Average Customer Service Working Supervisor Salary in Vietnam for 2024

In this article, we will look at the average Customer Service Working Supervisor salary for 2024 in Vietnam and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Vietnamese đồng. To keep things simple, we are using the VND currency code instead of the currency symbol ₫.

How Much Does a Customer Service Working Supervisor Make in Vietnam?

A Customer Service Working Supervisor working in Vietnam will typically earn around 130,799,600 VND per year, and this can range from the lowest average salary of about 70,560,500 VND to the highest average salary of 196,799,500 VND.

Average Annual Salary
130,799,600 VND
Average Monthly Salary
10,899,966 VND

Lowest Annual Salary
70,560,500 VND
Lowest Monthly Salary
5,880,041 VND

Highest Annual Salary
196,799,500 VND
Highest Monthly Salary
16,399,958 VND

These are average salaries for a Customer Service Working Supervisor in Vietnam and include benefits such as housing and transport. It's also possible for a Customer Service Working Supervisor to earn more or less than the average salaries shown above.

Customer Service Working Supervisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Working Supervisor Salaries in Vietnam

So we've looked at the average salaries a Customer Service Working Supervisor will earn in Vietnam. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Working Supervisor can earn between 70,560,500 VND and 196,799,500 VND on average in Vietnam. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Working Supervisor in Vietnam is 119,998,200 VND. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 119,998,200 VND, and 50% of the population earn more than 119,998,200 VND.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Working Supervisor salary in Vietnam, 25% of the population are earning less than 85,801,100 VND while 75% of the population earn more than 85,801,100 VND.

75% of the population earn less than 146,401,200 VND, and 25% of the population earn more than 146,401,200 VND.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Working Supervisor Salary by Experience Level in Vietnam

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service working supervisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Working Supervisor in Vietnam that has less than two years of experience can expect to earn somewhere in the region of 81,961,200 VND.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Working Supervisor salary would increase to 103,441,400 VND.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Working Supervisor, the average salary would be 136,800,100 VND.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 160,800,900 VND.
  • 15 - 20 Years Experience. A Customer Service Working Supervisor with 15 to 20 years of experience can earn an average of 177,599,600 VND.
  • 20+ Years Experience. For a Customer Service Working Supervisor with more than 20 years, the expected average salary increases to 188,401,800 VND.

Average Salary by Experience Chart

0-2 Years
81,961,200 VND
2-5 Years +26%
103,441,400 VND
5-10 Years +32%
136,800,100 VND
10-15 Years +18%
160,800,900 VND
15-20 Years +11%
177,599,600 VND
20+ Years +6%
188,401,800 VND

Customer Service Working Supervisor Salary by Education Level in Vietnam

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Working Supervisor in Vietnam based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Working Supervisor in Vietnam with a high school education can earn an average salary of 99,721,200 VND.

  • Certificate or Diploma. A Customer Service Working Supervisor in Vietnam with a certificate or diploma education can earn an average salary of 112,319,100 VND.

  • Bachelor's Degree. A Customer Service Working Supervisor in Vietnam with a bachelor's degree education can earn an average salary of 147,600,500 VND.

  • Master's Degree. A Customer Service Working Supervisor in Vietnam with a master's degree education can earn an average salary of 183,600,500 VND.

Average Salary by Education Chart

High School
99,721,200 VND
Certificate or Diploma +13%
112,319,100 VND
Bachelor's Degree +32%
147,600,500 VND
Master's Degree +24%
183,600,500 VND

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Vietnam is around 86,100,000 to 258,000,000 VND and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Working Supervisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Vietnam, a male customer service working supervisor will earn an average of 134,400,400 VND, while a female customer service working supervisor will earn around 124,799,100 VND.

This means that a male customer service working supervisor earns approximately 8% more than a female customer service working supervisor for performing the same job.

Average Salary by Gender Chart in Vietnam

Male
134,400,400 VND
Female -8%
124,799,100 VND

Customer Service Working Supervisor Average Pay Raise in Vietnam

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Working Supervisor in Vietnam is around 11% every 18 months.

The national average pay raise across all professions and industries in Vietnam is around 9% every 17 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 18 ) × 12  = 7%

What this means is that a Customer Service Working Supervisor in Vietnam can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Vietnam for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Vietnam.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Customer Service Working Supervisor Bonus and Incentive Rates in Vietnam

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Working Supervisor is a low bonus based job, with 49% of employees reporting at least one bonus in the last 12 months.

51% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 4% to 5%.

Received Bonus
49%
No Bonus
51%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Vietnam earn approximately 9% more than private sector employees in the same role.

Public Sector
213,601,200 VND
Private Sector -9%
196,799,500 VND

Salaries for Jobs Similar to a Customer Service Working Supervisor

In the table below, we have salary information for jobs that are similar to a Customer Service Working Supervisor in Vietnam.

