Average Customer Problem Manager Salary in Namibia for 2024

In this article, we will look at the average Customer Problem Manager salary for 2024 in Namibia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Namibian dollar. To keep things simple, we are using the NAD currency code instead of the currency symbol $.

How Much Does a Customer Problem Manager Make in Namibia?

A Customer Problem Manager working in Namibia will typically earn around 168,100 NAD per year, and this can range from the lowest average salary of about 89,280 NAD to the highest average salary of 254,700 NAD.

Average Annual Salary
168,100 NAD
Average Monthly Salary
14,008 NAD

Lowest Annual Salary
89,280 NAD
Lowest Monthly Salary
7,440 NAD

Highest Annual Salary
254,700 NAD
Highest Monthly Salary
21,225 NAD

These are average salaries for a Customer Problem Manager in Namibia and include benefits such as housing and transport. It's also possible for a Customer Problem Manager to earn more or less than the average salaries shown above.

Customer Problem Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Problem Manager Salaries in Namibia

So we've looked at the average salaries a Customer Problem Manager will earn in Namibia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Problem Manager can earn between 89,280 NAD and 254,700 NAD on average in Namibia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Problem Manager in Namibia is 158,700 NAD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 158,700 NAD, and 50% of the population earn more than 158,700 NAD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Problem Manager salary in Namibia, 25% of the population are earning less than 111,860 NAD while 75% of the population earn more than 111,860 NAD.

75% of the population earn less than 191,600 NAD, and 25% of the population earn more than 191,600 NAD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Problem Manager Salary by Experience Level in Namibia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer problem manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Problem Manager in Namibia that has less than two years of experience can expect to earn somewhere in the region of 103,600 NAD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Problem Manager salary would increase to 124,400 NAD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Problem Manager, the average salary would be 175,900 NAD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 207,700 NAD.
  • 15 - 20 Years Experience. A Customer Problem Manager with 15 to 20 years of experience can earn an average of 227,600 NAD.
  • 20+ Years Experience. For a Customer Problem Manager with more than 20 years, the expected average salary increases to 239,300 NAD.

Average Salary by Experience Chart

0-2 Years
103,600 NAD
2-5 Years +23%
124,400 NAD
5-10 Years +42%
175,900 NAD
10-15 Years +17%
207,700 NAD
15-20 Years +10%
227,600 NAD
20+ Years +6%
239,300 NAD

Customer Problem Manager Salary by Education Level in Namibia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Problem Manager in Namibia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Problem Manager in Namibia with a high school education can earn an average salary of 125,100 NAD.

  • Certificate or Diploma. A Customer Problem Manager in Namibia with a certificate or diploma education can earn an average salary of 138,800 NAD.

  • Bachelor's Degree. A Customer Problem Manager in Namibia with a bachelor's degree education can earn an average salary of 183,700 NAD.

  • Master's Degree. A Customer Problem Manager in Namibia with a master's degree education can earn an average salary of 239,300 NAD.

Average Salary by Education Chart

High School
125,100 NAD
Certificate or Diploma +13%
138,800 NAD
Bachelor's Degree +31%
183,700 NAD
Master's Degree +32%
239,300 NAD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Namibia is around 87,200 to 262,000 NAD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Problem Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Namibia, a male customer problem manager will earn an average of 172,400 NAD, while a female customer problem manager will earn around 159,400 NAD.

This means that a male customer problem manager earns approximately 8% more than a female customer problem manager for performing the same job.

Average Salary by Gender Chart in Namibia

Male
172,400 NAD
Female -8%
159,400 NAD

Customer Problem Manager Average Pay Raise in Namibia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Problem Manager in Namibia is around 6% every 30 months.

The national average pay raise across all professions and industries in Namibia is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Customer Problem Manager in Namibia can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Namibia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Namibia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
5%
Energy
1%
Information Technology
6%
Healthcare
2%
Travel
7%
Construction
3%
Education
8%

Customer Problem Manager Bonus and Incentive Rates in Namibia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Problem Manager is a low bonus based job, with 34% of employees reporting at least one bonus in the last 12 months.

66% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
34%
No Bonus
66%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Namibia earn approximately 8% more than private sector employees in the same role.

Public Sector
215,100 NAD
Private Sector -8%
200,000 NAD

Salaries for Jobs Similar to a Customer Problem Manager

In the table below, we have salary information for jobs that are similar to a Customer Problem Manager in Namibia.

