Average Customer Solutions Representative Salary in Uganda for 2024

In this article, we will look at the average Customer Solutions Representative salary for 2024 in Uganda and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Ugandan shilling. To keep things simple, we are using the UGX currency code instead of the currency symbol Sh.

How Much Does a Customer Solutions Representative Make in Uganda?

A Customer Solutions Representative working in Uganda will typically earn around 26,158,200 UGX per year, and this can range from the lowest average salary of about 11,998,600 UGX to the highest average salary of 41,638,700 UGX.

Average Annual Salary
26,158,200 UGX
Average Monthly Salary
2,179,850 UGX

Lowest Annual Salary
11,998,600 UGX
Lowest Monthly Salary
999,883 UGX

Highest Annual Salary
41,638,700 UGX
Highest Monthly Salary
3,469,891 UGX

These are average salaries for a Customer Solutions Representative in Uganda and include benefits such as housing and transport. It's also possible for a Customer Solutions Representative to earn more or less than the average salaries shown above.

Customer Solutions Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Solutions Representative Salaries in Uganda

So we've looked at the average salaries a Customer Solutions Representative will earn in Uganda. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Solutions Representative can earn between 11,998,600 UGX and 41,638,700 UGX on average in Uganda. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Solutions Representative in Uganda is 28,318,900 UGX. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 28,318,900 UGX, and 50% of the population earn more than 28,318,900 UGX.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Solutions Representative salary in Uganda, 25% of the population are earning less than 18,121,700 UGX while 75% of the population earn more than 18,121,700 UGX.

75% of the population earn less than 37,800,500 UGX, and 25% of the population earn more than 37,800,500 UGX.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Solutions Representative Salary by Experience Level in Uganda

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer solutions representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Solutions Representative in Uganda that has less than two years of experience can expect to earn somewhere in the region of 13,679,300 UGX.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Solutions Representative salary would increase to 18,239,400 UGX.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Solutions Representative, the average salary would be 27,001,700 UGX.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 32,879,500 UGX.
  • 15 - 20 Years Experience. A Customer Solutions Representative with 15 to 20 years of experience can earn an average of 35,878,200 UGX.
  • 20+ Years Experience. For a Customer Solutions Representative with more than 20 years, the expected average salary increases to 38,878,700 UGX.

Average Salary by Experience Chart

0-2 Years
13,679,300 UGX
2-5 Years +34%
18,239,400 UGX
5-10 Years +48%
27,001,700 UGX
10-15 Years +22%
32,879,500 UGX
15-20 Years +9%
35,878,200 UGX
20+ Years +8%
38,878,700 UGX

Customer Solutions Representative Salary by Education Level in Uganda

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Solutions Representative in Uganda based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Solutions Representative in Uganda with a high school education can earn an average salary of 15,599,800 UGX.

  • Certificate or Diploma. A Customer Solutions Representative in Uganda with a certificate or diploma education can earn an average salary of 24,478,500 UGX.

  • Bachelor's Degree. A Customer Solutions Representative in Uganda with a bachelor's degree education can earn an average salary of 41,040,700 UGX.

Average Salary by Education Chart

High School
15,599,800 UGX
Certificate or Diploma +57%
24,478,500 UGX
Bachelor's Degree +68%
41,040,700 UGX

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Uganda is around 13,100,000 to 39,300,000 UGX and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Solutions Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Uganda, a male customer solutions representative will earn an average of 24,119,700 UGX, while a female customer solutions representative will earn around 28,318,900 UGX.

This means that a male customer solutions representative earns approximately 15% less than a female customer solutions representative for performing the same job.

Average Salary by Gender Chart in Uganda

Male
24,119,700 UGX
Female +15%
28,318,900 UGX

Customer Solutions Representative Average Pay Raise in Uganda

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Solutions Representative in Uganda is around 6% every 30 months.

The national average pay raise across all professions and industries in Uganda is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Customer Solutions Representative in Uganda can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Uganda for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Uganda.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Customer Solutions Representative Bonus and Incentive Rates in Uganda

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Solutions Representative is a low bonus based job, with 41% of employees reporting at least one bonus in the last 12 months.

59% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
41%
No Bonus
59%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Uganda earn approximately 25% more than private sector employees in the same role.

Public Sector
34,919,600 UGX
Private Sector -25%
27,960,400 UGX

Salaries for Jobs Similar to a Customer Solutions Representative

In the table below, we have salary information for jobs that are similar to a Customer Solutions Representative in Uganda.

