Average Client Service Representative Salary in Botswana for 2024

In this article, we will look at the average Client Service Representative salary for 2024 in Botswana and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Botswana pula. To keep things simple, we are using the BWP currency code instead of the currency symbol P.

How Much Does a Client Service Representative Make in Botswana?

A Client Service Representative working in Botswana will typically earn around 50,520 BWP per year, and this can range from the lowest average salary of about 28,820 BWP to the highest average salary of 79,360 BWP.

Average Annual Salary
50,520 BWP
Average Monthly Salary
4,210 BWP

Lowest Annual Salary
28,820 BWP
Lowest Monthly Salary
2,401 BWP

Highest Annual Salary
79,360 BWP
Highest Monthly Salary
6,613 BWP

These are average salaries for a Client Service Representative in Botswana and include benefits such as housing and transport. It's also possible for a Client Service Representative to earn more or less than the average salaries shown above.

Client Service Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Client Service Representative Salaries in Botswana

So we've looked at the average salaries a Client Service Representative will earn in Botswana. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Client Service Representative can earn between 28,820 BWP and 79,360 BWP on average in Botswana. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Client Service Representative in Botswana is 47,720 BWP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 47,720 BWP, and 50% of the population earn more than 47,720 BWP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Client Service Representative salary in Botswana, 25% of the population are earning less than 34,540 BWP while 75% of the population earn more than 34,540 BWP.

75% of the population earn less than 57,860 BWP, and 25% of the population earn more than 57,860 BWP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Client Service Representative Salary by Experience Level in Botswana

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average client service representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Client Service Representative in Botswana that has less than two years of experience can expect to earn somewhere in the region of 29,600 BWP.
  • 2 - 5 Years Experience. With two to five years of experience the average Client Service Representative salary would increase to 38,680 BWP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Client Service Representative, the average salary would be 55,140 BWP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 61,760 BWP.
  • 15 - 20 Years Experience. A Client Service Representative with 15 to 20 years of experience can earn an average of 67,800 BWP.
  • 20+ Years Experience. For a Client Service Representative with more than 20 years, the expected average salary increases to 73,880 BWP.

Average Salary by Experience Chart

0-2 Years
29,600 BWP
2-5 Years +23%
38,680 BWP
5-10 Years +42%
55,140 BWP
10-15 Years +17%
61,760 BWP
15-20 Years +10%
67,800 BWP
20+ Years +6%
73,880 BWP

Client Service Representative Salary by Education Level in Botswana

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Client Service Representative in Botswana based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Client Service Representative in Botswana with a high school education can earn an average salary of 38,680 BWP.

  • Certificate or Diploma. A Client Service Representative in Botswana with a certificate or diploma education can earn an average salary of 51,900 BWP.

  • Bachelor's Degree. A Client Service Representative in Botswana with a bachelor's degree education can earn an average salary of 73,820 BWP.

Average Salary by Education Chart

High School
38,680 BWP
Certificate or Diploma +40%
51,900 BWP
Bachelor's Degree +42%
73,820 BWP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Botswana is around 58,700 to 176,000 BWP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Client Service Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Botswana, a male client service representative will earn an average of 52,820 BWP, while a female client service representative will earn around 45,600 BWP.

This means that a male client service representative earns approximately 16% more than a female client service representative for performing the same job.

Average Salary by Gender Chart in Botswana

Male
52,820 BWP
Female -16%
45,600 BWP

Client Service Representative Average Pay Raise in Botswana

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Client Service Representative in Botswana is around 6% every 28 months.

The national average pay raise across all professions and industries in Botswana is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 28 ) × 12  = 3%

What this means is that a Client Service Representative in Botswana can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Botswana for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Botswana.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
1%
Energy
2%
Information Technology
3%
Healthcare
4%
Travel
5%
Construction
6%
Education
7%

Client Service Representative Bonus and Incentive Rates in Botswana

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Client Service Representative is a low bonus based job, with 33% of employees reporting at least one bonus in the last 12 months.

67% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
33%
No Bonus
67%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Botswana earn approximately 14% more than private sector employees in the same role.

Public Sector
148,300 BWP
Private Sector -14%
130,400 BWP

Salaries for Jobs Similar to a Client Service Representative

In the table below, we have salary information for jobs that are similar to a Client Service Representative in Botswana.

