Average Call Center Quality Analyst Salary in Grenada for 2024

In this article, we will look at the average Call Center Quality Analyst salary for 2024 in Grenada and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Eastern Caribbean dollar. To keep things simple, we are using the XCD currency code instead of the currency symbol $.

How Much Does a Call Center Quality Analyst Make in Grenada?

A Call Center Quality Analyst working in Grenada will typically earn around 54,460 XCD per year, and this can range from the lowest average salary of about 26,860 XCD to the highest average salary of 80,520 XCD.

Average Annual Salary
54,460 XCD
Average Monthly Salary
4,538 XCD

Lowest Annual Salary
26,860 XCD
Lowest Monthly Salary
2,238 XCD

Highest Annual Salary
80,520 XCD
Highest Monthly Salary
6,710 XCD

These are average salaries for a Call Center Quality Analyst in Grenada and include benefits such as housing and transport. It's also possible for a Call Center Quality Analyst to earn more or less than the average salaries shown above.

Call Center Quality Analyst salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Quality Analyst Salaries in Grenada

So we've looked at the average salaries a Call Center Quality Analyst will earn in Grenada. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Quality Analyst can earn between 26,860 XCD and 80,520 XCD on average in Grenada. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Quality Analyst in Grenada is 49,020 XCD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 49,020 XCD, and 50% of the population earn more than 49,020 XCD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Quality Analyst salary in Grenada, 25% of the population are earning less than 35,340 XCD while 75% of the population earn more than 35,340 XCD.

75% of the population earn less than 60,460 XCD, and 25% of the population earn more than 60,460 XCD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Quality Analyst Salary by Experience Level in Grenada

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center quality analyst salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Quality Analyst in Grenada that has less than two years of experience can expect to earn somewhere in the region of 33,960 XCD.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Quality Analyst salary would increase to 41,700 XCD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Quality Analyst, the average salary would be 57,900 XCD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 66,100 XCD.
  • 15 - 20 Years Experience. A Call Center Quality Analyst with 15 to 20 years of experience can earn an average of 71,400 XCD.
  • 20+ Years Experience. For a Call Center Quality Analyst with more than 20 years, the expected average salary increases to 79,120 XCD.

Average Salary by Experience Chart

0-2 Years
33,960 XCD
2-5 Years +23%
41,700 XCD
5-10 Years +42%
57,900 XCD
10-15 Years +17%
66,100 XCD
15-20 Years +10%
71,400 XCD
20+ Years +6%
79,120 XCD

Call Center Quality Analyst Salary by Education Level in Grenada

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Quality Analyst in Grenada based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Quality Analyst in Grenada with a high school education can earn an average salary of 38,620 XCD.

  • Certificate or Diploma. A Call Center Quality Analyst in Grenada with a certificate or diploma education can earn an average salary of 46,400 XCD.

  • Bachelor's Degree. A Call Center Quality Analyst in Grenada with a bachelor's degree education can earn an average salary of 58,520 XCD.

  • Master's Degree. A Call Center Quality Analyst in Grenada with a master's degree education can earn an average salary of 79,120 XCD.

Average Salary by Education Chart

High School
38,620 XCD
Certificate or Diploma +13%
46,400 XCD
Bachelor's Degree +31%
58,520 XCD
Master's Degree +32%
79,120 XCD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Grenada is around 31,300 to 94,000 XCD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Quality Analyst Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Grenada, a male call center quality analyst will earn an average of 57,320 XCD, while a female call center quality analyst will earn around 48,940 XCD.

This means that a male call center quality analyst earns approximately 17% more than a female call center quality analyst for performing the same job.

Average Salary by Gender Chart in Grenada

Male
57,320 XCD
Female -17%
48,940 XCD

Call Center Quality Analyst Average Pay Raise in Grenada

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Quality Analyst in Grenada is around 7% every 29 months.

The national average pay raise across all professions and industries in Grenada is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Call Center Quality Analyst in Grenada can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Grenada for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Grenada.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
5%
Energy
1%
Information Technology
6%
Healthcare
2%
Travel
7%
Construction
3%
Education
8%

Call Center Quality Analyst Bonus and Incentive Rates in Grenada

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Quality Analyst is a low bonus based job, with 34% of employees reporting at least one bonus in the last 12 months.

66% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
34%
No Bonus
66%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Grenada earn approximately 11% more than private sector employees in the same role.

Public Sector
78,500 XCD
Private Sector -11%
70,840 XCD

Salaries for Jobs Similar to a Call Center Quality Analyst

In the table below, we have salary information for jobs that are similar to a Call Center Quality Analyst in Grenada.