Job Title Category Salary
Account Representative Customer Service and Call Center 14,038,300 UGX
Account Service Representative Customer Service and Call Center 14,400,800 UGX
Business Support Specialist Customer Service and Call Center 20,639,100 UGX
Call Center Advisor Customer Service and Call Center 15,599,800 UGX
Call Center Duty Manager Customer Service and Call Center 20,639,100 UGX
Call Center Manager Customer Service and Call Center 37,441,100 UGX
Call Center Manager Customer Service and Call Center 38,399,900 UGX
Call Center Quality Analyst Customer Service and Call Center 24,599,500 UGX
Call Center Representative Customer Service and Call Center 11,399,200 UGX
Call Center Representative Customer Service and Call Center 11,699,900 UGX
Call Center Scheduler Customer Service and Call Center 13,561,900 UGX
Call Center Scheduling Manager Customer Service and Call Center 20,159,800 UGX
Call Center Supervisor Customer Service and Call Center 16,799,900 UGX
Call Center Team Leader Customer Service and Call Center 21,121,400 UGX
Client Engagement Specialest Customer Service and Call Center 22,558,900 UGX
Client Executive Customer Service and Call Center 17,278,100 UGX
Client Liaison Officer Customer Service and Call Center 10,943,000 UGX
Client Relations Manager Customer Service and Call Center 43,198,900 UGX
Client Relationship Executive Customer Service and Call Center 36,960,300 UGX
Client Relationship Manager Customer Service and Call Center 44,280,500 UGX
Client Service Analyst Customer Service and Call Center 24,359,000 UGX
Client Service Representative Customer Service and Call Center 11,998,600 UGX
Client Strategy Specialist Customer Service and Call Center 25,440,400 UGX
Contracts Specialist Customer Service and Call Center 20,159,800 UGX
Customer Care Officer Customer Service and Call Center 11,399,200 UGX
Customer Care Representative Customer Service and Call Center 12,361,500 UGX
Customer Center Supervisor Customer Service and Call Center 14,038,300 UGX
Customer Experience Analyst Customer Service and Call Center 15,480,300 UGX
Customer Experience Manager Customer Service and Call Center 44,280,500 UGX
Customer Experience Specialist Customer Service and Call Center 25,561,400 UGX
Customer Fulfillment Specialist Customer Service and Call Center 23,878,400 UGX
Customer Insights Analyst Customer Service and Call Center 25,679,100 UGX
Customer Problem Manager Customer Service and Call Center 26,399,200 UGX
Customer Relations Manager Customer Service and Call Center 44,280,500 UGX
Customer Relations Specialist Customer Service and Call Center 26,040,800 UGX
Customer Sales Representative Customer Service and Call Center 11,399,200 UGX
Customer Sales Support Customer Service and Call Center 12,121,000 UGX
Customer Service Administration Customer Service and Call Center 14,880,300 UGX
Customer Service Advisor Customer Service and Call Center 27,118,300 UGX
Customer Service Agent Customer Service and Call Center 12,361,500 UGX
Customer Service Associate Customer Service and Call Center 12,361,500 UGX
Customer Service Coordinator Customer Service and Call Center 13,679,300 UGX
Customer Service Country Manager Customer Service and Call Center 46,800,400 UGX
Customer Service Executive Customer Service and Call Center 27,361,200 UGX
Customer Service Manager Customer Service and Call Center 42,119,100 UGX
Customer Service Officer Customer Service and Call Center 11,998,600 UGX
Customer Service Representative Customer Service and Call Center 11,998,600 UGX
Customer Service Sales Support Customer Service and Call Center 11,518,700 UGX
Customer Service Specialist Customer Service and Call Center 12,361,500 UGX
Customer Service Supervisor Customer Service and Call Center 17,758,500 UGX
Customer Service Team Leader Customer Service and Call Center 27,601,100 UGX
Customer Service Trainer Customer Service and Call Center 20,999,200 UGX
Customer Service Working Supervisor Customer Service and Call Center 19,558,300 UGX
Customer Success Manager Customer Service and Call Center 38,281,500 UGX
Customer Success Specialist Customer Service and Call Center 24,599,500 UGX
Customer Support Agent Customer Service and Call Center 11,998,600 UGX
Dispute Resolution Specialist Customer Service and Call Center 20,518,900 UGX
Field Service Representative Customer Service and Call Center 12,361,500 UGX
Guest Relations Officer Customer Service and Call Center 9,599,200 UGX
Guest Service Agent Customer Service and Call Center 9,841,900 UGX
Inbound Call Center Representative Customer Service and Call Center 11,998,600 UGX
Inbound Sales Representative Customer Service and Call Center 11,998,600 UGX
Internet Banking Supervisor Customer Service and Call Center 37,441,100 UGX
Lead Administrator Customer Service and Call Center 23,759,100 UGX
Logistics Coordinator Customer Service and Call Center 12,721,300 UGX
Operations Support Manager Customer Service and Call Center 36,960,300 UGX
Real Time Analyst Customer Service and Call Center 24,599,500 UGX
Regional Account Manager Customer Service and Call Center 41,280,700 UGX
Service Administrator Customer Service and Call Center 19,200,400 UGX
Service Delivery Manager Customer Service and Call Center 39,840,400 UGX
Service Writer Customer Service and Call Center 10,333,800 UGX
Sourcing Assistant Customer Service and Call Center 8,425,800 UGX
Telephone Operator Customer Service and Call Center 9,346,600 UGX
Vendor Administration Specialist Customer Service and Call Center 15,360,400 UGX
Workforce Manager Customer Service and Call Center 24,841,800 UGX

Salary Comparison by City

If you want to compare salaries with different cities in Uganda, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Kampala 29,278,200 UGX

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