Average Call Center Duty Manager Salary in Jersey for 2024

In this article, we will look at the average Call Center Duty Manager salary for 2024 in Jersey and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the British pound. To keep things simple, we are using the GBP currency code instead of the currency symbol £.

How Much Does a Call Center Duty Manager Make in Jersey?

A Call Center Duty Manager working in Jersey will typically earn around 40,640 GBP per year, and this can range from the lowest average salary of about 18,900 GBP to the highest average salary of 66,440 GBP.

Average Annual Salary
40,640 GBP
Average Monthly Salary
3,386 GBP

Lowest Annual Salary
18,900 GBP
Lowest Monthly Salary
1,575 GBP

Highest Annual Salary
66,440 GBP
Highest Monthly Salary
5,536 GBP

These are average salaries for a Call Center Duty Manager in Jersey and include benefits such as housing and transport. It's also possible for a Call Center Duty Manager to earn more or less than the average salaries shown above.

Call Center Duty Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Duty Manager Salaries in Jersey

So we've looked at the average salaries a Call Center Duty Manager will earn in Jersey. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Duty Manager can earn between 18,900 GBP and 66,440 GBP on average in Jersey. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Duty Manager in Jersey is 46,400 GBP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 46,400 GBP, and 50% of the population earn more than 46,400 GBP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Duty Manager salary in Jersey, 25% of the population are earning less than 27,020 GBP while 75% of the population earn more than 27,020 GBP.

75% of the population earn less than 61,400 GBP, and 25% of the population earn more than 61,400 GBP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Duty Manager Salary by Experience Level in Jersey

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center duty manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Duty Manager in Jersey that has less than two years of experience can expect to earn somewhere in the region of 23,520 GBP.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Duty Manager salary would increase to 30,840 GBP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Duty Manager, the average salary would be 43,260 GBP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 50,620 GBP.
  • 15 - 20 Years Experience. A Call Center Duty Manager with 15 to 20 years of experience can earn an average of 57,900 GBP.
  • 20+ Years Experience. For a Call Center Duty Manager with more than 20 years, the expected average salary increases to 60,600 GBP.

Average Salary by Experience Chart

0-2 Years
23,520 GBP
2-5 Years +33%
30,840 GBP
5-10 Years +48%
43,260 GBP
10-15 Years +22%
50,620 GBP
15-20 Years +9%
57,900 GBP
20+ Years +8%
60,600 GBP

Call Center Duty Manager Salary by Education Level in Jersey

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Duty Manager in Jersey based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Duty Manager in Jersey with a high school education can earn an average salary of 25,440 GBP.

  • Certificate or Diploma. A Call Center Duty Manager in Jersey with a certificate or diploma education can earn an average salary of 31,340 GBP.

  • Bachelor's Degree. A Call Center Duty Manager in Jersey with a bachelor's degree education can earn an average salary of 44,780 GBP.

  • Master's Degree. A Call Center Duty Manager in Jersey with a master's degree education can earn an average salary of 59,940 GBP.

Average Salary by Education Chart

High School
25,440 GBP
Certificate or Diploma +18%
31,340 GBP
Bachelor's Degree +45%
44,780 GBP
Master's Degree +31%
59,940 GBP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Jersey is around 25,800 to 77,300 GBP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Duty Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Jersey, a male call center duty manager will earn an average of 46,840 GBP, while a female call center duty manager will earn around 39,640 GBP.

This means that a male call center duty manager earns approximately 18% more than a female call center duty manager for performing the same job.

Average Salary by Gender Chart in Jersey

Male
46,840 GBP
Female -18%
39,640 GBP

Call Center Duty Manager Average Pay Raise in Jersey

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Duty Manager in Jersey is around 7% every 29 months.

The national average pay raise across all professions and industries in Jersey is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Call Center Duty Manager in Jersey can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Jersey for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Jersey.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Call Center Duty Manager Bonus and Incentive Rates in Jersey

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Duty Manager is a low bonus based job, with 41% of employees reporting at least one bonus in the last 12 months.

59% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
41%
No Bonus
59%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Jersey earn approximately 19% more than private sector employees in the same role.

Public Sector
66,840 GBP
Private Sector -19%
56,060 GBP

Salaries for Jobs Similar to a Call Center Duty Manager

In the table below, we have salary information for jobs that are similar to a Call Center Duty Manager in Jersey.

