Average Call Center Duty Manager Salary in Liberia for 2024

In this article, we will look at the average Call Center Duty Manager salary for 2024 in Liberia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Liberian dollar. To keep things simple, we are using the LRD currency code instead of the currency symbol $.

How Much Does a Call Center Duty Manager Make in Liberia?

A Call Center Duty Manager working in Liberia will typically earn around 583,000 LRD per year, and this can range from the lowest average salary of about 268,900 LRD to the highest average salary of 931,900 LRD.

Average Annual Salary
583,000 LRD
Average Monthly Salary
48,583 LRD

Lowest Annual Salary
268,900 LRD
Lowest Monthly Salary
22,408 LRD

Highest Annual Salary
931,900 LRD
Highest Monthly Salary
77,658 LRD

These are average salaries for a Call Center Duty Manager in Liberia and include benefits such as housing and transport. It's also possible for a Call Center Duty Manager to earn more or less than the average salaries shown above.

Call Center Duty Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Duty Manager Salaries in Liberia

So we've looked at the average salaries a Call Center Duty Manager will earn in Liberia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Duty Manager can earn between 268,900 LRD and 931,900 LRD on average in Liberia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Duty Manager in Liberia is 633,100 LRD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 633,100 LRD, and 50% of the population earn more than 633,100 LRD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Duty Manager salary in Liberia, 25% of the population are earning less than 404,600 LRD while 75% of the population earn more than 404,600 LRD.

75% of the population earn less than 844,100 LRD, and 25% of the population earn more than 844,100 LRD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Duty Manager Salary by Experience Level in Liberia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center duty manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Duty Manager in Liberia that has less than two years of experience can expect to earn somewhere in the region of 305,600 LRD.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Duty Manager salary would increase to 407,300 LRD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Duty Manager, the average salary would be 602,700 LRD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 735,500 LRD.
  • 15 - 20 Years Experience. A Call Center Duty Manager with 15 to 20 years of experience can earn an average of 800,200 LRD.
  • 20+ Years Experience. For a Call Center Duty Manager with more than 20 years, the expected average salary increases to 866,900 LRD.

Average Salary by Experience Chart

0-2 Years
305,600 LRD
2-5 Years +34%
407,300 LRD
5-10 Years +48%
602,700 LRD
10-15 Years +22%
735,500 LRD
15-20 Years +9%
800,200 LRD
20+ Years +8%
866,900 LRD

Call Center Duty Manager Salary by Education Level in Liberia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Duty Manager in Liberia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Duty Manager in Liberia with a high school education can earn an average salary of 375,200 LRD.

  • Certificate or Diploma. A Call Center Duty Manager in Liberia with a certificate or diploma education can earn an average salary of 442,200 LRD.

  • Bachelor's Degree. A Call Center Duty Manager in Liberia with a bachelor's degree education can earn an average salary of 639,900 LRD.

  • Master's Degree. A Call Center Duty Manager in Liberia with a master's degree education can earn an average salary of 839,500 LRD.

Average Salary by Education Chart

High School
375,200 LRD
Certificate or Diploma +18%
442,200 LRD
Bachelor's Degree +45%
639,900 LRD
Master's Degree +31%
839,500 LRD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Liberia is around 359,000 to 1,080,000 LRD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Duty Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Liberia, a male call center duty manager will earn an average of 643,400 LRD, while a female call center duty manager will earn around 528,500 LRD.

This means that a male call center duty manager earns approximately 22% more than a female call center duty manager for performing the same job.

Average Salary by Gender Chart in Liberia

Male
643,400 LRD
Female -22%
528,500 LRD

Call Center Duty Manager Average Pay Raise in Liberia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Duty Manager in Liberia is around 6% every 30 months.

The national average pay raise across all professions and industries in Liberia is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Call Center Duty Manager in Liberia can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Liberia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Liberia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Call Center Duty Manager Bonus and Incentive Rates in Liberia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Duty Manager is a low bonus based job, with 41% of employees reporting at least one bonus in the last 12 months.

59% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
41%
No Bonus
59%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Liberia earn approximately 21% more than private sector employees in the same role.

Public Sector
948,900 LRD
Private Sector -21%
782,500 LRD

Salaries for Jobs Similar to a Call Center Duty Manager

In the table below, we have salary information for jobs that are similar to a Call Center Duty Manager in Liberia.

