Average Call Center Representative Salary in Mexico for 2024

In this article, we will look at the average Call Center Representative salary for 2024 in Mexico and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Mexican peso. To keep things simple, we are using the MXN currency code instead of the currency symbol $.

How Much Does a Call Center Representative Make in Mexico?

A Call Center Representative working in Mexico will typically earn around 152,000 MXN per year, and this can range from the lowest average salary of about 79,120 MXN to the highest average salary of 233,600 MXN.

These are average salaries for a Call Center Representative in Mexico and include benefits such as housing and transport. It's also possible for a Call Center Representative to earn more or less than the average salaries shown above.

Call Center Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Representative Salaries in Mexico

So we've looked at the average salaries a Call Center Representative will earn in Mexico. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Representative can earn between 79,120 MXN and 233,600 MXN on average in Mexico. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Representative in Mexico is 150,000 MXN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 150,000 MXN, and 50% of the population earn more than 150,000 MXN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Representative salary in Mexico, 25% of the population are earning less than 102,380 MXN while 75% of the population earn more than 102,380 MXN.

75% of the population earn less than 187,300 MXN, and 25% of the population earn more than 187,300 MXN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

Call Center Representative Salary by Experience Level in Mexico

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

• 0 - 2 Years Experience. A Call Center Representative in Mexico that has less than two years of experience can expect to earn somewhere in the region of 88,580 MXN.
• 2 - 5 Years Experience. With two to five years of experience the average Call Center Representative salary would increase to 114,820 MXN.
• 5 - 10 Years Experience. From five to ten years of experience as a Call Center Representative, the average salary would be 159,100 MXN.
• 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 192,000 MXN.
• 15 - 20 Years Experience. A Call Center Representative with 15 to 20 years of experience can earn an average of 207,700 MXN.
• 20+ Years Experience. For a Call Center Representative with more than 20 years, the expected average salary increases to 225,700 MXN.

Average Salary by Experience Chart

Call Center Representative Salary by Education Level in Mexico

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Representative in Mexico based on the education level of the employees in order to find out whether a better education level would increase your salary.

• High School. A Call Center Representative in Mexico with a high school education can earn an average salary of 97,460 MXN.

• Certificate or Diploma. A Call Center Representative in Mexico with a certificate or diploma education can earn an average salary of 148,300 MXN.

• Bachelor's Degree. A Call Center Representative in Mexico with a bachelor's degree education can earn an average salary of 225,700 MXN.

Average Salary by Education Chart

Call Center Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Mexico, a male call center representative will earn an average of 143,200 MXN, while a female call center representative will earn around 161,300 MXN.

This means that a male call center representative earns approximately 11% less than a female call center representative for performing the same job.

Average Salary by Gender Chart in Mexico

Call Center Representative Average Pay Raise in Mexico

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Representative in Mexico is around 9% every 18 months.

The national average pay raise across all professions and industries in Mexico is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 18 ) × 12  = 6%

What this means is that a Call Center Representative in Mexico can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Mexico for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Mexico.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Call Center Representative Bonus and Incentive Rates in Mexico

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Representative is a moderate bonus based job, with 52% of employees reporting at least one bonus in the last 12 months.

48% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Mexico earn approximately 8% more than private sector employees in the same role.

Salaries for Jobs Similar to a Call Center Representative

In the table below, we have salary information for jobs that are similar to a Call Center Representative in Mexico.

Salary Comparison by City

If you want to compare salaries with different cities in Mexico, you can use the links below to explore the data for each specific city we have researched.

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