as housing and transport. It's also possible for a Call Center Quality Analyst to earn more or less than the average salaries shown above.

Call Center Quality Analyst salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Quality Analyst Salaries in Mozambique

So we've looked at the average salaries a Call Center Quality Analyst will earn in Mozambique. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Quality Analyst can earn between 181,600 MZN and 531,700 MZN on average in Mozambique. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Quality Analyst in Mozambique is 335,100 MZN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 335,100 MZN, and 50% of the population earn more than 335,100 MZN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Quality Analyst salary in Mozambique, 25% of the population are earning less than 232,900 MZN while 75% of the population earn more than 232,900 MZN.

75% of the population earn less than 417,200 MZN, and 25% of the population earn more than 417,200 MZN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Quality Analyst Salary by Experience Level in Mozambique

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center quality analyst salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Quality Analyst in Mozambique that has less than two years of experience can expect to earn somewhere in the region of 204,000 MZN.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Quality Analyst salary would increase to 275,800 MZN.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Quality Analyst, the average salary would be 359,900 MZN.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 433,400 MZN.
  • 15 - 20 Years Experience. A Call Center Quality Analyst with 15 to 20 years of experience can earn an average of 475,700 MZN.
  • 20+ Years Experience. For a Call Center Quality Analyst with more than 20 years, the expected average salary increases to 498,000 MZN.

Average Salary by Experience Chart

0-2 Years
204,000 MZN
2-5 Years +34%
275,800 MZN
5-10 Years +30%
359,900 MZN
10-15 Years +21%
433,400 MZN
15-20 Years +9%
475,700 MZN
20+ Years +5%
498,000 MZN

Call Center Quality Analyst Salary by Education Level in Mozambique

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Quality Analyst in Mozambique based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Quality Analyst in Mozambique with a high school education can earn an average salary of 247,800 MZN.

  • Certificate or Diploma. A Call Center Quality Analyst in Mozambique with a certificate or diploma education can earn an average salary of 282,300 MZN.

  • Bachelor's Degree. A Call Center Quality Analyst in Mozambique with a bachelor's degree education can earn an average salary of 397,900 MZN.

  • Master's Degree. A Call Center Quality Analyst in Mozambique with a master's degree education can earn an average salary of 483,800 MZN.

Average Salary by Education Chart

High School
247,800 MZN
Certificate or Diploma +14%
282,300 MZN
Bachelor's Degree +41%
397,900 MZN
Master's Degree +21%
483,800 MZN

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Mozambique is around 201,000 to 603,000 MZN and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Quality Analyst Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Mozambique, a male call center quality analyst will earn an average of 367,200 MZN, while a female call center quality analyst will earn around 335,100 MZN.

This means that a male call center quality analyst earns approximately 10% more than a female call center quality analyst for performing the same job.

Average Salary by Gender Chart in Mozambique

Male
367,200 MZN
Female -10%
335,100 MZN

Call Center Quality Analyst Average Pay Raise in Mozambique

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Quality Analyst in Mozambique is around 6% every 30 months.

The national average pay raise across all professions and industries in Mozambique is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Call Center Quality Analyst in Mozambique can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Mozambique for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Mozambique.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Call Center Quality Analyst Bonus and Incentive Rates in Mozambique

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Quality Analyst is a low bonus based job, with 35% of employees reporting at least one bonus in the last 12 months.

65% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
35%
No Bonus
65%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Mozambique earn approximately 14% more than private sector employees in the same role.

Public Sector
522,700 MZN
Private Sector -14%
459,700 MZN

Salaries for Jobs Similar to a Call Center Quality Analyst

In the table below, we have salary information for jobs that are similar to a Call Center Quality Analyst in Mozambique.

