Average Customer Service Advisor Salary in Cuba for 2024

In this article, we will look at the average Customer Service Advisor salary for 2024 in Cuba and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Cuban convertible peso. To keep things simple, we are using the CUC currency code instead of the currency symbol $.

How Much Does a Customer Service Advisor Make in Cuba?

A Customer Service Advisor working in Cuba will typically earn around 212,500 CUC per year, and this can range from the lowest average salary of about 106,780 CUC to the highest average salary of 330,900 CUC.

Average Annual Salary
212,500 CUC
Average Monthly Salary
17,708 CUC

Lowest Annual Salary
106,780 CUC
Lowest Monthly Salary
8,898 CUC

Highest Annual Salary
330,900 CUC
Highest Monthly Salary
27,575 CUC

These are average salaries for a Customer Service Advisor in Cuba and include benefits such as housing and transport. It's also possible for a Customer Service Advisor to earn more or less than the average salaries shown above.

Customer Service Advisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Advisor Salaries in Cuba

So we've looked at the average salaries a Customer Service Advisor will earn in Cuba. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Advisor can earn between 106,780 CUC and 330,900 CUC on average in Cuba. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Advisor in Cuba is 212,500 CUC. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 212,500 CUC, and 50% of the population earn more than 212,500 CUC.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Advisor salary in Cuba, 25% of the population are earning less than 142,300 CUC while 75% of the population earn more than 142,300 CUC.

75% of the population earn less than 273,300 CUC, and 25% of the population earn more than 273,300 CUC.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Advisor Salary by Experience Level in Cuba

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service advisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Advisor in Cuba that has less than two years of experience can expect to earn somewhere in the region of 129,000 CUC.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Advisor salary would increase to 169,000 CUC.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Advisor, the average salary would be 228,500 CUC.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 271,300 CUC.
  • 15 - 20 Years Experience. A Customer Service Advisor with 15 to 20 years of experience can earn an average of 292,000 CUC.
  • 20+ Years Experience. For a Customer Service Advisor with more than 20 years, the expected average salary increases to 314,500 CUC.

Average Salary by Experience Chart

0-2 Years
129,000 CUC
2-5 Years +32%
169,000 CUC
5-10 Years +34%
228,500 CUC
10-15 Years +19%
271,300 CUC
15-20 Years +8%
292,000 CUC
20+ Years +7%
314,500 CUC

Customer Service Advisor Salary by Education Level in Cuba

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Advisor in Cuba based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Advisor in Cuba with a high school education can earn an average salary of 169,000 CUC.

  • Certificate or Diploma. A Customer Service Advisor in Cuba with a certificate or diploma education can earn an average salary of 237,400 CUC.

  • Bachelor's Degree. A Customer Service Advisor in Cuba with a bachelor's degree education can earn an average salary of 294,700 CUC.

Average Salary by Education Chart

High School
169,000 CUC
Certificate or Diploma +40%
237,400 CUC
Bachelor's Degree +25%
294,700 CUC

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Cuba is around 110,000 to 329,000 CUC and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Advisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Cuba, a male customer service advisor will earn an average of 207,800 CUC, while a female customer service advisor will earn around 221,500 CUC.

This means that a male customer service advisor earns approximately 6% less than a female customer service advisor for performing the same job.

Average Salary by Gender Chart in Cuba

Male
207,800 CUC
Female +6%
221,500 CUC

Customer Service Advisor Average Pay Raise in Cuba

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Advisor in Cuba is around 6% every 30 months.

The national average pay raise across all professions and industries in Cuba is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Customer Service Advisor in Cuba can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Cuba for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Cuba.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
1%
Energy
2%
Information Technology
3%
Healthcare
4%
Travel
5%
Construction
6%
Education
7%

Customer Service Advisor Bonus and Incentive Rates in Cuba

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Advisor is a low bonus based job, with 37% of employees reporting at least one bonus in the last 12 months.

63% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
37%
No Bonus
63%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Cuba earn approximately 12% more than private sector employees in the same role.

Public Sector
275,200 CUC
Private Sector -12%
246,500 CUC

Salaries for Jobs Similar to a Customer Service Advisor

In the table below, we have salary information for jobs that are similar to a Customer Service Advisor in Cuba.