Job Title Category Salary
Account Representative Customer Service and Call Center 32,900 XCD
Account Service Representative Customer Service and Call Center 32,620 XCD
Business Support Specialist Customer Service and Call Center 43,340 XCD
Call Center Advisor Customer Service and Call Center 36,940 XCD
Call Center Duty Manager Customer Service and Call Center 47,720 XCD
Call Center Manager Customer Service and Call Center 85,020 XCD
Call Center Manager Customer Service and Call Center 89,340 XCD
Call Center Representative Customer Service and Call Center 25,720 XCD
Call Center Representative Customer Service and Call Center 26,660 XCD
Call Center Scheduler Customer Service and Call Center 31,660 XCD
Call Center Scheduling Manager Customer Service and Call Center 41,820 XCD
Call Center Supervisor Customer Service and Call Center 40,420 XCD
Call Center Team Leader Customer Service and Call Center 48,740 XCD
Client Engagement Specialest Customer Service and Call Center 50,540 XCD
Client Executive Customer Service and Call Center 36,720 XCD
Client Liaison Officer Customer Service and Call Center 28,820 XCD
Client Relations Manager Customer Service and Call Center 92,720 XCD
Client Relationship Executive Customer Service and Call Center 87,060 XCD
Client Relationship Manager Customer Service and Call Center 99,460 XCD
Client Service Analyst Customer Service and Call Center 54,280 XCD
Client Service Representative Customer Service and Call Center 26,500 XCD
Client Strategy Specialist Customer Service and Call Center 55,840 XCD
Contracts Specialist Customer Service and Call Center 44,180 XCD
Customer Care Officer Customer Service and Call Center 26,280 XCD
Customer Care Representative Customer Service and Call Center 25,720 XCD
Customer Center Supervisor Customer Service and Call Center 31,340 XCD
Customer Experience Analyst Customer Service and Call Center 31,980 XCD
Customer Experience Manager Customer Service and Call Center 97,300 XCD
Customer Experience Specialist Customer Service and Call Center 57,320 XCD
Customer Fulfillment Specialist Customer Service and Call Center 56,640 XCD
Customer Insights Analyst Customer Service and Call Center 58,280 XCD
Customer Problem Manager Customer Service and Call Center 58,440 XCD
Customer Relations Manager Customer Service and Call Center 95,600 XCD
Customer Relations Specialist Customer Service and Call Center 57,360 XCD
Customer Sales Representative Customer Service and Call Center 25,440 XCD
Customer Sales Support Customer Service and Call Center 29,040 XCD
Customer Service Administration Customer Service and Call Center 33,440 XCD
Customer Service Advisor Customer Service and Call Center 61,840 XCD
Customer Service Agent Customer Service and Call Center 26,400 XCD
Customer Service Associate Customer Service and Call Center 28,720 XCD
Customer Service Coordinator Customer Service and Call Center 34,160 XCD
Customer Service Country Manager Customer Service and Call Center 107,880 XCD
Customer Service Executive Customer Service and Call Center 61,580 XCD
Customer Service Manager Customer Service and Call Center 93,280 XCD
Customer Service Manager Customer Service and Call Center 98,140 XCD
Customer Service Officer Customer Service and Call Center 26,500 XCD
Customer Service Representative Customer Service and Call Center 26,280 XCD
Customer Service Sales Support Customer Service and Call Center 24,720 XCD
Customer Service Specialist Customer Service and Call Center 25,440 XCD
Customer Service Supervisor Customer Service and Call Center 40,640 XCD
Customer Service Team Leader Customer Service and Call Center 60,460 XCD
Customer Service Trainer Customer Service and Call Center 49,200 XCD
Customer Service Working Supervisor Customer Service and Call Center 46,840 XCD
Customer Solutions Representative Customer Service and Call Center 59,480 XCD
Customer Success Manager Customer Service and Call Center 93,340 XCD
Customer Success Specialist Customer Service and Call Center 59,000 XCD
Customer Support Agent Customer Service and Call Center 26,400 XCD
Dispute Resolution Specialist Customer Service and Call Center 50,580 XCD
Field Service Representative Customer Service and Call Center 28,900 XCD
Guest Relations Officer Customer Service and Call Center 19,060 XCD
Guest Service Agent Customer Service and Call Center 23,520 XCD
Inbound Call Center Representative Customer Service and Call Center 27,300 XCD
Inbound Sales Representative Customer Service and Call Center 29,040 XCD
Internet Banking Supervisor Customer Service and Call Center 83,060 XCD
Lead Administrator Customer Service and Call Center 57,620 XCD
Logistics Coordinator Customer Service and Call Center 27,480 XCD
Operations Support Manager Customer Service and Call Center 83,100 XCD
Real Time Analyst Customer Service and Call Center 54,280 XCD
Regional Account Manager Customer Service and Call Center 91,520 XCD
Service Administrator Customer Service and Call Center 43,080 XCD
Service Delivery Manager Customer Service and Call Center 88,020 XCD
Service Writer Customer Service and Call Center 24,280 XCD
Sourcing Assistant Customer Service and Call Center 16,980 XCD
Telephone Operator Customer Service and Call Center 20,940 XCD
Vendor Administration Specialist Customer Service and Call Center 32,900 XCD
Workforce Manager Customer Service and Call Center 57,320 XCD

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