Job Title Category Salary
Account Representative Customer Service and Call Center 90,721,000 VND
Account Service Representative Customer Service and Call Center 90,358,800 VND
Business Support Specialist Customer Service and Call Center 134,400,400 VND
Call Center Advisor Customer Service and Call Center 101,160,500 VND
Call Center Duty Manager Customer Service and Call Center 131,998,300 VND
Call Center Manager Customer Service and Call Center 256,799,900 VND
Call Center Manager Customer Service and Call Center 262,800,400 VND
Call Center Quality Analyst Customer Service and Call Center 163,201,300 VND
Call Center Representative Customer Service and Call Center 75,000,300 VND
Call Center Representative Customer Service and Call Center 76,560,700 VND
Call Center Scheduler Customer Service and Call Center 92,039,600 VND
Call Center Scheduling Manager Customer Service and Call Center 124,799,100 VND
Call Center Supervisor Customer Service and Call Center 112,801,600 VND
Call Center Team Leader Customer Service and Call Center 133,198,700 VND
Client Engagement Specialest Customer Service and Call Center 151,201,000 VND
Client Executive Customer Service and Call Center 105,838,700 VND
Client Liaison Officer Customer Service and Call Center 78,241,300 VND
Client Relations Manager Customer Service and Call Center 268,801,500 VND
Client Relationship Executive Customer Service and Call Center 254,401,100 VND
Client Relationship Manager Customer Service and Call Center 274,800,400 VND
Client Service Analyst Customer Service and Call Center 169,198,600 VND
Client Service Representative Customer Service and Call Center 77,758,500 VND
Client Strategy Specialist Customer Service and Call Center 162,000,100 VND
Contracts Specialist Customer Service and Call Center 129,601,700 VND
Customer Care Officer Customer Service and Call Center 81,240,300 VND
Customer Care Representative Customer Service and Call Center 80,640,500 VND
Customer Center Supervisor Customer Service and Call Center 95,639,500 VND
Customer Experience Analyst Customer Service and Call Center 99,958,900 VND
Customer Experience Manager Customer Service and Call Center 269,998,100 VND
Customer Experience Specialist Customer Service and Call Center 166,799,600 VND
Customer Fulfillment Specialist Customer Service and Call Center 157,201,600 VND
Customer Insights Analyst Customer Service and Call Center 171,598,600 VND
Customer Problem Manager Customer Service and Call Center 174,000,900 VND
Customer Relations Manager Customer Service and Call Center 266,399,100 VND
Customer Relations Specialist Customer Service and Call Center 158,398,200 VND
Customer Sales Representative Customer Service and Call Center 76,921,100 VND
Customer Sales Support Customer Service and Call Center 82,921,700 VND
Customer Service Administration Customer Service and Call Center 92,641,100 VND
Customer Service Advisor Customer Service and Call Center 170,399,900 VND
Customer Service Agent Customer Service and Call Center 77,519,100 VND
Customer Service Associate Customer Service and Call Center 77,758,500 VND
Customer Service Coordinator Customer Service and Call Center 96,358,400 VND
Customer Service Country Manager Customer Service and Call Center 301,201,000 VND
Customer Service Executive Customer Service and Call Center 181,199,700 VND
Customer Service Manager Customer Service and Call Center 282,000,500 VND
Customer Service Manager Customer Service and Call Center 293,999,200 VND
Customer Service Officer Customer Service and Call Center 78,121,700 VND
Customer Service Representative Customer Service and Call Center 81,240,300 VND
Customer Service Sales Support Customer Service and Call Center 75,000,300 VND
Customer Service Specialist Customer Service and Call Center 80,881,800 VND
Customer Service Supervisor Customer Service and Call Center 119,998,200 VND
Customer Service Team Leader Customer Service and Call Center 170,399,900 VND
Customer Service Trainer Customer Service and Call Center 145,200,100 VND
Customer Solutions Representative Customer Service and Call Center 176,398,800 VND
Customer Success Manager Customer Service and Call Center 271,201,600 VND
Customer Success Specialist Customer Service and Call Center 167,999,600 VND
Customer Support Agent Customer Service and Call Center 81,600,600 VND
Dispute Resolution Specialist Customer Service and Call Center 141,598,200 VND
Field Service Representative Customer Service and Call Center 79,200,600 VND
Guest Relations Officer Customer Service and Call Center 59,999,100 VND
Guest Service Agent Customer Service and Call Center 59,758,700 VND
Inbound Call Center Representative Customer Service and Call Center 76,199,500 VND
Inbound Sales Representative Customer Service and Call Center 78,719,700 VND
Internet Banking Supervisor Customer Service and Call Center 255,600,300 VND
Lead Administrator Customer Service and Call Center 167,999,600 VND
Logistics Coordinator Customer Service and Call Center 84,718,900 VND
Operations Support Manager Customer Service and Call Center 232,799,400 VND
Real Time Analyst Customer Service and Call Center 153,600,700 VND
Regional Account Manager Customer Service and Call Center 254,401,100 VND
Service Administrator Customer Service and Call Center 125,999,700 VND
Service Delivery Manager Customer Service and Call Center 269,998,100 VND
Service Writer Customer Service and Call Center 64,079,200 VND
Sourcing Assistant Customer Service and Call Center 56,280,700 VND
Telephone Operator Customer Service and Call Center 56,760,200 VND
Vendor Administration Specialist Customer Service and Call Center 95,161,700 VND
Workforce Manager Customer Service and Call Center 171,598,600 VND

Salary Comparison by City

If you want to compare salaries with different cities in Vietnam, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Da Nang 135,600,300 VND
Ha Noi 135,600,300 VND
Hai Phong 127,201,600 VND
Thanh Pho Ho Chi Minh 144,001,700 VND

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