Job Title Category Salary
Account Representative Customer Service and Call Center 30,840 GBP
Account Service Representative Customer Service and Call Center 28,900 GBP
Business Support Specialist Customer Service and Call Center 39,800 GBP
Call Center Advisor Customer Service and Call Center 29,160 GBP
Call Center Manager Customer Service and Call Center 78,260 GBP
Call Center Manager Customer Service and Call Center 78,940 GBP
Call Center Quality Analyst Customer Service and Call Center 48,300 GBP
Call Center Representative Customer Service and Call Center 22,340 GBP
Call Center Representative Customer Service and Call Center 25,680 GBP
Call Center Scheduler Customer Service and Call Center 25,720 GBP
Call Center Scheduling Manager Customer Service and Call Center 39,960 GBP
Call Center Supervisor Customer Service and Call Center 32,420 GBP
Call Center Team Leader Customer Service and Call Center 41,980 GBP
Client Engagement Specialest Customer Service and Call Center 46,840 GBP
Client Executive Customer Service and Call Center 35,560 GBP
Client Liaison Officer Customer Service and Call Center 23,480 GBP
Client Relations Manager Customer Service and Call Center 82,520 GBP
Client Relationship Executive Customer Service and Call Center 78,400 GBP
Client Relationship Manager Customer Service and Call Center 88,480 GBP
Client Service Analyst Customer Service and Call Center 52,540 GBP
Client Service Representative Customer Service and Call Center 23,480 GBP
Client Strategy Specialist Customer Service and Call Center 53,860 GBP
Contracts Specialist Customer Service and Call Center 41,660 GBP
Customer Care Officer Customer Service and Call Center 24,800 GBP
Customer Care Representative Customer Service and Call Center 22,400 GBP
Customer Center Supervisor Customer Service and Call Center 29,540 GBP
Customer Experience Analyst Customer Service and Call Center 28,900 GBP
Customer Experience Manager Customer Service and Call Center 84,800 GBP
Customer Experience Specialist Customer Service and Call Center 53,120 GBP
Customer Fulfillment Specialist Customer Service and Call Center 45,720 GBP
Customer Insights Analyst Customer Service and Call Center 51,080 GBP
Customer Problem Manager Customer Service and Call Center 56,060 GBP
Customer Relations Manager Customer Service and Call Center 80,280 GBP
Customer Relations Specialist Customer Service and Call Center 49,560 GBP
Customer Sales Representative Customer Service and Call Center 24,840 GBP
Customer Sales Support Customer Service and Call Center 25,220 GBP
Customer Service Administration Customer Service and Call Center 30,840 GBP
Customer Service Advisor Customer Service and Call Center 51,340 GBP
Customer Service Agent Customer Service and Call Center 24,820 GBP
Customer Service Associate Customer Service and Call Center 23,480 GBP
Customer Service Coordinator Customer Service and Call Center 26,860 GBP
Customer Service Country Manager Customer Service and Call Center 96,960 GBP
Customer Service Executive Customer Service and Call Center 59,000 GBP
Customer Service Manager Customer Service and Call Center 87,060 GBP
Customer Service Manager Customer Service and Call Center 87,940 GBP
Customer Service Officer Customer Service and Call Center 25,220 GBP
Customer Service Representative Customer Service and Call Center 24,800 GBP
Customer Service Sales Support Customer Service and Call Center 22,660 GBP
Customer Service Specialist Customer Service and Call Center 23,260 GBP
Customer Service Supervisor Customer Service and Call Center 35,260 GBP
Customer Service Team Leader Customer Service and Call Center 57,360 GBP
Customer Service Trainer Customer Service and Call Center 46,160 GBP
Customer Service Working Supervisor Customer Service and Call Center 42,040 GBP
Customer Solutions Representative Customer Service and Call Center 55,020 GBP
Customer Success Manager Customer Service and Call Center 80,060 GBP
Customer Success Specialist Customer Service and Call Center 52,180 GBP
Customer Support Agent Customer Service and Call Center 23,360 GBP
Dispute Resolution Specialist Customer Service and Call Center 44,720 GBP
Field Service Representative Customer Service and Call Center 26,020 GBP
Guest Relations Officer Customer Service and Call Center 19,360 GBP
Guest Service Agent Customer Service and Call Center 20,120 GBP
Inbound Call Center Representative Customer Service and Call Center 25,940 GBP
Inbound Sales Representative Customer Service and Call Center 26,020 GBP
Internet Banking Supervisor Customer Service and Call Center 75,220 GBP
Lead Administrator Customer Service and Call Center 50,340 GBP
Logistics Coordinator Customer Service and Call Center 28,820 GBP
Operations Support Manager Customer Service and Call Center 72,180 GBP
Real Time Analyst Customer Service and Call Center 49,560 GBP
Regional Account Manager Customer Service and Call Center 81,880 GBP
Service Administrator Customer Service and Call Center 38,700 GBP
Service Delivery Manager Customer Service and Call Center 79,280 GBP
Service Writer Customer Service and Call Center 21,380 GBP
Sourcing Assistant Customer Service and Call Center 15,700 GBP
Telephone Operator Customer Service and Call Center 17,860 GBP
Vendor Administration Specialist Customer Service and Call Center 29,320 GBP
Workforce Manager Customer Service and Call Center 51,400 GBP

Link To or Reference This Page

We spend a lot of time collecting, cleaning, merging, and formatting the data that is shown on the site to be as useful to you as possible.

If you found the data or information on this page useful in your research, please use the tool below to properly cite or reference World Salaries as the source. We appreciate your support!

  • "Average Call Center Duty Manager Salary in Jersey for 2024". World Salaries. Accessed on March 28, 2024. https://worldsalaries.com/average-call-center-duty-manager-salary-in-jersey/.

  • "Average Call Center Duty Manager Salary in Jersey for 2024". World Salaries, https://worldsalaries.com/average-call-center-duty-manager-salary-in-jersey/. Accessed 28 March, 2024

  • Average Call Center Duty Manager Salary in Jersey for 2024. World Salaries. Retrieved from https://worldsalaries.com/average-call-center-duty-manager-salary-in-jersey/.