Average Call Center Manager Salary in South Africa for 2024

In this article, we will look at the average Call Center Manager salary for 2024 in South Africa and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the South African rand. To keep things simple, we are using the ZAR currency code instead of the currency symbol R.

How Much Does a Call Center Manager Make in South Africa?

A Call Center Manager working in South Africa will typically earn around 464,900 ZAR per year, and this can range from the lowest average salary of about 240,500 ZAR to the highest average salary of 714,600 ZAR.

Average Annual Salary
464,900 ZAR
Average Monthly Salary
38,741 ZAR

Lowest Annual Salary
240,500 ZAR
Lowest Monthly Salary
20,041 ZAR

Highest Annual Salary
714,600 ZAR
Highest Monthly Salary
59,550 ZAR

These are average salaries for a Call Center Manager in South Africa and include benefits such as housing and transport. It's also possible for a Call Center Manager to earn more or less than the average salaries shown above.

Call Center Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Manager Salaries in South Africa

So we've looked at the average salaries a Call Center Manager will earn in South Africa. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Manager can earn between 240,500 ZAR and 714,600 ZAR on average in South Africa. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Manager in South Africa is 447,300 ZAR. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 447,300 ZAR, and 50% of the population earn more than 447,300 ZAR.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Manager salary in South Africa, 25% of the population are earning less than 308,300 ZAR while 75% of the population earn more than 308,300 ZAR.

75% of the population earn less than 556,000 ZAR, and 25% of the population earn more than 556,000 ZAR.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Manager Salary by Experience Level in South Africa

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Manager in South Africa that has less than two years of experience can expect to earn somewhere in the region of 273,000 ZAR.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Manager salary would increase to 369,900 ZAR.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Manager, the average salary would be 480,600 ZAR.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 580,600 ZAR.
  • 15 - 20 Years Experience. A Call Center Manager with 15 to 20 years of experience can earn an average of 633,300 ZAR.
  • 20+ Years Experience. For a Call Center Manager with more than 20 years, the expected average salary increases to 665,300 ZAR.

Average Salary by Experience Chart

0-2 Years
273,000 ZAR
2-5 Years +34%
369,900 ZAR
5-10 Years +30%
480,600 ZAR
10-15 Years +21%
580,600 ZAR
15-20 Years +9%
633,300 ZAR
20+ Years +5%
665,300 ZAR

Call Center Manager Salary by Education Level in South Africa

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Manager in South Africa based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Manager in South Africa with a high school education can earn an average salary of 330,900 ZAR.

  • Certificate or Diploma. A Call Center Manager in South Africa with a certificate or diploma education can earn an average salary of 378,300 ZAR.

  • Bachelor's Degree. A Call Center Manager in South Africa with a bachelor's degree education can earn an average salary of 533,000 ZAR.

  • Master's Degree. A Call Center Manager in South Africa with a master's degree education can earn an average salary of 648,200 ZAR.

Average Salary by Education Chart

High School
330,900 ZAR
Certificate or Diploma +14%
378,300 ZAR
Bachelor's Degree +41%
533,000 ZAR
Master's Degree +21%
648,200 ZAR

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in South Africa is around 156,000 to 467,000 ZAR and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In South Africa, a male call center manager will earn an average of 485,200 ZAR, while a female call center manager will earn around 450,300 ZAR.

This means that a male call center manager earns approximately 8% more than a female call center manager for performing the same job.

Average Salary by Gender Chart in South Africa

Male
485,200 ZAR
Female -8%
450,300 ZAR

Call Center Manager Average Pay Raise in South Africa

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Manager in South Africa is around 11% every 20 months.

The national average pay raise across all professions and industries in South Africa is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 20 ) × 12  = 7%

What this means is that a Call Center Manager in South Africa can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in South Africa for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in South Africa.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Call Center Manager Bonus and Incentive Rates in South Africa

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Manager is a high bonus based job, with 78% of employees reporting at least one bonus in the last 12 months.

22% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
78%
No Bonus
22%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in South Africa earn approximately 7% more than private sector employees in the same role.

Public Sector
386,400 ZAR
Private Sector -7%
361,500 ZAR

Salaries for Jobs Similar to a Call Center Manager

In the table below, we have salary information for jobs that are similar to a Call Center Manager in South Africa.