Job Title Category Salary
Account Representative Customer Service and Call Center 88,300 NAD
Account Service Representative Customer Service and Call Center 95,980 NAD
Business Support Specialist Customer Service and Call Center 125,700 NAD
Call Center Advisor Customer Service and Call Center 104,440 NAD
Call Center Duty Manager Customer Service and Call Center 136,100 NAD
Call Center Manager Customer Service and Call Center 249,600 NAD
Call Center Manager Customer Service and Call Center 263,900 NAD
Call Center Quality Analyst Customer Service and Call Center 154,700 NAD
Call Center Representative Customer Service and Call Center 75,980 NAD
Call Center Representative Customer Service and Call Center 82,480 NAD
Call Center Scheduler Customer Service and Call Center 88,480 NAD
Call Center Scheduling Manager Customer Service and Call Center 136,200 NAD
Call Center Supervisor Customer Service and Call Center 104,900 NAD
Call Center Team Leader Customer Service and Call Center 130,400 NAD
Client Engagement Specialest Customer Service and Call Center 138,800 NAD
Client Executive Customer Service and Call Center 107,880 NAD
Client Liaison Officer Customer Service and Call Center 76,540 NAD
Client Relations Manager Customer Service and Call Center 273,300 NAD
Client Relationship Executive Customer Service and Call Center 239,300 NAD
Client Relationship Manager Customer Service and Call Center 273,000 NAD
Client Service Analyst Customer Service and Call Center 161,600 NAD
Client Service Representative Customer Service and Call Center 80,800 NAD
Client Strategy Specialist Customer Service and Call Center 158,700 NAD
Contracts Specialist Customer Service and Call Center 125,100 NAD
Customer Care Officer Customer Service and Call Center 74,300 NAD
Customer Care Representative Customer Service and Call Center 77,640 NAD
Customer Center Supervisor Customer Service and Call Center 96,960 NAD
Customer Experience Analyst Customer Service and Call Center 102,380 NAD
Customer Experience Manager Customer Service and Call Center 288,700 NAD
Customer Experience Specialist Customer Service and Call Center 172,200 NAD
Customer Fulfillment Specialist Customer Service and Call Center 163,800 NAD
Customer Insights Analyst Customer Service and Call Center 163,800 NAD
Customer Relations Manager Customer Service and Call Center 286,400 NAD
Customer Relations Specialist Customer Service and Call Center 172,200 NAD
Customer Sales Representative Customer Service and Call Center 74,560 NAD
Customer Sales Support Customer Service and Call Center 83,420 NAD
Customer Service Administration Customer Service and Call Center 95,760 NAD
Customer Service Advisor Customer Service and Call Center 174,000 NAD
Customer Service Agent Customer Service and Call Center 77,860 NAD
Customer Service Associate Customer Service and Call Center 72,740 NAD
Customer Service Coordinator Customer Service and Call Center 91,520 NAD
Customer Service Country Manager Customer Service and Call Center 318,800 NAD
Customer Service Executive Customer Service and Call Center 191,600 NAD
Customer Service Manager Customer Service and Call Center 273,000 NAD
Customer Service Manager Customer Service and Call Center 292,000 NAD
Customer Service Officer Customer Service and Call Center 74,380 NAD
Customer Service Representative Customer Service and Call Center 78,260 NAD
Customer Service Sales Support Customer Service and Call Center 72,380 NAD
Customer Service Specialist Customer Service and Call Center 80,920 NAD
Customer Service Supervisor Customer Service and Call Center 123,400 NAD
Customer Service Team Leader Customer Service and Call Center 172,200 NAD
Customer Service Trainer Customer Service and Call Center 148,300 NAD
Customer Service Working Supervisor Customer Service and Call Center 128,500 NAD
Customer Solutions Representative Customer Service and Call Center 175,900 NAD
Customer Success Manager Customer Service and Call Center 263,900 NAD
Customer Success Specialist Customer Service and Call Center 164,200 NAD
Customer Support Agent Customer Service and Call Center 75,220 NAD
Dispute Resolution Specialist Customer Service and Call Center 138,200 NAD
Field Service Representative Customer Service and Call Center 87,520 NAD
Guest Relations Officer Customer Service and Call Center 61,580 NAD
Guest Service Agent Customer Service and Call Center 60,460 NAD
Inbound Call Center Representative Customer Service and Call Center 73,760 NAD
Inbound Sales Representative Customer Service and Call Center 83,020 NAD
Internet Banking Supervisor Customer Service and Call Center 238,900 NAD
Lead Administrator Customer Service and Call Center 169,000 NAD
Logistics Coordinator Customer Service and Call Center 90,980 NAD
Operations Support Manager Customer Service and Call Center 238,900 NAD
Real Time Analyst Customer Service and Call Center 159,100 NAD
Regional Account Manager Customer Service and Call Center 263,100 NAD
Service Administrator Customer Service and Call Center 128,500 NAD
Service Delivery Manager Customer Service and Call Center 263,200 NAD
Service Writer Customer Service and Call Center 64,560 NAD
Sourcing Assistant Customer Service and Call Center 58,860 NAD
Telephone Operator Customer Service and Call Center 57,440 NAD
Vendor Administration Specialist Customer Service and Call Center 103,840 NAD
Workforce Manager Customer Service and Call Center 159,400 NAD

Salary Comparison by City

If you want to compare salaries with different cities in Namibia, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Windhoek 191,600 NAD

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