Average Customer Service Advisor Salary in Mexico for 2024

In this article, we will look at the average Customer Service Advisor salary for 2024 in Mexico and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Mexican peso. To keep things simple, we are using the MXN currency code instead of the currency symbol $.

How Much Does a Customer Service Advisor Make in Mexico?

A Customer Service Advisor working in Mexico will typically earn around 340,400 MXN per year, and this can range from the lowest average salary of about 180,500 MXN to the highest average salary of 518,300 MXN.

Average Annual Salary
340,400 MXN
Average Monthly Salary
28,366 MXN

Lowest Annual Salary
180,500 MXN
Lowest Monthly Salary
15,041 MXN

Highest Annual Salary
518,300 MXN
Highest Monthly Salary
43,191 MXN

These are average salaries for a Customer Service Advisor in Mexico and include benefits such as housing and transport. It's also possible for a Customer Service Advisor to earn more or less than the average salaries shown above.

Customer Service Advisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Advisor Salaries in Mexico

So we've looked at the average salaries a Customer Service Advisor will earn in Mexico. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Advisor can earn between 180,500 MXN and 518,300 MXN on average in Mexico. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Advisor in Mexico is 319,600 MXN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 319,600 MXN, and 50% of the population earn more than 319,600 MXN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Advisor salary in Mexico, 25% of the population are earning less than 225,300 MXN while 75% of the population earn more than 225,300 MXN.

75% of the population earn less than 394,800 MXN, and 25% of the population earn more than 394,800 MXN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Advisor Salary by Experience Level in Mexico

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service advisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Advisor in Mexico that has less than two years of experience can expect to earn somewhere in the region of 207,700 MXN.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Advisor salary would increase to 254,700 MXN.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Advisor, the average salary would be 361,600 MXN.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 420,100 MXN.
  • 15 - 20 Years Experience. A Customer Service Advisor with 15 to 20 years of experience can earn an average of 464,400 MXN.
  • 20+ Years Experience. For a Customer Service Advisor with more than 20 years, the expected average salary increases to 491,000 MXN.

Average Salary by Experience Chart

0-2 Years
207,700 MXN
2-5 Years +23%
254,700 MXN
5-10 Years +42%
361,600 MXN
10-15 Years +17%
420,100 MXN
15-20 Years +10%
464,400 MXN
20+ Years +6%
491,000 MXN

Customer Service Advisor Salary by Education Level in Mexico

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Advisor in Mexico based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Advisor in Mexico with a high school education can earn an average salary of 254,700 MXN.

  • Certificate or Diploma. A Customer Service Advisor in Mexico with a certificate or diploma education can earn an average salary of 354,000 MXN.

  • Bachelor's Degree. A Customer Service Advisor in Mexico with a bachelor's degree education can earn an average salary of 504,400 MXN.

Average Salary by Education Chart

High School
254,700 MXN
Certificate or Diploma +40%
354,000 MXN
Bachelor's Degree +42%
504,400 MXN

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Mexico is around 166,000 to 498,000 MXN and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Advisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Mexico, a male customer service advisor will earn an average of 315,900 MXN, while a female customer service advisor will earn around 354,000 MXN.

This means that a male customer service advisor earns approximately 11% less than a female customer service advisor for performing the same job.

Average Salary by Gender Chart in Mexico

Male
315,900 MXN
Female +11%
354,000 MXN

Customer Service Advisor Average Pay Raise in Mexico

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Advisor in Mexico is around 10% every 19 months.

The national average pay raise across all professions and industries in Mexico is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 19 ) × 12  = 6%

What this means is that a Customer Service Advisor in Mexico can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Mexico for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Mexico.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Customer Service Advisor Bonus and Incentive Rates in Mexico

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Advisor is a moderate bonus based job, with 51% of employees reporting at least one bonus in the last 12 months.

49% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
51%
No Bonus
49%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Mexico earn approximately 8% more than private sector employees in the same role.

Public Sector
415,900 MXN
Private Sector -8%
384,200 MXN

Salaries for Jobs Similar to a Customer Service Advisor

In the table below, we have salary information for jobs that are similar to a Customer Service Advisor in Mexico.

