Average Customer Service Officer Salary in Uruguay for 2024

In this article, we will look at the average Customer Service Officer salary for 2024 in Uruguay and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Uruguayan peso. To keep things simple, we are using the UYU currency code instead of the currency symbol $.

How Much Does a Customer Service Officer Make in Uruguay?

A Customer Service Officer working in Uruguay will typically earn around 150,000 UYU per year, and this can range from the lowest average salary of about 78,500 UYU to the highest average salary of 227,600 UYU.

Average Annual Salary
150,000 UYU
Average Monthly Salary
12,500 UYU

Lowest Annual Salary
78,500 UYU
Lowest Monthly Salary
6,541 UYU

Highest Annual Salary
227,600 UYU
Highest Monthly Salary
18,966 UYU

These are average salaries for a Customer Service Officer in Uruguay and include benefits such as housing and transport. It's also possible for a Customer Service Officer to earn more or less than the average salaries shown above.

Customer Service Officer salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Officer Salaries in Uruguay

So we've looked at the average salaries a Customer Service Officer will earn in Uruguay. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Officer can earn between 78,500 UYU and 227,600 UYU on average in Uruguay. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Officer in Uruguay is 143,200 UYU. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 143,200 UYU, and 50% of the population earn more than 143,200 UYU.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Officer salary in Uruguay, 25% of the population are earning less than 101,020 UYU while 75% of the population earn more than 101,020 UYU.

75% of the population earn less than 175,900 UYU, and 25% of the population earn more than 175,900 UYU.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Officer Salary by Experience Level in Uruguay

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service officer salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Officer in Uruguay that has less than two years of experience can expect to earn somewhere in the region of 87,060 UYU.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Officer salary would increase to 119,560 UYU.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Officer, the average salary would be 152,300 UYU.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 187,500 UYU.
  • 15 - 20 Years Experience. A Customer Service Officer with 15 to 20 years of experience can earn an average of 204,700 UYU.
  • 20+ Years Experience. For a Customer Service Officer with more than 20 years, the expected average salary increases to 212,500 UYU.

Average Salary by Experience Chart

0-2 Years
87,060 UYU
2-5 Years +34%
119,560 UYU
5-10 Years +30%
152,300 UYU
10-15 Years +21%
187,500 UYU
15-20 Years +9%
204,700 UYU
20+ Years +5%
212,500 UYU

Customer Service Officer Salary by Education Level in Uruguay

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Officer in Uruguay based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Officer in Uruguay with a high school education can earn an average salary of 104,900 UYU.

  • Certificate or Diploma. A Customer Service Officer in Uruguay with a certificate or diploma education can earn an average salary of 151,800 UYU.

  • Bachelor's Degree. A Customer Service Officer in Uruguay with a bachelor's degree education can earn an average salary of 207,800 UYU.

Average Salary by Education Chart

High School
104,900 UYU
Certificate or Diploma +43%
151,800 UYU
Bachelor's Degree +38%
207,800 UYU

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Uruguay is around 165,000 to 494,000 UYU and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Officer Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Uruguay, a male customer service officer will earn an average of 142,300 UYU, while a female customer service officer will earn around 154,700 UYU.

This means that a male customer service officer earns approximately 8% less than a female customer service officer for performing the same job.

Average Salary by Gender Chart in Uruguay

Male
142,300 UYU
Female +8%
154,700 UYU

Customer Service Officer Average Pay Raise in Uruguay

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Officer in Uruguay is around 8% every 19 months.

The national average pay raise across all professions and industries in Uruguay is around 7% every 19 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 8 ÷ 19 ) × 12  = 5%

What this means is that a Customer Service Officer in Uruguay can expect to receive an average pay raise of around 5% every 12 months.

Annual Pay Raise by Industry in Uruguay for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Uruguay.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
6%
Energy
3%
Information Technology
9%
Healthcare
6%
Travel
3%
Construction
9%
Education
6%

Customer Service Officer Bonus and Incentive Rates in Uruguay

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Officer is a low bonus based job, with 49% of employees reporting at least one bonus in the last 12 months.

51% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
49%
No Bonus
51%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Uruguay earn approximately 8% more than private sector employees in the same role.

Public Sector
409,000 UYU
Private Sector -8%
377,200 UYU

Salaries for Jobs Similar to a Customer Service Officer

In the table below, we have salary information for jobs that are similar to a Customer Service Officer in Uruguay.

