Average Customer Problem Manager Salary in Colombia for 2024

In this article, we will look at the average Customer Problem Manager salary for 2024 in Colombia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Colombian peso. To keep things simple, we are using the COP currency code instead of the currency symbol $.

How Much Does a Customer Problem Manager Make in Colombia?

A Customer Problem Manager working in Colombia will typically earn around 47,519,800 COP per year, and this can range from the lowest average salary of about 22,321,900 COP to the highest average salary of 75,000,300 COP.

Average Annual Salary
47,519,800 COP
Average Monthly Salary
3,959,983 COP

Lowest Annual Salary
22,321,900 COP
Lowest Monthly Salary
1,860,158 COP

Highest Annual Salary
75,000,300 COP
Highest Monthly Salary
6,250,025 COP

These are average salaries for a Customer Problem Manager in Colombia and include benefits such as housing and transport. It's also possible for a Customer Problem Manager to earn more or less than the average salaries shown above.

Customer Problem Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Problem Manager Salaries in Colombia

So we've looked at the average salaries a Customer Problem Manager will earn in Colombia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Problem Manager can earn between 22,321,900 COP and 75,000,300 COP on average in Colombia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Problem Manager in Colombia is 50,398,300 COP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 50,398,300 COP, and 50% of the population earn more than 50,398,300 COP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Problem Manager salary in Colombia, 25% of the population are earning less than 32,639,300 COP while 75% of the population earn more than 32,639,300 COP.

75% of the population earn less than 66,481,700 COP, and 25% of the population earn more than 66,481,700 COP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Problem Manager Salary by Experience Level in Colombia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer problem manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Problem Manager in Colombia that has less than two years of experience can expect to earn somewhere in the region of 25,801,200 COP.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Problem Manager salary would increase to 35,521,100 COP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Problem Manager, the average salary would be 50,519,600 COP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 61,561,100 COP.
  • 15 - 20 Years Experience. A Customer Problem Manager with 15 to 20 years of experience can earn an average of 65,041,800 COP.
  • 20+ Years Experience. For a Customer Problem Manager with more than 20 years, the expected average salary increases to 70,801,500 COP.

Average Salary by Experience Chart

0-2 Years
25,801,200 COP
2-5 Years +38%
35,521,100 COP
5-10 Years +42%
50,519,600 COP
10-15 Years +22%
61,561,100 COP
15-20 Years +6%
65,041,800 COP
20+ Years +9%
70,801,500 COP

Customer Problem Manager Salary by Education Level in Colombia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Problem Manager in Colombia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Problem Manager in Colombia with a high school education can earn an average salary of 31,800,300 COP.

  • Certificate or Diploma. A Customer Problem Manager in Colombia with a certificate or diploma education can earn an average salary of 37,078,800 COP.

  • Bachelor's Degree. A Customer Problem Manager in Colombia with a bachelor's degree education can earn an average salary of 54,000,800 COP.

  • Master's Degree. A Customer Problem Manager in Colombia with a master's degree education can earn an average salary of 70,801,500 COP.

Average Salary by Education Chart

High School
31,800,300 COP
Certificate or Diploma +17%
37,078,800 COP
Bachelor's Degree +45%
54,000,800 COP
Master's Degree +31%
70,801,500 COP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Colombia is around 23,500,000 to 70,400,000 COP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Problem Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Colombia, a male customer problem manager will earn an average of 50,519,600 COP, while a female customer problem manager will earn around 45,119,800 COP.

This means that a male customer problem manager earns approximately 12% more than a female customer problem manager for performing the same job.

Average Salary by Gender Chart in Colombia

Male
50,519,600 COP
Female -12%
45,119,800 COP

Customer Problem Manager Average Pay Raise in Colombia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Problem Manager in Colombia is around 9% every 20 months.

The national average pay raise across all professions and industries in Colombia is around 7% every 19 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 20 ) × 12  = 5%

What this means is that a Customer Problem Manager in Colombia can expect to receive an average pay raise of around 5% every 12 months.

Annual Pay Raise by Industry in Colombia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Colombia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Customer Problem Manager Bonus and Incentive Rates in Colombia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Problem Manager is a moderate bonus based job, with 55% of employees reporting at least one bonus in the last 12 months.

45% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
55%
No Bonus
45%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Colombia earn approximately 11% more than private sector employees in the same role.

Public Sector
58,559,300 COP
Private Sector -11%
52,800,100 COP

Salaries for Jobs Similar to a Customer Problem Manager

In the table below, we have salary information for jobs that are similar to a Customer Problem Manager in Colombia.