Job Title Category Salary
Account Representative Customer Service and Call Center 120,880 CUC
Account Service Representative Customer Service and Call Center 113,700 CUC
Business Support Specialist Customer Service and Call Center 169,000 CUC
Call Center Advisor Customer Service and Call Center 130,400 CUC
Call Center Duty Manager Customer Service and Call Center 169,000 CUC
Call Center Manager Customer Service and Call Center 320,500 CUC
Call Center Manager Customer Service and Call Center 327,300 CUC
Call Center Quality Analyst Customer Service and Call Center 187,500 CUC
Call Center Representative Customer Service and Call Center 96,600 CUC
Call Center Representative Customer Service and Call Center 97,300 CUC
Call Center Scheduler Customer Service and Call Center 108,080 CUC
Call Center Scheduling Manager Customer Service and Call Center 168,100 CUC
Call Center Supervisor Customer Service and Call Center 138,200 CUC
Call Center Team Leader Customer Service and Call Center 161,600 CUC
Client Engagement Specialest Customer Service and Call Center 187,300 CUC
Client Executive Customer Service and Call Center 134,600 CUC
Client Liaison Officer Customer Service and Call Center 97,060 CUC
Client Relations Manager Customer Service and Call Center 363,000 CUC
Client Relationship Executive Customer Service and Call Center 325,600 CUC
Client Relationship Manager Customer Service and Call Center 357,300 CUC
Client Service Analyst Customer Service and Call Center 197,600 CUC
Client Service Representative Customer Service and Call Center 103,200 CUC
Client Strategy Specialist Customer Service and Call Center 214,000 CUC
Contracts Specialist Customer Service and Call Center 157,600 CUC
Customer Care Officer Customer Service and Call Center 97,300 CUC
Customer Care Representative Customer Service and Call Center 97,760 CUC
Customer Center Supervisor Customer Service and Call Center 117,100 CUC
Customer Experience Analyst Customer Service and Call Center 124,400 CUC
Customer Experience Manager Customer Service and Call Center 365,400 CUC
Customer Experience Specialist Customer Service and Call Center 209,500 CUC
Customer Fulfillment Specialist Customer Service and Call Center 205,700 CUC
Customer Insights Analyst Customer Service and Call Center 205,700 CUC
Customer Problem Manager Customer Service and Call Center 217,900 CUC
Customer Relations Manager Customer Service and Call Center 341,400 CUC
Customer Relations Specialist Customer Service and Call Center 212,500 CUC
Customer Sales Representative Customer Service and Call Center 101,920 CUC
Customer Sales Support Customer Service and Call Center 99,340 CUC
Customer Service Administration Customer Service and Call Center 127,700 CUC
Customer Service Agent Customer Service and Call Center 97,760 CUC
Customer Service Associate Customer Service and Call Center 97,880 CUC
Customer Service Coordinator Customer Service and Call Center 111,920 CUC
Customer Service Country Manager Customer Service and Call Center 390,000 CUC
Customer Service Executive Customer Service and Call Center 222,300 CUC
Customer Service Manager Customer Service and Call Center 351,200 CUC
Customer Service Officer Customer Service and Call Center 94,800 CUC
Customer Service Representative Customer Service and Call Center 94,800 CUC
Customer Service Sales Support Customer Service and Call Center 91,560 CUC
Customer Service Specialist Customer Service and Call Center 97,880 CUC
Customer Service Supervisor Customer Service and Call Center 142,300 CUC
Customer Service Team Leader Customer Service and Call Center 222,300 CUC
Customer Service Trainer Customer Service and Call Center 172,200 CUC
Customer Service Working Supervisor Customer Service and Call Center 161,300 CUC
Customer Solutions Representative Customer Service and Call Center 221,500 CUC
Customer Success Manager Customer Service and Call Center 318,800 CUC
Customer Success Specialist Customer Service and Call Center 208,600 CUC
Customer Support Agent Customer Service and Call Center 96,720 CUC
Dispute Resolution Specialist Customer Service and Call Center 168,100 CUC
Field Service Representative Customer Service and Call Center 98,120 CUC
Guest Relations Officer Customer Service and Call Center 73,980 CUC
Guest Service Agent Customer Service and Call Center 78,480 CUC
Inbound Call Center Representative Customer Service and Call Center 103,200 CUC
Inbound Sales Representative Customer Service and Call Center 98,440 CUC
Internet Banking Supervisor Customer Service and Call Center 314,500 CUC
Lead Administrator Customer Service and Call Center 200,000 CUC
Logistics Coordinator Customer Service and Call Center 105,080 CUC
Operations Support Manager Customer Service and Call Center 288,700 CUC
Real Time Analyst Customer Service and Call Center 201,100 CUC
Regional Account Manager Customer Service and Call Center 317,700 CUC
Service Administrator Customer Service and Call Center 157,600 CUC
Service Delivery Manager Customer Service and Call Center 317,700 CUC
Service Writer Customer Service and Call Center 83,140 CUC
Sourcing Assistant Customer Service and Call Center 67,320 CUC
Telephone Operator Customer Service and Call Center 75,220 CUC
Vendor Administration Specialist Customer Service and Call Center 125,700 CUC
Workforce Manager Customer Service and Call Center 197,600 CUC

Salary Comparison by City

If you want to compare salaries with different cities in Cuba, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Camaguey 210,500 CUC
Havana 232,400 CUC
Holguin 195,200 CUC
Santiago de Cuba 216,800 CUC

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