Average Customer Solutions Representative Salary in Mexico for 2024

In this article, we will look at the average Customer Solutions Representative salary for 2024 in Mexico and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Mexican peso. To keep things simple, we are using the MXN currency code instead of the currency symbol $.

How Much Does a Customer Solutions Representative Make in Mexico?

A Customer Solutions Representative working in Mexico will typically earn around 325,800 MXN per year, and this can range from the lowest average salary of about 159,100 MXN to the highest average salary of 504,500 MXN.

Average Annual Salary
325,800 MXN
Average Monthly Salary
27,150 MXN

Lowest Annual Salary
159,100 MXN
Lowest Monthly Salary
13,258 MXN

Highest Annual Salary
504,500 MXN
Highest Monthly Salary
42,041 MXN

These are average salaries for a Customer Solutions Representative in Mexico and include benefits such as housing and transport. It's also possible for a Customer Solutions Representative to earn more or less than the average salaries shown above.

Customer Solutions Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Solutions Representative Salaries in Mexico

So we've looked at the average salaries a Customer Solutions Representative will earn in Mexico. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Solutions Representative can earn between 159,100 MXN and 504,500 MXN on average in Mexico. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Solutions Representative in Mexico is 330,900 MXN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 330,900 MXN, and 50% of the population earn more than 330,900 MXN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Solutions Representative salary in Mexico, 25% of the population are earning less than 218,900 MXN while 75% of the population earn more than 218,900 MXN.

75% of the population earn less than 428,400 MXN, and 25% of the population earn more than 428,400 MXN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Solutions Representative Salary by Experience Level in Mexico

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer solutions representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Solutions Representative in Mexico that has less than two years of experience can expect to earn somewhere in the region of 189,300 MXN.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Solutions Representative salary would increase to 240,500 MXN.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Solutions Representative, the average salary would be 332,100 MXN.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 413,900 MXN.
  • 15 - 20 Years Experience. A Customer Solutions Representative with 15 to 20 years of experience can earn an average of 442,300 MXN.
  • 20+ Years Experience. For a Customer Solutions Representative with more than 20 years, the expected average salary increases to 472,000 MXN.

Average Salary by Experience Chart

0-2 Years
189,300 MXN
2-5 Years +29%
240,500 MXN
5-10 Years +38%
332,100 MXN
10-15 Years +24%
413,900 MXN
15-20 Years +7%
442,300 MXN
20+ Years +7%
472,000 MXN

Customer Solutions Representative Salary by Education Level in Mexico

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Solutions Representative in Mexico based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Solutions Representative in Mexico with a high school education can earn an average salary of 240,500 MXN.

  • Certificate or Diploma. A Customer Solutions Representative in Mexico with a certificate or diploma education can earn an average salary of 345,700 MXN.

  • Bachelor's Degree. A Customer Solutions Representative in Mexico with a bachelor's degree education can earn an average salary of 476,600 MXN.

Average Salary by Education Chart

High School
240,500 MXN
Certificate or Diploma +43%
345,700 MXN
Bachelor's Degree +38%
476,600 MXN

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Mexico is around 166,000 to 498,000 MXN and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Solutions Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Mexico, a male customer solutions representative will earn an average of 307,400 MXN, while a female customer solutions representative will earn around 339,100 MXN.

This means that a male customer solutions representative earns approximately 9% less than a female customer solutions representative for performing the same job.

Average Salary by Gender Chart in Mexico

Male
307,400 MXN
Female +9%
339,100 MXN

Customer Solutions Representative Average Pay Raise in Mexico

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Solutions Representative in Mexico is around 10% every 19 months.

The national average pay raise across all professions and industries in Mexico is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 19 ) × 12  = 6%

What this means is that a Customer Solutions Representative in Mexico can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Mexico for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Mexico.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Customer Solutions Representative Bonus and Incentive Rates in Mexico

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Solutions Representative is a moderate bonus based job, with 55% of employees reporting at least one bonus in the last 12 months.

45% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
55%
No Bonus
45%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Mexico earn approximately 8% more than private sector employees in the same role.

Public Sector
415,900 MXN
Private Sector -8%
384,200 MXN

Salaries for Jobs Similar to a Customer Solutions Representative

In the table below, we have salary information for jobs that are similar to a Customer Solutions Representative in Mexico.

