Average Customer Experience Manager Salary in United States for 2024

In this article, we will look at the average Customer Experience Manager salary for 2024 in United States and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the United States dollar. To keep things simple, we are using the USD currency code instead of the currency symbol $.

How Much Does a Customer Experience Manager Make in United States?

A Customer Experience Manager working in United States will typically earn around 130,500 USD per year, and this can range from the lowest average salary of about 60,600 USD to the highest average salary of 201,000 USD.

Average Annual Salary
130,500 USD
Average Monthly Salary
10,875 USD

Lowest Annual Salary
60,600 USD
Lowest Monthly Salary
5,050 USD

Highest Annual Salary
201,000 USD
Highest Monthly Salary
16,750 USD

These are average salaries for a Customer Experience Manager in United States and include benefits such as housing and transport. It's also possible for a Customer Experience Manager to earn more or less than the average salaries shown above.

Customer Experience Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Experience Manager Salaries in United States

So we've looked at the average salaries a Customer Experience Manager will earn in United States. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Experience Manager can earn between 60,600 USD and 201,000 USD on average in United States. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Experience Manager in United States is 134,100 USD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 134,100 USD, and 50% of the population earn more than 134,100 USD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Experience Manager salary in United States, 25% of the population are earning less than 89,300 USD while 75% of the population earn more than 89,300 USD.

75% of the population earn less than 176,300 USD, and 25% of the population earn more than 176,300 USD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Experience Manager Salary by Experience Level in United States

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer experience manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Experience Manager in United States that has less than two years of experience can expect to earn somewhere in the region of 70,500 USD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Manager salary would increase to 103,600 USD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Manager, the average salary would be 134,700 USD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 165,900 USD.
  • 15 - 20 Years Experience. A Customer Experience Manager with 15 to 20 years of experience can earn an average of 175,200 USD.
  • 20+ Years Experience. For a Customer Experience Manager with more than 20 years, the expected average salary increases to 191,100 USD.

Average Salary by Experience Chart

0-2 Years
70,500 USD
2-5 Years +42%
103,600 USD
5-10 Years +31%
134,700 USD
10-15 Years +23%
165,900 USD
15-20 Years +6%
175,200 USD
20+ Years +10%
191,100 USD

Customer Experience Manager Salary by Education Level in United States

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Experience Manager in United States based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Experience Manager in United States with a high school education can earn an average salary of 89,200 USD.

  • Certificate or Diploma. A Customer Experience Manager in United States with a certificate or diploma education can earn an average salary of 105,200 USD.

  • Bachelor's Degree. A Customer Experience Manager in United States with a bachelor's degree education can earn an average salary of 153,800 USD.

  • Master's Degree. A Customer Experience Manager in United States with a master's degree education can earn an average salary of 185,900 USD.

Average Salary by Education Chart

High School
89,200 USD
Certificate or Diploma +16%
105,200 USD
Bachelor's Degree +46%
153,800 USD
Master's Degree +23%
185,900 USD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in United States is around 39,500 to 118,000 USD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Experience Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In United States, a male customer experience manager will earn an average of 130,400 USD, while a female customer experience manager will earn around 127,700 USD.

This means that a male customer experience manager earns approximately 2% more than a female customer experience manager for performing the same job.

Average Salary by Gender Chart in United States

Male
130,400 USD
Female -2%
127,700 USD

Customer Experience Manager Average Pay Raise in United States

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Experience Manager in United States is around 11% every 18 months.

The national average pay raise across all professions and industries in United States is around 8% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 18 ) × 12  = 7%

What this means is that a Customer Experience Manager in United States can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in United States for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in United States.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Customer Experience Manager Bonus and Incentive Rates in United States

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Experience Manager is a high bonus based job, with 84% of employees reporting at least one bonus in the last 12 months.

16% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus
84%
No Bonus
16%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in United States earn approximately 6% more than private sector employees in the same role.

Public Sector
98,800 USD
Private Sector -6%
93,100 USD

Salaries for Jobs Similar to a Customer Experience Manager

In the table below, we have salary information for jobs that are similar to a Customer Experience Manager in United States.