Job Title Category Salary
Account Representative Customer Service and Call Center 394,800 LRD
Account Service Representative Customer Service and Call Center 385,300 LRD
Business Support Specialist Customer Service and Call Center 562,600 LRD
Call Center Advisor Customer Service and Call Center 440,200 LRD
Call Center Manager Customer Service and Call Center 1,065,800 LRD
Call Center Manager Customer Service and Call Center 1,074,600 LRD
Call Center Quality Analyst Customer Service and Call Center 646,600 LRD
Call Center Representative Customer Service and Call Center 330,900 LRD
Call Center Representative Customer Service and Call Center 332,500 LRD
Call Center Scheduler Customer Service and Call Center 390,000 LRD
Call Center Scheduling Manager Customer Service and Call Center 578,500 LRD
Call Center Supervisor Customer Service and Call Center 472,000 LRD
Call Center Team Leader Customer Service and Call Center 548,800 LRD
Client Engagement Specialest Customer Service and Call Center 633,300 LRD
Client Executive Customer Service and Call Center 483,400 LRD
Client Liaison Officer Customer Service and Call Center 317,700 LRD
Client Relations Manager Customer Service and Call Center 1,172,800 LRD
Client Relationship Executive Customer Service and Call Center 1,032,800 LRD
Client Relationship Manager Customer Service and Call Center 1,224,800 LRD
Client Service Analyst Customer Service and Call Center 679,200 LRD
Client Service Representative Customer Service and Call Center 340,400 LRD
Client Strategy Specialist Customer Service and Call Center 706,200 LRD
Contracts Specialist Customer Service and Call Center 531,700 LRD
Customer Care Officer Customer Service and Call Center 318,800 LRD
Customer Care Representative Customer Service and Call Center 344,600 LRD
Customer Center Supervisor Customer Service and Call Center 384,200 LRD
Customer Experience Analyst Customer Service and Call Center 406,300 LRD
Customer Experience Manager Customer Service and Call Center 1,134,800 LRD
Customer Experience Specialist Customer Service and Call Center 735,500 LRD
Customer Fulfillment Specialist Customer Service and Call Center 683,400 LRD
Customer Insights Analyst Customer Service and Call Center 731,700 LRD
Customer Problem Manager Customer Service and Call Center 727,100 LRD
Customer Relations Manager Customer Service and Call Center 1,212,800 LRD
Customer Relations Specialist Customer Service and Call Center 670,600 LRD
Customer Sales Representative Customer Service and Call Center 344,600 LRD
Customer Sales Support Customer Service and Call Center 332,500 LRD
Customer Service Administration Customer Service and Call Center 406,300 LRD
Customer Service Advisor Customer Service and Call Center 731,700 LRD
Customer Service Agent Customer Service and Call Center 332,500 LRD
Customer Service Associate Customer Service and Call Center 315,700 LRD
Customer Service Coordinator Customer Service and Call Center 407,300 LRD
Customer Service Country Manager Customer Service and Call Center 1,259,300 LRD
Customer Service Executive Customer Service and Call Center 767,500 LRD
Customer Service Manager Customer Service and Call Center 1,178,000 LRD
Customer Service Manager Customer Service and Call Center 1,224,800 LRD
Customer Service Officer Customer Service and Call Center 319,600 LRD
Customer Service Representative Customer Service and Call Center 332,100 LRD
Customer Service Sales Support Customer Service and Call Center 309,800 LRD
Customer Service Specialist Customer Service and Call Center 327,800 LRD
Customer Service Supervisor Customer Service and Call Center 510,300 LRD
Customer Service Team Leader Customer Service and Call Center 762,400 LRD
Customer Service Trainer Customer Service and Call Center 581,300 LRD
Customer Service Working Supervisor Customer Service and Call Center 574,200 LRD
Customer Solutions Representative Customer Service and Call Center 767,000 LRD
Customer Success Manager Customer Service and Call Center 1,080,400 LRD
Customer Success Specialist Customer Service and Call Center 696,700 LRD
Customer Support Agent Customer Service and Call Center 313,700 LRD
Dispute Resolution Specialist Customer Service and Call Center 598,600 LRD
Field Service Representative Customer Service and Call Center 339,100 LRD
Guest Relations Officer Customer Service and Call Center 273,300 LRD
Guest Service Agent Customer Service and Call Center 267,100 LRD
Inbound Call Center Representative Customer Service and Call Center 332,500 LRD
Inbound Sales Representative Customer Service and Call Center 315,900 LRD
Internet Banking Supervisor Customer Service and Call Center 1,069,900 LRD
Lead Administrator Customer Service and Call Center 699,700 LRD
Logistics Coordinator Customer Service and Call Center 359,900 LRD
Operations Support Manager Customer Service and Call Center 999,500 LRD
Real Time Analyst Customer Service and Call Center 643,800 LRD
Regional Account Manager Customer Service and Call Center 1,159,900 LRD
Service Administrator Customer Service and Call Center 504,500 LRD
Service Delivery Manager Customer Service and Call Center 1,147,600 LRD
Service Writer Customer Service and Call Center 288,100 LRD
Sourcing Assistant Customer Service and Call Center 247,800 LRD
Telephone Operator Customer Service and Call Center 254,700 LRD
Vendor Administration Specialist Customer Service and Call Center 442,200 LRD
Workforce Manager Customer Service and Call Center 728,500 LRD

Salary Comparison by City

If you want to compare salaries with different cities in Liberia, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Monrovia 639,100 LRD

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