Average Account Service Representative Salary in Kenya for 2024

In this article, we will look at the average Account Service Representative salary for 2024 in Kenya and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Kenyan shilling. To keep things simple, we are using the KES currency code instead of the currency symbol Sh.

How Much Does an Account Service Representative Make in Kenya?

An Account Service Representative working in Kenya will typically earn around 830,500 KES per year, and this can range from the lowest average salary of about 384,200 KES to the highest average salary of 1,320,500 KES.

Average Annual Salary
830,500 KES
Average Monthly Salary
69,208 KES

Lowest Annual Salary
384,200 KES
Lowest Monthly Salary
32,016 KES

Highest Annual Salary
1,320,500 KES
Highest Monthly Salary
110,041 KES

These are average salaries for an Account Service Representative in Kenya and include benefits such as housing and transport. It's also possible for an Account Service Representative to earn more or less than the average salaries shown above.

Account Service Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Account Service Representative Salaries in Kenya

So we've looked at the average salaries an Account Service Representative will earn in Kenya. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that an Account Service Representative can earn between 384,200 KES and 1,320,500 KES on average in Kenya. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for an Account Service Representative in Kenya is 899,200 KES. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 899,200 KES, and 50% of the population earn more than 899,200 KES.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Account Service Representative salary in Kenya, 25% of the population are earning less than 574,200 KES while 75% of the population earn more than 574,200 KES.

75% of the population earn less than 1,198,200 KES, and 25% of the population earn more than 1,198,200 KES.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Account Service Representative Salary by Experience Level in Kenya

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average account service representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. An Account Service Representative in Kenya that has less than two years of experience can expect to earn somewhere in the region of 433,400 KES.
  • 2 - 5 Years Experience. With two to five years of experience the average Account Service Representative salary would increase to 581,300 KES.
  • 5 - 10 Years Experience. From five to ten years of experience as an Account Service Representative, the average salary would be 858,100 KES.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 1,043,600 KES.
  • 15 - 20 Years Experience. An Account Service Representative with 15 to 20 years of experience can earn an average of 1,138,500 KES.
  • 20+ Years Experience. For an Account Service Representative with more than 20 years, the expected average salary increases to 1,235,600 KES.

Average Salary by Experience Chart

0-2 Years
433,400 KES
2-5 Years +34%
581,300 KES
5-10 Years +48%
858,100 KES
10-15 Years +22%
1,043,600 KES
15-20 Years +9%
1,138,500 KES
20+ Years +8%
1,235,600 KES

Account Service Representative Salary by Education Level in Kenya

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for an Account Service Representative in Kenya based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. An Account Service Representative in Kenya with a high school education can earn an average salary of 496,100 KES.

  • Certificate or Diploma. An Account Service Representative in Kenya with a certificate or diploma education can earn an average salary of 778,500 KES.

  • Bachelor's Degree. An Account Service Representative in Kenya with a bachelor's degree education can earn an average salary of 1,306,100 KES.

Average Salary by Education Chart

High School
496,100 KES
Certificate or Diploma +57%
778,500 KES
Bachelor's Degree +68%
1,306,100 KES

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Kenya is around 734,000 to 2,200,000 KES and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Account Service Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Kenya, a male account service representative will earn an average of 894,500 KES, while a female account service representative will earn around 772,700 KES.

This means that a male account service representative earns approximately 16% more than a female account service representative for performing the same job.

Average Salary by Gender Chart in Kenya

Male
894,500 KES
Female -16%
772,700 KES

Account Service Representative Average Pay Raise in Kenya

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for an Account Service Representative in Kenya is around 5% every 29 months.

The national average pay raise across all professions and industries in Kenya is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 5 ÷ 29 ) × 12  = 2%

What this means is that an Account Service Representative in Kenya can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Kenya for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Kenya.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Account Service Representative Bonus and Incentive Rates in Kenya

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

An Account Service Representative is a low bonus based job, with 40% of employees reporting at least one bonus in the last 12 months.

60% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
40%
No Bonus
60%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Kenya earn approximately 14% more than private sector employees in the same role.

Public Sector
1,908,800 KES
Private Sector -14%
1,678,300 KES

Salaries for Jobs Similar to an Account Service Representative

In the table below, we have salary information for jobs that are similar to an Account Service Representative in Kenya.