Job Title Category Salary
Account Representative Customer Service and Call Center 40,700 USD
Account Service Representative Customer Service and Call Center 43,800 USD
Business Support Specialist Customer Service and Call Center 61,500 USD
Call Center Advisor Customer Service and Call Center 45,200 USD
Call Center Duty Manager Customer Service and Call Center 66,700 USD
Call Center Manager Customer Service and Call Center 114,600 USD
Call Center Manager Customer Service and Call Center 119,700 USD
Call Center Quality Analyst Customer Service and Call Center 68,200 USD
Call Center Representative Customer Service and Call Center 35,300 USD
Call Center Representative Customer Service and Call Center 38,100 USD
Call Center Scheduler Customer Service and Call Center 42,300 USD
Call Center Scheduling Manager Customer Service and Call Center 56,900 USD
Call Center Supervisor Customer Service and Call Center 49,300 USD
Call Center Team Leader Customer Service and Call Center 62,600 USD
Client Engagement Specialest Customer Service and Call Center 66,700 USD
Client Executive Customer Service and Call Center 52,300 USD
Client Liaison Officer Customer Service and Call Center 33,000 USD
Client Relations Manager Customer Service and Call Center 130,500 USD
Client Relationship Executive Customer Service and Call Center 121,800 USD
Client Relationship Manager Customer Service and Call Center 130,400 USD
Client Service Analyst Customer Service and Call Center 73,200 USD
Client Service Representative Customer Service and Call Center 34,400 USD
Client Strategy Specialist Customer Service and Call Center 75,400 USD
Contracts Specialist Customer Service and Call Center 57,900 USD
Customer Care Officer Customer Service and Call Center 38,700 USD
Customer Care Representative Customer Service and Call Center 35,000 USD
Customer Center Supervisor Customer Service and Call Center 42,800 USD
Customer Experience Analyst Customer Service and Call Center 42,700 USD
Customer Experience Specialist Customer Service and Call Center 81,000 USD
Customer Fulfillment Specialist Customer Service and Call Center 74,700 USD
Customer Insights Analyst Customer Service and Call Center 75,000 USD
Customer Problem Manager Customer Service and Call Center 77,000 USD
Customer Relations Manager Customer Service and Call Center 132,000 USD
Customer Relations Specialist Customer Service and Call Center 74,200 USD
Customer Sales Representative Customer Service and Call Center 34,000 USD
Customer Sales Support Customer Service and Call Center 37,300 USD
Customer Service Administration Customer Service and Call Center 45,700 USD
Customer Service Advisor Customer Service and Call Center 81,700 USD
Customer Service Agent Customer Service and Call Center 38,100 USD
Customer Service Associate Customer Service and Call Center 35,300 USD
Customer Service Coordinator Customer Service and Call Center 43,200 USD
Customer Service Country Manager Customer Service and Call Center 142,300 USD
Customer Service Executive Customer Service and Call Center 87,900 USD
Customer Service Manager Customer Service and Call Center 125,400 USD
Customer Service Manager Customer Service and Call Center 130,400 USD
Customer Service Officer Customer Service and Call Center 35,400 USD
Customer Service Representative Customer Service and Call Center 35,500 USD
Customer Service Sales Support Customer Service and Call Center 36,600 USD
Customer Service Specialist Customer Service and Call Center 35,100 USD
Customer Service Supervisor Customer Service and Call Center 58,600 USD
Customer Service Team Leader Customer Service and Call Center 83,700 USD
Customer Service Trainer Customer Service and Call Center 69,200 USD
Customer Service Working Supervisor Customer Service and Call Center 62,500 USD
Customer Solutions Representative Customer Service and Call Center 80,500 USD
Customer Success Manager Customer Service and Call Center 125,400 USD
Customer Success Specialist Customer Service and Call Center 79,600 USD
Customer Support Agent Customer Service and Call Center 36,400 USD
Dispute Resolution Specialist Customer Service and Call Center 66,000 USD
Field Service Representative Customer Service and Call Center 39,500 USD
Guest Relations Officer Customer Service and Call Center 29,600 USD
Guest Service Agent Customer Service and Call Center 30,800 USD
Inbound Call Center Representative Customer Service and Call Center 36,000 USD
Inbound Sales Representative Customer Service and Call Center 38,700 USD
Internet Banking Supervisor Customer Service and Call Center 119,700 USD
Lead Administrator Customer Service and Call Center 73,300 USD
Logistics Coordinator Customer Service and Call Center 41,000 USD
Operations Support Manager Customer Service and Call Center 112,700 USD
Real Time Analyst Customer Service and Call Center 71,100 USD
Regional Account Manager Customer Service and Call Center 123,000 USD
Service Administrator Customer Service and Call Center 59,100 USD
Service Delivery Manager Customer Service and Call Center 127,700 USD
Service Writer Customer Service and Call Center 30,000 USD
Sourcing Assistant Customer Service and Call Center 26,600 USD
Telephone Operator Customer Service and Call Center 27,200 USD
Vendor Administration Specialist Customer Service and Call Center 45,000 USD
Workforce Manager Customer Service and Call Center 78,200 USD

