Average Customer Center Supervisor Salary in Mexico for 2024

In this article, we will look at the average Customer Center Supervisor salary for 2024 in Mexico and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Mexican peso. To keep things simple, we are using the MXN currency code instead of the currency symbol $.

How Much Does a Customer Center Supervisor Make in Mexico?

A Customer Center Supervisor working in Mexico will typically earn around 172,200 MXN per year, and this can range from the lowest average salary of about 90,660 MXN to the highest average salary of 261,300 MXN.

Average Annual Salary
172,200 MXN
Average Monthly Salary
14,350 MXN

Lowest Annual Salary
90,660 MXN
Lowest Monthly Salary
7,555 MXN

Highest Annual Salary
261,300 MXN
Highest Monthly Salary
21,775 MXN

These are average salaries for a Customer Center Supervisor in Mexico and include benefits such as housing and transport. It's also possible for a Customer Center Supervisor to earn more or less than the average salaries shown above.

Customer Center Supervisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Center Supervisor Salaries in Mexico

So we've looked at the average salaries a Customer Center Supervisor will earn in Mexico. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Center Supervisor can earn between 90,660 MXN and 261,300 MXN on average in Mexico. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Center Supervisor in Mexico is 159,500 MXN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 159,500 MXN, and 50% of the population earn more than 159,500 MXN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Center Supervisor salary in Mexico, 25% of the population are earning less than 114,820 MXN while 75% of the population earn more than 114,820 MXN.

75% of the population earn less than 197,600 MXN, and 25% of the population earn more than 197,600 MXN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Center Supervisor Salary by Experience Level in Mexico

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer center supervisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Center Supervisor in Mexico that has less than two years of experience can expect to earn somewhere in the region of 104,620 MXN.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Center Supervisor salary would increase to 129,000 MXN.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Center Supervisor, the average salary would be 181,600 MXN.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 210,500 MXN.
  • 15 - 20 Years Experience. A Customer Center Supervisor with 15 to 20 years of experience can earn an average of 233,600 MXN.
  • 20+ Years Experience. For a Customer Center Supervisor with more than 20 years, the expected average salary increases to 246,500 MXN.

Average Salary by Experience Chart

0-2 Years
104,620 MXN
2-5 Years +23%
129,000 MXN
5-10 Years +42%
181,600 MXN
10-15 Years +17%
210,500 MXN
15-20 Years +10%
233,600 MXN
20+ Years +6%
246,500 MXN

Customer Center Supervisor Salary by Education Level in Mexico

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Center Supervisor in Mexico based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Center Supervisor in Mexico with a high school education can earn an average salary of 127,700 MXN.

  • Certificate or Diploma. A Customer Center Supervisor in Mexico with a certificate or diploma education can earn an average salary of 142,300 MXN.

  • Bachelor's Degree. A Customer Center Supervisor in Mexico with a bachelor's degree education can earn an average salary of 187,300 MXN.

  • Master's Degree. A Customer Center Supervisor in Mexico with a master's degree education can earn an average salary of 246,500 MXN.

Average Salary by Education Chart

High School
127,700 MXN
Certificate or Diploma +13%
142,300 MXN
Bachelor's Degree +31%
187,300 MXN
Master's Degree +32%
246,500 MXN

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Mexico is around 166,000 to 498,000 MXN and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Center Supervisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Mexico, a male customer center supervisor will earn an average of 180,300 MXN, while a female customer center supervisor will earn around 159,400 MXN.

This means that a male customer center supervisor earns approximately 13% more than a female customer center supervisor for performing the same job.

Average Salary by Gender Chart in Mexico

Male
180,300 MXN
Female -13%
159,400 MXN

Customer Center Supervisor Average Pay Raise in Mexico

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Center Supervisor in Mexico is around 9% every 18 months.

The national average pay raise across all professions and industries in Mexico is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 18 ) × 12  = 6%

What this means is that a Customer Center Supervisor in Mexico can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Mexico for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Mexico.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Customer Center Supervisor Bonus and Incentive Rates in Mexico

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Center Supervisor is a moderate bonus based job, with 50% of employees reporting at least one bonus in the last 12 months.

50% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
50%
No Bonus
50%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Mexico earn approximately 8% more than private sector employees in the same role.

Public Sector
415,900 MXN
Private Sector -8%
384,200 MXN

Salaries for Jobs Similar to a Customer Center Supervisor

In the table below, we have salary information for jobs that are similar to a Customer Center Supervisor in Mexico.