Job Title Category Salary
Account Representative Customer Service and Call Center 172,200 ZAR
Account Service Representative Customer Service and Call Center 167,100 ZAR
Business Support Specialist Customer Service and Call Center 239,000 ZAR
Call Center Advisor Customer Service and Call Center 183,700 ZAR
Call Center Duty Manager Customer Service and Call Center 247,800 ZAR
Call Center Quality Analyst Customer Service and Call Center 281,500 ZAR
Call Center Representative Customer Service and Call Center 138,800 ZAR
Call Center Representative Customer Service and Call Center 142,300 ZAR
Call Center Scheduler Customer Service and Call Center 161,600 ZAR
Call Center Scheduling Manager Customer Service and Call Center 237,400 ZAR
Call Center Supervisor Customer Service and Call Center 212,500 ZAR
Call Center Team Leader Customer Service and Call Center 240,500 ZAR
Client Engagement Specialest Customer Service and Call Center 288,100 ZAR
Client Executive Customer Service and Call Center 212,500 ZAR
Client Liaison Officer Customer Service and Call Center 139,100 ZAR
Client Relations Manager Customer Service and Call Center 539,700 ZAR
Client Relationship Executive Customer Service and Call Center 496,100 ZAR
Client Relationship Manager Customer Service and Call Center 513,300 ZAR
Client Service Analyst Customer Service and Call Center 318,800 ZAR
Client Service Representative Customer Service and Call Center 142,300 ZAR
Client Strategy Specialist Customer Service and Call Center 325,600 ZAR
Contracts Specialist Customer Service and Call Center 237,400 ZAR
Customer Care Officer Customer Service and Call Center 150,000 ZAR
Customer Care Representative Customer Service and Call Center 142,300 ZAR
Customer Center Supervisor Customer Service and Call Center 180,500 ZAR
Customer Experience Analyst Customer Service and Call Center 187,500 ZAR
Customer Experience Manager Customer Service and Call Center 535,800 ZAR
Customer Experience Specialist Customer Service and Call Center 332,500 ZAR
Customer Fulfillment Specialist Customer Service and Call Center 301,600 ZAR
Customer Insights Analyst Customer Service and Call Center 318,800 ZAR
Customer Problem Manager Customer Service and Call Center 327,300 ZAR
Customer Relations Manager Customer Service and Call Center 539,800 ZAR
Customer Relations Specialist Customer Service and Call Center 313,700 ZAR
Customer Sales Representative Customer Service and Call Center 151,800 ZAR
Customer Sales Support Customer Service and Call Center 157,600 ZAR
Customer Service Administration Customer Service and Call Center 187,500 ZAR
Customer Service Advisor Customer Service and Call Center 330,900 ZAR
Customer Service Agent Customer Service and Call Center 151,800 ZAR
Customer Service Associate Customer Service and Call Center 146,200 ZAR
Customer Service Coordinator Customer Service and Call Center 181,600 ZAR
Customer Service Country Manager Customer Service and Call Center 602,700 ZAR
Customer Service Executive Customer Service and Call Center 340,400 ZAR
Customer Service Manager Customer Service and Call Center 510,200 ZAR
Customer Service Manager Customer Service and Call Center 533,100 ZAR
Customer Service Officer Customer Service and Call Center 152,100 ZAR
Customer Service Representative Customer Service and Call Center 142,300 ZAR
Customer Service Sales Support Customer Service and Call Center 146,200 ZAR
Customer Service Specialist Customer Service and Call Center 152,100 ZAR
Customer Service Supervisor Customer Service and Call Center 225,300 ZAR
Customer Service Team Leader Customer Service and Call Center 318,800 ZAR
Customer Service Trainer Customer Service and Call Center 263,200 ZAR
Customer Service Working Supervisor Customer Service and Call Center 261,300 ZAR
Customer Solutions Representative Customer Service and Call Center 340,000 ZAR
Customer Success Manager Customer Service and Call Center 489,600 ZAR
Customer Success Specialist Customer Service and Call Center 320,500 ZAR
Customer Support Agent Customer Service and Call Center 152,100 ZAR
Dispute Resolution Specialist Customer Service and Call Center 265,000 ZAR
Field Service Representative Customer Service and Call Center 157,600 ZAR
Guest Relations Officer Customer Service and Call Center 115,640 ZAR
Guest Service Agent Customer Service and Call Center 112,280 ZAR
Inbound Call Center Representative Customer Service and Call Center 152,300 ZAR
Inbound Sales Representative Customer Service and Call Center 138,800 ZAR
Internet Banking Supervisor Customer Service and Call Center 464,400 ZAR
Lead Administrator Customer Service and Call Center 292,000 ZAR
Logistics Coordinator Customer Service and Call Center 159,100 ZAR
Operations Support Manager Customer Service and Call Center 450,300 ZAR
Real Time Analyst Customer Service and Call Center 301,700 ZAR
Regional Account Manager Customer Service and Call Center 514,300 ZAR
Service Administrator Customer Service and Call Center 225,700 ZAR
Service Delivery Manager Customer Service and Call Center 478,000 ZAR
Service Writer Customer Service and Call Center 118,520 ZAR
Sourcing Assistant Customer Service and Call Center 106,160 ZAR
Telephone Operator Customer Service and Call Center 104,140 ZAR
Vendor Administration Specialist Customer Service and Call Center 180,500 ZAR
Workforce Manager Customer Service and Call Center 305,600 ZAR

Salary Comparison by City

If you want to compare salaries with different cities in South Africa, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Bloemfontein 436,400 ZAR
Cape Town 546,050 ZAR
Durban 505,500 ZAR
Johannesburg 469,900 ZAR
Port Elizabeth 467,300 ZAR
Pretoria 469,900 ZAR

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