Average Customer Service Manager Salary in Philippines for 2024

In this article, we will look at the average Customer Service Manager salary for 2024 in Philippines and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Philippine peso. To keep things simple, we are using the PHP currency code instead of the currency symbol โ‚ฑ.

How Much Does a Customer Service Manager Make in Philippines?

A Customer Service Manager working in Philippines will typically earn around 689,900 PHP per year, and this can range from the lowest average salary of about 315,900 PHP to the highest average salary of 1,094,000 PHP.

Average Annual Salary
689,900 PHP
Average Monthly Salary
57,491 PHP

Lowest Annual Salary
315,900 PHP
Lowest Monthly Salary
26,325 PHP

Highest Annual Salary
1,094,000 PHP
Highest Monthly Salary
91,166 PHP

These are average salaries for a Customer Service Manager in Philippines and include benefits such as housing and transport. It's also possible for a Customer Service Manager to earn more or less than the average salaries shown above.

Customer Service Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Manager Salaries in Philippines

So we've looked at the average salaries a Customer Service Manager will earn in Philippines. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Manager can earn between 315,900 PHP and 1,094,000 PHP on average in Philippines. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Manager in Philippines is 744,700 PHP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 744,700 PHP, and 50% of the population earn more than 744,700 PHP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Manager salary in Philippines, 25% of the population are earning less than 476,600 PHP while 75% of the population earn more than 476,600 PHP.

75% of the population earn less than 991,100 PHP, and 25% of the population earn more than 991,100 PHP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Manager Salary by Experience Level in Philippines

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Manager in Philippines that has less than two years of experience can expect to earn somewhere in the region of 361,600 PHP.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Manager salary would increase to 480,600 PHP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Manager, the average salary would be 709,600 PHP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 864,900 PHP.
  • 15 - 20 Years Experience. A Customer Service Manager with 15 to 20 years of experience can earn an average of 942,700 PHP.
  • 20+ Years Experience. For a Customer Service Manager with more than 20 years, the expected average salary increases to 1,021,800 PHP.

Average Salary by Experience Chart

0-2 Years
361,600 PHP
2-5 Years +34%
480,600 PHP
5-10 Years +48%
709,600 PHP
10-15 Years +22%
864,900 PHP
15-20 Years +9%
942,700 PHP
20+ Years +8%
1,021,800 PHP

Customer Service Manager Salary by Education Level in Philippines

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Manager in Philippines based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Manager in Philippines with a high school education can earn an average salary of 440,200 PHP.

  • Certificate or Diploma. A Customer Service Manager in Philippines with a certificate or diploma education can earn an average salary of 518,900 PHP.

  • Bachelor's Degree. A Customer Service Manager in Philippines with a bachelor's degree education can earn an average salary of 751,700 PHP.

  • Master's Degree. A Customer Service Manager in Philippines with a master's degree education can earn an average salary of 986,700 PHP.

Average Salary by Education Chart

High School
440,200 PHP
Certificate or Diploma +18%
518,900 PHP
Bachelor's Degree +45%
751,700 PHP
Master's Degree +31%
986,700 PHP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Philippines is around 223,000 to 669,000 PHP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Philippines, a male customer service manager will earn an average of 736,700 PHP, while a female customer service manager will earn around 643,400 PHP.

This means that a male customer service manager earns approximately 15% more than a female customer service manager for performing the same job.

Average Salary by Gender Chart in Philippines

Male
736,700 PHP
Female -15%
643,400 PHP

Customer Service Manager Average Pay Raise in Philippines

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Manager in Philippines is around 11% every 20 months.

The national average pay raise across all professions and industries in Philippines is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 20 ) × 12  = 7%

What this means is that a Customer Service Manager in Philippines can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Philippines for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Philippines.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Customer Service Manager Bonus and Incentive Rates in Philippines

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Manager is a high bonus based job, with 83% of employees reporting at least one bonus in the last 12 months.

17% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus
83%
No Bonus
17%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Philippines earn approximately 12% more than private sector employees in the same role.

Public Sector
563,300 PHP
Private Sector -12%
504,300 PHP

Salaries for Jobs Similar to a Customer Service Manager

In the table below, we have salary information for jobs that are similar to a Customer Service Manager in Philippines.