Job Title Category Salary
Account Representative Customer Service and Call Center 189,300 UYU
Account Service Representative Customer Service and Call Center 187,500 UYU
Business Support Specialist Customer Service and Call Center 247,800 UYU
Call Center Advisor Customer Service and Call Center 195,200 UYU
Call Center Duty Manager Customer Service and Call Center 257,700 UYU
Call Center Manager Customer Service and Call Center 492,400 UYU
Call Center Manager Customer Service and Call Center 516,100 UYU
Call Center Quality Analyst Customer Service and Call Center 299,500 UYU
Call Center Representative Customer Service and Call Center 148,300 UYU
Call Center Representative Customer Service and Call Center 152,300 UYU
Call Center Scheduler Customer Service and Call Center 164,200 UYU
Call Center Scheduling Manager Customer Service and Call Center 247,800 UYU
Call Center Supervisor Customer Service and Call Center 204,700 UYU
Call Center Team Leader Customer Service and Call Center 263,200 UYU
Client Engagement Specialest Customer Service and Call Center 273,300 UYU
Client Executive Customer Service and Call Center 208,600 UYU
Client Liaison Officer Customer Service and Call Center 138,200 UYU
Client Relations Manager Customer Service and Call Center 524,400 UYU
Client Relationship Executive Customer Service and Call Center 498,000 UYU
Client Relationship Manager Customer Service and Call Center 518,900 UYU
Client Service Analyst Customer Service and Call Center 297,000 UYU
Client Service Representative Customer Service and Call Center 152,100 UYU
Client Strategy Specialist Customer Service and Call Center 315,700 UYU
Contracts Specialist Customer Service and Call Center 254,700 UYU
Customer Care Officer Customer Service and Call Center 148,300 UYU
Customer Care Representative Customer Service and Call Center 157,600 UYU
Customer Center Supervisor Customer Service and Call Center 187,300 UYU
Customer Experience Analyst Customer Service and Call Center 190,500 UYU
Customer Experience Manager Customer Service and Call Center 553,400 UYU
Customer Experience Specialist Customer Service and Call Center 349,300 UYU
Customer Fulfillment Specialist Customer Service and Call Center 294,700 UYU
Customer Insights Analyst Customer Service and Call Center 317,700 UYU
Customer Problem Manager Customer Service and Call Center 345,100 UYU
Customer Relations Manager Customer Service and Call Center 525,700 UYU
Customer Relations Specialist Customer Service and Call Center 325,900 UYU
Customer Sales Representative Customer Service and Call Center 152,100 UYU
Customer Sales Support Customer Service and Call Center 161,300 UYU
Customer Service Administration Customer Service and Call Center 180,500 UYU
Customer Service Advisor Customer Service and Call Center 330,700 UYU
Customer Service Agent Customer Service and Call Center 151,800 UYU
Customer Service Associate Customer Service and Call Center 148,300 UYU
Customer Service Coordinator Customer Service and Call Center 187,500 UYU
Customer Service Country Manager Customer Service and Call Center 576,500 UYU
Customer Service Executive Customer Service and Call Center 348,300 UYU
Customer Service Manager Customer Service and Call Center 538,600 UYU
Customer Service Manager Customer Service and Call Center 562,200 UYU
Customer Service Representative Customer Service and Call Center 154,700 UYU
Customer Service Sales Support Customer Service and Call Center 143,200 UYU
Customer Service Specialist Customer Service and Call Center 152,300 UYU
Customer Service Supervisor Customer Service and Call Center 232,900 UYU
Customer Service Team Leader Customer Service and Call Center 325,800 UYU
Customer Service Trainer Customer Service and Call Center 273,000 UYU
Customer Service Working Supervisor Customer Service and Call Center 246,200 UYU
Customer Solutions Representative Customer Service and Call Center 330,900 UYU
Customer Success Manager Customer Service and Call Center 510,200 UYU
Customer Success Specialist Customer Service and Call Center 312,400 UYU
Customer Support Agent Customer Service and Call Center 152,000 UYU
Dispute Resolution Specialist Customer Service and Call Center 273,300 UYU
Field Service Representative Customer Service and Call Center 159,100 UYU
Guest Relations Officer Customer Service and Call Center 113,840 UYU
Guest Service Agent Customer Service and Call Center 124,400 UYU
Inbound Call Center Representative Customer Service and Call Center 150,000 UYU
Inbound Sales Representative Customer Service and Call Center 142,300 UYU
Internet Banking Supervisor Customer Service and Call Center 489,500 UYU
Lead Administrator Customer Service and Call Center 312,400 UYU
Logistics Coordinator Customer Service and Call Center 161,600 UYU
Operations Support Manager Customer Service and Call Center 451,000 UYU
Real Time Analyst Customer Service and Call Center 315,700 UYU
Regional Account Manager Customer Service and Call Center 502,200 UYU
Service Administrator Customer Service and Call Center 231,000 UYU
Service Delivery Manager Customer Service and Call Center 485,200 UYU
Service Writer Customer Service and Call Center 119,900 UYU
Sourcing Assistant Customer Service and Call Center 107,900 UYU
Telephone Operator Customer Service and Call Center 119,020 UYU
Vendor Administration Specialist Customer Service and Call Center 189,300 UYU
Workforce Manager Customer Service and Call Center 308,300 UYU

Salary Comparison by City

If you want to compare salaries with different cities in Uruguay, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Montevideo 167,100 UYU

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