Average Call Center Manager Salary in Mauritius for 2024
In this article, we will look at the average Call Center Manager salary for 2024 in Mauritius and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!
The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.
All salary information is in the local currency, which is the Mauritian rupee. To keep things simple, we are using the MUR currency code instead of the currency symbol โจ.
How Much Does a Call Center Manager Make in Mauritius?
A Call Center Manager working in Mauritius will typically earn around 707,600 MUR per year, and this can range from the lowest average salary of about 332,500 MUR to the highest average salary of 1,116,700 MUR.
These are average salaries for a Call Center Manager in Mauritius and include benefits such as housing and transport. It's also possible for a Call Center Manager to earn more or less than the average salaries shown above.
Call Center Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.
Distribution of Call Center Manager Salaries in Mauritius
So we've looked at the average salaries a Call Center Manager will earn in Mauritius. The next interesting data point is the distribution of salaries.
Salary ranges
We already know that a Call Center Manager can earn between 332,500 MUR and 1,116,700 MUR on average in Mauritius. This is known as the range in statistics.
The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.
Median salary
The median salary for a Call Center Manager in Mauritius is 748,600 MUR. This is the middle value in the distribution of salaries.
What this means is that approximately 50% of the population earn less than 748,600 MUR, and 50% of the population earn more than 748,600 MUR.
If you are earning more than the median salary, that's a good indicator that you are being paid well.
If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).
Percentiles
Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.
For the average Call Center Manager salary in Mauritius, 25% of the population are earning less than 487,600 MUR while 75% of the population earn more than 487,600 MUR.
75% of the population earn less than 990,700 MUR, and 25% of the population earn more than 990,700 MUR.
Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.
The difference between a median and an average salary
The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.
- If your salary is higher than the average and the median salary, you are earning well compared to others.
- If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
- If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.
Call Center Manager Salary by Experience Level in Mauritius
The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.
We have researched the average call center manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.
- 0 - 2 Years Experience. A Call Center Manager in Mauritius that has less than two years of experience can expect to earn somewhere in the region of 382,600 MUR.
- 2 - 5 Years Experience. With two to five years of experience the average Call Center Manager salary would increase to 528,600 MUR.
- 5 - 10 Years Experience. From five to ten years of experience as a Call Center Manager, the average salary would be 751,700 MUR.
- 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 919,700 MUR.
- 15 - 20 Years Experience. A Call Center Manager with 15 to 20 years of experience can earn an average of 970,200 MUR.
- 20+ Years Experience. For a Call Center Manager with more than 20 years, the expected average salary increases to 1,054,900 MUR.
Average Salary by Experience Chart
0-2 Years |
382,600 MUR
|
|
2-5 Years | +38% |
528,600 MUR
|
5-10 Years | +42% |
751,700 MUR
|
10-15 Years | +22% |
919,700 MUR
|
15-20 Years | +6% |
970,200 MUR
|
20+ Years | +9% |
1,054,900 MUR
|
Call Center Manager Salary by Education Level in Mauritius
As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?
In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.
The salary you can earn based on your education is very specific to both your location and the career path you choose.
In our research, we looked at the average salary for a Call Center Manager in Mauritius based on the education level of the employees in order to find out whether a better education level would increase your salary.
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High School. A Call Center Manager in Mauritius with a high school education can earn an average salary of 472,100 MUR.
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Certificate or Diploma. A Call Center Manager in Mauritius with a certificate or diploma education can earn an average salary of 552,400 MUR.
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Bachelor's Degree. A Call Center Manager in Mauritius with a bachelor's degree education can earn an average salary of 805,900 MUR.
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Master's Degree. A Call Center Manager in Mauritius with a master's degree education can earn an average salary of 1,054,900 MUR.
Average Salary by Education Chart
High School |
472,100 MUR
|
|
Certificate or Diploma | +17% |
552,400 MUR
|
Bachelor's Degree | +45% |
805,900 MUR
|
Master's Degree | +31% |
1,054,900 MUR
|
How Much is a Master's Degree or MBA Program?
The approximate cost of a master's degree or post-graduate program like an MBA in Mauritius is around 232,000 to 696,000 MUR and takes two years to complete.
As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.
It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.
Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.
Call Center Manager Salary Compared by Gender
In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.
In Mauritius, a male call center manager will earn an average of 739,500 MUR, while a female call center manager will earn around 681,900 MUR.
This means that a male call center manager earns approximately 8% more than a female call center manager for performing the same job.
Average Salary by Gender Chart in Mauritius
Male |
739,500 MUR
|
|
Female | -8% |
681,900 MUR
|
Call Center Manager Average Pay Raise in Mauritius
In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.
From our research, we can see that the average pay raise for a Call Center Manager in Mauritius is around 7% every 31 months.
The national average pay raise across all professions and industries in Mauritius is around 4% every 29 months.
In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.
To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:
Annual Increase = ( Increase Rate ÷ Months ) × 12
So for this example, it would be:
Annual Increase = ( 7 ÷ 31 ) × 12 = 3%
What this means is that a Call Center Manager in Mauritius can expect to receive an average pay raise of around 3% every 12 months.
Annual Pay Raise by Industry in Mauritius for 2024
In the chart below, you can see the average annual pay raise percentages for each of the major industries in Mauritius.
You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.
Banking |
2%
|
|
Energy |
4%
|
|
Information Technology |
6%
|
|
Healthcare |
8%
|
|
Travel |
1%
|
|
Construction |
3%
|
|
Education |
5%
|
Call Center Manager Bonus and Incentive Rates in Mauritius
Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.
Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.
A Call Center Manager is a moderate bonus based job, with 66% of employees reporting at least one bonus in the last 12 months.
34% reported that they had not received any bonuses in the previous 12 months.
For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.
Received Bonus |
66%
|
|
No Bonus |
34%
|
What are the Types of Bonus?
There are a number of difference types of bonus you can receive in a job. Including:
- Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
- Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
- Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
- Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.
Government vs Private Sector Salaries
Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.
Public sector employees in Mauritius earn approximately 18% more than private sector employees in the same role.
Public Sector |
590,200 MUR
|
|
Private Sector | -18% |
502,200 MUR
|
Salaries for Jobs Similar to a Call Center Manager
In the table below, we have salary information for jobs that are similar to a Call Center Manager in Mauritius.
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