Job Title Category Salary
Account Representative Customer Service and Call Center 181,600 MXN
Account Service Representative Customer Service and Call Center 175,900 MXN
Business Support Specialist Customer Service and Call Center 252,300 MXN
Call Center Advisor Customer Service and Call Center 187,500 MXN
Call Center Duty Manager Customer Service and Call Center 267,100 MXN
Call Center Manager Customer Service and Call Center 478,000 MXN
Call Center Manager Customer Service and Call Center 478,100 MXN
Call Center Quality Analyst Customer Service and Call Center 294,300 MXN
Call Center Representative Customer Service and Call Center 152,000 MXN
Call Center Scheduler Customer Service and Call Center 168,100 MXN
Call Center Scheduling Manager Customer Service and Call Center 249,600 MXN
Call Center Supervisor Customer Service and Call Center 212,500 MXN
Call Center Team Leader Customer Service and Call Center 267,100 MXN
Client Engagement Specialest Customer Service and Call Center 288,100 MXN
Client Executive Customer Service and Call Center 200,000 MXN
Client Liaison Officer Customer Service and Call Center 137,400 MXN
Client Relations Manager Customer Service and Call Center 535,800 MXN
Client Relationship Executive Customer Service and Call Center 483,800 MXN
Client Relationship Manager Customer Service and Call Center 563,300 MXN
Client Service Analyst Customer Service and Call Center 322,600 MXN
Client Service Representative Customer Service and Call Center 143,200 MXN
Client Strategy Specialist Customer Service and Call Center 308,300 MXN
Contracts Specialist Customer Service and Call Center 251,500 MXN
Customer Care Officer Customer Service and Call Center 142,300 MXN
Customer Care Representative Customer Service and Call Center 150,000 MXN
Customer Center Supervisor Customer Service and Call Center 172,200 MXN
Customer Experience Analyst Customer Service and Call Center 192,000 MXN
Customer Experience Manager Customer Service and Call Center 518,900 MXN
Customer Experience Specialist Customer Service and Call Center 351,900 MXN
Customer Fulfillment Specialist Customer Service and Call Center 301,300 MXN
Customer Insights Analyst Customer Service and Call Center 327,300 MXN
Customer Problem Manager Customer Service and Call Center 341,400 MXN
Customer Relations Manager Customer Service and Call Center 525,700 MXN
Customer Relations Specialist Customer Service and Call Center 307,400 MXN
Customer Sales Representative Customer Service and Call Center 152,000 MXN
Customer Sales Support Customer Service and Call Center 150,000 MXN
Customer Service Administration Customer Service and Call Center 185,100 MXN
Customer Service Agent Customer Service and Call Center 154,700 MXN
Customer Service Associate Customer Service and Call Center 152,300 MXN
Customer Service Coordinator Customer Service and Call Center 174,000 MXN
Customer Service Country Manager Customer Service and Call Center 605,700 MXN
Customer Service Executive Customer Service and Call Center 369,300 MXN
Customer Service Manager Customer Service and Call Center 524,400 MXN
Customer Service Manager Customer Service and Call Center 555,800 MXN
Customer Service Officer Customer Service and Call Center 158,700 MXN
Customer Service Representative Customer Service and Call Center 152,100 MXN
Customer Service Sales Support Customer Service and Call Center 152,100 MXN
Customer Service Specialist Customer Service and Call Center 148,300 MXN
Customer Service Supervisor Customer Service and Call Center 237,400 MXN
Customer Service Team Leader Customer Service and Call Center 351,900 MXN
Customer Service Trainer Customer Service and Call Center 273,300 MXN
Customer Service Working Supervisor Customer Service and Call Center 265,000 MXN
Customer Solutions Representative Customer Service and Call Center 325,800 MXN
Customer Success Manager Customer Service and Call Center 487,600 MXN
Customer Success Specialist Customer Service and Call Center 325,600 MXN
Customer Support Agent Customer Service and Call Center 152,100 MXN
Dispute Resolution Specialist Customer Service and Call Center 267,100 MXN
Field Service Representative Customer Service and Call Center 161,300 MXN
Guest Relations Officer Customer Service and Call Center 118,060 MXN
Guest Service Agent Customer Service and Call Center 115,640 MXN
Inbound Call Center Representative Customer Service and Call Center 148,300 MXN
Inbound Sales Representative Customer Service and Call Center 157,600 MXN
Internet Banking Supervisor Customer Service and Call Center 504,400 MXN
Lead Administrator Customer Service and Call Center 301,800 MXN
Logistics Coordinator Customer Service and Call Center 172,400 MXN
Operations Support Manager Customer Service and Call Center 466,300 MXN
Real Time Analyst Customer Service and Call Center 314,500 MXN
Regional Account Manager Customer Service and Call Center 480,300 MXN
Service Administrator Customer Service and Call Center 251,500 MXN
Service Delivery Manager Customer Service and Call Center 489,600 MXN
Service Writer Customer Service and Call Center 130,400 MXN
Sourcing Assistant Customer Service and Call Center 105,620 MXN
Telephone Operator Customer Service and Call Center 110,380 MXN
Vendor Administration Specialist Customer Service and Call Center 192,000 MXN
Workforce Manager Customer Service and Call Center 330,700 MXN