Job Title Category Salary
Account Representative Customer Service and Call Center 854,300 KES
Business Support Specialist Customer Service and Call Center 1,198,300 KES
Call Center Advisor Customer Service and Call Center 929,700 KES
Call Center Duty Manager Customer Service and Call Center 1,249,900 KES
Call Center Manager Customer Service and Call Center 2,197,700 KES
Call Center Manager Customer Service and Call Center 2,290,300 KES
Call Center Quality Analyst Customer Service and Call Center 1,320,500 KES
Call Center Representative Customer Service and Call Center 670,600 KES
Call Center Representative Customer Service and Call Center 707,600 KES
Call Center Scheduler Customer Service and Call Center 785,400 KES
Call Center Scheduling Manager Customer Service and Call Center 1,149,200 KES
Call Center Supervisor Customer Service and Call Center 939,000 KES
Call Center Team Leader Customer Service and Call Center 1,191,100 KES
Client Engagement Specialest Customer Service and Call Center 1,259,300 KES
Client Executive Customer Service and Call Center 949,600 KES
Client Liaison Officer Customer Service and Call Center 683,800 KES
Client Relations Manager Customer Service and Call Center 2,471,700 KES
Client Relationship Executive Customer Service and Call Center 2,221,600 KES
Client Relationship Manager Customer Service and Call Center 2,460,900 KES
Client Service Analyst Customer Service and Call Center 1,440,700 KES
Client Service Representative Customer Service and Call Center 713,900 KES
Client Strategy Specialist Customer Service and Call Center 1,487,200 KES
Contracts Specialist Customer Service and Call Center 1,159,000 KES
Customer Care Officer Customer Service and Call Center 710,500 KES
Customer Care Representative Customer Service and Call Center 653,200 KES
Customer Center Supervisor Customer Service and Call Center 817,800 KES
Customer Experience Analyst Customer Service and Call Center 896,700 KES
Customer Experience Manager Customer Service and Call Center 2,423,000 KES
Customer Experience Specialist Customer Service and Call Center 1,450,700 KES
Customer Fulfillment Specialist Customer Service and Call Center 1,345,400 KES
Customer Insights Analyst Customer Service and Call Center 1,428,800 KES
Customer Problem Manager Customer Service and Call Center 1,450,700 KES
Customer Relations Manager Customer Service and Call Center 2,401,300 KES
Customer Relations Specialist Customer Service and Call Center 1,428,800 KES
Customer Sales Representative Customer Service and Call Center 674,100 KES
Customer Sales Support Customer Service and Call Center 707,600 KES
Customer Service Administration Customer Service and Call Center 852,600 KES
Customer Service Advisor Customer Service and Call Center 1,524,300 KES
Customer Service Agent Customer Service and Call Center 695,400 KES
Customer Service Associate Customer Service and Call Center 699,700 KES
Customer Service Coordinator Customer Service and Call Center 844,100 KES
Customer Service Country Manager Customer Service and Call Center 2,844,200 KES
Customer Service Executive Customer Service and Call Center 1,583,700 KES
Customer Service Manager Customer Service and Call Center 2,411,500 KES
Customer Service Manager Customer Service and Call Center 2,508,300 KES
Customer Service Officer Customer Service and Call Center 650,800 KES
Customer Service Representative Customer Service and Call Center 677,100 KES
Customer Service Sales Support Customer Service and Call Center 623,700 KES
Customer Service Specialist Customer Service and Call Center 658,300 KES
Customer Service Supervisor Customer Service and Call Center 1,053,900 KES
Customer Service Team Leader Customer Service and Call Center 1,537,500 KES
Customer Service Trainer Customer Service and Call Center 1,273,300 KES
Customer Service Working Supervisor Customer Service and Call Center 1,141,000 KES
Customer Solutions Representative Customer Service and Call Center 1,500,800 KES
Customer Success Manager Customer Service and Call Center 2,362,300 KES
Customer Success Specialist Customer Service and Call Center 1,476,700 KES
Customer Support Agent Customer Service and Call Center 680,100 KES
Dispute Resolution Specialist Customer Service and Call Center 1,235,600 KES
Field Service Representative Customer Service and Call Center 745,000 KES
Guest Relations Officer Customer Service and Call Center 552,400 KES
Guest Service Agent Customer Service and Call Center 537,300 KES
Inbound Call Center Representative Customer Service and Call Center 701,400 KES
Inbound Sales Representative Customer Service and Call Center 656,800 KES
Internet Banking Supervisor Customer Service and Call Center 2,184,900 KES
Lead Administrator Customer Service and Call Center 1,476,700 KES
Logistics Coordinator Customer Service and Call Center 743,300 KES
Operations Support Manager Customer Service and Call Center 2,086,500 KES
Real Time Analyst Customer Service and Call Center 1,369,700 KES
Regional Account Manager Customer Service and Call Center 2,281,800 KES
Service Administrator Customer Service and Call Center 1,047,900 KES
Service Delivery Manager Customer Service and Call Center 2,304,300 KES
Service Writer Customer Service and Call Center 575,100 KES
Sourcing Assistant Customer Service and Call Center 480,600 KES
Telephone Operator Customer Service and Call Center 510,300 KES
Vendor Administration Specialist Customer Service and Call Center 877,300 KES
Workforce Manager Customer Service and Call Center 1,464,200 KES

Salary Comparison by City

If you want to compare salaries with different cities in Kenya, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Kisumu 741,500 KES
Mombasa 805,900 KES
Nairobi 896,700 KES

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