Average Call Center Duty Manager Salary in Fiji for 2024

In this article, we will look at the average Call Center Duty Manager salary for 2024 in Fiji and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Fijian dollar. To keep things simple, we are using the FJD currency code instead of the currency symbol $.

How Much Does a Call Center Duty Manager Make in Fiji?

A Call Center Duty Manager working in Fiji will typically earn around 35,000 FJD per year, and this can range from the lowest average salary of about 18,260 FJD to the highest average salary of 56,640 FJD.

Average Annual Salary
35,000 FJD
Average Monthly Salary
2,916 FJD

Lowest Annual Salary
18,260 FJD
Lowest Monthly Salary
1,521 FJD

Highest Annual Salary
56,640 FJD
Highest Monthly Salary
4,720 FJD

These are average salaries for a Call Center Duty Manager in Fiji and include benefits such as housing and transport. It's also possible for a Call Center Duty Manager to earn more or less than the average salaries shown above.

Call Center Duty Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Duty Manager Salaries in Fiji

So we've looked at the average salaries a Call Center Duty Manager will earn in Fiji. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Duty Manager can earn between 18,260 FJD and 56,640 FJD on average in Fiji. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Duty Manager in Fiji is 39,080 FJD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 39,080 FJD, and 50% of the population earn more than 39,080 FJD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Duty Manager salary in Fiji, 25% of the population are earning less than 23,360 FJD while 75% of the population earn more than 23,360 FJD.

75% of the population earn less than 50,560 FJD, and 25% of the population earn more than 50,560 FJD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Duty Manager Salary by Experience Level in Fiji

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center duty manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Duty Manager in Fiji that has less than two years of experience can expect to earn somewhere in the region of 17,740 FJD.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Duty Manager salary would increase to 25,680 FJD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Duty Manager, the average salary would be 36,580 FJD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 46,840 FJD.
  • 15 - 20 Years Experience. A Call Center Duty Manager with 15 to 20 years of experience can earn an average of 49,820 FJD.
  • 20+ Years Experience. For a Call Center Duty Manager with more than 20 years, the expected average salary increases to 51,900 FJD.

Average Salary by Experience Chart

0-2 Years
17,740 FJD
2-5 Years +34%
25,680 FJD
5-10 Years +48%
36,580 FJD
10-15 Years +22%
46,840 FJD
15-20 Years +9%
49,820 FJD
20+ Years +8%
51,900 FJD

Call Center Duty Manager Salary by Education Level in Fiji

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Duty Manager in Fiji based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Duty Manager in Fiji with a high school education can earn an average salary of 24,840 FJD.

  • Certificate or Diploma. A Call Center Duty Manager in Fiji with a certificate or diploma education can earn an average salary of 28,820 FJD.

  • Bachelor's Degree. A Call Center Duty Manager in Fiji with a bachelor's degree education can earn an average salary of 40,560 FJD.

  • Master's Degree. A Call Center Duty Manager in Fiji with a master's degree education can earn an average salary of 51,400 FJD.

Average Salary by Education Chart

High School
24,840 FJD
Certificate or Diploma +18%
28,820 FJD
Bachelor's Degree +45%
40,560 FJD
Master's Degree +31%
51,400 FJD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Fiji is around 24,000 to 72,100 FJD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Duty Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Fiji, a male call center duty manager will earn an average of 36,700 FJD, while a female call center duty manager will earn around 35,300 FJD.

This means that a male call center duty manager earns approximately 4% more than a female call center duty manager for performing the same job.

Average Salary by Gender Chart in Fiji

Male
36,700 FJD
Female -4%
35,300 FJD

Call Center Duty Manager Average Pay Raise in Fiji

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Duty Manager in Fiji is around 7% every 29 months.

The national average pay raise across all professions and industries in Fiji is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Call Center Duty Manager in Fiji can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Fiji for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Fiji.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Call Center Duty Manager Bonus and Incentive Rates in Fiji

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Duty Manager is a low bonus based job, with 40% of employees reporting at least one bonus in the last 12 months.

60% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
40%
No Bonus
60%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Fiji earn approximately 25% more than private sector employees in the same role.

Public Sector
63,480 FJD
Private Sector -25%
50,660 FJD

Salaries for Jobs Similar to a Call Center Duty Manager

In the table below, we have salary information for jobs that are similar to a Call Center Duty Manager in Fiji.