Job Title Category Salary
Account Representative Customer Service and Call Center 181,600 MXN
Account Service Representative Customer Service and Call Center 175,900 MXN
Business Support Specialist Customer Service and Call Center 252,300 MXN
Call Center Advisor Customer Service and Call Center 187,500 MXN
Call Center Duty Manager Customer Service and Call Center 267,100 MXN
Call Center Manager Customer Service and Call Center 478,000 MXN
Call Center Manager Customer Service and Call Center 478,100 MXN
Call Center Quality Analyst Customer Service and Call Center 294,300 MXN
Call Center Representative Customer Service and Call Center 152,000 MXN
Call Center Scheduler Customer Service and Call Center 168,100 MXN
Call Center Scheduling Manager Customer Service and Call Center 249,600 MXN
Call Center Supervisor Customer Service and Call Center 212,500 MXN
Call Center Team Leader Customer Service and Call Center 267,100 MXN
Client Engagement Specialest Customer Service and Call Center 288,100 MXN
Client Executive Customer Service and Call Center 200,000 MXN
Client Liaison Officer Customer Service and Call Center 137,400 MXN
Client Relations Manager Customer Service and Call Center 535,800 MXN
Client Relationship Executive Customer Service and Call Center 483,800 MXN
Client Relationship Manager Customer Service and Call Center 563,300 MXN
Client Service Analyst Customer Service and Call Center 322,600 MXN
Client Service Representative Customer Service and Call Center 143,200 MXN
Client Strategy Specialist Customer Service and Call Center 308,300 MXN
Contracts Specialist Customer Service and Call Center 251,500 MXN
Customer Care Officer Customer Service and Call Center 142,300 MXN
Customer Care Representative Customer Service and Call Center 150,000 MXN
Customer Center Supervisor Customer Service and Call Center 172,200 MXN
Customer Experience Analyst Customer Service and Call Center 192,000 MXN
Customer Experience Manager Customer Service and Call Center 518,900 MXN
Customer Experience Specialist Customer Service and Call Center 351,900 MXN
Customer Fulfillment Specialist Customer Service and Call Center 301,300 MXN
Customer Insights Analyst Customer Service and Call Center 327,300 MXN
Customer Problem Manager Customer Service and Call Center 341,400 MXN
Customer Relations Manager Customer Service and Call Center 525,700 MXN
Customer Relations Specialist Customer Service and Call Center 307,400 MXN
Customer Sales Representative Customer Service and Call Center 152,000 MXN
Customer Sales Support Customer Service and Call Center 150,000 MXN
Customer Service Administration Customer Service and Call Center 185,100 MXN
Customer Service Advisor Customer Service and Call Center 340,400 MXN
Customer Service Agent Customer Service and Call Center 154,700 MXN
Customer Service Associate Customer Service and Call Center 152,300 MXN
Customer Service Coordinator Customer Service and Call Center 174,000 MXN
Customer Service Country Manager Customer Service and Call Center 605,700 MXN
Customer Service Executive Customer Service and Call Center 369,300 MXN
Customer Service Manager Customer Service and Call Center 524,400 MXN
Customer Service Manager Customer Service and Call Center 555,800 MXN
Customer Service Officer Customer Service and Call Center 158,700 MXN
Customer Service Representative Customer Service and Call Center 152,100 MXN
Customer Service Sales Support Customer Service and Call Center 152,100 MXN
Customer Service Specialist Customer Service and Call Center 148,300 MXN
Customer Service Supervisor Customer Service and Call Center 237,400 MXN
Customer Service Team Leader Customer Service and Call Center 351,900 MXN
Customer Service Trainer Customer Service and Call Center 273,300 MXN
Customer Service Working Supervisor Customer Service and Call Center 265,000 MXN
Customer Success Manager Customer Service and Call Center 487,600 MXN
Customer Success Specialist Customer Service and Call Center 325,600 MXN
Customer Support Agent Customer Service and Call Center 152,100 MXN
Dispute Resolution Specialist Customer Service and Call Center 267,100 MXN
Field Service Representative Customer Service and Call Center 161,300 MXN
Guest Relations Officer Customer Service and Call Center 118,060 MXN
Guest Service Agent Customer Service and Call Center 115,640 MXN
Inbound Call Center Representative Customer Service and Call Center 148,300 MXN
Inbound Sales Representative Customer Service and Call Center 157,600 MXN
Internet Banking Supervisor Customer Service and Call Center 504,400 MXN
Lead Administrator Customer Service and Call Center 301,800 MXN
Logistics Coordinator Customer Service and Call Center 172,400 MXN
Operations Support Manager Customer Service and Call Center 466,300 MXN
Real Time Analyst Customer Service and Call Center 314,500 MXN
Regional Account Manager Customer Service and Call Center 480,300 MXN
Service Administrator Customer Service and Call Center 251,500 MXN
Service Delivery Manager Customer Service and Call Center 489,600 MXN
Service Writer Customer Service and Call Center 130,400 MXN
Sourcing Assistant Customer Service and Call Center 105,620 MXN
Telephone Operator Customer Service and Call Center 110,380 MXN
Vendor Administration Specialist Customer Service and Call Center 192,000 MXN
Workforce Manager Customer Service and Call Center 330,700 MXN