Job Title Category Salary
Account Representative Customer Service and Call Center 181,600 MXN
Account Service Representative Customer Service and Call Center 175,900 MXN
Business Support Specialist Customer Service and Call Center 252,300 MXN
Call Center Advisor Customer Service and Call Center 187,500 MXN
Call Center Duty Manager Customer Service and Call Center 267,100 MXN
Call Center Manager Customer Service and Call Center 478,000 MXN
Call Center Manager Customer Service and Call Center 478,100 MXN
Call Center Quality Analyst Customer Service and Call Center 294,300 MXN
Call Center Representative Customer Service and Call Center 152,000 MXN
Call Center Scheduler Customer Service and Call Center 168,100 MXN
Call Center Scheduling Manager Customer Service and Call Center 249,600 MXN
Call Center Supervisor Customer Service and Call Center 212,500 MXN
Call Center Team Leader Customer Service and Call Center 267,100 MXN
Client Engagement Specialest Customer Service and Call Center 288,100 MXN
Client Executive Customer Service and Call Center 200,000 MXN
Client Liaison Officer Customer Service and Call Center 137,400 MXN
Client Relations Manager Customer Service and Call Center 535,800 MXN
Client Relationship Executive Customer Service and Call Center 483,800 MXN
Client Relationship Manager Customer Service and Call Center 563,300 MXN
Client Service Analyst Customer Service and Call Center 322,600 MXN
Client Service Representative Customer Service and Call Center 143,200 MXN
Client Strategy Specialist Customer Service and Call Center 308,300 MXN
Contracts Specialist Customer Service and Call Center 251,500 MXN
Customer Care Officer Customer Service and Call Center 142,300 MXN
Customer Care Representative Customer Service and Call Center 150,000 MXN
Customer Experience Analyst Customer Service and Call Center 192,000 MXN
Customer Experience Manager Customer Service and Call Center 518,900 MXN
Customer Experience Specialist Customer Service and Call Center 351,900 MXN
Customer Fulfillment Specialist Customer Service and Call Center 301,300 MXN
Customer Insights Analyst Customer Service and Call Center 327,300 MXN
Customer Problem Manager Customer Service and Call Center 341,400 MXN
Customer Relations Manager Customer Service and Call Center 525,700 MXN
Customer Relations Specialist Customer Service and Call Center 307,400 MXN
Customer Sales Representative Customer Service and Call Center 152,000 MXN
Customer Sales Support Customer Service and Call Center 150,000 MXN
Customer Service Administration Customer Service and Call Center 185,100 MXN
Customer Service Advisor Customer Service and Call Center 340,400 MXN
Customer Service Agent Customer Service and Call Center 154,700 MXN
Customer Service Associate Customer Service and Call Center 152,300 MXN
Customer Service Coordinator Customer Service and Call Center 174,000 MXN
Customer Service Country Manager Customer Service and Call Center 605,700 MXN
Customer Service Executive Customer Service and Call Center 369,300 MXN
Customer Service Manager Customer Service and Call Center 524,400 MXN
Customer Service Manager Customer Service and Call Center 555,800 MXN
Customer Service Officer Customer Service and Call Center 158,700 MXN
Customer Service Representative Customer Service and Call Center 152,100 MXN
Customer Service Sales Support Customer Service and Call Center 152,100 MXN
Customer Service Specialist Customer Service and Call Center 148,300 MXN
Customer Service Supervisor Customer Service and Call Center 237,400 MXN
Customer Service Team Leader Customer Service and Call Center 351,900 MXN
Customer Service Trainer Customer Service and Call Center 273,300 MXN
Customer Service Working Supervisor Customer Service and Call Center 265,000 MXN
Customer Solutions Representative Customer Service and Call Center 325,800 MXN
Customer Success Manager Customer Service and Call Center 487,600 MXN
Customer Success Specialist Customer Service and Call Center 325,600 MXN
Customer Support Agent Customer Service and Call Center 152,100 MXN
Dispute Resolution Specialist Customer Service and Call Center 267,100 MXN
Field Service Representative Customer Service and Call Center 161,300 MXN
Guest Relations Officer Customer Service and Call Center 118,060 MXN
Guest Service Agent Customer Service and Call Center 115,640 MXN
Inbound Call Center Representative Customer Service and Call Center 148,300 MXN
Inbound Sales Representative Customer Service and Call Center 157,600 MXN
Internet Banking Supervisor Customer Service and Call Center 504,400 MXN
Lead Administrator Customer Service and Call Center 301,800 MXN
Logistics Coordinator Customer Service and Call Center 172,400 MXN
Operations Support Manager Customer Service and Call Center 466,300 MXN
Real Time Analyst Customer Service and Call Center 314,500 MXN
Regional Account Manager Customer Service and Call Center 480,300 MXN
Service Administrator Customer Service and Call Center 251,500 MXN
Service Delivery Manager Customer Service and Call Center 489,600 MXN
Service Writer Customer Service and Call Center 130,400 MXN
Sourcing Assistant Customer Service and Call Center 105,620 MXN
Telephone Operator Customer Service and Call Center 110,380 MXN
Vendor Administration Specialist Customer Service and Call Center 192,000 MXN
Workforce Manager Customer Service and Call Center 330,700 MXN

