Average Customer Support Agent Salary in Romania for 2024

In this article, we will look at the average Customer Support Agent salary for 2024 in Romania and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Romanian leu. To keep things simple, we are using the RON currency code instead of the currency symbol lei.

How Much Does a Customer Support Agent Make in Romania?

A Customer Support Agent working in Romania will typically earn around 35,420 RON per year, and this can range from the lowest average salary of about 18,280 RON to the highest average salary of 57,800 RON.

Average Annual Salary
35,420 RON
Average Monthly Salary
2,951 RON

Lowest Annual Salary
18,280 RON
Lowest Monthly Salary
1,523 RON

Highest Annual Salary
57,800 RON
Highest Monthly Salary
4,816 RON

These are average salaries for a Customer Support Agent in Romania and include benefits such as housing and transport. It's also possible for a Customer Support Agent to earn more or less than the average salaries shown above.

Customer Support Agent salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Support Agent Salaries in Romania

So we've looked at the average salaries a Customer Support Agent will earn in Romania. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Support Agent can earn between 18,280 RON and 57,800 RON on average in Romania. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Support Agent in Romania is 36,800 RON. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 36,800 RON, and 50% of the population earn more than 36,800 RON.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Support Agent salary in Romania, 25% of the population are earning less than 25,680 RON while 75% of the population earn more than 25,680 RON.

75% of the population earn less than 45,000 RON, and 25% of the population earn more than 45,000 RON.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Support Agent Salary by Experience Level in Romania

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer support agent salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Support Agent in Romania that has less than two years of experience can expect to earn somewhere in the region of 21,560 RON.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Support Agent salary would increase to 28,660 RON.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Support Agent, the average salary would be 40,420 RON.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 48,820 RON.
  • 15 - 20 Years Experience. A Customer Support Agent with 15 to 20 years of experience can earn an average of 51,100 RON.
  • 20+ Years Experience. For a Customer Support Agent with more than 20 years, the expected average salary increases to 56,880 RON.

Average Salary by Experience Chart

0-2 Years
21,560 RON
2-5 Years +31%
28,660 RON
5-10 Years +40%
40,420 RON
10-15 Years +20%
48,820 RON
15-20 Years +9%
51,100 RON
20+ Years +8%
56,880 RON

Customer Support Agent Salary by Education Level in Romania

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Support Agent in Romania based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Support Agent in Romania with a high school education can earn an average salary of 23,080 RON.

  • Certificate or Diploma. A Customer Support Agent in Romania with a certificate or diploma education can earn an average salary of 35,000 RON.

  • Bachelor's Degree. A Customer Support Agent in Romania with a bachelor's degree education can earn an average salary of 56,100 RON.

Average Salary by Education Chart

High School
23,080 RON
Certificate or Diploma +47%
35,000 RON
Bachelor's Degree +53%
56,100 RON

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Romania is around 44,900 to 135,000 RON and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Support Agent Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Romania, a male customer support agent will earn an average of 36,160 RON, while a female customer support agent will earn around 40,420 RON.

This means that a male customer support agent earns approximately 11% less than a female customer support agent for performing the same job.

Average Salary by Gender Chart in Romania

Male
36,160 RON
Female +11%
40,420 RON

Customer Support Agent Average Pay Raise in Romania

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Support Agent in Romania is around 9% every 18 months.

The national average pay raise across all professions and industries in Romania is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 18 ) × 12  = 6%

What this means is that a Customer Support Agent in Romania can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Romania for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Romania.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Customer Support Agent Bonus and Incentive Rates in Romania

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Support Agent is a moderate bonus based job, with 50% of employees reporting at least one bonus in the last 12 months.

50% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
50%
No Bonus
50%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Romania earn approximately 7% more than private sector employees in the same role.

Public Sector
112,660 RON
Private Sector -7%
105,620 RON

Salaries for Jobs Similar to a Customer Support Agent

In the table below, we have salary information for jobs that are similar to a Customer Support Agent in Romania.