Salary Comparison by City

If you want to compare salaries with different cities in Mexico, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Acapulco 417,100 MXN
Acuna 307,400 MXN
Aguascalientes 414,000 MXN
Boca del Rio 279,400 MXN
Buenavista 322,600 MXN
Campeche 340,000 MXN
Cancun 417,100 MXN
Celaya 377,200 MXN
Chalco 294,300 MXN
Chetumal 294,700 MXN
Chicoloapan 301,700 MXN
Chihuahua 407,300 MXN
Chilpancingo 308,300 MXN
Chimalhuacan 411,400 MXN
Cholula de Rivadabia 308,900 MXN
Ciudad Apodaca 372,600 MXN
Ciudad del Carmen 313,700 MXN
Ciudad Juarez 279,400 MXN
Ciudad Lopez Mateos 367,900 MXN
Ciudad Obregon 367,200 MXN
Ciudad Santa Catarina 341,900 MXN
Ciudad Valles 263,900 MXN
Ciudad Victoria 335,100 MXN
Coacalco 339,100 MXN
Coatzacoalcos 327,300 MXN
Colima 292,000 MXN
Cordoba 281,500 MXN
Cuautitlan Izcalli 378,800 MXN
Cuautla 290,800 MXN
Cuernavaca 348,300 MXN
Culiacan 421,400 MXN
Delicias 267,100 MXN
Durango 396,300 MXN
Ecatepec de Morelos 442,300 MXN
Ensenada 351,900 MXN
Fresnillo 281,500 MXN
General Escobedo 363,000 MXN
Gomez Palacio 357,700 MXN
Guadalajara 431,300 MXN
Guadalupe 420,100 MXN
Guaymas 249,600 MXN
Hermosillo 396,300 MXN
Hidalgo del Parral 268,900 MXN
Iguala 273,300 MXN
Irapuato 372,600 MXN
Ixtapaluca 348,300 MXN
Jiutepec 301,700 MXN
La Paz 308,300 MXN
Leon 442,200 MXN
Los Mochis 332,500 MXN
Los Reyes la Paz 335,100 MXN
Manzanillo 282,300 MXN
Matamoros 376,800 MXN
Mazatlan 381,800 MXN
Merida 394,500 MXN
Metepec 312,400 MXN
Mexicali 397,900 MXN
Mexico City 451,000 MXN
Minatitlan 263,200 MXN
Monclova 330,900 MXN
Monterrey 445,100 MXN
Morelia 401,300 MXN
Naucalpan 412,000 MXN
Navojoa 249,600 MXN
Nezahualcoyotl 428,400 MXN
Nogales 305,600 MXN
Nuevo Laredo 376,800 MXN
Oaxaca 327,800 MXN
Ojo de Agua 313,700 MXN
Orizaba 259,100 MXN
Pachuca 341,900 MXN
Piedras Negras 301,800 MXN
Playa del Carmen 294,700 MXN
Poza Rica 311,700 MXN
Puebla 428,400 MXN
Puerto Vallarta 325,900 MXN
Queretaro 394,800 MXN
Reynosa 396,300 MXN
Salamanca 288,100 MXN
Saltillo 430,500 MXN
San Cristobal de las Casas 292,000 MXN
San Juan del Rio 275,800 MXN
San Luis Potosi 419,400 MXN
San Luis Rio Colorado 301,700 MXN
San Nicolas de los Garza 366,200 MXN
San Pablo de las Salinas 318,800 MXN
San Pedro Garza Garcia 266,000 MXN
Soledad de Graciano Sanchez 318,800 MXN
Tampico 362,200 MXN
Tapachula 307,400 MXN
Tehuacan 339,100 MXN
Tepic 365,400 MXN
Tijuana 419,400 MXN
Tlalnepantla de Baz 404,600 MXN
Tlaquepaque 376,800 MXN
Toluca 394,500 MXN
Tonala 388,100 MXN
Torreon 382,600 MXN
Tuxtla Gutierrez 386,400 MXN
Uruapan 348,300 MXN
Veracruz 378,300 MXN
Villa Nicolas Romero 332,500 MXN
Villahermosa 362,200 MXN
Xalapa 362,200 MXN
Xico 345,700 MXN
Zacatecas 275,500 MXN
Zamora de Hidalgo 268,900 MXN
Zapopan 424,900 MXN

Link To or Reference This Page

We spend a lot of time collecting, cleaning, merging, and formatting the data that is shown on the site to be as useful to you as possible.

If you found the data or information on this page useful in your research, please use the tool below to properly cite or reference World Salaries as the source. We appreciate your support!

  • "Average Customer Solutions Representative Salary in Mexico for 2024". World Salaries. Accessed on March 29, 2024. https://worldsalaries.com/average-customer-solutions-representative-salary-in-mexico/.

  • "Average Customer Solutions Representative Salary in Mexico for 2024". World Salaries, https://worldsalaries.com/average-customer-solutions-representative-salary-in-mexico/. Accessed 29 March, 2024

  • Average Customer Solutions Representative Salary in Mexico for 2024. World Salaries. Retrieved from https://worldsalaries.com/average-customer-solutions-representative-salary-in-mexico/.