Job Title Category Salary
Account Representative Customer Service and Call Center 208,600 MZN
Account Service Representative Customer Service and Call Center 221,500 MZN
Business Support Specialist Customer Service and Call Center 309,800 MZN
Call Center Advisor Customer Service and Call Center 232,400 MZN
Call Center Duty Manager Customer Service and Call Center 332,500 MZN
Call Center Manager Customer Service and Call Center 592,600 MZN
Call Center Manager Customer Service and Call Center 610,100 MZN
Call Center Representative Customer Service and Call Center 183,600 MZN
Call Center Representative Customer Service and Call Center 189,300 MZN
Call Center Scheduler Customer Service and Call Center 200,000 MZN
Call Center Scheduling Manager Customer Service and Call Center 305,600 MZN
Call Center Supervisor Customer Service and Call Center 243,000 MZN
Call Center Team Leader Customer Service and Call Center 294,700 MZN
Client Engagement Specialest Customer Service and Call Center 327,800 MZN
Client Executive Customer Service and Call Center 254,800 MZN
Client Liaison Officer Customer Service and Call Center 180,500 MZN
Client Relations Manager Customer Service and Call Center 658,300 MZN
Client Relationship Executive Customer Service and Call Center 562,200 MZN
Client Relationship Manager Customer Service and Call Center 669,100 MZN
Client Service Analyst Customer Service and Call Center 378,300 MZN
Client Service Representative Customer Service and Call Center 180,300 MZN
Client Strategy Specialist Customer Service and Call Center 363,000 MZN
Contracts Specialist Customer Service and Call Center 294,300 MZN
Customer Care Officer Customer Service and Call Center 187,500 MZN
Customer Care Representative Customer Service and Call Center 187,300 MZN
Customer Center Supervisor Customer Service and Call Center 208,600 MZN
Customer Experience Analyst Customer Service and Call Center 228,000 MZN
Customer Experience Manager Customer Service and Call Center 648,200 MZN
Customer Experience Specialist Customer Service and Call Center 385,300 MZN
Customer Fulfillment Specialist Customer Service and Call Center 369,900 MZN
Customer Insights Analyst Customer Service and Call Center 367,900 MZN
Customer Problem Manager Customer Service and Call Center 407,100 MZN
Customer Relations Manager Customer Service and Call Center 631,200 MZN
Customer Relations Specialist Customer Service and Call Center 383,300 MZN
Customer Sales Representative Customer Service and Call Center 183,700 MZN
Customer Sales Support Customer Service and Call Center 181,600 MZN
Customer Service Administration Customer Service and Call Center 228,500 MZN
Customer Service Advisor Customer Service and Call Center 383,300 MZN
Customer Service Agent Customer Service and Call Center 172,400 MZN
Customer Service Associate Customer Service and Call Center 174,000 MZN
Customer Service Coordinator Customer Service and Call Center 217,900 MZN
Customer Service Country Manager Customer Service and Call Center 689,900 MZN
Customer Service Executive Customer Service and Call Center 428,400 MZN
Customer Service Manager Customer Service and Call Center 658,300 MZN
Customer Service Manager Customer Service and Call Center 671,000 MZN
Customer Service Officer Customer Service and Call Center 181,600 MZN
Customer Service Representative Customer Service and Call Center 175,900 MZN
Customer Service Sales Support Customer Service and Call Center 172,200 MZN
Customer Service Specialist Customer Service and Call Center 172,200 MZN
Customer Service Supervisor Customer Service and Call Center 290,800 MZN
Customer Service Team Leader Customer Service and Call Center 415,900 MZN
Customer Service Trainer Customer Service and Call Center 325,800 MZN
Customer Service Working Supervisor Customer Service and Call Center 309,800 MZN
Customer Solutions Representative Customer Service and Call Center 420,100 MZN
Customer Success Manager Customer Service and Call Center 615,700 MZN
Customer Success Specialist Customer Service and Call Center 407,100 MZN
Customer Support Agent Customer Service and Call Center 180,300 MZN
Dispute Resolution Specialist Customer Service and Call Center 315,700 MZN
Field Service Representative Customer Service and Call Center 197,600 MZN
Guest Relations Officer Customer Service and Call Center 148,300 MZN
Guest Service Agent Customer Service and Call Center 143,200 MZN
Inbound Call Center Representative Customer Service and Call Center 172,200 MZN
Inbound Sales Representative Customer Service and Call Center 183,700 MZN
Internet Banking Supervisor Customer Service and Call Center 563,000 MZN
Lead Administrator Customer Service and Call Center 382,600 MZN
Logistics Coordinator Customer Service and Call Center 197,600 MZN
Operations Support Manager Customer Service and Call Center 518,900 MZN
Real Time Analyst Customer Service and Call Center 375,200 MZN
Regional Account Manager Customer Service and Call Center 614,600 MZN
Service Administrator Customer Service and Call Center 294,300 MZN
Service Delivery Manager Customer Service and Call Center 587,800 MZN
Service Writer Customer Service and Call Center 157,600 MZN
Sourcing Assistant Customer Service and Call Center 134,600 MZN
Telephone Operator Customer Service and Call Center 136,200 MZN
Vendor Administration Specialist Customer Service and Call Center 232,400 MZN
Workforce Manager Customer Service and Call Center 383,300 MZN

Salary Comparison by City

If you want to compare salaries with different cities in Mozambique, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Beira 341,900 MZN
Maputo 403,100 MZN
Matola 394,800 MZN
Nampula 320,500 MZN

Link To or Reference This Page

We spend a lot of time collecting, cleaning, merging, and formatting the data that is shown on the site to be as useful to you as possible.

If you found the data or information on this page useful in your research, please use the tool below to properly cite or reference World Salaries as the source. We appreciate your support!

  • "Average Call Center Quality Analyst Salary in Mozambique for 2024". World Salaries. Accessed on March 28, 2024. https://worldsalaries.com/average-call-center-quality-analyst-salary-in-mozambique/.

  • "Average Call Center Quality Analyst Salary in Mozambique for 2024". World Salaries, https://worldsalaries.com/average-call-center-quality-analyst-salary-in-mozambique/. Accessed 28 March, 2024

  • Average Call Center Quality Analyst Salary in Mozambique for 2024. World Salaries. Retrieved from https://worldsalaries.com/average-call-center-quality-analyst-salary-in-mozambique/.