Salary Comparison by City

If you want to compare salaries with different cities in Mexico, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Acapulco 392,300 MXN
Acuna 308,900 MXN
Aguascalientes 394,300 MXN
Boca del Rio 282,500 MXN
Buenavista 305,600 MXN
Campeche 325,600 MXN
Cancun 378,300 MXN
Celaya 369,900 MXN
Chalco 283,400 MXN
Chetumal 275,200 MXN
Chicoloapan 305,600 MXN
Chihuahua 403,100 MXN
Chilpancingo 309,800 MXN
Chimalhuacan 407,100 MXN
Cholula de Rivadabia 290,800 MXN
Ciudad Apodaca 384,500 MXN
Ciudad del Carmen 308,300 MXN
Ciudad Juarez 288,100 MXN
Ciudad Lopez Mateos 390,000 MXN
Ciudad Obregon 344,600 MXN
Ciudad Santa Catarina 348,300 MXN
Ciudad Valles 283,400 MXN
Ciudad Victoria 352,000 MXN
Coacalco 353,600 MXN
Coatzacoalcos 325,800 MXN
Colima 288,700 MXN
Cordoba 288,100 MXN
Cuautitlan Izcalli 367,200 MXN
Cuautla 277,400 MXN
Cuernavaca 344,600 MXN
Culiacan 431,100 MXN
Delicias 275,500 MXN
Durango 378,300 MXN
Ecatepec de Morelos 420,100 MXN
Ensenada 359,900 MXN
Fresnillo 271,300 MXN
General Escobedo 352,000 MXN
Gomez Palacio 325,800 MXN
Guadalajara 409,000 MXN
Guadalupe 411,400 MXN
Guaymas 258,400 MXN
Hermosillo 415,900 MXN
Hidalgo del Parral 247,800 MXN
Iguala 259,100 MXN
Irapuato 372,600 MXN
Ixtapaluca 332,100 MXN
Jiutepec 294,300 MXN
La Paz 315,900 MXN
Leon 403,100 MXN
Los Mochis 322,600 MXN
Los Reyes la Paz 325,900 MXN
Manzanillo 272,800 MXN
Matamoros 388,100 MXN
Mazatlan 348,300 MXN
Merida 389,200 MXN
Metepec 309,800 MXN
Mexicali 420,100 MXN
Mexico City 431,100 MXN
Minatitlan 246,500 MXN
Monclova 313,700 MXN
Monterrey 409,000 MXN
Morelia 375,200 MXN
Naucalpan 409,000 MXN
Navojoa 259,100 MXN
Nezahualcoyotl 431,100 MXN
Nogales 314,500 MXN
Nuevo Laredo 378,300 MXN
Oaxaca 330,900 MXN
Ojo de Agua 311,700 MXN
Orizaba 253,400 MXN
Pachuca 317,700 MXN
Piedras Negras 282,300 MXN
Playa del Carmen 267,100 MXN
Poza Rica 315,700 MXN
Puebla 442,300 MXN
Puerto Vallarta 301,800 MXN
Queretaro 397,900 MXN
Reynosa 390,000 MXN
Salamanca 301,300 MXN
Saltillo 407,100 MXN
San Cristobal de las Casas 307,400 MXN
San Juan del Rio 271,300 MXN
San Luis Potosi 404,600 MXN
San Luis Rio Colorado 282,300 MXN
San Nicolas de los Garza 354,000 MXN
San Pablo de las Salinas 312,400 MXN
San Pedro Garza Garcia 263,100 MXN
Soledad de Graciano Sanchez 340,000 MXN
Tampico 351,900 MXN
Tapachula 315,900 MXN
Tehuacan 332,100 MXN
Tepic 352,000 MXN
Tijuana 431,100 MXN
Tlalnepantla de Baz 390,000 MXN
Tlaquepaque 377,200 MXN
Toluca 378,800 MXN
Tonala 361,600 MXN
Torreon 389,200 MXN
Tuxtla Gutierrez 381,800 MXN
Uruapan 345,700 MXN
Veracruz 357,700 MXN
Villa Nicolas Romero 335,100 MXN
Villahermosa 359,900 MXN
Xalapa 369,300 MXN
Xico 340,400 MXN
Zacatecas 273,000 MXN
Zamora de Hidalgo 272,800 MXN
Zapopan 424,900 MXN

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