Job Title Category Salary
Account Representative Customer Service and Call Center 46,280 RON
Account Service Representative Customer Service and Call Center 46,040 RON
Business Support Specialist Customer Service and Call Center 64,040 RON
Call Center Advisor Customer Service and Call Center 49,360 RON
Call Center Duty Manager Customer Service and Call Center 66,260 RON
Call Center Manager Customer Service and Call Center 125,700 RON
Call Center Manager Customer Service and Call Center 127,700 RON
Call Center Quality Analyst Customer Service and Call Center 77,100 RON
Call Center Representative Customer Service and Call Center 37,800 RON
Call Center Representative Customer Service and Call Center 39,640 RON
Call Center Scheduler Customer Service and Call Center 45,060 RON
Call Center Scheduling Manager Customer Service and Call Center 68,580 RON
Call Center Supervisor Customer Service and Call Center 54,140 RON
Call Center Team Leader Customer Service and Call Center 68,900 RON
Client Engagement Specialest Customer Service and Call Center 70,600 RON
Client Executive Customer Service and Call Center 50,540 RON
Client Liaison Officer Customer Service and Call Center 34,380 RON
Client Relations Manager Customer Service and Call Center 146,200 RON
Client Relationship Executive Customer Service and Call Center 128,900 RON
Client Relationship Manager Customer Service and Call Center 148,300 RON
Client Service Analyst Customer Service and Call Center 80,640 RON
Client Service Representative Customer Service and Call Center 36,700 RON
Client Strategy Specialist Customer Service and Call Center 80,500 RON
Contracts Specialist Customer Service and Call Center 64,040 RON
Customer Care Officer Customer Service and Call Center 37,380 RON
Customer Care Representative Customer Service and Call Center 41,700 RON
Customer Center Supervisor Customer Service and Call Center 42,960 RON
Customer Experience Analyst Customer Service and Call Center 45,600 RON
Customer Experience Manager Customer Service and Call Center 137,400 RON
Customer Experience Specialist Customer Service and Call Center 91,580 RON
Customer Fulfillment Specialist Customer Service and Call Center 83,020 RON
Customer Insights Analyst Customer Service and Call Center 84,780 RON
Customer Problem Manager Customer Service and Call Center 88,620 RON
Customer Relations Manager Customer Service and Call Center 138,800 RON
Customer Relations Specialist Customer Service and Call Center 80,840 RON
Customer Sales Representative Customer Service and Call Center 38,060 RON
Customer Sales Support Customer Service and Call Center 39,960 RON
Customer Service Administration Customer Service and Call Center 50,240 RON
Customer Service Advisor Customer Service and Call Center 88,580 RON
Customer Service Agent Customer Service and Call Center 37,880 RON
Customer Service Associate Customer Service and Call Center 40,420 RON
Customer Service Coordinator Customer Service and Call Center 47,120 RON
Customer Service Country Manager Customer Service and Call Center 152,100 RON
Customer Service Executive Customer Service and Call Center 95,860 RON
Customer Service Manager Customer Service and Call Center 138,200 RON
Customer Service Manager Customer Service and Call Center 142,300 RON
Customer Service Officer Customer Service and Call Center 41,900 RON
Customer Service Representative Customer Service and Call Center 37,380 RON
Customer Service Sales Support Customer Service and Call Center 40,420 RON
Customer Service Specialist Customer Service and Call Center 39,560 RON
Customer Service Supervisor Customer Service and Call Center 57,440 RON
Customer Service Team Leader Customer Service and Call Center 92,400 RON
Customer Service Trainer Customer Service and Call Center 74,620 RON
Customer Service Working Supervisor Customer Service and Call Center 67,900 RON
Customer Solutions Representative Customer Service and Call Center 86,760 RON
Customer Success Manager Customer Service and Call Center 129,000 RON
Customer Success Specialist Customer Service and Call Center 80,800 RON
Dispute Resolution Specialist Customer Service and Call Center 73,260 RON
Field Service Representative Customer Service and Call Center 38,780 RON
Guest Relations Officer Customer Service and Call Center 33,440 RON
Guest Service Agent Customer Service and Call Center 30,220 RON
Inbound Call Center Representative Customer Service and Call Center 39,960 RON
Inbound Sales Representative Customer Service and Call Center 41,700 RON
Internet Banking Supervisor Customer Service and Call Center 128,900 RON
Lead Administrator Customer Service and Call Center 79,260 RON
Logistics Coordinator Customer Service and Call Center 45,560 RON
Operations Support Manager Customer Service and Call Center 116,740 RON
Real Time Analyst Customer Service and Call Center 80,060 RON
Regional Account Manager Customer Service and Call Center 127,700 RON
Service Administrator Customer Service and Call Center 66,020 RON
Service Delivery Manager Customer Service and Call Center 129,000 RON
Service Writer Customer Service and Call Center 35,300 RON
Sourcing Assistant Customer Service and Call Center 28,660 RON
Telephone Operator Customer Service and Call Center 27,560 RON
Vendor Administration Specialist Customer Service and Call Center 50,560 RON
Workforce Manager Customer Service and Call Center 85,020 RON

Salary Comparison by City

If you want to compare salaries with different cities in Romania, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Brasov 34,480 RON
Bucharest 42,320 RON
Cluj-Napoca 42,320 RON
Sibiu 38,340 RON
Timisoara 39,640 RON

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