Average Customer Service Officer Salary in India for 2024

In this article, we will look at the average Customer Service Officer salary for 2024 in India and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Indian rupee. To keep things simple, we are using the INR currency code instead of the currency symbol โ‚น.

How Much Does a Customer Service Officer Make in India?

A Customer Service Officer working in India will typically earn around 143,200 INR per year, and this can range from the lowest average salary of about 66,260 INR to the highest average salary of 225,300 INR.

Average Annual Salary
143,200 INR
Average Monthly Salary
11,933 INR

Lowest Annual Salary
66,260 INR
Lowest Monthly Salary
5,521 INR

Highest Annual Salary
225,300 INR
Highest Monthly Salary
18,775 INR

These are average salaries for a Customer Service Officer in India and include benefits such as housing and transport. It's also possible for a Customer Service Officer to earn more or less than the average salaries shown above.

Customer Service Officer salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Officer Salaries in India

So we've looked at the average salaries a Customer Service Officer will earn in India. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Officer can earn between 66,260 INR and 225,300 INR on average in India. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Officer in India is 152,100 INR. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 152,100 INR, and 50% of the population earn more than 152,100 INR.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Officer salary in India, 25% of the population are earning less than 99,560 INR while 75% of the population earn more than 99,560 INR.

75% of the population earn less than 197,600 INR, and 25% of the population earn more than 197,600 INR.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Officer Salary by Experience Level in India

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service officer salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Officer in India that has less than two years of experience can expect to earn somewhere in the region of 76,280 INR.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Officer salary would increase to 106,760 INR.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Officer, the average salary would be 152,100 INR.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 185,100 INR.
  • 15 - 20 Years Experience. A Customer Service Officer with 15 to 20 years of experience can earn an average of 196,800 INR.
  • 20+ Years Experience. For a Customer Service Officer with more than 20 years, the expected average salary increases to 210,500 INR.

Average Salary by Experience Chart

0-2 Years
76,280 INR
2-5 Years +38%
106,760 INR
5-10 Years +42%
152,100 INR
10-15 Years +22%
185,100 INR
15-20 Years +6%
196,800 INR
20+ Years +9%
210,500 INR

Customer Service Officer Salary by Education Level in India

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Officer in India based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Officer in India with a high school education can earn an average salary of 92,880 INR.

  • Certificate or Diploma. A Customer Service Officer in India with a certificate or diploma education can earn an average salary of 138,200 INR.

  • Bachelor's Degree. A Customer Service Officer in India with a bachelor's degree education can earn an average salary of 208,600 INR.

Average Salary by Education Chart

High School
92,880 INR
Certificate or Diploma +51%
138,200 INR
Bachelor's Degree +50%
208,600 INR

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in India is around 160,000 to 479,000 INR and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Officer Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In India, a male customer service officer will earn an average of 136,100 INR, while a female customer service officer will earn around 152,300 INR.

This means that a male customer service officer earns approximately 11% less than a female customer service officer for performing the same job.

Average Salary by Gender Chart in India

Male
136,100 INR
Female +11%
152,300 INR

Customer Service Officer Average Pay Raise in India

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Officer in India is around 10% every 16 months.

The national average pay raise across all professions and industries in India is around 9% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 16 ) × 12  = 8%

What this means is that a Customer Service Officer in India can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in India for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in India.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
1%
Energy
2%
Information Technology
3%
Healthcare
4%
Travel
5%
Construction
6%
Education
7%

Customer Service Officer Bonus and Incentive Rates in India

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Officer is a moderate bonus based job, with 57% of employees reporting at least one bonus in the last 12 months.

43% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
57%
No Bonus
43%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in India earn approximately 6% more than private sector employees in the same role.

Public Sector
392,300 INR
Private Sector -6%
371,100 INR

Salaries for Jobs Similar to a Customer Service Officer

In the table below, we have salary information for jobs that are similar to a Customer Service Officer in India.