Salary Comparison by City

If you want to compare salaries with different cities in Mexico, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Acapulco 209,700 MXN
Acuna 172,200 MXN
Aguascalientes 212,500 MXN
Boca del Rio 148,300 MXN
Buenavista 163,800 MXN
Campeche 176,800 MXN
Cancun 222,300 MXN
Celaya 189,300 MXN
Chalco 161,600 MXN
Chetumal 158,700 MXN
Chicoloapan 161,300 MXN
Chihuahua 218,900 MXN
Chilpancingo 161,600 MXN
Chimalhuacan 214,000 MXN
Cholula de Rivadabia 172,200 MXN
Ciudad Apodaca 200,000 MXN
Ciudad del Carmen 161,600 MXN
Ciudad Juarez 159,100 MXN
Ciudad Lopez Mateos 204,000 MXN
Ciudad Obregon 192,600 MXN
Ciudad Santa Catarina 192,600 MXN
Ciudad Valles 142,300 MXN
Ciudad Victoria 194,600 MXN
Coacalco 180,300 MXN
Coatzacoalcos 176,800 MXN
Colima 150,000 MXN
Cordoba 148,300 MXN
Cuautitlan Izcalli 214,000 MXN
Cuautla 159,500 MXN
Cuernavaca 196,800 MXN
Culiacan 228,000 MXN
Delicias 138,200 MXN
Durango 217,900 MXN
Ecatepec de Morelos 233,900 MXN
Ensenada 180,500 MXN
Fresnillo 152,100 MXN
General Escobedo 196,800 MXN
Gomez Palacio 175,900 MXN
Guadalajara 227,600 MXN
Guadalupe 221,500 MXN
Guaymas 142,300 MXN
Hermosillo 225,700 MXN
Hidalgo del Parral 137,400 MXN
Iguala 142,300 MXN
Irapuato 192,600 MXN
Ixtapaluca 187,500 MXN
Jiutepec 154,700 MXN
La Paz 169,000 MXN
Leon 222,300 MXN
Los Mochis 174,000 MXN
Los Reyes la Paz 175,900 MXN
Manzanillo 152,100 MXN
Matamoros 204,700 MXN
Mazatlan 197,600 MXN
Merida 210,500 MXN
Metepec 161,600 MXN
Mexicali 228,500 MXN
Mexico City 239,000 MXN
Minatitlan 139,100 MXN
Monclova 172,200 MXN
Monterrey 225,300 MXN
Morelia 222,300 MXN
Naucalpan 225,700 MXN
Navojoa 143,200 MXN
Nezahualcoyotl 237,400 MXN
Nogales 167,100 MXN
Nuevo Laredo 194,600 MXN
Oaxaca 183,600 MXN
Ojo de Agua 183,600 MXN
Orizaba 142,300 MXN
Pachuca 175,900 MXN
Piedras Negras 161,300 MXN
Playa del Carmen 148,300 MXN
Poza Rica 167,100 MXN
Puebla 222,300 MXN
Puerto Vallarta 175,900 MXN
Queretaro 212,500 MXN
Reynosa 207,800 MXN
Salamanca 158,700 MXN
Saltillo 217,900 MXN
San Cristobal de las Casas 159,400 MXN
San Juan del Rio 152,000 MXN
San Luis Potosi 218,900 MXN
San Luis Rio Colorado 161,300 MXN
San Nicolas de los Garza 207,800 MXN
San Pablo de las Salinas 161,600 MXN
San Pedro Garza Garcia 148,300 MXN
Soledad de Graciano Sanchez 183,700 MXN
Tampico 197,600 MXN
Tapachula 172,200 MXN
Tehuacan 183,600 MXN
Tepic 195,200 MXN
Tijuana 238,900 MXN
Tlalnepantla de Baz 210,500 MXN
Tlaquepaque 200,000 MXN
Toluca 197,600 MXN
Tonala 204,000 MXN
Torreon 207,800 MXN
Tuxtla Gutierrez 200,000 MXN
Uruapan 190,500 MXN
Veracruz 207,800 MXN
Villa Nicolas Romero 183,700 MXN
Villahermosa 205,700 MXN
Xalapa 192,600 MXN
Xico 191,600 MXN
Zacatecas 138,800 MXN
Zamora de Hidalgo 154,700 MXN
Zapopan 232,400 MXN

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