Job Title Category Salary
Account Representative Customer Service and Call Center 245,300 PHP
Account Service Representative Customer Service and Call Center 227,600 PHP
Business Support Specialist Customer Service and Call Center 315,900 PHP
Call Center Advisor Customer Service and Call Center 261,300 PHP
Call Center Duty Manager Customer Service and Call Center 327,300 PHP
Call Center Manager Customer Service and Call Center 633,100 PHP
Call Center Manager Customer Service and Call Center 667,400 PHP
Call Center Quality Analyst Customer Service and Call Center 401,300 PHP
Call Center Representative Customer Service and Call Center 187,300 PHP
Call Center Representative Customer Service and Call Center 196,800 PHP
Call Center Scheduler Customer Service and Call Center 221,500 PHP
Call Center Scheduling Manager Customer Service and Call Center 341,400 PHP
Call Center Supervisor Customer Service and Call Center 279,400 PHP
Call Center Team Leader Customer Service and Call Center 340,400 PHP
Client Engagement Specialest Customer Service and Call Center 376,800 PHP
Client Executive Customer Service and Call Center 272,800 PHP
Client Liaison Officer Customer Service and Call Center 189,300 PHP
Client Relations Manager Customer Service and Call Center 695,200 PHP
Client Relationship Executive Customer Service and Call Center 612,500 PHP
Client Relationship Manager Customer Service and Call Center 691,200 PHP
Client Service Analyst Customer Service and Call Center 420,100 PHP
Client Service Representative Customer Service and Call Center 200,000 PHP
Client Strategy Specialist Customer Service and Call Center 417,200 PHP
Contracts Specialist Customer Service and Call Center 330,900 PHP
Customer Care Officer Customer Service and Call Center 187,300 PHP
Customer Care Representative Customer Service and Call Center 194,600 PHP
Customer Center Supervisor Customer Service and Call Center 239,000 PHP
Customer Experience Analyst Customer Service and Call Center 249,600 PHP
Customer Experience Manager Customer Service and Call Center 707,600 PHP
Customer Experience Specialist Customer Service and Call Center 433,400 PHP
Customer Fulfillment Specialist Customer Service and Call Center 382,600 PHP
Customer Insights Analyst Customer Service and Call Center 430,500 PHP
Customer Problem Manager Customer Service and Call Center 430,000 PHP
Customer Relations Manager Customer Service and Call Center 684,900 PHP
Customer Relations Specialist Customer Service and Call Center 417,200 PHP
Customer Sales Representative Customer Service and Call Center 205,700 PHP
Customer Sales Support Customer Service and Call Center 207,800 PHP
Customer Service Administration Customer Service and Call Center 238,900 PHP
Customer Service Advisor Customer Service and Call Center 412,000 PHP
Customer Service Agent Customer Service and Call Center 187,300 PHP
Customer Service Associate Customer Service and Call Center 196,800 PHP
Customer Service Coordinator Customer Service and Call Center 239,300 PHP
Customer Service Country Manager Customer Service and Call Center 780,600 PHP
Customer Service Executive Customer Service and Call Center 454,300 PHP
Customer Service Officer Customer Service and Call Center 190,500 PHP
Customer Service Representative Customer Service and Call Center 195,200 PHP
Customer Service Sales Support Customer Service and Call Center 183,600 PHP
Customer Service Specialist Customer Service and Call Center 204,700 PHP
Customer Service Supervisor Customer Service and Call Center 301,300 PHP
Customer Service Team Leader Customer Service and Call Center 431,100 PHP
Customer Service Trainer Customer Service and Call Center 341,400 PHP
Customer Service Working Supervisor Customer Service and Call Center 340,400 PHP
Customer Solutions Representative Customer Service and Call Center 430,000 PHP
Customer Success Manager Customer Service and Call Center 639,100 PHP
Customer Success Specialist Customer Service and Call Center 412,000 PHP
Customer Support Agent Customer Service and Call Center 187,500 PHP
Dispute Resolution Specialist Customer Service and Call Center 353,600 PHP
Field Service Representative Customer Service and Call Center 208,600 PHP
Guest Relations Officer Customer Service and Call Center 159,500 PHP
Guest Service Agent Customer Service and Call Center 151,800 PHP
Inbound Call Center Representative Customer Service and Call Center 195,200 PHP
Inbound Sales Representative Customer Service and Call Center 187,300 PHP
Internet Banking Supervisor Customer Service and Call Center 598,600 PHP
Lead Administrator Customer Service and Call Center 414,000 PHP
Logistics Coordinator Customer Service and Call Center 210,500 PHP
Operations Support Manager Customer Service and Call Center 562,200 PHP
Real Time Analyst Customer Service and Call Center 399,900 PHP
Regional Account Manager Customer Service and Call Center 650,700 PHP
Service Administrator Customer Service and Call Center 301,800 PHP
Service Delivery Manager Customer Service and Call Center 645,800 PHP
Service Writer Customer Service and Call Center 159,500 PHP
Sourcing Assistant Customer Service and Call Center 138,800 PHP
Telephone Operator Customer Service and Call Center 143,200 PHP
Vendor Administration Specialist Customer Service and Call Center 261,300 PHP
Workforce Manager Customer Service and Call Center 411,400 PHP

Salary Comparison by City

If you want to compare salaries with different cities in Philippines, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Antipolo 734,450 PHP
Cagayan de Oro 710,400 PHP
Cebu 812,900 PHP
Dasmarinas 645,800 PHP
Davao 794,700 PHP
Kalookan 795,600 PHP
Las Pinas 691,300 PHP
Makati 705,500 PHP
Manila 831,000 PHP
Paranaque 724,800 PHP
Pasig 750,350 PHP
Quezon City 808,550 PHP
Taguig 772,650 PHP
Valenzuela 728,500 PHP

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