Job Title Category Salary
Account Representative Customer Service and Call Center 172,200 INR
Account Service Representative Customer Service and Call Center 172,200 INR
Business Support Specialist Customer Service and Call Center 239,000 INR
Call Center Advisor Customer Service and Call Center 185,100 INR
Call Center Duty Manager Customer Service and Call Center 249,600 INR
Call Center Manager Customer Service and Call Center 467,100 INR
Call Center Quality Analyst Customer Service and Call Center 283,700 INR
Call Center Representative Customer Service and Call Center 143,200 INR
Call Center Scheduler Customer Service and Call Center 164,200 INR
Call Center Scheduling Manager Customer Service and Call Center 239,000 INR
Call Center Supervisor Customer Service and Call Center 197,600 INR
Call Center Team Leader Customer Service and Call Center 245,300 INR
Client Engagement Specialest Customer Service and Call Center 267,100 INR
Client Executive Customer Service and Call Center 197,600 INR
Client Liaison Officer Customer Service and Call Center 137,400 INR
Client Relations Manager Customer Service and Call Center 514,300 INR
Client Relationship Executive Customer Service and Call Center 462,300 INR
Client Relationship Manager Customer Service and Call Center 514,300 INR
Client Service Analyst Customer Service and Call Center 296,000 INR
Client Service Representative Customer Service and Call Center 143,200 INR
Client Strategy Specialist Customer Service and Call Center 301,600 INR
Contracts Specialist Customer Service and Call Center 233,600 INR
Customer Care Officer Customer Service and Call Center 143,200 INR
Customer Care Representative Customer Service and Call Center 143,200 INR
Customer Center Supervisor Customer Service and Call Center 172,200 INR
Customer Experience Analyst Customer Service and Call Center 180,500 INR
Customer Experience Manager Customer Service and Call Center 514,300 INR
Customer Experience Specialist Customer Service and Call Center 317,700 INR
Customer Fulfillment Specialist Customer Service and Call Center 288,700 INR
Customer Insights Analyst Customer Service and Call Center 305,600 INR
Customer Problem Manager Customer Service and Call Center 314,500 INR
Customer Relations Manager Customer Service and Call Center 514,300 INR
Customer Relations Specialist Customer Service and Call Center 301,600 INR
Customer Sales Representative Customer Service and Call Center 143,200 INR
Customer Sales Support Customer Service and Call Center 150,000 INR
Customer Service Administration Customer Service and Call Center 176,800 INR
Customer Service Advisor Customer Service and Call Center 314,500 INR
Customer Service Agent Customer Service and Call Center 143,200 INR
Customer Service Associate Customer Service and Call Center 143,200 INR
Customer Service Coordinator Customer Service and Call Center 172,200 INR
Customer Service Country Manager Customer Service and Call Center 568,500 INR
Customer Service Executive Customer Service and Call Center 341,400 INR
Customer Service Manager Customer Service and Call Center 514,300 INR
Customer Service Representative Customer Service and Call Center 143,200 INR
Customer Service Sales Support Customer Service and Call Center 137,400 INR
Customer Service Specialist Customer Service and Call Center 143,200 INR
Customer Service Supervisor Customer Service and Call Center 222,300 INR
Customer Service Team Leader Customer Service and Call Center 317,700 INR
Customer Service Trainer Customer Service and Call Center 263,100 INR
Customer Service Working Supervisor Customer Service and Call Center 245,300 INR
Customer Solutions Representative Customer Service and Call Center 317,700 INR
Customer Success Manager Customer Service and Call Center 478,000 INR
Customer Success Specialist Customer Service and Call Center 309,800 INR
Customer Support Agent Customer Service and Call Center 143,200 INR
Dispute Resolution Specialist Customer Service and Call Center 258,400 INR
Field Service Representative Customer Service and Call Center 152,100 INR
Guest Relations Officer Customer Service and Call Center 114,900 INR
Guest Service Agent Customer Service and Call Center 114,900 INR
Inbound Call Center Representative Customer Service and Call Center 143,200 INR
Inbound Sales Representative Customer Service and Call Center 143,200 INR
Internet Banking Supervisor Customer Service and Call Center 454,900 INR
Lead Administrator Customer Service and Call Center 296,000 INR
Logistics Coordinator Customer Service and Call Center 159,400 INR
Operations Support Manager Customer Service and Call Center 428,400 INR
Real Time Analyst Customer Service and Call Center 283,700 INR
Regional Account Manager Customer Service and Call Center 478,000 INR
Service Administrator Customer Service and Call Center 227,600 INR
Service Delivery Manager Customer Service and Call Center 485,300 INR
Service Writer Customer Service and Call Center 119,860 INR
Sourcing Assistant Customer Service and Call Center 103,900 INR
Telephone Operator Customer Service and Call Center 107,960 INR
Vendor Administration Specialist Customer Service and Call Center 183,600 INR
Workforce Manager Customer Service and Call Center 301,600 INR

Salary Comparison by City

If you want to compare salaries with different cities in India, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
agra 137,400 INR
Ahmadabad 154,700 INR
Bangalore 163,800 INR
Bhopal 148,300 INR
Chennai 159,500 INR
Coimbatore 138,800 INR
Delhi 172,200 INR
Ghaziabad 134,600 INR
Hyderabad 167,100 INR
Indore 152,000 INR
Jaipur 146,200 INR
Kanpur 146,200 INR
Kolkata 159,500 INR
Lucknow 142,300 INR
Ludhiana 128,900 INR
Madurai 129,000 INR
Mumbai 172,200 INR
Nagpur 148,300 INR
Patna 128,900 INR
Pimpri-Chinchwad 146,200 INR
Pune 154,700 INR
Surat 148,300 INR
Vadodara 139,100 INR
Visakhapatnam 138,800 INR

Salary Comparison by State

The table below includes links to the average salary for each state in India.

City Average Salary
Andaman & Nicobar Islands 119,900 INR
Andhra Pradesh 152,300 INR
Arunachal Pradesh 138,800 INR
Assam 158,700 INR
Bihar 172,400 INR
Chandigarh 125,700 INR
Chhatisgarh 148,300 INR
Dadra & Nagar Haveli 130,400 INR
Daman & Diu 125,700 INR
Delhi 150,000 INR
Goa 134,600 INR
Gujarat 159,100 INR
Haryana 143,200 INR
Himachal Pradesh 150,000 INR
Jammu & Kashmir 150,000 INR
Jharkhand 159,100 INR
Karnataka 159,500 INR
Kerala 152,100 INR
Lakshadweep 116,540 INR
Madhya Pradesh 172,400 INR
Maharashtra 172,400 INR
Manipur 138,200 INR
Meghalaya 136,100 INR
Mizoram 124,400 INR
Nagaland 143,200 INR
Orissa 161,600 INR
Pondicherry 134,600 INR
Punjab 152,100 INR
Rajasthan 161,300 INR
Sikkim 119,900 INR
Tamil Nadu 172,200 INR
Tripura 143,200 INR
Uttar Pradesh 172,200 INR
Uttaranchal 142,300 INR
West Bengal 161,600 INR

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