Average Complaints Specialist Salary in Botswana for 2024

In this article, we will look at the average Complaints Specialist salary for 2024 in Botswana and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Botswana pula. To keep things simple, we are using the BWP currency code instead of the currency symbol P.

How Much Does a Complaints Specialist Make in Botswana?

A Complaints Specialist working in Botswana will typically earn around 139,100 BWP per year, and this can range from the lowest average salary of about 64,300 BWP to the highest average salary of 221,500 BWP.

Average Annual Salary
139,100 BWP
Average Monthly Salary
11,591 BWP

Lowest Annual Salary
64,300 BWP
Lowest Monthly Salary
5,358 BWP

Highest Annual Salary
221,500 BWP
Highest Monthly Salary
18,458 BWP

These are average salaries for a Complaints Specialist in Botswana and include benefits such as housing and transport. It's also possible for a Complaints Specialist to earn more or less than the average salaries shown above.

Complaints Specialist salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Complaints Specialist Salaries in Botswana

So we've looked at the average salaries a Complaints Specialist will earn in Botswana. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Complaints Specialist can earn between 64,300 BWP and 221,500 BWP on average in Botswana. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Complaints Specialist in Botswana is 150,000 BWP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 150,000 BWP, and 50% of the population earn more than 150,000 BWP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Complaints Specialist salary in Botswana, 25% of the population are earning less than 94,380 BWP while 75% of the population earn more than 94,380 BWP.

75% of the population earn less than 197,600 BWP, and 25% of the population earn more than 197,600 BWP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Complaints Specialist Salary by Experience Level in Botswana

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average complaints specialist salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Complaints Specialist in Botswana that has less than two years of experience can expect to earn somewhere in the region of 70,840 BWP.
  • 2 - 5 Years Experience. With two to five years of experience the average Complaints Specialist salary would increase to 96,680 BWP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Complaints Specialist, the average salary would be 143,200 BWP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 172,200 BWP.
  • 15 - 20 Years Experience. A Complaints Specialist with 15 to 20 years of experience can earn an average of 190,500 BWP.
  • 20+ Years Experience. For a Complaints Specialist with more than 20 years, the expected average salary increases to 204,000 BWP.

Average Salary by Experience Chart

0-2 Years
70,840 BWP
2-5 Years +34%
96,680 BWP
5-10 Years +48%
143,200 BWP
10-15 Years +22%
172,200 BWP
15-20 Years +9%
190,500 BWP
20+ Years +8%
204,000 BWP

Complaints Specialist Salary by Education Level in Botswana

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Complaints Specialist in Botswana based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • Certificate or Diploma. A Complaints Specialist in Botswana with a certificate or diploma education can earn an average salary of 82,920 BWP.

  • Bachelor's Degree. A Complaints Specialist in Botswana with a bachelor's degree education can earn an average salary of 128,500 BWP.

  • Master's Degree. A Complaints Specialist in Botswana with a master's degree education can earn an average salary of 216,800 BWP.

Average Salary by Education Chart

Certificate or Diploma
82,920 BWP
Bachelor's Degree +57%
128,500 BWP
Master's Degree +68%
216,800 BWP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Botswana is around 58,700 to 176,000 BWP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Complaints Specialist Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Botswana, a male complaints specialist will earn an average of 151,800 BWP, while a female complaints specialist will earn around 125,700 BWP.

This means that a male complaints specialist earns approximately 21% more than a female complaints specialist for performing the same job.

Average Salary by Gender Chart in Botswana

Male
151,800 BWP
Female -21%
125,700 BWP

Complaints Specialist Average Pay Raise in Botswana

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Complaints Specialist in Botswana is around 8% every 28 months.

The national average pay raise across all professions and industries in Botswana is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 8 ÷ 28 ) × 12  = 3%

What this means is that a Complaints Specialist in Botswana can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Botswana for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Botswana.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
1%
Energy
2%
Information Technology
3%
Healthcare
4%
Travel
5%
Construction
6%
Education
7%

Complaints Specialist Bonus and Incentive Rates in Botswana

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Complaints Specialist is a low bonus based job, with 41% of employees reporting at least one bonus in the last 12 months.

59% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
41%
No Bonus
59%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Botswana earn approximately 14% more than private sector employees in the same role.

Public Sector
148,300 BWP
Private Sector -14%
130,400 BWP

Salaries for Jobs Similar to a Complaints Specialist

In the table below, we have salary information for jobs that are similar to a Complaints Specialist in Botswana.

Job Title Category Salary
Actuarial Analyst Insurance 185,100 BWP
Actuarial Assistant Insurance 136,100 BWP
Actuarial Specialist Insurance 138,200 BWP
Actuary Insurance 192,000 BWP
Adjustment Insurance Clerk Insurance 56,100 BWP
Assistant Broker Insurance 93,140 BWP
Assistant Claims Manager Insurance 154,700 BWP
Associate Insurance Representative Insurance 70,840 BWP
Auditing Insurance Manager Insurance 204,000 BWP
Broker Insurance 150,000 BWP
Claim Advocacy Professional Insurance 142,300 BWP
Claims Adjuster Insurance 51,800 BWP
Claims Analyst Insurance 77,380 BWP
Claims Examiner Insurance 77,340 BWP
Claims Manager Insurance 197,600 BWP
Claims Processor Insurance 52,820 BWP
Claims Representative Insurance 66,820 BWP
Claims Resolution Specialist Insurance 159,400 BWP
Claims Supervisor Insurance 148,300 BWP
Compliance Examiner Insurance 137,400 BWP
Compliance Officer Insurance 119,320 BWP
Compliance Reviewer Insurance 139,100 BWP
Consultant Insurance 142,300 BWP
Eligibility Interviewer Insurance 159,400 BWP
Eligibility Specialist Insurance 139,100 BWP
Insurance Account Manager Insurance 183,600 BWP
Insurance Accounts Executive Insurance 152,300 BWP
Insurance Adjuster Insurance 129,000 BWP
Insurance Agent Insurance 83,640 BWP
Insurance Analyst Insurance 139,100 BWP
Insurance Appraiser Insurance 148,300 BWP
Insurance Claims Clerk Insurance 50,980 BWP
Insurance Examiner Insurance 128,500 BWP
Insurance Investigator Insurance 137,400 BWP
Insurance Manager Insurance 245,300 BWP
Insurance Operations Manager Insurance 239,300 BWP
Insurance Policy Processing Clerk Insurance 56,140 BWP
Insurance Pricing Assistant Insurance 113,220 BWP
Insurance Program Manager Insurance 180,500 BWP
Insurance Project Manager Insurance 183,700 BWP
Insurance Quality Assurance Agent Insurance 119,900 BWP
Insurance Sales Agent Insurance 80,640 BWP
Insurance Sales Director Insurance 232,400 BWP
Insurance Sales Manager Insurance 180,500 BWP
Insurance Sales Representative Insurance 75,280 BWP
Insurance Team Leader Insurance 152,300 BWP
Insurance Underwriter Insurance 105,940 BWP
Loss Control Specialist Insurance 139,100 BWP
Loss Prevention Investigator Insurance 152,300 BWP
Loss Prevention Manager Insurance 197,600 BWP
Loss Prevention Specialist Insurance 151,800 BWP
Marine Underwriter Insurance 108,340 BWP
Medical Auditor Insurance 142,300 BWP
Monitoring and Performance Officer Insurance 95,720 BWP
Payment Services Specialist Insurance 148,300 BWP
Policy Change Director Insurance 228,500 BWP
Policy Change Supervisor Insurance 159,500 BWP
Policy Change Technician Insurance 65,920 BWP
Risk Analyst Insurance 163,800 BWP
Risk Management Director Insurance 265,000 BWP
Risk Management Supervisor Insurance 176,800 BWP
Risk Manager Insurance 271,300 BWP
Risk Modeling Manager Insurance 275,500 BWP
Title Insurance Typist Insurance 125,100 BWP
Training Manager Insurance 159,500 BWP

Salary Comparison by City

If you want to compare salaries with different cities in Botswana, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Gaborone 159,500 BWP

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