Salary Comparison by City

If you want to compare salaries with different cities in United States, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Atlanta 121,800 USD
Austin 141,000 USD
Baltimore 127,600 USD
Boston 130,500 USD
Bristol 107,300 USD
Chicago 157,600 USD
Cincinnati 107,700 USD
Cleveland 114,900 USD
Dallas 148,300 USD
Denver 130,400 USD
Detroit 140,700 USD
Honolulu 107,700 USD
Houston 150,100 USD
Indianapolis 138,700 USD
Iowa City 103,600 USD
Jacksonville 142,300 USD
Kansas City 125,400 USD
Kent 107,700 USD
Las Vegas 132,000 USD
Long Beach 127,700 USD
Los Angeles 158,700 USD
Memphis 127,600 USD
Miami 117,100 USD
Minneapolis 119,700 USD
New Orleans 115,600 USD
New York 158,900 USD
Oakland 118,900 USD
Oklahoma City 130,500 USD
Orlando 109,000 USD
Philadelphia 152,700 USD
Phoenix 152,700 USD
Sacramento 123,000 USD
San Antonio 153,700 USD
San Diego 147,900 USD
San Francisco 146,700 USD
San Jose 140,700 USD
Seattle 137,100 USD
Tampa 118,900 USD
Vancouver 109,000 USD
Washington D.C. 142,100 USD

Salary Comparison by State

The table below includes links to the average salary for each state in United States.

City Average Salary
Alabama 140,700 USD
Alaska 115,600 USD
Arizona 134,700 USD
Arkansas 132,000 USD
California 148,300 USD
Colorado 130,500 USD
Connecticut 134,100 USD
Delaware 119,700 USD
District of Columbia 114,900 USD
Florida 151,800 USD
Georgia 142,300 USD
Hawaii 118,900 USD
Idaho 128,200 USD
Illinois 146,700 USD
Indiana 134,100 USD
Iowa 132,000 USD
Kansas 127,600 USD
Kentucky 127,600 USD
Louisiana 138,700 USD
Maine 123,000 USD
Maryland 132,000 USD
Massachusetts 140,200 USD
Michigan 142,300 USD
Minnesota 130,500 USD
Mississippi 130,400 USD
Missouri 138,700 USD
Montana 115,600 USD
Nebraska 130,500 USD
Nevada 127,600 USD
New Hampshire 117,100 USD
New Jersey 148,300 USD
New Mexico 127,700 USD
New York 142,300 USD
North Carolina 134,100 USD
North Dakota 115,600 USD
Ohio 141,000 USD
Oklahoma 124,500 USD
Oregon 130,400 USD
Pennsylvania 140,200 USD
Rhode Island 112,700 USD
South Carolina 134,700 USD
South Dakota 114,300 USD
Tennessee 130,500 USD
Texas 150,100 USD
Utah 124,500 USD
Vermont 108,200 USD
Virginia 142,300 USD
Washington 138,700 USD
West Virginia 117,100 USD
Wisconsin 139,100 USD
Wyoming 114,600 USD

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