Job Title Category Salary
Account Representative Customer Service and Call Center 24,359,000 COP
Account Service Representative Customer Service and Call Center 26,040,800 COP
Business Support Specialist Customer Service and Call Center 36,001,200 COP
Call Center Advisor Customer Service and Call Center 27,241,100 COP
Call Center Duty Manager Customer Service and Call Center 38,760,100 COP
Call Center Manager Customer Service and Call Center 69,001,000 COP
Call Center Manager Customer Service and Call Center 71,400,600 COP
Call Center Quality Analyst Customer Service and Call Center 40,559,300 COP
Call Center Representative Customer Service and Call Center 21,241,100 COP
Call Center Representative Customer Service and Call Center 22,081,800 COP
Call Center Scheduler Customer Service and Call Center 23,399,000 COP
Call Center Scheduling Manager Customer Service and Call Center 35,521,100 COP
Call Center Supervisor Customer Service and Call Center 28,439,500 COP
Call Center Team Leader Customer Service and Call Center 34,441,600 COP
Client Engagement Specialest Customer Service and Call Center 38,158,300 COP
Client Executive Customer Service and Call Center 29,881,100 COP
Client Liaison Officer Customer Service and Call Center 20,999,200 COP
Client Relations Manager Customer Service and Call Center 76,801,100 COP
Client Relationship Executive Customer Service and Call Center 65,401,000 COP
Client Relationship Manager Customer Service and Call Center 78,000,700 COP
Client Service Analyst Customer Service and Call Center 44,040,700 COP
Client Service Representative Customer Service and Call Center 20,878,800 COP
Client Strategy Specialist Customer Service and Call Center 42,601,100 COP
Contracts Specialist Customer Service and Call Center 34,319,800 COP
Customer Care Officer Customer Service and Call Center 21,719,900 COP
Customer Care Representative Customer Service and Call Center 21,961,700 COP
Customer Center Supervisor Customer Service and Call Center 24,359,000 COP
Customer Experience Analyst Customer Service and Call Center 26,759,500 COP
Customer Experience Manager Customer Service and Call Center 75,479,500 COP
Customer Experience Specialist Customer Service and Call Center 45,119,800 COP
Customer Fulfillment Specialist Customer Service and Call Center 43,081,400 COP
Customer Insights Analyst Customer Service and Call Center 42,839,200 COP
Customer Relations Manager Customer Service and Call Center 73,681,000 COP
Customer Relations Specialist Customer Service and Call Center 44,519,300 COP
Customer Sales Representative Customer Service and Call Center 21,478,100 COP
Customer Sales Support Customer Service and Call Center 21,121,400 COP
Customer Service Administration Customer Service and Call Center 26,399,200 COP
Customer Service Advisor Customer Service and Call Center 44,519,300 COP
Customer Service Agent Customer Service and Call Center 20,281,100 COP
Customer Service Associate Customer Service and Call Center 20,400,600 COP
Customer Service Coordinator Customer Service and Call Center 25,440,400 COP
Customer Service Country Manager Customer Service and Call Center 80,398,400 COP
Customer Service Executive Customer Service and Call Center 49,919,200 COP
Customer Service Manager Customer Service and Call Center 76,921,100 COP
Customer Service Manager Customer Service and Call Center 78,358,100 COP
Customer Service Officer Customer Service and Call Center 21,121,400 COP
Customer Service Representative Customer Service and Call Center 20,639,100 COP
Customer Service Sales Support Customer Service and Call Center 20,281,100 COP
Customer Service Specialist Customer Service and Call Center 19,921,600 COP
Customer Service Supervisor Customer Service and Call Center 33,721,200 COP
Customer Service Team Leader Customer Service and Call Center 48,480,700 COP
Customer Service Trainer Customer Service and Call Center 37,800,500 COP
Customer Service Working Supervisor Customer Service and Call Center 36,001,200 COP
Customer Solutions Representative Customer Service and Call Center 49,198,300 COP
Customer Success Manager Customer Service and Call Center 71,878,800 COP
Customer Success Specialist Customer Service and Call Center 47,401,700 COP
Customer Support Agent Customer Service and Call Center 20,878,800 COP
Dispute Resolution Specialist Customer Service and Call Center 36,718,100 COP
Field Service Representative Customer Service and Call Center 23,159,200 COP
Guest Relations Officer Customer Service and Call Center 17,159,700 COP
Guest Service Agent Customer Service and Call Center 16,679,800 COP
Inbound Call Center Representative Customer Service and Call Center 20,038,100 COP
Inbound Sales Representative Customer Service and Call Center 21,478,100 COP
Internet Banking Supervisor Customer Service and Call Center 65,641,400 COP
Lead Administrator Customer Service and Call Center 44,760,700 COP
Logistics Coordinator Customer Service and Call Center 23,280,700 COP
Operations Support Manager Customer Service and Call Center 60,720,600 COP
Real Time Analyst Customer Service and Call Center 43,680,700 COP
Regional Account Manager Customer Service and Call Center 71,641,100 COP
Service Administrator Customer Service and Call Center 34,319,800 COP
Service Delivery Manager Customer Service and Call Center 68,639,200 COP
Service Writer Customer Service and Call Center 18,239,400 COP
Sourcing Assistant Customer Service and Call Center 15,599,800 COP
Telephone Operator Customer Service and Call Center 15,838,200 COP
Vendor Administration Specialist Customer Service and Call Center 27,118,300 COP
Workforce Manager Customer Service and Call Center 44,519,300 COP

Salary Comparison by City

If you want to compare salaries with different cities in Colombia, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Barranquilla 47,401,700 COP
Bello 44,280,500 COP
Bogota 52,201,800 COP
Bucaramanga 45,839,700 COP
Buenaventura 44,040,700 COP
Cartagena 50,639,500 COP
Cucuta 48,841,700 COP
Ibague 47,758,300 COP
Manizales 42,959,900 COP
Medellin 50,398,300 COP
Monteria 44,760,700 COP
Neiva 43,680,700 COP
Pereira 46,921,300 COP
Santa Marta 47,158,400 COP
Soacha 48,119,900 COP
Soledad 46,800,400 COP
Valledupar 43,438,200 COP
Villavicencio 48,480,700 COP

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