Job Title Category Salary
Account Representative Customer Service and Call Center 23,360 FJD
Account Service Representative Customer Service and Call Center 26,020 FJD
Business Support Specialist Customer Service and Call Center 36,940 FJD
Call Center Advisor Customer Service and Call Center 26,860 FJD
Call Center Manager Customer Service and Call Center 66,440 FJD
Call Center Manager Customer Service and Call Center 68,400 FJD
Call Center Quality Analyst Customer Service and Call Center 45,200 FJD
Call Center Representative Customer Service and Call Center 21,100 FJD
Call Center Representative Customer Service and Call Center 21,640 FJD
Call Center Scheduler Customer Service and Call Center 22,400 FJD
Call Center Scheduling Manager Customer Service and Call Center 34,540 FJD
Call Center Supervisor Customer Service and Call Center 28,680 FJD
Call Center Team Leader Customer Service and Call Center 36,700 FJD
Client Engagement Specialest Customer Service and Call Center 41,700 FJD
Client Executive Customer Service and Call Center 27,560 FJD
Client Liaison Officer Customer Service and Call Center 21,400 FJD
Client Relations Manager Customer Service and Call Center 71,280 FJD
Client Relationship Executive Customer Service and Call Center 64,200 FJD
Client Relationship Manager Customer Service and Call Center 77,380 FJD
Client Service Analyst Customer Service and Call Center 46,720 FJD
Client Service Representative Customer Service and Call Center 20,460 FJD
Client Strategy Specialist Customer Service and Call Center 42,960 FJD
Contracts Specialist Customer Service and Call Center 34,160 FJD
Customer Care Officer Customer Service and Call Center 23,520 FJD
Customer Care Representative Customer Service and Call Center 21,560 FJD
Customer Center Supervisor Customer Service and Call Center 25,680 FJD
Customer Experience Analyst Customer Service and Call Center 27,040 FJD
Customer Experience Manager Customer Service and Call Center 73,880 FJD
Customer Experience Specialist Customer Service and Call Center 46,720 FJD
Customer Fulfillment Specialist Customer Service and Call Center 45,560 FJD
Customer Insights Analyst Customer Service and Call Center 46,400 FJD
Customer Problem Manager Customer Service and Call Center 46,840 FJD
Customer Relations Manager Customer Service and Call Center 70,880 FJD
Customer Relations Specialist Customer Service and Call Center 41,820 FJD
Customer Sales Representative Customer Service and Call Center 19,980 FJD
Customer Sales Support Customer Service and Call Center 23,520 FJD
Customer Service Administration Customer Service and Call Center 23,700 FJD
Customer Service Advisor Customer Service and Call Center 47,400 FJD
Customer Service Agent Customer Service and Call Center 19,940 FJD
Customer Service Associate Customer Service and Call Center 20,460 FJD
Customer Service Coordinator Customer Service and Call Center 25,940 FJD
Customer Service Country Manager Customer Service and Call Center 80,640 FJD
Customer Service Executive Customer Service and Call Center 50,020 FJD
Customer Service Manager Customer Service and Call Center 73,820 FJD
Customer Service Manager Customer Service and Call Center 78,620 FJD
Customer Service Officer Customer Service and Call Center 21,540 FJD
Customer Service Representative Customer Service and Call Center 23,520 FJD
Customer Service Sales Support Customer Service and Call Center 18,900 FJD
Customer Service Specialist Customer Service and Call Center 20,000 FJD
Customer Service Supervisor Customer Service and Call Center 32,420 FJD
Customer Service Team Leader Customer Service and Call Center 45,580 FJD
Customer Service Trainer Customer Service and Call Center 36,700 FJD
Customer Service Working Supervisor Customer Service and Call Center 35,000 FJD
Customer Solutions Representative Customer Service and Call Center 43,800 FJD
Customer Success Manager Customer Service and Call Center 70,880 FJD
Customer Success Specialist Customer Service and Call Center 45,600 FJD
Customer Support Agent Customer Service and Call Center 19,940 FJD
Dispute Resolution Specialist Customer Service and Call Center 36,020 FJD
Field Service Representative Customer Service and Call Center 19,980 FJD
Guest Relations Officer Customer Service and Call Center 17,620 FJD
Guest Service Agent Customer Service and Call Center 16,400 FJD
Inbound Call Center Representative Customer Service and Call Center 21,020 FJD
Inbound Sales Representative Customer Service and Call Center 21,100 FJD
Internet Banking Supervisor Customer Service and Call Center 65,920 FJD
Lead Administrator Customer Service and Call Center 42,960 FJD
Logistics Coordinator Customer Service and Call Center 24,280 FJD
Operations Support Manager Customer Service and Call Center 64,200 FJD
Real Time Analyst Customer Service and Call Center 44,300 FJD
Regional Account Manager Customer Service and Call Center 69,540 FJD
Service Administrator Customer Service and Call Center 31,040 FJD
Service Delivery Manager Customer Service and Call Center 69,040 FJD
Service Writer Customer Service and Call Center 17,860 FJD
Sourcing Assistant Customer Service and Call Center 14,200 FJD
Telephone Operator Customer Service and Call Center 17,260 FJD
Vendor Administration Specialist Customer Service and Call Center 24,200 FJD
Workforce Manager Customer Service and Call Center 45,620 FJD

Salary Comparison by City

If you want to compare salaries with different cities in Fiji, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Suva 40,240 FJD

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