Job Title Category Salary
Account Representative Customer Service and Call Center 66,820 BWP
Account Service Representative Customer Service and Call Center 64,920 BWP
Business Support Specialist Customer Service and Call Center 92,300 BWP
Call Center Advisor Customer Service and Call Center 65,080 BWP
Call Center Duty Manager Customer Service and Call Center 98,140 BWP
Call Center Manager Customer Service and Call Center 174,000 BWP
Call Center Manager Customer Service and Call Center 183,600 BWP
Call Center Quality Analyst Customer Service and Call Center 101,120 BWP
Call Center Representative Customer Service and Call Center 51,800 BWP
Call Center Representative Customer Service and Call Center 56,060 BWP
Call Center Scheduler Customer Service and Call Center 63,500 BWP
Call Center Scheduling Manager Customer Service and Call Center 93,340 BWP
Call Center Supervisor Customer Service and Call Center 73,880 BWP
Call Center Team Leader Customer Service and Call Center 88,300 BWP
Client Engagement Specialest Customer Service and Call Center 97,300 BWP
Client Executive Customer Service and Call Center 76,540 BWP
Client Liaison Officer Customer Service and Call Center 49,820 BWP
Client Relations Manager Customer Service and Call Center 197,600 BWP
Client Relationship Executive Customer Service and Call Center 180,500 BWP
Client Relationship Manager Customer Service and Call Center 192,600 BWP
Client Service Analyst Customer Service and Call Center 106,440 BWP
Client Strategy Specialist Customer Service and Call Center 113,220 BWP
Contracts Specialist Customer Service and Call Center 91,380 BWP
Customer Care Officer Customer Service and Call Center 53,120 BWP
Customer Care Representative Customer Service and Call Center 52,380 BWP
Customer Center Supervisor Customer Service and Call Center 64,180 BWP
Customer Experience Analyst Customer Service and Call Center 67,120 BWP
Customer Experience Manager Customer Service and Call Center 197,600 BWP
Customer Experience Specialist Customer Service and Call Center 124,400 BWP
Customer Fulfillment Specialist Customer Service and Call Center 107,680 BWP
Customer Insights Analyst Customer Service and Call Center 115,080 BWP
Customer Problem Manager Customer Service and Call Center 119,700 BWP
Customer Relations Manager Customer Service and Call Center 183,700 BWP
Customer Relations Specialist Customer Service and Call Center 115,740 BWP
Customer Sales Representative Customer Service and Call Center 50,540 BWP
Customer Sales Support Customer Service and Call Center 55,840 BWP
Customer Service Administration Customer Service and Call Center 66,960 BWP
Customer Service Advisor Customer Service and Call Center 112,600 BWP
Customer Service Agent Customer Service and Call Center 51,400 BWP
Customer Service Associate Customer Service and Call Center 50,520 BWP
Customer Service Coordinator Customer Service and Call Center 64,720 BWP
Customer Service Country Manager Customer Service and Call Center 217,900 BWP
Customer Service Executive Customer Service and Call Center 128,500 BWP
Customer Service Manager Customer Service and Call Center 185,100 BWP
Customer Service Manager Customer Service and Call Center 200,000 BWP
Customer Service Officer Customer Service and Call Center 55,840 BWP
Customer Service Representative Customer Service and Call Center 53,120 BWP
Customer Service Sales Support Customer Service and Call Center 54,180 BWP
Customer Service Specialist Customer Service and Call Center 53,600 BWP
Customer Service Supervisor Customer Service and Call Center 83,020 BWP
Customer Service Team Leader Customer Service and Call Center 119,080 BWP
Customer Service Trainer Customer Service and Call Center 101,900 BWP
Customer Service Working Supervisor Customer Service and Call Center 93,100 BWP
Customer Solutions Representative Customer Service and Call Center 125,100 BWP
Customer Success Manager Customer Service and Call Center 176,800 BWP
Customer Success Specialist Customer Service and Call Center 111,900 BWP
Customer Support Agent Customer Service and Call Center 50,660 BWP
Dispute Resolution Specialist Customer Service and Call Center 97,460 BWP
Field Service Representative Customer Service and Call Center 60,400 BWP
Guest Relations Officer Customer Service and Call Center 43,340 BWP
Guest Service Agent Customer Service and Call Center 45,580 BWP
Inbound Call Center Representative Customer Service and Call Center 53,380 BWP
Inbound Sales Representative Customer Service and Call Center 56,100 BWP
Internet Banking Supervisor Customer Service and Call Center 172,200 BWP
Lead Administrator Customer Service and Call Center 108,800 BWP
Logistics Coordinator Customer Service and Call Center 58,800 BWP
Operations Support Manager Customer Service and Call Center 154,700 BWP
Real Time Analyst Customer Service and Call Center 104,920 BWP
Regional Account Manager Customer Service and Call Center 183,600 BWP
Service Administrator Customer Service and Call Center 89,120 BWP
Service Delivery Manager Customer Service and Call Center 185,100 BWP
Service Writer Customer Service and Call Center 42,960 BWP
Sourcing Assistant Customer Service and Call Center 39,420 BWP
Telephone Operator Customer Service and Call Center 42,320 BWP
Vendor Administration Specialist Customer Service and Call Center 72,120 BWP
Workforce Manager Customer Service and Call Center 111,240 BWP

Salary Comparison by City

If you want to compare salaries with different cities in Botswana, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Gaborone 61,760 BWP

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